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Reviews of Phoenix Homestay Hoi An

2 out of 5
Phoenix Homestay Hoi An
06 Nguyen Tuan st., Tan An Ward, Hoi An

Reviews

8.8

Excellent

Rating 10 - Excellent. 12 out of 18 reviews" "
Rating 8 - Good. 3 out of 18 reviews" "
Rating 6 - Okay. 1 out of 18 reviews" "
Rating 4 - Poor. 1 out of 18 reviews" "
Rating 2 - Terrible. 1 out of 18 reviews" "

9.0/10

Cleanliness

8.8/10

Staff & service

7.4/10

Amenities

8.8/10

Property conditions & facilities

10/10

Eco-friendliness

Reviews

10/10 Excellent

George, Bath

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room was really modern and clean in a very spacious house. The lady who ran it is so kind and caring, serves a great breakfast too! We took them up on the free bike offer as it only is a 5/10 minute cycle into the ancient town. Amazing location and lovely stay there.
Stayed 1 night in Feb 2020

2/10 Terrible

Verified traveller

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Well, they canseled our stay due to corona virus. Perhaps they got a better deal. We are now in Hoi And and all looks very healthy around us inthe city.
Stayed 3 nights in Feb 2020

10/10 Excellent

Leonard

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Friendly, Comfortable Homestay in Hoi An
I really enjoy staying here. It is clean, comfortable, great service, and reasonably priced. I highly recommend it.
Stayed 2 nights in Nov 2019

6/10 Okay

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good
My change was crumpled up old bills and was missing 10k. Not enough to say anything in person. There was a water kettle but no tea or coffee in the room.
Stayed 1 night in Jul 2018
Response from Emily on 27 Jul,2018
MANY THANKS

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel, great value.
This is a really nice hotel for the price. Rooms are spacious and newish, have nice furniture and bathrooms are really nice. Staff are very friendly and helpful. They provide free bicycles for use which makes getting into the old quarter very quick. Offer a nice breakfast each morning.
Response from Emily on 21 Dec,2016
Hi Anonymous Thank you so much for your stayed with us. We miss you a lot . Merry Christmas to you & your family. Best regards

10/10 Excellent

Anna & Mandy , Australia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Welcoming
Run by a small friendly family with no extra staff. The whole house was newly refurbished and kept extremely clean. Well appointed rooms, comfortable beds, functional utilities, smart tv and tea and coffee making facilities. The bathrom is well designed allowing you to have a shower and not drench the toilet and the floor. Set breakfast, changing daily and delicious. The family went out of their way to accommodate our needs. They spoke English well. We stayed 4 nights and would definitely go back there. Extremely well priced.
Response from Emily on 21 Dec,2016
Hi Anna & Mandy Thank you so much for your stayed with us. We're looking forward to welcoming you back here soon.Merry Chrismas & Happy new year. Regards

8/10 Good

Jacqueline, York

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Friendly host and very welcoming
Friendly host and very welcoming. It is however around 15 minute walk along an unlit road to get to a restaurant at night. To the night market would be around 40 minutes. If you are back after 9pm the gates are locked. Very clean guest house. There is building work going on at the next door property and directly across the road, so noise may be an issue.
Response from General Manager on 21 Dec,2016
Hi Jacqueline Thank you so much for your stayed with us. Hope to welcom you back Hoi An soon Best regard

10/10 Excellent

Winnie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Apr 2023
Response from emily on 8 May,2023
thank you so much

10/10 Excellent

Niall

Stayed 1 night in Oct 2022

10/10 Excellent

Akiko

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
I recommend this place!!
素晴らしかった！！またホイアンに行く機会があれば是非オーナーさんとまたお会いしたいと思うぐらい親切で丁寧な対応でした。 わたしが困っているとすぐに力になってくれてありがたかったです。 Thanks to her, I was relaxed and spent enjoyable time.
Stayed 1 night in Sep 2022

10/10 Excellent

Qiao Fen

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
很好
很棒的一次住宿，老板娘很輕切，一整棟只有五個客房，非常舒適很像回到家的感覺，有腳踏車可以免費使用很棒
Stayed 3 nights in Nov 2019

10/10 Excellent

NguyễnVănLong, Hồ Chí Minh

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Chị chủ thân thiện, sẽ quay lại nghỉ khi ghé Hội An
Stayed 2 nights in Jul 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in May 2019
Response from nhung on 1 Jun,2019
thank you so much

8/10 Good

antonella, napoli

Liked: Cleanliness, room comfort
Buona posizione ma non centrale
Pochi metri dalla stazione degli autobus un po' distante dal centro ma ci si arriva comunque a piedi al mare puoi andare in bicicletta che è inclusa
Stayed 3 nights in Jul 2018
Response from Emily on 12 Aug,2018
Thank you so much for your stayed with us.

10/10 Excellent

C, Japan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
オーナーがホストファミリーのようでアットホーム
気さくにおすすめの場所を教えてくれたり朝御飯を作ってくれたりと、本当にホームステイした気分でした！楽しかったです！

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hôtel propre et personnel très à l'écoute
Personnel très à l'écoute et établissement très propre