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Reviews of Florence Hotel

4.5 out of 5
Florence Hotel
Nai Nam 8, Hai Chau District, 8, Da Nang

Reviews

9.0

Wonderful

Rating 10 - Excellent. 20 out of 33 reviews" "
Rating 8 - Good. 9 out of 33 reviews" "
Rating 6 - Okay. 4 out of 33 reviews" "
Rating 4 - Poor. 0 out of 33 reviews" "
Rating 2 - Terrible. 0 out of 33 reviews" "

9.6/10

Cleanliness

9.4/10

Staff & service

8.2/10

Amenities

9.6/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

8/10 Good

susanna

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Really good quality for money. The room was big, a swimming pool and a terrace available. Breakfast was not great, as mainly Vietnamese food was available and I had to pay for the espresso, which was the only thing I wanted. The bar at the terrace only has juices and beers available, with no wine options. All personnel was friendly. On the downside the reception was really hot and without air on, the area surrounding the property still under development, but there is a big shopping centers at 2 min walk and we used the GRAB app to book the taxis and go around, which was still quite convenient. Overall it was good quality for money.
Stayed 4 nights in Apr 2024

6/10 Okay

Eve

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
I loved the quality of the property. Clean and classy rooms. Love the see through bathroom window. Very chic. Staff was friendly but breakfast was terrible.
Stayed 1 night in Mar 2024
Response from Florence Hotel on 4 Mar,2024
Thank you for writing to us and we sincerely thank you for the perfect score you gave us at Florence Hotel.As the manager, I would like to sincerely apologize for the negative experience you had at our Hotel. In your letter, you state about breakfast buffet is not good. Your complaint has inspired us to re-train the staffs. Now, all employees have been reminded of breakfast quanlity.Please accept our most sincere apologies. Given the unfortunate experience you had here at the Florence Hotel, we would like to give you free upgrade voucher for your next stay at our establishment. We hope that your next stay with us will better meet our standard of excellence.Sincerely,

10/10 Excellent

Maria Rona

Travelled with partner, Travelled with group
Liked: Amenities
Very clean and nice staff..
Stayed 4 nights in Feb 2024
Response from Florence Hotel on 1 Mar,2024
Dear Valued Customer,Thank you very much for your wonderful review of our hotel.We are happy to hear that you enjoyed all aspects of your stay. Based on your contributions, we will always strive to improve our services even better.We hope that will welcome you back to stay with us again in the future.Wishing you good health and happiness in life.Best regards,

8/10 Good

Yasuhisa

Liked: Cleanliness, staff & service, property conditions & facilities
Although a shopping mall and a few restaurants nearby, the center of the city is a bit far and not walkable to it. Staff are nice and helpful but the breakfast is so so. The property seems quite new.
Stayed 2 nights in Feb 2024
Response from Florence Hotel on 1 Mar,2024
Thank you for writing to us and we sincerely thank you for the perfect score you gave us at Florence Hotel.As the manager, I would like to sincerely apologize for the negative experience you had at our Hotel. In your letter, you state about breakfast buffet is not good. Your complaint has inspired us to re-train the staffs. Now, all employees have been reminded of breakfast quanlity.Please accept our most sincere apologies. Given the unfortunate experience you had here at the Florence Hotel, we would like to give you free upgrade voucher for your next stay at our establishment. We hope that your next stay with us will better meet our standard of excellence.Sincerely,

6/10 Okay

Lanny

Travelled with family
Liked: Staff & service, property conditions & facilities
Stayed 3 nights in Jan 2024
Response from Florence Hotel on 1 Mar,2024
Dear Valued Customer,Thank you very much for your wonderful review of our hotel.At Florence Hotel, we aim to deliver a "Home away from home" experience for our guests with an unparalleled level of personalized services. Your review will motivate our staff to try harder to provide the best service for our customers. Thank you once again for visiting us and we look forward to welcoming you back soon. With best regards,

10/10 Excellent

PAUL

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great
A great hotel soundproof not so good and they have building work going on but that should not matter if your out all day I rate this hotel as excellent definitely 4*
Stayed 4 nights in Jan 2024
Response from Florence Hotel on 1 Mar,2024
Dear Valued Customer,Thank you very much for your wonderful review of our hotel.We are very delighted that you had a great time at our hotel. At Florence Hotel, we aim to deliver a "Home away from home" experience for our guests with an unparalleled level of personalized services. Your review will motivate our staff to try harder to provide the best service for our customers. Thank you once again for visiting us and we look forward to welcoming you back soon. With best regards,

10/10 Excellent

Linda T

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great customer service
Staff are very professional and friendly. Customer service is outstanding.
Stayed 2 nights in Dec 2023

6/10 Okay

TAEWOO

Stayed 1 night in Nov 2023

10/10 Excellent

Anh

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
What a lovely gem this hotel is. We were pleasantly surprised by both its amenities, location and friendly staff. The hotel is a stone throw away from Lotte Mart which was convenient when we needed to get away from the heat. The pool was also lovely and clean. Staff were friendly and always available to help. Highly recommended.
Stayed 1 night in Sep 2023
Response from Florence Hotel on 2 Oct,2023
Dear Valued Customer,Thank you very much for your wonderful review of our hotel.We are happy to hear that you enjoyed all aspects of your stay. Based on your contributions, we will always strive to improve our services even better.We hope that will welcome you back to stay with us again in the future.Wishing you good health and happiness in life.Best regards,

10/10 Excellent

Yuri

Travelled with partner
Liked: Staff & service, amenities, property conditions & facilities
Nice hotel good for save money and near by international Da Nang Airport . Really worth it
Stayed 4 nights in Jul 2023
Response from Florence Hotel on 7 Aug,2023
Dear Mr./ Ms. Yuri,Thank you very much for your wonderful review of our hotel.We are happy to hear that you enjoyed all aspects of your stay.We hope that will welcome you back to stay with us again in the future.Wishing you good health and happiness in life.Best regards,

8/10 Good

Jeri

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Gorgeous hotel terrific staff and breakfast, lovely pool, staff helpful arranging transport but location is nowhere…luckily there is a shopping mall next door with an excellent Korean restaurant in it…no restaurants to walk to, totally not pedestrian friendly
Stayed 2 nights in Jul 2023
Response from Florence Hotel on 7 Aug,2023
Dear Mr./ Ms. Jeri,Thank you very much for your wonderful review of our hotel.We are happy to hear that you enjoyed all aspects of your stay.We hope that will welcome you back to stay with us again in the future.Wishing you good health and happiness in life.Best regards,

10/10 Excellent

JOEY

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel with great value
nice buffet breakfast. everything meet what i need so far. Hopefully hotel can improve bigger size of bottle water and better toilet papaer.
Stayed 2 nights in Jun 2023
Response from Florence Hotel on 7 Aug,2023
Dear Mr./ Ms.Joey,Thank you for sharing your experience of your recent stay in Florence.We always take the customer's experience as the core for the dedicated service of our staff and the guideline to improve service quality every day.Based on your contributions, we will always strive to improve the services provided to meet the requirements of our customers.Once again, thank you very much and we look forward to welcoming your family back to Florence in the near future.Best regards,

10/10 Excellent

Brandon

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good
Stayed 1 night in Apr 2023
Response from Florence Hotel on 20 Sept,2023
Dear Valued Customer,Thank you very much for your wonderful review of our hotel.We are happy to hear that you enjoyed all aspects of your stay. Based on your contributions, we will always strive to improve our services even better.We hope that will welcome you back to stay with us again in the future.Wishing you good health and happiness in life.Best regards,

10/10 Excellent

uniwell

Stayed 1 night in Jan 2024
Response from Florence Hotel on 1 Mar,2024
Dear Valued Customer,Thank you very much for your wonderful review of our hotel.We are very delighted that you had a great time at our hotel. At Florence Hotel, we aim to deliver a "Home away from home" experience for our guests with an unparalleled level of personalized services. Your review will motivate our staff to try harder to provide the best service for our customers. Thank you once again for visiting us and we look forward to welcoming you back soon. With best regards,

10/10 Excellent

jeffrey

Stayed 5 nights in Dec 2023
Response from Florence on 11 Dec,2023
Dear Valued Customer,Thank you very much for your wonderful review of our hotel.We are happy to hear that you enjoyed all aspects of your stay. Based on your contributions, we will always strive to improve our services even better.We hope that will welcome you back to stay with us again in the future.Wishing you good health and happiness in life.Best regards,

8/10 Good

Maytipong

Stayed 4 nights in Nov 2023
Response from Florence on 11 Dec,2023
Dear Valued Customer,Thank you very much for your wonderful review of our hotel.We are happy to hear that you enjoyed all aspects of your stay. Based on your contributions, we will always strive to improve our services even better.We hope that will welcome you back to stay with us again in the future.Wishing you good health and happiness in life.Best regards,

10/10 Excellent

SATOSHI

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
ロッテマート徒歩一分。日用品から酒、お菓子、お土産まで、比較的安価に手に入ります。 ノンラー4万、5万ドン。缶ビール1万ドン台〜。ポテトチップス1万ドン台〜。 部屋は豪華で、プールやレストランなどの施設もコンパクトですが清潔です。
Stayed 4 nights in Nov 2023
Response from Florence on 16 Nov,2023
Dear Valued Customer,Thank you very much for your wonderful review of our hotel.We are happy to hear that you enjoyed all aspects of your stay. Based on your contributions, we will always strive to improve our services even better.We hope that will welcome you back to stay with us again in the future.Wishing you good health and happiness in life.Best regards,

10/10 Excellent

EUNHUI

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023
Response from Florence on 16 Nov,2023
Dear Valued CustomersWe sincerely thank you for the perfect score you gave Florence Hotel.We are delighted to hear that you enjoyed all aspects of your stay. Hope that will welcome you back to stay with us in the future.Wishing you health and happiness in life.Best regards,

8/10 Good

Risto

Liked: Cleanliness, staff & service, property conditions & facilities
Uusi ja mukava hotelli jossa palvelu oli loistavaa ja huone oli mukava. WIFI toimi hyvin ja aamiainen oli hyvä.Kaukana rannasta mutta vieressä on sun park huvipuisto ja suuri ostoskeskus eli sadekaudella oli ihan hyvä valinta.Huonoa oli se että hotellin ravintola ei ollut auki muuten kuin aamiaisella. Rantakuljetus olisi myös hyvä olla järjestettynä hotellilta kun sadekausi on ohi.Hinta/laatusuhde oli loistava.
Stayed 28 nights in Oct 2023
Response from Florence on 9 Nov,2023
Dear Valued Customer,Thank you very much for your wonderful review of our hotel.We are happy to hear that you enjoyed all aspects of your stay. Based on your contributions, we will always strive to improve our services even better.We hope that will welcome you back to stay with us again in the future.Wishing you good health and happiness in life.Best regards,

10/10 Excellent

Angela

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
值得再度回訪的hotel
在這裡短暫停留了兩天，環境與居住品質超出預期，早餐很豐盛，女性服務人員的服務品質高過男性服務人員很多。
Stayed 2 nights in Oct 2023
Response from Florence on 9 Nov,2023
Dear Valued Customer,Thank you very much for your wonderful review of our hotel.We are happy to hear that you enjoyed all aspects of your stay. Based on your contributions, we will always strive to improve our services even better.We hope that will welcome you back to stay with us again in the future.Wishing you good health and happiness in life.Best regards,

10/10 Excellent

YONG SEOK

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Oct 2023
Response from Florence on 16 Nov,2023
Dear Valued CustomersWe sincerely thank you for the perfect score you gave Florence Hotel.We are delighted to hear that you enjoyed all aspects of your stay. Hope that will welcome you back to stay with us in the future.Wishing you health and happiness in life.Best regards,

8/10 Good

HEEJUNG

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
룸이 정말 깨끗하고 깔끔한 숙소
우기라서 비가 엄청나게 쏟아지던 날 오후 12시쯤 체크인하러 갔습니다. 그런데 당황스럽게 카운터에 아무도 없고 불도 전부 꺼져있었어요. 솔직히 로비는 우리나라 모텔느낌입니다. 불안함이 엄습할때쯤 직원분들이 오셔서 체크인을 도와주셨고 얼리체크인은 안된다고 하셔서 짐맡기고 투어를 갔습니다. 우산은 비가 많이 와서 2개 대여는 어렵다고 해서 1개를 호텔에서 대여해서 투어 잘 다녀왔습니다. 그리고 저녁에 가서 바로 체크인하고 방으로 갔습니다. 와~ 정말 룸만 본다면 흠잡을 곳이 하나도 없어요. 진짜 깨끗하고 티비도 미러링되고 넷플부터 어지간한 OTT가능하고 뷰도 관람차가 보이는데 너무 좋았습니다. 룸은 좁은편이지만 화장실이 비교적 넓었습니다. 어매니티도 괜찮았고 변기에 비데도 있었습니다. 근데 욕조가 너무 높아요. 어르신들 조심해야 합니다. 바로옆이 맛집이고 코너만 돌면 롯데마트입구가 바로 있고 한인 마사지샵이 있어요. 0.5박으로 이용했는데 정말정말 너무 괜찮았습니다. 가격도 정말 너무 저렴했구요. 짐옮겨주던 직원도 너무 친절하고 기분좋게 여행 마무리 했습니다. 다음에 꼭 다시 방문예정입니다.
Stayed 1 night in Oct 2023
Response from Florence on 23 Oct,2023
Dear Valued Customer,Thank you very much for your wonderful review of our hotel.We are happy to hear that you enjoyed all aspects of your stay. Based on your contributions, we will always strive to improve our services even better.We hope that will welcome you back to stay with us again in the future.Wishing you good health and happiness in life.Best regards,

10/10 Excellent

Angelika

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The Stuff was very kind and always there when you had a question. The Pool, the restaurant and the rooms were always clean and very beautiful. I was there with two friends and we had a great time. I can definitly recommend the Hotel to stay in. Near the Hotel (like 2min walk) is the "Lotte Mart" where you can find a convinience store and some restaurants. Outside of our window we had the city view with the Sunwheel of the Sunworld amusement park.
Stayed 4 nights in Sep 2023
Response from Florence Hotel on 12 Sept,2023
Dear Mr./ Ms. Angelika,Thank you very much for your wonderful review of our hotel.We are happy to hear that you enjoyed all aspects of your stay.We hope that will welcome you back to stay with us again in the future.Wishing you good health and happiness in life.Best regards,

8/10 Good

Pik Yuk Catherine

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
整體不錯。健身室無空調是最失敗。
Stayed 2 nights in Aug 2023
Response from Florence on 23 Oct,2023
Dear Valued Customer,Thank you very much for your wonderful review of our hotel.We are happy to hear that you enjoyed all aspects of your stay. Based on your contributions, we will always strive to improve our services even better.We hope that will welcome you back to stay with us again in the future.Wishing you good health and happiness in life.Best regards,

10/10 Excellent

Jinsoo

Stayed 1 night in Aug 2023

8/10 Good

MICHIKO

Stayed 1 night in Aug 2023

8/10 Good

DAEHOON

Stayed 1 night in Jul 2023

10/10 Excellent

YOUNGJIN

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2023

10/10 Excellent

Sivimol

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
ห้องพักกว้าง สะอาด ห้องสวยดูใหม่ เตียงนอนสบาย พนักงานดูแลดี อยู่ข้างห้างlotte เดินไปได้เลย
Response from Florence Hotel on 20 Sept,2023
Dear Valued Customer,Thank you very much for your wonderful review of our hotel.We are happy to hear that you enjoyed all aspects of your stay. Based on your contributions, we will always strive to improve our services even better.We hope that will welcome you back to stay with us again in the future.Wishing you good health and happiness in life.Best regards,