4 restaurants, breakfast served

Reviews of Baiyun Hotel Guangzhou

4 out of 5
Baiyun Hotel Guangzhou
367 Huan Shi Dong Road, Guangzhou, Guangdong

Reviews

8.0

Very good

Rating 10 - Excellent. 295 out of 1003 reviews" "
Rating 8 - Good. 478 out of 1003 reviews" "
Rating 6 - Okay. 153 out of 1003 reviews" "
Rating 4 - Poor. 42 out of 1003 reviews" "
Rating 2 - Terrible. 35 out of 1003 reviews" "

8.2/10

Cleanliness

8.0/10

Staff & service

8.4/10

Amenities

7.8/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

6/10 Okay

Priscilla, Temple City

Travelled with partner, Travelled with group
Liked: Cleanliness, staff & service, amenities
One of the oldest hotels in town with long history and great reputation. Majority of the equipment/appliances need upgradings. But staffs are friendly and professional, services are not bad comparing other night end hotels
Stayed 3 nights in Feb 2024
Response from 广州白云宾馆 on 22 Mar,2024
Dear guest, thank you for choosing to stay at Guangzhou Baiyun Hotel. We are committed to providing every guest with a homelike experience at the hotel. Sincerely hope that on the day we meet again, we can bring you more wonderful times. Thank you.

10/10 Excellent

Isaac

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Mar 2024
Response from 广州白云宾馆 on 13 Mar,2024
Dear guest, thank you for choosing to stay at Guangzhou Baiyun Hotel. We are committed to providing every guest with a homelike experience at the hotel. Sincerely hope that on the day we meet again, we can bring you more wonderful times. Thank you.

10/10 Excellent

Haoyang

Liked: Cleanliness, staff & service, property conditions & facilities
Response from 广州白云宾馆 on 29 Feb,2024
Dear guest, thank you for choosing to stay at Guangzhou Baiyun Hotel. We are committed to providing every guest with a homelike experience at the hotel. Sincerely hope that on the day we meet again, we can bring you more wonderful times. Thank you.

10/10 Excellent

Xiaohui

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very warm welcoming. Staff are helpful and courteous. Recommend this hotel.
Stayed 1 night in Jan 2024
Response from 广州白云宾馆 on 29 Jan,2024
Dear guest, thank you for choosing to stay at Guangzhou Baiyun Hotel. We are committed to providing every guest with a homelike experience at the hotel. Sincerely hope that on the day we meet again, we can bring you more wonderful times. Thank you.

8/10 Good

Eamonn

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Pleasant enough overnight stay. Room was clean and comfortable and good breakfast.
Stayed 1 night in Dec 2023
Response from Baiyun Hotel on 22 Jan,2024
Dear guest, thank you for choosing to stay at Baiyun Hotel in Guangzhou. We sincerely hope that on the day we meet again, we can bring you more wonderful times. Thank you.

10/10 Excellent

Samir Mostafa

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 5 nights in Oct 2023
Response from cc on 8 Jan,2024
Dear guests, thank you for spending your precious time giving us valuable advice. We will continue to work hard to create a comfortable living environment like home for our guests. We look forward to your visit to Baiyun Hotel again.

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great price for a 5 star hotel
Good price for what you get. The hotel is in a great location of Guangzhou. However, certain hotel service like laundry and room service is expensive. Overall it's a great hotel.
Stayed 5 nights in Nov 2023
Response from 白云宾馆 on 8 Jan,2024
Dear guests, thank you for spending your precious time giving us valuable advice. We will continue to work hard to create a comfortable living environment like home for our guests. We look forward to your visit to Baiyun Hotel again.

10/10 Excellent

Xiaoyang

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good location and service.
Stayed 1 night in Nov 2023
Response from 白云宾馆 on 8 Jan,2024
Dear guests, thank you for spending your precious time giving us valuable advice. We will continue to work hard to create a comfortable living environment like home for our guests. We look forward to your visit to Baiyun Hotel again.

8/10 Good

Iris Yee Wan

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023
Response from 白云宾馆 on 8 Jan,2024
Dear guests, thank you for spending your precious time giving us valuable advice. We will continue to work hard to create a comfortable living environment like home for our guests. We look forward to your visit to Baiyun Hotel again.

10/10 Excellent

Xiaoyang

Stayed 2 nights in Nov 2023
Response from 白云宾馆 on 8 Jan,2024
Dear guests, thank you for spending your precious time giving us valuable advice. We will continue to work hard to create a comfortable living environment like home for our guests. We look forward to your visit to Baiyun Hotel again.

10/10 Excellent

Xiaoyang

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
我在白云宾馆断断续续订了十几天的房间,有不同的房型,但是白云宾馆大堂的工作人员冯贤等人很贴心帮我安排在同一间房间,省却我不断搬迁之苦,很谢谢!
Stayed 3 nights in Nov 2023
Response from 白云宾馆 on 8 Jan,2024
尊敬的宾客,感谢您花费珍贵的时间给我们宝贵的意见,我们将不断努力,全力为宾客打造舒适如家的居住环境,期待阁下再次光临白云宾馆。

8/10 Good

Zhi Qiang

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hotel location is very good and room is clean and quiet.
Stayed 1 night in Nov 2023
Response from 白云宾馆 on 8 Jan,2024
Dear guests, thank you for spending your precious time giving us valuable advice. We will continue to work hard to create a comfortable living environment like home for our guests. We look forward to your visit to Baiyun Hotel again.

10/10 Excellent

Christopher

Stayed 2 nights in Nov 2023
Response from 白云宾馆 on 8 Jan,2024
Dear guests, thank you for spending your precious time giving us valuable advice. We will continue to work hard to create a comfortable living environment like home for our guests. We look forward to your visit to Baiyun Hotel again.

10/10 Excellent

Abdelsattar

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Comfort hotel also place very nice
Stayed 2 nights in Nov 2023
Response from 白云宾馆 on 8 Jan,2024
Dear guests, thank you for spending your precious time giving us valuable advice. We will continue to work hard to create a comfortable living environment like home for our guests. We look forward to your visit to Baiyun Hotel again.

10/10 Excellent

Xiaoyang

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
性价比皆不错
服务很好,酒店准备大量的瓶装水,随喝随拿,双11礼宾部代收快件,非常方便
Stayed 1 night in Nov 2023
Response from 白云宾馆 on 8 Jan,2024
尊敬的宾客,感谢您花费宝贵的时间给我们提出宝贵的意见,我们将继续努力为宾客营造如家般的舒适居住环境,期待您再次光临白云宾馆。

8/10 Good

Sergio

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023
Response from 白云宾馆 on 8 Jan,2024
Dear guests, thank you for spending your precious time giving us valuable advice. We will continue to work hard to create a comfortable living environment like home for our guests. We look forward to your visit to Baiyun Hotel again.

10/10 Excellent

Carlos F

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Oct 2023

10/10 Excellent

Mohammad

Travelled with group
Stayed 2 nights in Sep 2023

6/10 Okay

Ali

Liked: Cleanliness, room comfort
Disliked: Staff & service
Room allocation fiasco
Booking type of room on your site DOESN'T mean one gets that room. I had to argue for over 40 minutes with reception to be offered “an upgrade” to a room that didn’t meat the biked room. On third try, duty manager offered yet another upgrade…. To the room I booked, having showed the 4 receptionists & duty manager my booked room pictures from your site. GRAND DOUBLE ROOM.
Stayed 4 nights in Sep 2023
Response from Amelie on 24 Sept,2023
Dear guest, thank you for choosing Baiyun Hotel. We apologize for any inconvenience caused by the room size issue. Due to the fact that you booked your room from an online travel agency instead of directly booking it from the hotel's official website, and there were some problem with misunderstandings and communication. Guest first has always been our principle of hospitality. We hope this unpleasant misunderstanding has not affected your entire journey, and we sincerely look forward to serving you again.

10/10 Excellent

Jqgan

Stayed 1 night in Aug 2023
Response from Amelie on 6 Oct,2023
Dear guest, thank you very much for your positive feedback. I am glad that this trip has satisfied you. Welcome to visit again.

8/10 Good

Minyi

Stayed 3 nights in Jul 2023
Response from Amelie on 6 Oct,2023
Dear guest, thank you for choosing Baiyun Hotel. Unfortunately, this stay did not meet your satisfaction. We look forward to the opportunity to listen to your feedback and make improvements accordingly. Looking forward to coming again and hoping to bring you better memories next time.

10/10 Excellent

Alex

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Great value for the money. Excellent location and very help staff.
Stayed 9 nights in Jul 2023

10/10 Excellent

Alex

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Great location, very nice staff, excellent suite for price.
Stayed 7 nights in Jul 2023

10/10 Excellent

Abdelsattar

Business traveller
Liked: Cleanliness, property conditions & facilities, room comfort
Great
That good hotel, also that near to metro station, easy to move , comfort room , nice stuff
Stayed 3 nights in Feb 2023

10/10 Excellent

WENYAN

Business traveller, Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great location, nice choice.
Very comfortable hotel, great location, I stay here very time when I come to GZ.
Stayed 1 night in Oct 2021

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Oct 2020

8/10 Good

rassy

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Things are getting Better
I stayed in the hotel from January 6 to 20, quite a long stay😆 I’ve stayed in Baiyun Hotel many times in the last 6 years, and I always enjoy stain there. During my last visit, I observed some changes-the rooms and the corridor passages have been refurbished, bedsheets changed regularly. In general, there had been a lot of improvement. However, I will like to take this opportunity to advise the management of the Hotel to look into the way they can keep WARM or HOT the food being served at the Continental Breakfast Restaurant. The foods that are supposed to be served hot or warm can be transparently covered. Then put a visible label of the contents by the side.
Stayed 7 nights in Jan 2020

10/10 Excellent

Ying Hang

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2020

10/10 Excellent

Jane, New York

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Very friendly staff, clean, convenient to shops, restaurants and subway is right in front of the property.
Stayed 3 nights in Dec 2019

8/10 Good

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Location is very convenient, closed to the subway.
Stayed 8 nights in Nov 2019

8/10 Good

FangAn, California

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Dinning room on first floor; arrange taxi for guests; use room key to use elevator; clean towel and bed sheets
Stayed 1 night in Nov 2019

8/10 Good

Sau Man

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
overall good
Stayed 1 night in Nov 2019

10/10 Excellent

santosh

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 6 nights in Nov 2019

10/10 Excellent

Stephen

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2019

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2019

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 9 nights in Oct 2019

2/10 Terrible

Majid

Business traveller
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Old
Very old propert. Rooms dusty and humid.
Stayed 1 night in Oct 2019

6/10 Okay

B

Liked: Room comfort
Stayed 3 nights in Oct 2019

8/10 Good

Carla

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Great staff and service, only issue was bed. Was hard.
Stayed 6 nights in Oct 2019

10/10 Excellent

Xiaojian

Stayed 8 nights in Oct 2019

8/10 Good

Verified traveller

Liked: Cleanliness, amenities, property conditions & facilities
Stayed 8 nights in Sep 2019

10/10 Excellent

William

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Sep 2019

6/10 Okay

CHARANDIP SINGH

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 7 nights in Sep 2019

10/10 Excellent

JULIAN

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
GOOD LOCATION, NICE HOTEL!
I always stay in this hotel, about 4 times a Year, the best of this hotel is the location, the area is very good and the Taojin METRO station is just in front (exit B). Breakfast is good. If you can choose a deluxe room, will have a better experience, more comfortable beds.
Stayed 6 nights in Sep 2019

10/10 Excellent

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I stayed in this hotel many times and every time I enjoyed more and more
Stayed 2 nights in Sep 2019

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It is good Thank you! Why need minimum 50 characters?
Stayed 7 nights in Sep 2019

8/10 Good

Verified traveller

Stayed 1 night in Sep 2019

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 21 nights in Jul 2019

10/10 Excellent

Verified traveller

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very good location .....................................
Stayed 7 nights in Aug 2019

2/10 Terrible

Lavina

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
One of the worst hotels I have stayed in. The front desk staff and concierge were unfriendly, rude and outright mannerless in dealing with clients. A bunch of unprofessional people made to handle clients. Even their bell boys were down right arrogant and refused to bring our bags out after we checked out and my husband and myself had to lug the baggage's to our car. Also When I checked out and called for someone to pick up my bags from the room they took long to come up and when I went down about 10 -15 min over the designated check-out time the receptionist going by the name of Stella Limei was insisting I pay for half day room rate. The beds and pillows were as hard and uncomfortable and I asked for a better bed and was told that all their beds are the same. The breakfast was cold and they had no egg station and refused to make freshly cooked eggs for my daughter, so she was either expected to eat what was prepared ahead of time or deal with it. We were informed that it was an international breakfast but they had mostly Chinese food. I have been going to China for work for the last 20 years. I have been to many cities and the staff is always cordial,not the this one. This hotel is not worth the money they are charging.
Stayed 4 nights in Aug 2019