"Good receptionist service staffs. Azlan has excellent customer service and makes staff feel comfortable. He helped me book a cheap grab car to go to KL city and gave me a wake up call at 5am."
"Good receptionist service staffs. Azlan has excellent customer service and makes staff feel comfortable. He helped me book a cheap grab car to go to KL city and gave me a wake up call at 5am."
"There is basically no staff on the property, all check in check out are done thru machine. Room are not cleaned, no room service/cleaning for my whole 3 days 2 night stay. Hair found at bed sheet when i checked in. Shower towers are DIRTY and SMELLY! I feel terrible scary to use the tower. The shower area are stucked with water, both my feets are flooded with dirty water from shower. The bed is bad, the mattress is curved, and you can “feel” the mattress spring and support. And the bed is...
"There is basically no staff on the property, all check in check out are done thru machine. Room are not cleaned, no room service/cleaning for my whole 3 days 2 night stay. Hair found at bed sheet when i checked in. Shower towers are DIRTY and SMELLY! I feel terrible scary to use the tower. The shower area are stucked with water, both my feets are flooded with dirty water from shower. The bed is bad, the mattress is curved, and you can “feel” the mattress spring and support. And the bed is...
"I loved everything about our stay in this hotel. The breakfast buffet was amazing and the staff were so nice and the hospitality is unmatched. From Kenneth to Rawdah and the rest of the team, they treated us like family during our 8 day stay."
"I loved everything about our stay in this hotel. The breakfast buffet was amazing and the staff were so nice and the hospitality is unmatched. From Kenneth to Rawdah and the rest of the team, they treated us like family during our 8 day stay."
Lowest nightly price found within the past 24 hours based on a 1 night stay for 2 adults. Prices and availability subject to change. Additional terms may apply.
Lowest nightly price found within the past 24 hours based on a 1 night stay for 2 adults. Prices and availability subject to change. Additional terms may apply.
The hotel room is very clean and comfort. The only disadvantage is no fridge and limited TV channel. The location of hotel is very good with shopping centre and good food at the surroundings. Definitely will visit again if come to stay at that area.
The hotel room is very clean and comfort. The only disadvantage is no fridge and limited TV channel. The location of hotel is very good with shopping centre and good food at the surroundings. Definitely will visit again if come to stay at that area.
The service staff was not fluent in English. When I tried to find out about their current promotion shown at the counter, they were not able to assist. The location is good though.
The service staff was not fluent in English. When I tried to find out about their current promotion shown at the counter, they were not able to assist. The location is good though.
Calvin
Reviewed November 29, 2022Reviewed November 29, 2022
My husband and I make 4 to 5 trips to KL each year and each time we stayed at One World. With exception for an earlier trip this year, my office booked me at their sister hotel also located within One Utama. Their F&B is the best and hospitality is excellent.
My husband and I make 4 to 5 trips to KL each year and each time we stayed at One World. With exception for an earlier trip this year, my office booked me at their sister hotel also located within One Utama. Their F&B is the best and hospitality is excellent.
The room was clean, tidy, and well-maintained. The bed linen and towels were fresh, and the bathroom was hygienic. Overall, a comfortable and pleasant stay.
The room was clean, tidy, and well-maintained. The bed linen and towels were fresh, and the bathroom was hygienic. Overall, a comfortable and pleasant stay.
Kshitiswar
Reviewed October 24, 2026Reviewed October 24, 2026
Fuss-free check in and out. Convenient location to a cafe right opposite and other touristy spots nearby. The staff were professional, welcoming and approachable!
We were lucky and got upgraded to a room with the city view. Rooms were clean, functional and spacious for our simple luggage. Overall a really pleasant stay, will definitely book this hotel again for future visits!
Fuss-free check in and out. Convenient location to a cafe right opposite and other touristy spots nearby. The staff were professional, welcoming and approachable!
We were lucky and got upgraded to a room with the city view. Rooms were clean, functional and spacious for our simple luggage. Overall a really pleasant stay, will definitely book this hotel again for future visits!
Joey
Reviewed October 28, 2026Reviewed October 28, 2026
Excellent staffs.. Excellent Service! We were greeted with fresh & enthusiastic staffs! A big thumbs up to The bell captains, security staffs 👍
Mosaic restaurant staffs very efficient & helpful.. (Reza). Buffet breakfast - wide spread.
Checkin & out has no issue. Front desk staff Nik was excellent.
Rooms are fully equipped & comfortable beds! Housekeeper Ros has kept the room tidy & clean at all time!
But it would be better if the toilets door could be latched & comes with shower curtain....
Excellent staffs.. Excellent Service! We were greeted with fresh & enthusiastic staffs! A big thumbs up to The bell captains, security staffs 👍
Mosaic restaurant staffs very efficient & helpful.. (Reza). Buffet breakfast - wide spread.
Checkin & out has no issue. Front desk staff Nik was excellent.
Rooms are fully equipped & comfortable beds! Housekeeper Ros has kept the room tidy & clean at all time!
But it would be better if the toilets door could be latched & comes with shower curtain....
Noor Rita
Reviewed November 12, 2023Reviewed November 12, 2023
Location walkable from the famous China Town Petaling Street where street foods are abundance and lots of hidden pubs to explore during the night nearby.
Location walkable from the famous China Town Petaling Street where street foods are abundance and lots of hidden pubs to explore during the night nearby.
Cw
Reviewed January 31, 2023Reviewed January 31, 2023
We had a lovely stay at EQ, KL. The hotel and the hospitality were outstanding. Spacious rooms and friendly staff at the check in counter. Overall, a very pleasant experience.
We had a lovely stay at EQ, KL. The hotel and the hospitality were outstanding. Spacious rooms and friendly staff at the check in counter. Overall, a very pleasant experience.