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Reviews of Temu Primula

3 out of 5
Temu Primula
Jalan Primula, Persiaran Air Tawar, Besut, Kampong Raja, Terengganu

Reviews

5.6
Rating 10 - Excellent. 1 out of 13 reviews" "
Rating 8 - Good. 3 out of 13 reviews" "
Rating 6 - Okay. 3 out of 13 reviews" "
Rating 4 - Poor. 4 out of 13 reviews" "
Rating 2 - Terrible. 2 out of 13 reviews" "

5.8/10

Cleanliness

7.0/10

Staff & service

5.4/10

Property conditions & facilities

Reviews

4/10 Poor

Verified traveller

Disliked: Cleanliness, property conditions & facilities, room comfort
One night stay en route to islands
Stayed in hotel after arriving too late to travel onwards to the islands. Check in was fine, but room itself was in a poor condition, with facilities very run down. The sheets and towels were dirty. Breakfast was delivered to our room in the morning, which was a nice touch, but unfortunately was not particularly appetising. We were interested in seeing whether there was somewhere in the area where we could get a drink, but were told that nowhere would be open (it was only ~8pm, so found this strange). We were given a lift to the jetty in the morning at well over expected cost for trip. Wifi is only available in lobby
Stayed 1 night in Sep 2018

4/10 Poor

Verified traveller

Disliked: Property conditions & facilities, room comfort
Poor Facility
Less 5 people were overnight at the hotel. Does not have good facility and entertainment. No swimming pool, no lift, poor site view etc
Stayed 2 nights in Jul 2018
Response from mnmp on 28 Aug,2018
we are sorry about the poor facilities.. we still in process upgrading all facilities including swimming pool. thank you for choosing our MNM Primula Hotel.

10/10 Excellent

Qusanssori Noor

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Clean and Tidy
The environment is great. Quite and peace. Lot of restaurants nearby provide local and western food.
Stayed 1 night in Apr 2018
Response from mnmp on 1 May,2018
Thanks for staying with us. We appreciate your feedback. W e are so glad to have you here sir

2/10 Terrible

IAN, Kuala Lumpur, Malaysia

Disliked: Cleanliness, property conditions & facilities, room comfort
Hotel from Hell
Worst Hotel I've ever stayed. The toilet is extremely dirty and smells. The shower has no water pressure at all. You can't shower at all. Everything in the room is run down and the bed comfort is terrible. I wouldn't stay in this hotel for free!
Stayed 1 night in Apr 2018
Response from MNM PRIMULA on 26 Apr,2018
We’re sorry you were unhappy - we’ll work hard to fix the issue you experienced. Thanks for letting us know.

6/10 Okay

Nadia, Singapore

Liked: Staff & service
One of the better hotels near Kuala Besut Jetty
Staff were friendly and helpful. Near the beach. One of the better hotel to stay near Kuala Besut before going to Perhentian Island the next day.
Stayed 1 night in Mar 2018
Response from mnmp on 13 Apr,2018
Thanks for staying with us. We appreciate your feedback!

8/10 Good

Roslan, KL

Liked: Staff & service, room comfort
Disliked: Property conditions & facilities
Just nice
You get what you pay. Dont expect you will have a classy hotel with first class facilities. It good hotel for rest before you continue your journey.
Stayed 1 night in Mar 2018
Response from MNM PRIMULA on 21 Mar,2018
Thanks for staying with us. We appreciate your feedback!

6/10 Okay

JODY MARTIN

Liked: Cleanliness, property conditions & facilities, room comfort
Considerate staff; some are money hungry
This was our first stop of our honeymoon and the room was decorated appropriately for the occasion which we really appreciated!!!! Staff was warm and welcoming however on the last day, it turned a bit sour. One of the employees took us to a a little shop to exchange money. As it was very hot that day, we asked if he would like something to drink. He wanted a Coke and then asked us to buy him credit for his phone which we did. However, when he dropped us off at the jetty to go to Perhentian Islands, after paying for the ride (which was more than a regular taxi), he requested a tip!! I am not against the idea of tipping however after buying him a bottle of Coke and credit for his phone, he had the audacity to ask for more! Overall, a good to place to stay at before going to Perhentian Island.
Stayed 1 night in Jul 2017
Thanks for staying with us. We work hard to make our guests happy and appreciate your feedback!

6/10 Okay

Verified traveller

Liked: Staff & service, room comfort
OK but don't expect much
1) Rooms were spacious but property location is a bit isolated. 2) The signage to the hotel is not lighted at night and can easily miss it. 3) Breakfast is delivered to the room so if you're not a morning person, let the front desk know ahead of time. 4) Also for housekeeping to refresh room, keys need to be left at front desk if you head out. 5) There's no pool at this hotel but purpose was to head to the islands so no issues. 6) 5 minutes drive to the jetty to Perhentian Island. 7) Staff were extremely polite and helpful. Don't expect 5 star facilities or service from this property but overall it's OK and I'd rather stay here than a motel above a shoplot any day.
Stayed 2 nights in Aug 2017
Thanks for staying with us. We work hard to make our guests happy and appreciate your feedback!

8/10 Good

Verified traveller

Liked: Cleanliness, property conditions & facilities, room comfort
Clean room.
Noisy surroundings at night. Limited choice of food for breakfast. Otherwise .. room was comfy.
Stayed 3 nights in Jun 2017

8/10 Good

Azman

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Keselesaan tempat penginapan
Amat memuaskan cuma saya tidak dapat duduk lebih lama ini kerana saya check in 1130 mlm dan keluar 0800 pagi. Bagi saya sangat memuaskan dn selesa utk saya yg datang dari jauh.
Stayed 1 night in Aug 2018
Response from mnmp on 28 Aug,2018
Terima kasih memilih MNM Primula Hotel sebagai salah satu tempat penginapan Tuan, pihak kami memohon maaf jika ada yang terkurang. Terima kasih :-)

4/10 Poor

Mohd sofian

Disliked: Room comfort
Response from MNM PRIMULA on 21 Mar,2018
Thanks for staying with us. We appreciate your feedback!

4/10 Poor

Verified traveller

Disliked: Cleanliness, property conditions & facilities, room comfort
Es difícil llegar, no da alegro de limpio,despiertan a las siete de la mañana para darte un desayuno, el taxi al muelle está muy por encima del precio de Malasia
Stayed 1 night in Jul 2017
Response from mnmp on 10 Sept,2017
Thanks for staying with us. We work hard to make our guests happy and appreciate your feedback!

2/10 Terrible

alba

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
El peor hotel en el que he estado
Simplemente desastroso. Hotel prácticamente abandonado, lejos de todo. No vimos a nadie más alojado pero sí muchos "trabajadores" sin hacer nada, que parecían amigos pasando el rato o haciendo allí otro tipo de negocios. Cuando nos dieron la habitación estaba sucia, había bichos... pedimos que nos la cambiaran y nos dijeron que nos harían pagar más, pero viendo nuestro enfado aceptaron. La nueva habitación estaba igual. A la mañana siguiente nos despertaron a las 8 aporreando la puerta para traernos un desayuno que no habíamos pedido. Imaginamos que fue porque no tenían un comedor habilitado. En mi opinión, este hotel no debería aparecer ni en esta ni en ninguna web que se precie.
Stayed 1 night in Aug 2017
Thanks for staying with us. We work hard to make our guests happy and appreciate your feedback!