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"Very friendly staff and breakfast was good. "

"The hotel was great with many little amenities on offer at the foyer. Decent bathroom with tub. This one also had a small gym which seemed to be minimally used and was perfect for our needs. Perfect location for easy access to train station and local eateries. Room was a really good size when you have a decent amount of luggage."

"The onsen was great, albeit small but at least is provided. The room was clean and they had a charging cable with multiple styles of USBs for your charging needs. Despite the language difference, talking to the staff was great and very helpful providing information of around the area."

"The shuttle bus was super convenient. The breakfast was outstanding! "

"Very conveniently located. Link to train station. Very nice Japanese breakfast. Staff were very friendly and service oriented"

"Clean room, amenities, massage chair, suite-like room, futuristic Toyo toilet, TV in each room, two beds, spacious bathroom, the whole package. I stayed for three nights in the Luxury suite. It was worth it. They have three restaurants in the hotel. The Zao Ropeway is 5 to 10 minutes away. You can by your gondola tickets at the front desk at a discounted price. Location wise, you are literally near the slopes. The bus terminal is a 7 to 10 minute walk."

"Extremely comfortable, excellent staff and outstanding service! "

"everything is good, only a little more effort in keeping rooms clean will be fantastic. Not meaning room is dirty, but there is dust accumulated on lamps and corners......"

"Room was clean, staff were lovey, price point is fantastic. There’s one thing that made this hotel stay completely awful, and this is speaking on behalf of a group of 4 with two rooms: The beds are completely f***ed. It’s like sleeping on a sheet of plastic supported by a metal frame. We were all waking up at all hours of the night because the beds were so awful. They caused us all a great deal of back and neck pain. We may as well have just slept on the floor. The fact that this issue was across two separate rooms and all four of us felt it leads me to believe that every bed in the hotel is like this. I beg of you, if you can swing an extra couple of bucks, book something a little nicer and get a hotel that won’t totally throw your back out. "