Front of property

Reviews of Royal Emporium Incheon Airport Hotel

4 out of 5
Royal Emporium Incheon Airport Hotel
35, Eunhasu-ro, Jung-gu, Incheon

Reviews

7.8

Good

Rating 10 - Excellent. 127 out of 356 reviews" "
Rating 8 - Good. 127 out of 356 reviews" "
Rating 6 - Okay. 57 out of 356 reviews" "
Rating 4 - Poor. 25 out of 356 reviews" "
Rating 2 - Terrible. 20 out of 356 reviews" "

8.4/10

Cleanliness

8.0/10

Staff & service

7.8/10

Amenities

8.2/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

8/10 Good

Darrell

Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Amenities
The llobby area was freezing. The dining area also requires heavy sweaters and hats. I caught a cold there.
Stayed 1 night in Feb 2024

10/10 Excellent

Jacqueline

Stayed 1 night in Jan 2024

4/10 Poor

Lily

Travelled with group
Disliked: Staff & service, room comfort
Mediocre - felt more like a hostel than hotel
The beds were very old spring mattresses & super uncomfortable. I used all the spare pillows to lay on to bed able to sleep. It was disappointing. I didn't complain as I knew there was nothing they could do & I wasn't sure they'd fully understand me. The front desk staff were lovely. But the staff at breakfast were abrasive. There was confusion from them on our room number on the first morning & instead of politely asking to check our room number I got nearly yelled at for not paying for breakfast & they were going to charge the room (which would have been the wrong room). I had to go over & look at the sheet myself & point to my name before he understood, even though I said the room number to him 5 times. Then I got a half-effort apology. The breakfast was mediocre. The coffee wasn't pleasant, the restaurant is in the basement & was cold. subsequently the food was cold also. The bread was too sweet for a Brit like me, & the overall choice wasn't great. on 2 out of our 3 breakfasts they didn't have enough food for the amount of people. The staff cleaning up were lovely, & very friendly & they appreciated us clearing up after ourselves. Our room was warm & the water & underfloor heating is controlled by the same panel so if you want hot water you'll have a hot room too. Opening the window helped a little at times but the outside temp dropped a lot on our second day so we didn't need to sleep with it open all night. Free shuttle bus to the airport was fantastic though.
Neat & clean enough room, though my bed had a burn hole in the sheet & the mattress was very uncomfortable.
Stayed 4 nights in Nov 2023

6/10 Okay

Seerat

Liked: Staff & service, property conditions & facilities
Disliked: Cleanliness, amenities
Housekeeping did a terrible job at cleaning the room otherwise the hotel and surroundings are good
Stayed 1 night in Nov 2023

4/10 Poor

Seerat

Stayed 2 nights in Nov 2023

10/10 Excellent

Tracey

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Little gem .. for location and price
I had the balcony suite facing the harbor it had a good size patio chairs and table nice .. the bathroom had a free standing amazing shower and a deep soaking tub . The toilet was in another room with personal sink. The room was all dark paneled wood .. they could lighten it up a bit but after it was warm and cozy. Your right across from the water and boas a very short walk by small cafe and 7 elevens . The hotel has bHC korean chicken cafe on site in the front lobby just by the front desk it’s yummy. Their is a sweet cute bar as well in front lobby opens at 5pm .. the staff was excellent and they went the extra mile making sure their was transport to the Airport with free shuttle. The staff was great, room was clean, and I would stay again.
Stayed 3 nights in Nov 2023

8/10 Good

Sueann

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good
Stayed 5 nights in Oct 2023

4/10 Poor

Cuili

Liked: Cleanliness
Airport pick only available from Monday to Thursday which it isn't be mentioned when booking. Transportation is not convenient from airport to hotel. Only texi is available and taxi is expensive. one the way go from airport cost me about 19 CAD and back from hotel to airport cost almost double. Because the hotel called an expensive taxi for me. And communication in English's in hotel is not so easy.
Stayed 1 night in Aug 2023

10/10 Excellent

fred

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Aug 2023

8/10 Good

Kendra

Liked: Cleanliness, staff & service, property conditions & facilities
The staff there were very helpful with my medical concerns as well as my transportation questions as I have never flown from Seoul. It was a very pleasant experience 💜
Stayed 2 nights in Jul 2023

8/10 Good

yan

Stayed 2 nights in Jun 2023

10/10 Excellent

chagn sun

Stayed 4 nights in Jun 2023

2/10 Terrible

Malka

Stayed 1 night in May 2023

8/10 Good

gail (Paul)

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in May 2023

10/10 Excellent

Ara

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Mar 2023

8/10 Good

Evelyn

Business traveller
Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities
Stayed 3 nights in Oct 2022

8/10 Good

Erbasu

Disliked: Amenities
Stayed 1 night in Oct 2022

8/10 Good

Naomi

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff were nice. Really appreciate Jason and Eddie, front desk. Their freindliness and help were impressive. That they could speak some English really made my first stay comfortable. Mr. Goji, housekeep manager really super too. He even spoke a little Japanese 😉. Real nice experience! Thankyou Royal Emporium!
Stayed 4 nights in Oct 2022

10/10 Excellent

kyungwoo

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
safe location and excellent breakfast for the price.
Stayed 1 night in Oct 2022

10/10 Excellent

Xiaoyan

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very quiet unique neighborhood with a pretty park on the back and walking distance to the shoreline that’s surrounded by traditional Korean sea-foods eating places. I really enjoy the staying for a few days. I would recommend it to everyone who would like to stay in Incheon.
Stayed 1 night in Oct 2022

6/10 Okay

John

Travelled with family
Liked: Cleanliness
Clean but bed very hard.
Stayed 2 nights in Sep 2022

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Jan 2020
Response from Sales Manager on 13 Jan,2020
Hello, This is Royal Emporium Hotel. Thank you for staying our hotel. We're pleased to hear you had a pleasant stay with us. We appreciate your kind review. We make every effort to provide comfortable accommodations and excellent service. We look forward to your next stay at Royal Emporium. Thank you.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
My child like the Kid’s room’s design of sleeping in a little house.,
Stayed 1 night in Dec 2019
Response from Sales Manager on 20 Dec,2019
Warm greetings from Royal Emporium Hotel and thank you for your recent stay. Thank you so much for sharing your review. Your valuable review will help other customers. Yes, we do have 3 kinds of kids rooms; teddy bear, hello duck and safari room. We are delighted you had a great time in our hotel. We make every effort to provide comfortable accommodations and excellent service, we do hope to welcome you in the near future and continue and maintain the relationship with Royal Emporium hotel!

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I’ve checked in with the same hotel and it is very convenient to all place I want to go.
Stayed 1 night in Nov 2019
Response from Sales Manager on 3 Dec,2019
Warm greetings from Royal Emporium Hotel and thank you for your recent stay. Thank you so much for sharing your review. We are delighted you had a great time in our hotel. We will try constantly to improve our service quality for guests’ satisfaction. We truly thank you for your wonderful feedback and all of us look forward to welcoming you back soon with even better service. We hope to see you next time. Thank you.

6/10 Okay

Hyun

Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Stayed 2 nights in Nov 2019
Response from Sales Manager on 25 Nov,2019
Thank you for choosing Royal Emporium hotel for your recent stay. We are delighted you had a great time in our hotel. We appreciate your kind review. We make every effort to provide comfortable accommodations and excellent service. We look forward to your next stay at Royal Emporium. Thank you.

8/10 Good

MILAN

Travelled with group
Liked: Property conditions & facilities
Stayed 1 night in Nov 2019
Response from Sales Manager on 21 Nov,2019
Hello, This is Royal Emporium Hotel. Thank you for staying our hotel. We're pleased to hear you had a pleasant stay with us. We appreciate your kind review. We make every effort to provide comfortable accommodations and excellent service. We look forward to your next stay at Royal Emporium. Thank you.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Walking distance to train station and other transportation.
Stayed 7 nights in Oct 2019
Response from Sales & Marketing Manager on 27 Oct,2019
Warm greetings from Royal Emporium Hotel and thank you for your recent stay. We hope you had a pleasant stay with us. We promise to become a hotel with more improvement in the future. Again, thank you so much for visiting Royal Emporium Hotel and sharing your review. We look forward to your next stay at Royal Emporium. Thank you. Have a wonderful day!

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
New hotel. Fitness center, free shuttle to airport, convenience store and restaurant in building were all nice features. One strange event - the light controls in my room had an issue that caused them to keep coming back on automatically after awhile. I would be trying to sleep in a dark room and suddenly all the lights would turn on. I shut them off and then a short while later it recurred. After three tries the lights remained off.
Stayed 1 night in Oct 2019
Response from Sales & Marketing Manager on 23 Oct,2019
Warm greetings from Royal Emporium Hotel and thank you for your recent stay. We're pleased to hear you had a pleasant stay with us. We apologize for the inconvenience of the lights. We will try constantly to improve our service quality for guests’ satisfaction. We will continue to strive to be your preferred hotel. Again, please accept our sincere apologize for the inconvenience caused to you. Thank you for leaving this wonderful feedback! Have a great day! Thank you.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Oct 2019
Response from Sales & Marketing Manager on 23 Oct,2019
Thank you for leaving this wonderful feedback. We're delighted to hear you had such a lovely stay with us! We make every effort to provide comfortable accommodations and excellent service, we do hope to welcome you in the near future and continue and maintain the relationship with Royal Emporium hotel! Thank you.

8/10 Good

Verified traveller

Stayed 1 night in Oct 2019
Response from Sales & Marketing Manager on 16 Oct,2019
Warm greetings from Royal Emporium Hotel. Thank you so much for visiting Royal Emporium Hotel and sharing your review. We're pleased to hear you had a pleasant stay with us. We appreciate your kind review. We make every effort to provide comfortable accommodations and excellent service. We look forward to your next stay at Royal Emporium. Thank you.

8/10 Good

Robby

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2019
Response from Sales & Marketing Manager on 2 Oct,2019
Hello, This is Royal Emporium Hotel. Thank you for staying our hotel. We're pleased to hear you had a pleasant stay with us. We appreciate your kind review. We make every effort to provide comfortable accommodations and excellent service. We look forward to your next stay at Royal Emporium. Thank you.

10/10 Excellent

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It is not near airport so shuttle schedule should be sent to the customers before arriving to airport.
Stayed 1 night in Sep 2019
Response from Sales & Marketing Manager on 2 Oct,2019
Hello, This is Royal Emporium Hotel. Thank you for staying our hotel. Thank you for leaving this wonderful feedback. We're delighted to hear you had such a lovely stay with us! Yes, we do offer free shuttle bus from Terminal 1, Incheon ITN'L Airport and it takes about 20 minutes. We make every effort to provide comfortable accommodations and excellent service. We look forward to your next stay at Royal Emporium. Thank you.

10/10 Excellent

Bryston, Orlando

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I loved the bathroom and the toilet design. The Ac was also very easy to manage
Stayed 6 nights in Sep 2019
Response from Sales & Marketing Manager on 19 Sept,2019
Warm greetings from Royal Emporium Hotel and thank you for your recent stay. We're delighted to hear you had such a lovely stay with us! We make every effort to provide comfortable accommodations and nice service. We have noted your comment we will reinforce to achieve higher levels of guest satisfaction. We do hope to welcome you in the near future and continue the relationship with Royal Emporium hotel! Thank you.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Sep 2019
Response from Sales & Marketing Manager on 14 Sept,2019
Thank you for leaving this wonderful feedback. We're delighted to hear you had such a lovely stay with us! We make every effort to provide comfortable accommodations and excellent service, we do hope to welcome you in the near future and continue and maintain the relationship with Royal Emporium hotel! Thank you. Have a nice day!

10/10 Excellent

Charlie, El Paso, TX

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice hotel, nice staff. 1234567890123456789012345
Stayed 1 night in Aug 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Aug 2019
Response from Sales & Marketing Manager on 22 Aug,2019
Thank you for choosing Royal Emporium hotel for your recent stay. We are delighted you had a great time in our hotel. We promise to become a hotel with more improvement in the future. We do hope to welcome you in the near future and continue the relationship with Royal Emporium hotel! Thank you.

10/10 Excellent

Roxy, Usa

Travelled with family
Liked: Cleanliness
It was a good stay ,.. their 24 hrs convenient store is not actually 24 hrs as we went down around 4 am to buy water and their close
Stayed 1 night in Aug 2019
Response from Sales & Marketing Manager on 22 Aug,2019
Warm greetings from Royal Emporium Hotel and thank you for your recent stay. Yes, there is a convenience store at the 1st floor. But their business hours is not 24 hours unfortunately. They open from 08:00 A.M to 02:00 A.M. We are sorry for that. We appreciate your kind review. We make every effort to provide comfortable accommodations and excellent service. We look forward to your next stay at Royal Emporium. Thank you.

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Aug 2019
Response from Sales & Marketing Manager on 14 Aug,2019
Thank you for choosing Royal Emporium hotel for your recent stay. We are delighted you had a great time in our hotel. We promise to become a hotel with more improvement in the future. We appreciate your kind review and we hope to see you next time. Thank you.

6/10 Okay

Verified traveller

Stayed 1 night in Aug 2019
Response from Sales & Marketing Manager on 14 Aug,2019
Warm greetings from Royal Emporium Hotel and thank you for your recent stay. We hope you had a pleasant stay with us. We make every effort to provide comfortable accommodations and excellent service. We look forward to your next stay at Royal Emporium. Thank you.

8/10 Good

Verified traveller

Liked: Staff & service, amenities, property conditions & facilities
Stayed 1 night in Jul 2019
Response from Sales & Marketing Manager on 4 Aug,2019
Hello, This is Royal Emporium Hotel. Thank you for staying our hotel. We're pleased to hear you had a pleasant stay with us. We appreciate your kind review. We make every effort to provide comfortable accommodations and excellent service. We look forward to your next stay at Royal Emporium. Thank you.

10/10 Excellent

Verified traveller

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything ok as advertised good view of the beach the only downside is nothing around
Stayed 1 night in Jul 2019
Response from Sales & Marketing Manager on 25 Jul,2019
Hello, This is Royal Emporium Hotel. Thank you for staying our hotel. We hope you had a pleasant stay with us. Yes, we have quiet and beautiful ocean view. There's some restaurants and cafe near by. We promise to become a hotel with more improvement in the future. We appreciate your kind review and we hope to see you next time. Thank you.

8/10 Good

Tae Ho

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Comfort, affordable price
Stayed 2 nights in Jul 2019
Response from Sales & Marketing Manager on 11 Jul,2019
Hello, This is Royal Emporium Hotel. Thank you for staying our hotel. We're pleased to hear you had a pleasant stay with us. We appreciate your kind review. We make every effort to provide comfortable accommodations and excellent service. We look forward to your next stay at Royal Emporium. Thank you.

6/10 Okay

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service
The room was so hot. The AC was so poor, I was sweating so much that it was difficult to apply my makeup. We only stayed 1 night so I didn't really say to the front desk. I didn't know if the AC was broken or just that's how it's suppose to be. When we opened the door, the hallway was cooler than our room. This should be addressed. Otherwise, the staff was great, room was great, bed was nice. Bus to the airport leave every 2 hours on weekend so keep that in mind.
Stayed 1 night in May 2019
Response from Sales & Marketing Manager on 31 May,2019
Hello, This is Royal Emporium Hotel. Thank you for staying our hotel and leaving a feedback. We apologize for the inconvenience of the air conditioner. We should have informed about the AC when you check-in. We missed it. We apologize about that. We make every effort to provide comfortable accommodations and excellent service. We promise to become a hotel with more improvement in the future. We do hope to welcome you in the near future and continue the relationship with Royal Emporium hotel! Thank you.

8/10 Good

Rok

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in May 2019
Response from Sales & Marketing Manager on 31 May,2019
안녕하십니까 고객님, 로얄엠포리움 호텔입니다. 먼저 호텔 방문 후 소중한 후기를 남겨주셔서 정말 감사드립니다. 투숙하시는 동안 큰 불편함 없이 만족스런 투숙이 되신 것 같아 로얄 엠포리움 직원들 또한 기쁩니다. 앞으로도 고객님들께 항상 최고의 서비스를 제공하도록 노력하는 로얄 엠포리움이 되겠습니다. 추후 재방문시에는 더욱 발전된 서비스를 제공하겠습니다. 감사합니다.

4/10 Poor

Verified traveller

Business traveller
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
It was really far from the ICN compared its description. Also, it stated, "Free shuttle" to and from the ICN but every two hours.
Stayed 1 night in May 2019
Response from Sales & Marketing Manager on 24 May,2019
Thank you so much for visiting Royal Emporium Hotel and sharing your review. Your valuable review will help other customers. Yes, we do offer free shuttle bus from Terminal 1, Incheon ITN'L Airport every hour except lunch and dinner time. We apologize for the inconvenience caused by shuttle schedule. We will try constantly to improve our service quality for guests’ satisfaction. We appreciate your valuable comment once again, and we look forward to welcoming you back to Royal Emporium Hotel in the nearest future. Thank you.

2/10 Terrible

Verified traveller

Stayed 1 night in May 2019
Response from Sales & Marketing Manager on 23 May,2019
Thank you so much for visiting Royal Emporium Hotel and sharing your review. We apologize for the inconvenience. We will try constantly to improve our service quality for guests’ satisfaction. We will continue to strive to be your preferred hotel. Once again, we truly thank you for your wonderful feedback and all of us look forward to welcoming you back soon with even better service. We hope to see you next time. Thank you.

8/10 Good

Verified traveller

Stayed 1 night in May 2019
Response from Sales & Marketing Manager on 7 May,2019
Thank you so much for visiting Royal Emporium Hotel and sharing your review. We're pleased to hear you had a pleasant stay with us. We will try constantly to improve our service quality for guests’ satisfaction. We will continue to strive to be your preferred hotel. Once again, we truly thank you for your wonderful feedback and all of us look forward to welcoming you back soon with even better service. We hope to see you next time. Thank you.

8/10 Good

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice view. port to go over to other island to eat and theme park to play.
Stayed 3 nights in Apr 2019
Response from Sales & Marketing Manager on 3 May,2019
Hello, This is Royal Emporium Hotel. Thank you for staying our hotel and leaving this wonderful feedback. We're delighted to hear you had such a lovely stay with us! Yes, we have rooms with beautiful ocean view. Please be assured that we have noted your comment we will reinforce to achieve higher levels of guest satisfaction. We do hope to welcome you in the near future and continue the relationship with Royal Emporium hotel! Thank you.

6/10 Okay

Sunggeun S

Liked: Cleanliness
Stayed 2 nights in Apr 2019
Response from Sales & Marketing Manager on 13 Jun,2019
녕하십니까 고객님, 로얄엠포리움 호텔입니다. 먼저 호텔 방문 후 소중한 후기를 남겨주셔서 대단히 감사드립니다. 저희 로얄 엠포리움 호텔은 영종 씨사이드파크, 레일바이크 등 인기 관광지와 근접하여 있으므로 추후 재방문하실 기회가 있다면 이러한 관광지 또한 이용해보시길 추천드립니다. 앞으로도 고객님들께 최상의 서비스를 제공하여 편안한 투숙이 될 수 있도록 노력하는 로얄엠포리움 호텔이 되도록 하겠습니다. 감사합니다!

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Room was very comfortable. Staff, people were friendly and knowledgeable. Breakfast was great.
Stayed 2 nights in Apr 2019
Response from Sales & Marketing Manager on 3 May,2019
Warm greetings from Royal Emporium Hotel. Thank you for leaving this wonderful feedback! We make every effort to provide comfortable accommodations and nice service. Please be assured that we have noted your comment we will reinforce to achieve higher levels of guest satisfaction. We do hope to welcome you in the near future and continue the relationship with Royal Emporium hotel! Thank you.