Disney's Maingate East Resorts

"I've stayed at this resort multiple times. This year we showed up and the property had many upgrades. I like the fact that there is a restaurant and a bar on site. The area is convenient. "

" I was given a completely different room by the staff when I checked in, so different from the one I booked from Expedia. Yes it had a pool view, yes it had a king bed, but the unit was very dated and old unlike the picture from Expedia. the manager knew it was midnight already so it’s too late to cancel everything at that point, she just said “I don’t have anything available”. It was devastating. Drove all the way to Orlando almost 16hrs just to sleep in a condo that was totally different from what I booked was devastating and I travelled with my kid. "

"yes"

"Great pool! Slide kept my kid busy for hours"

"It was grest!"

"you have roaches the unit was dirty went to office 3 times for towels the condishion wes nasty"

"Great location, clean and tidy. The hotel needs repairs, upgrades. The laminate floorint"

"Not at this time"

"This hotel property was booked because of the advertisement of a shuttle to Disney once I arrived that wasn’t the case. Our towels didn’t get changed until the last night of our stay which I had to go to the front desk to get . The toilet paper rolls were molded/dirty & the shower certain & bed sheets were stained . The paint is chipped & pulling on every wall & the ceiling in the bathroom looks molded & has a hole. I went to the front desk serval times even twice in one day & was told there wasn’t anything that I can do at the moment because the manager was not in and even still when he came in she did not think that there was anything that he would do to make my experience better. I was told that she would have switched my room, but she could not switch the wrong because they were fully booked and then when I asked to speak with manager, she then began to offer me to move rooms . I told her I was very unsatisfied with my experience from the start and she told me that she was sorry and that I booked from a third-party website and that it was not accurate about the shuttle and that they stopped doing the shuttle back in February."