Indoor pool, outdoor pool

Reviews of Sheraton Bailuhu Resort, Huizhou

5 out of 5
Sheraton Bailuhu Resort, Huizhou
1 Agile (Yajule) Road, Ruhu Town, Huizhou, Guangdong

Reviews

8.2

Very good

Rating 10 - Excellent. 15 out of 41 reviews" "
Rating 8 - Good. 17 out of 41 reviews" "
Rating 6 - Okay. 7 out of 41 reviews" "
Rating 4 - Poor. 1 out of 41 reviews" "
Rating 2 - Terrible. 1 out of 41 reviews" "

8.8/10

Cleanliness

8.2/10

Staff & service

8.0/10

Amenities

8.6/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

10/10 Excellent

Alice

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Excellent hotel
Stayed 1 night in Jul 2023
Response from Damon on 26 Apr,2024
Dear esteemed guest, hello! Thank you for choosing Huizhou Bailu Lake Yaju Le Sheraton Resort as your destination for this trip and sharing your stay experience with us. We also appreciate your positive feedback on the professional service provided by the hotel staff. Thank you again for your review. We look forward to your next visit!

8/10 Good

S, China

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
Rather sub-standard breakfast, no omelette stand! Dinner buffet was good, included sashimi, grilled meat and fish, and beer. Cost per head: 98 CNY (Sun-Thu) and 138 CNY (Fri-Sat). Indoor poor and gym were closed when we visited, which was disappointing, should have been notified in advance. There's pretty much no services in the area around the hotel,hardly any restaurants, grocery stores or entertainment activities. There's a nice public jogging track around the lake.
Stayed 1 night in Aug 2020
Response from Damon on 26 Apr,2024
132/10000实时翻译划译Dear VIP, we apologize for not providing you with a 100% experience. We highly value your feedback and will strengthen the maintenance of our facilities and equipment based on your feedback; I hope you will not lose faith in us; Please also give us another chance. During your stay in the store, if you have any needs, please feel free to give us feedback. Our team will be at your service 24 hours a day until you are satisfied!

6/10 Okay

Kwai sang Peter

one day getaway
so so. Nothing extraordinary. Would expect better if being rated 5 *
Stayed 1 night in Jul 2018
Response from 酒店管理部门 on 17 Aug,2018
Dear guests, thank you for staying in Huizhou Egret Lake Ya Jule Sheraton Resort! We are pleased to have your high opinion. The hotel is located on the lakeside of the beautiful egret, the lake district attracts a large number of migratory birds to come to forage every year, the smoke wave curl often the egret fly, so quiet and elegant environment is your perfect choice for fishing. Looking forward to meeting with you again in the dream of Egret Lake!

8/10 Good

Shuk Man

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
I like the indoor pool BUT the facility seems getting old in the changing room
Stayed 1 night in Jul 2018
Response from 酒店管理部门 on 6 Jul,2018
Dear guests, thank you for staying in Huizhou Egret Lake Ya Jule Sheraton Resort! We are pleased to have your high opinion. The hotel is located on the lakeside of the beautiful egret, the lake district attracts a large number of migratory birds to come to forage every year, the smoke wave curl often the egret fly, so quiet and elegant environment is your perfect choice for fishing. Looking forward to meeting with you again in the dream of Egret Lake!

10/10 Excellent

Wing Nin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Comfortable and silent
We had problems to get all device connected to WiFi at the room. A call to operator already fixed our problem. Good service. There is a low power USB outlet on the working table that make my upset a little bit, though.
Stayed 2 nights in Dec 2017
Response from Uee on 15 Jan,2018
Dear Wing Nin, I would like to thank you for choosing Sheraton Bailuhu Resort, Huizhou for your recent stay in Huizhou and appreciate taking time to give us your feedback.We apologize for that if we bring you anything inconvenience during your stay with us, Your valuable feedback is very important to us to ensure ongoing satisfaction for you and your friends when they stay in the future. We have highly valued importance to this issue. Our hotel management team is looking into the issue you mentioned in the survey and take actions accordingly.I hope this incident did not mar you overall impression of Sheraton Bailuhu Resort, Huizhou and that you will afford us an opportunity of welcoming you back soon. I would be very happy to make your future arrangement when you stay in Sheraton Bailuhu Resort, Huizhou personally. With best regards

2/10 Terrible

Kai Meng

Liked: Cleanliness
Disliked: Room comfort
Worst 5 star hotel ever
Worst 5 star hotel ever stay in. The below are reasons why I made such claim : 1) Hotel common area has got no air conditioning 2) went for high tea where the waitress was playing her mobile ignore asking if people require her service 3) high tea starts at 1400hrs and waited for at least 15minutes 4) don't provide transport to the "beach" and one is required to pay for the buggy. 5) swimming pools are catered for the paying public 6) room air conditioner is not cold and cannot be controlled 7) no ventilation in the toilet
Stayed 2 nights in May 2017

8/10 Good

Raymond

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The room was decent size, the service was good, but the place was little dirty. Light bulb was out and conditioning was broken. I have to suffer on the first night. And return i got a plate of fruit. LOL

6/10 Okay

MAN LAI

Liked: Property conditions & facilities, room comfort

8/10 Good

MAMTA, China

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
relaxing get away :)
It was a very relaxing and peaceful stay.. away from all the noise in town

8/10 Good

Hou Chung

Travelled with family
Liked: Cleanliness, property conditions & facilities
nice and comfortable . nice and comfortable
Stayed 2 nights in Jul 2023
Response from Damon on 26 Apr,2024
Dear esteemed guest, hello! Thank you for choosing Huizhou Bailu Lake Yaju Le Sheraton Resort as your destination for this trip and sharing your stay experience with us. We also appreciate your positive feedback on the professional service provided by the hotel staff. Thank you again for your review. We look forward to your next visit!

10/10 Excellent

PEIFENG

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Apr 2023

10/10 Excellent

Jason

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2022

10/10 Excellent

tian

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
风景还可以,早餐吃的很少,但是人少,很安静
Stayed 1 night in Aug 2021
Response from Snowy on 23 Aug,2021
过好每一天,住好每一晚;感谢您在车水马龙的城市里,选择入住白鹭湖喜来登,在这里度过您美好的假期,并且抽出您宝贵时间跟大家分享您的心情。我们是朋友更是家人,小编愿您开开心心每一天~

8/10 Good

Se Kin

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
房間非常清潔,景觀一流,只是餐飲選擇不多,尤其喜歡它的室外游泳池及玻璃教堂
Stayed 1 night in Apr 2021
Response from Damon on 26 Apr,2024
每一句赞美的言词,每一句肯定的话语,都证明我们的努力和认真没有白费!感谢您的支持与认可,期待您的再次到来

10/10 Excellent

SIPING

Stayed 1 night in May 2020
Response from Damon on 26 Apr,2024
Dear guest, thank you for your encouragement. Our colleagues will serve every guest with a better spirit and demeanor, with your recognition, with warm and thoughtful service and comfort. Welcome to White Egret Lake again, enjoy the fresh air and beautiful lake scenery

6/10 Okay

QIANYING

Travelled with family
Liked: Staff & service, property conditions & facilities, room comfort
Disliked: Cleanliness
不咋的
刚刚去到的时候发现房间阳台好多烟头(证明没有打扫干净)后来只能打电话叫前台来人清洁,但是服务态度挺好的,后来中午去了中餐厅吃88元的自助餐,上餐速度简直是龟速…半个小时都不上一个汤面!晚餐128元,菜式非常少,感觉不值得
Stayed 1 night in Apr 2020
Response from Damon on 26 Apr,2024
亲爱的贵宾:没能给您带来百分百的体验感,实在是很抱歉呢我们非常重视您的心声,根据您的意见,我们定会加强在设施设备的维护;希望您一定不要对我们失去信心;也请您多给我们一次机会。您在店期间,有任何需要,请随时反馈给我们,小伙伴们24小时都在为您服务,直到您满意

10/10 Excellent

so, 香港

Travelled with family and small children, Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
我喜歡酒店清潔寧靜小朋友設施配套完善,職員用心的服務態度非常友善;直通香港交通時間安排滿意, 餐膳服務多元化主題配合節日氣氛。
Stayed 1 night in Dec 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
风景挺好,服务好,总体来说不错
Stayed 1 night in Oct 2019

8/10 Good

SEUNG PAK

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
国庆出游
国庆节入住两晚,小朋友觉得非常喜欢,户外水上乐园玩的不亦乐乎,还有电影和环湖游船。环湖自行车有点坑,因为道路实在是不适合骑行。自助晚餐还可以,有大闸蟹和音乐live。这里的服务人员态度都很友好
Stayed 2 nights in Oct 2019

6/10 Okay

Chi Fan

訂房要求了相連房,入住酒店卻沒有安排。 整體感覺酒店舊了。
Stayed 2 nights in Aug 2019

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Fair location with nice view
Stayed 2 nights in Aug 2019
Response from Damon on 26 Apr,2024
Dear guest, thank you for your encouragement. Our colleagues will serve every guest with a better spirit and demeanor, with your recognition, with warm and thoughtful service and comfort. Welcome to White Egret Lake again, enjoy the fresh air and beautiful lake scenery!

8/10 Good

Jacqueline

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2019
Response from Aljb on 10 Aug,2019
尊敬的客人您好,感谢您入住惠州白鹭湖雅居乐喜来登度假酒店!我们很高兴能够得到您的评价。酒店位于风光迤逦的白鹭湖畔,湖区每年都吸引大量候鸟前来觅食,烟波袅袅中常有白鹭飞翔,如此清静幽雅的环境是您垂钓的绝佳选择。期待与您再次相聚在梦幻的白鹭湖!

8/10 Good

Ankie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Mar 2019
Response from sibling on 23 Mar,2019
尊敬的客人您好,感谢您入住惠州白鹭湖雅居乐喜来登度假酒店!我们很高兴能够得到您的评价。酒店位于风光迤逦的白鹭湖畔,湖区每年都吸引大量候鸟前来觅食,烟波袅袅中常有白鹭飞翔,如此清静幽雅的环境是您垂钓的绝佳选择。期待与您再次相聚在梦幻的白鹭湖!

6/10 Okay

Verified traveller

Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
国庆期间入住,价格肯定是贵的了,但是没想到卖价含税1600左右竟然不含早,而且页面没有无早提示,也没有其他含早的套餐选择,去到现场有点措手不及,前台办理入住时又说查不到我订的是大床房,还要求我出具网站订购记录给她,看到后也是等了好久才能给到房间给我,效率有点低,五星级酒店这样的服务有点失望啊!酒店环境是可以的,亲子设施多齐全,就是节假日期间人手不足,服务不到位,有点失望。
Stayed 1 night in Oct 2018
Response from sieling on 30 Oct,2018
尊敬的客人您好,感谢您入住惠州白鹭湖雅居乐喜来登度假酒店!对于您提出的问题,我们酒店高度重视。酒店位于风光迤逦的白鹭湖畔,湖区每年都吸引大量候鸟前来觅食,烟波袅袅中常有白鹭飞翔,如此清静幽雅的环境是您垂钓的绝佳选择。期待与您和您的家人再次相聚在梦幻的白鹭湖!

10/10 Excellent

Ricky

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
房價合理,整體乾淨和舒適。
Nice environment for leisure trip and room is clean.
Stayed 1 night in Jan 2018
Response from Uee on 12 Jan,2018
尊敬的客人您好,感谢您入住白鹭湖雅居乐喜来登假酒店。感谢您对酒店设施服务的认可!酒店位于风光迤逦的白鹭湖畔,湖区每年都吸引大量候鸟前来觅食,烟波袅袅中常有白鹭飞翔,如此清静幽雅的环境是您垂钓的绝佳选择。期待与您再次相聚在梦幻的白鹭湖!

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service
房間整潔
飲食不方便,其他還可以。
Stayed 1 night in Jul 2017

4/10 Poor

Verified traveller

Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
酒店職員............................................................極差!
Stayed 1 night in Jun 2017
Response from Marketing and Communications Manager on 3 Jul,2017
尊敬的客人您好,感谢您入住惠州白鹭湖雅居乐喜来登度假酒店。对于您对酒店职员的评论能否更加具体一些,我们将会对此类问题高度重视,并且会采取积极的改善措施,预防事情再次发生,给您造成不便之处,敬请原谅。酒店位于风景旖旎的白鹭湖畔,环境优雅,各项配套设施齐全,是您休闲度假的好去处。期待您再次光临!

8/10 Good

Yuen Wa

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
非常滿意
環境舒適,員工友善,服務態度非常好。

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, room comfort
酒店環境舒適,但可能還新,很多地盤,附近都很衛生,沒有太多昆蟲,步行約10分鐘有餐廳和超市,很方便!只是晚上少街燈路很黑。整體感覺很好。

6/10 Okay

SIU WA ALEX

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

8/10 Good

SIU WA ALEX, 香港

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
自助晚餐水準一般!
自助晚餐水準一般!我們是星期五享用的…款式提供不多且補充供應.不足!饮食整體不到酒店四星级水準!

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

8/10 Good

Kwok yiu, hk

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
great hotel
Nice hotel

10/10 Excellent

Lai Yee, Hong Kong

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
We enjoyed the stay in Bailuwu Sheraton
We two enjoyed staying in the room which is very spacious and fitted with good room/toilet condition. We stayed in a room with lake view. The Chinese Restaurant served us delicious meal, in which the Big Fish Head was one of the menu we enjoyed most. It's the third time we ate it. The waitresses were in very good serving manner. All the staff at the Check-in-counter and Lobby were professional and with smiling faces. Well done.

10/10 Excellent

CHUN YU

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

6/10 Okay

Verified traveller

Liked: Cleanliness, staff & service, room comfort
酒店很多地方也沒冷氣,沒燈光

10/10 Excellent

King Hei Frank, Hong Kong

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A wonderful place in China
it was a wonderful experience. Although it was far away from the main town, the service and the environment is perfect. Maybe it is because of the brand name of Sheraton.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
遊客
環境清幽。房間舒適。但交通較不便。