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"Run down and the rooms were not clean. You also can not control the temperature to cool down the room, only heat it so it was very hot. Breakfast doesn’t start until 7 am and you need to wait in line awhile to get in. Not a great experience."

"Staff members were helpful. We had a good stay! "

"This is the most beautiful property I’ve been to. The staffs are professional and attentive. The private onsen is a therapeutic and luxurious experience."

"We had a lovely time staying here."

"The hotel is beautiful. Eat ahead of time or else dinner at hotel was about $100 per person and need reservations. However, restaurants in area closed early around 5pm. We ate before arriving at hotel and got to use the onsens privately while others were having dinner. You have to call them for a free 5 minute shuttle from bus stop to hotel. It would be near impossible to walk it and it’s pitch black at night with no lights. Breakfast was delicious, beautiful and filling. Beds were comfortable. Room for family of 4 was very spacious. We were happy to spend some family time in the room. Bring snacks and a deck of cards to enjoy in sitting area. Free shuttle to train station where we took bullet train to our next stop."

"Room has excellent view to the lake. Food doesn’t seem kid friendly but kinda expected. "

"Beautiful location, amazing staff and super clean"

"Room was clean and up to standards but the steps from the bathroom hurt my husband’s heels and mine too when we were going to the bathroom at night. People are nice though especially at receptionist"

"Amazing amenities and staff which make the entire experience so worth it! I would definitely recommend for anyone who enjoys peace and relaxation with memories that will never be forgotten. "