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Reviews of Hai Yen Hotel

3.5 out of 5
Hai Yen Hotel
568 Cua Dai, Son Phong, Hoi An, Quang Nam

Reviews

8.2

Very good

Rating 10 - Excellent. 30 out of 71 reviews" "
Rating 8 - Good. 25 out of 71 reviews" "
Rating 6 - Okay. 12 out of 71 reviews" "
Rating 4 - Poor. 1 out of 71 reviews" "
Rating 2 - Terrible. 3 out of 71 reviews" "

8.2/10

Cleanliness

8.4/10

Staff & service

8.0/10

Amenities

7.6/10

Property conditions & facilities

5.2/10

Eco-friendliness

Reviews

10/10 Excellent

Benjamin

Liked: Cleanliness, staff & service, property conditions & facilities
This place was amazing the manager is very polite and helpful !
Stayed 4 nights in Jan 2024

6/10 Okay

Alan Murray

Liked: Staff & service
Service and staff very good. Rooms very neat tidy and comfortable.Breakfast excellent. Outside and pool area untidy and neglected
Stayed 6 nights in Oct 2023

10/10 Excellent

Siddharth

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great location, excellent stay for 2nd time
I stayed here for the second time in 2 years. Hai Yen has a great location, nice rooms, great swimming pool and a lot of nice facilities such as laundry, scooter rentals, taxi to/ from Da Nang Airport available at the reception. From the instant we entered the hotel premises, we had a staff member coming and picking our bags and carrying it to the room. The room had all the facilities- AC, bathroom with hot shower, bottled water, double bed with toilet amenities. The front-desk was very resourceful in making sure to arrange everything for us, and I didn’t have to worry on how to return scooter with flight at 7 am in the morning. They included filling petrol as well, at a slight premium (50 cents in USD) thus saving me a lot of time and hassle in filling petrol. As for our taxi, we changed the time at the last moment and the front-desk was very cooperative in getting it successfully done for us. All this for dirt cheap prices. The only slight complaint I had is this time the room I got was slightly smaller than last time, when I came alone and got 2 double beds which was lavish. The other thing was that we had a cockroach in the bathroom. I was able to kill the roach without much issues, but it wasn’t great to have this small inconvenience. Of course if we called the staff, they would have helped us out but we didn’t need to. But in an otherwise extremely clean hotel, this was a small annoyance.
Lobby with christmas decor
Room
Pool
From outside
Stayed 2 nights in Dec 2019

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice hotel very close to the main hustle and bustle of Hoi An.
Stayed 3 nights in Dec 2019

2/10 Terrible

Hila, Israel

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities
We had a very bad smell in the bathroom, and my complained about it got ignored..and they were fixing all the rooms in our stage with a lot of noise, and we didn’t know about it before we came..
Stayed 2 nights in Sep 2019

10/10 Excellent

Susan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 9 nights in Feb 2019

8/10 Good

Jacqueline

Liked: Cleanliness, property conditions & facilities, room comfort
Initial reception turn the stay a little sour.
Front desk staff slightly curt and unfriendly. Not so nice which made the stay a little uncomfortable. Room itself was rather worn. Housekeeping staff very sweet. Breakfast not so good. Didn’t go near pool. I’d return but would hope to pay a little less than we did. Wasn’t overly impressed but it was certainly comfortable enough on a rainy stop over.
Stayed 2 nights in Dec 2018

10/10 Excellent

Domoni, Australia

Liked: Cleanliness, staff & service, room comfort
Great value for money
This place is a little older but kept in great condition. It's clean and comfy, the pool area is great and the rooms are spacious enough. I found the staff to be very friendly and helpful. It's only a 10 minute walk to the riverside and there is plenty of eateries and coffee shops in the street.
Stayed 2 nights in Oct 2018

6/10 Okay

James

Liked: Cleanliness, property conditions & facilities, room comfort
Hotel Taxi we ordered turned up late and bar was shut so people congregated in recpetion area which my room was directly above with no corridor doors so didnt slepp great. Room was pleasant enough and pool was ok. Wouldnt recommend breakfast.
Stayed 2 nights in Oct 2018

8/10 Good

Verified traveller

Good if you don't have a wall view
We booked the room with city view but we had wall view. The day after we asked to change our room because there is no natural light in the room (because of the wall), we said we booked city view, but according to the hotel we didn't book it. But there were great and accepted to change our room. The second room was really great with a view and natural light. Pool is great and the hotel is close to the old city. Our stay was pleasant.
Stayed 1 night in Aug 2018

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, room comfort
Disliked: Property conditions & facilities
A bit old but overall still not bad. Pool was great
Stayed 4 nights in Aug 2018

10/10 Excellent

ChuckGriswald, Melbourne

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice Hotel in good location
this hotel is well placed if you want a bit of peace and quiet.....it is just near the edge of the old town, but it is easily accessible (would recommend you hire bikes for your stay - the pace of this town is so much slower. it is also only a 5 min taxi to the beach.
Stayed 5 nights in Jul 2018

10/10 Excellent

Patricia , Sydney

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed for 2 weeks and loved it. The staff are always great and attentive . Location is great about a nice 10 minute stroll to old town. Pool was great and towels were provided. Our room was cleaned daily & the tv was also great. Beds were big nice and comfy. Overall great stay. Only downfall was brekfast was expensive for what it was, but there’s lots of nice breakfast places nearby.
Stayed 14 nights in Apr 2018

10/10 Excellent

Liza

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The hotel had really friendly staff. Staff were very helpful. Breakfast was good, especially the freshly made omelettes. The hotel is so close to the old market and lots of eating places. Old property but had character.
Stayed 5 nights in Apr 2018

8/10 Good

Kyla

Liked: Staff & service
Would recommend.
We booked this place for the pool, had been traveling through Vietnam for a while and wanted some chill time. In that respect the hotel didn’t disappoint, it was an oasis of calm by the pool in bustling Hoi An town. Unfortunately we had room 128 which was ground floor pool side. Lovely until both nights people came back at 2 am, shouting, drinking and jumping in the pool. I called reception but there was no answer. Asked the people to chill as they were sat on a table right outside our room and they did move to be fair. Just felt the hotel could deal with this better, perhaps ask people to sit away from the bedroom windows at night. The hotel booked our onward travel including train which was really helpful. Comfy bed and an actual bath with shower over rather than wet room which is popular here. Overall would recommend, but ask for a room at the back, not ground floor.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very nice rooms and staff
Great stay, very friendly staff, very nice room, big buffet breakfast

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Would recommend
Good location. Very friendly staff. Free water available. Great selection at breakfast.
Stayed 2 nights in Feb 2018

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

8/10 Good

Seamus

Liked: Cleanliness, room comfort
Great location. Had an issue with WiFi but got sorted. Pool is lovely.

10/10 Excellent

tg, fi

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
great stay, great location
super satisfied
Stayed 7 nights in Jan 2018

8/10 Good

Austin

Liked: Cleanliness, staff & service
Stayed 1 night in Dec 2017

8/10 Good

michael

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very welcoming and comfortable hotel with good val
I dealt very comfortable and welcome. I lucked out with a big treble room for myself. Standard rooms looked quite a bit smaller. Good effort at western breakfast for under four bucks. Not fancy, but a great value base with a nice feel. I would be happy to return.
Stayed 2 nights in Dec 2017

10/10 Excellent

J

Liked: Cleanliness, staff & service, room comfort
Great service. Extremely helpful.
Stayed 2 nights in Dec 2017

8/10 Good

Daniel, Colorado, USA

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel, short walk from the ancient town.
Good value and the staff was very helpful and friendly.
Stayed 7 nights in Oct 2017

10/10 Excellent

Gill, Boracay, Philippines

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very nice small hotel with great staff.
Clean, welcoming, great pool, quiet. Staff very obliging all round - happy to assist in booking trips/activities and very attentive. Nice selection for breakfast and again staff always ready to oblige. My room was right by the pool so great to just step out and into the water. Hotel is 15 minutes walk to the Japanese Bridge and I felt safe walking along at night although taxis are available. Used hotel airport transfers both ways and very good value - 30,000 each way in private car direct from hotel. Would definitely recommend this hotel to friends/family for a relaxing vacation.
Stayed 3 nights in Sep 2017

8/10 Good

Kah Long

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Overall it was ok for me with the price that I paid.
Stayed 2 nights in Aug 2017

6/10 Okay

Geraldine

Liked: Staff & service
Not flash but fine
The staff were helpful.Certain things let the hotel down such as the cracked cistern and the fact that the outlet from the bathroom floor smelt bad when we put on the bathroom fan (it seemed to pull the smell out of the drain). Apart from these two things the hotel was fine and I would stay there again. Th swimming pool was nice.
Stayed 3 nights in Jun 2017

6/10 Okay

Nicole

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
Disappointment, needs improvements but did the job
Pros--excellent location within walking distance of loads of tailors, the markets and some good local food. (We recommend the "Quang Hoian" place if you make a right out of the hotel and then a left at the next street, it will be on your left. Great service and selection of food!) Room was spacious and TV, AC units both worked great. The pool was a great bonus as well. Comfortably the cheapest place in Hoi An, so if you plan to be out and about all day it will be perfect for you. The reason why we rated it a 3.... Cons--plumbing was awful, the toilet would struggle to flush and the water pressure for the shower wasn't great either. Although Linda was lovely upon checking in, they had us wait to check in due to other people checking out late, which we didn't mind at all until we asked for a later check out ourselves and they denied us. The wifi was a big disappointment as it constantly bounced in and out of service. Half the time I thought something would go through and it hadn't so I needed to double check (quite frustrating when you're trying to make further bookings on the road) Although we were glad to have a window, it looked out to a building that was 3 feet away...so don't try to tell us there's a view when it's of concrete.
Stayed 4 nights in Jun 2017

8/10 Good

Brian

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel and great pool
The room was clean but the secet is the great pool and closeness to the old city.

10/10 Excellent

ian

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hai Yen Hotel was very good
Great hotel with very friendly and customer service focused staff .A short walk to the old town and a scenic 25 minute cycle ride if u go via the paddy fields or 15 via main road. Breakfast was good too with individually made omlettes on request.:-)
Response from General Manager on 11 Mar,2017
Dear Ian, Thank you so much not only for taking time to share experience in your recent stay with us in Hai Yen Hotel but also your recommendation on Expedia.com. We all look forward to welcoming you back in the nearest future. Sincerely, Reservation Department, Tran Anh Hong (Miss)

2/10 Terrible

Julius Bilgrau

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Feb 2023

10/10 Excellent

Anne Marie

Travelled with group
Liked: Cleanliness, staff & service, room comfort
Jeg har været her tre gange, det er et lille hyggeligt hotel. Fint til prisen. Meget venligt personale
Stayed 3 nights in Feb 2023

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Feb 2020

10/10 Excellent

Federico

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2020

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Apr 2019

6/10 Okay

Verified traveller

Liked: Staff & service
Disliked: Cleanliness
お世辞にも綺麗だとは言えなかった。 シャワーのお湯が出なかったり、水が美味しくなかったりと日本人には少し厳しい環境であったが、値段が安かったので、相応の宿だったのかと思う。
Stayed 1 night in Mar 2019

10/10 Excellent

SUEUN

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
좋았어요!
침대가 3개 있어서 정말 편했어요. 수압도 괜찮았고 위치는 정말 좋았어요! 숙소에서 걸어서 5분안쪽으로 편의점이 3개나 있었고 올드타운, 시가지 쪽으로 걸어서 20분정도 걸리는데 주변 구경하다보면 시간 금방가요. 수영장은 호텔에서 올린 사진 그대로 입니다. 좋습니다. 한국숙박객에 비해 외국인숙박객이 더 많았어요. 조식도 나쁘지않았습니다. 하루에 두번씩 수영했네요 ㅎ 공항에 픽업서비스 이용해서 호갱이 되지 않을 수 있었어요. 저는 담번에도 이용할려구요 ^^ 와이파이는 연결이 되긴 하는데 잘 안되요.. 그치만 데이터 무제한 유심을 사가서 괜찮았습니다.
Stayed 2 nights in Feb 2019

8/10 Good

Verified traveller

Liked: Cleanliness, property conditions & facilities
Stayed 1 night in Jan 2019

8/10 Good

Anne Marie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
en god oplevelse
Det var fint at bo på hotellet, billig, god betjening og i fin afstand fra floden.
Stayed 2 nights in Jan 2019

6/10 Okay

kuhee

Liked: Room comfort
Disliked: Cleanliness, staff & service, property conditions & facilities
only cheap
It is not so good. But it is not bad either.
Stayed 3 nights in Jan 2019

8/10 Good

Kasper

Liked: Staff & service
Disliked: Property conditions & facilities
Stayed 2 nights in Jan 2019

2/10 Terrible

Marie Louise

Our room was really smelly and it turned out that the room had bed bugs! When we confronted the hotel about the problem they seemed really confused like theyd never heard of bed bugs before and they simple told us that they would change our sheets and covers, which obviously won’t make the bed bugs go away! When we had made that clear for them they transfered us to a different room, which was fine. But in the morning the staff was talking very loudly outsider our door at 7:00 am! Very rude! The pool wasn’t very clean, there were these wierd plastic fibre sticks floating around everywhere in the pool... The breakfast was fine if you ordered freshmade omelete or scrambled eggs, but there were a lot of flies in the buffet! I would not recommend this hotel!!
Stayed 5 nights in Nov 2018

10/10 Excellent

Anne-Kari

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hyggelig hotell i Hoi An.
Hyggelig hotell, 15 min. å gå fra gamlebyen i Hoi An. Imøtekommende og hyggelig betjening. Deilig bassengområde, som var godt å benytte etter en bytur. Gode senger, god frokost,- vi bestilte lunch siste dag, og den var fantastisk god.
Stayed 3 nights in Oct 2018

6/10 Okay

Verified traveller

Disliked: Property conditions & facilities
오로지 씻고 잠
일정이 빡빡하신분들에게 추천합니다. 오로지 자기만 하면 되면은ㅎㅎㅎ 기대도 안해서 괜찮습니다. 화장실에 물이 안빠져서...ㅜ 다행히 욕조 안에는 빠져서 거기서 씻구 했습니다. 따뜻한 물나오고요 물주기가 영 시원하게 나오지 않아요...ㅋㅋ 서비스는 이용을 안해봐서 모르겠어요.
Stayed 2 nights in Aug 2018

10/10 Excellent

CHAE HEE

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
좋아요
가격대비 괜찮아요
Stayed 1 night in Aug 2018

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Aug 2018

8/10 Good

Mei Shan

Liked: Staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2018

10/10 Excellent

kkk, 大阪

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
バイクを借りて行ったのですが、場所もわかりやすいです。 ただ看板が地味なんで見逃しやすいかなって思いました。 ビーチもホイヤン中心街もとても行きやすかった プール、綺麗で気持ちよかった 朝食、美味しかった 値段は安いと思いました
Stayed 1 night in Jun 2018

8/10 Good

Dajana

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Recommend this hotel
We really enjoyed our stay here. The hotel is only about a ten minute walk from the old town. There are two beaches a few km away and the hotel has bikes for rent. There is a nice, large pool. The staff was very friendly and helpful, for example when it came to booking train tickets. Our room was a standard room, clean with relatively fast wi-fi. The breakfast was ok. We would certainly stay here again.
Stayed 3 nights in Jun 2018