Absolutely no regrets. This place was very welcoming. Alessandra, one of the customer service mangers, and Nong, a front desk receptionist, were absolutely wonderful people. We are a German / American family; Alessandra came up with the idea to put an Independence Day gift basket in our room on July 4th. Not a big deal on its own, but this is just an example of how thoughtful the staff is. They also stood up for me when I felt slighted by an external company. They called the management of the outside company and made sure our family was properly represented. They really went the extra mile. I already miss the hotel staff and Thailand in general. Oh, the kids... they were in kid heaven. The staff has scheduled activities and the pool is warm and super kid friendly. They have movie night every night, a kids only special menu in the awesome restaurant, special kids drinks they call mocktails, and, most of all, the staff let the families play - never emplacing a bunch of rules in the attempt to control, rather leaving parenting to parents. This place made for a truly memorable family vacation.