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"It is a beautiful property, walking distance from the outlet. We loved staying there in a cabin. We were told by a staff that we couldn’t check in until the official check-in time, but when I asked another staff. I was told that the room was already ready and we could check in."

"The building is getting a little old but breakfast is good."

"It was a great experience to stay in this hotel. The room was specious with a nature view and comfortable bed, clean bathroom."

"Great hotel in a great location. Nice gym and nice onsen"

"The room was clean, staff were extremely helpful and friendly."

"This hotel is a perfect place to have vacation. Perfect service, perfect food, and perfect room. "

"The hotel was clean and the staff were very friendly. "

"It started off pretty bad, but the management took care of our concerns nicely. Tip: Do not get the lower end rooms, they are awful. The higher end rooms are extraordinary. So are the grounds. But if you come at night, note the parking lot is unlit and a kilometer from the front desk."

"Very nice hotel which is close to all the sightseeing places"

"Pet friendly accommodation. All staff were so kind and very friendly. Clean and location is good."

"super convenient location and close to JR station, recommend"

"Close to the train station (3-5 min walk). Room is tidy and staff are nice."

"Nice place Friendly staff "

"Beautiful property with great staff. Perfect location to train station and shopping. We also enjoyed their breakfast options."

"The room is very clean and cozy, and the breakfast is really good too."

"Onsen was amazing "

"Parking was very convenient , staff was friendly and helpful , room was clean , food was tasty "

"Excellent hospitality. "

"perfect!"

"Excellent hotel service and scenic frozen lake view, big living room for cooked food and great spa experience"