All reviews shown are from real guest experiences. Only travellers who have booked a stay with us can submit a review. We verify reviews according to our guidelines and publish all reviews, positive or negative.More informationOpens in a new window
Response from The GrandWest Arashiyama Ryo on 31 Oct,2023
Thank you for staying with us and writing review. And thank you for your nice compliments to our staff!! If you have another chance, please come visit us in Kyoto. Kyoto Arashiyama becomes especially beautiful during the cherry blossom and autumn leaves seasons. We hope you had a pleasant stay with us and will come back to visit during your next trip to Kyoto! Warm regards.
Quiet and spacious room, the only thing that bother me was there was no elevator in the hotel. So we had to walk 3 floors to our room, as far as baggages, no worry, the friendly staff will help. Will choose to return.
mingdar
Stayed 2 nights in Jun 2023
Response from The GrandWest Arashiyama Ryo on 4 Jul,2023
Thank you for staying with us and writing review. We are very happy that you were satisfied with our hotel. All of our hotel rooms are over 52 square meters in size, so you can spend your time comfortably and comfortably.There is no elevator, but our staff will carry your luggages for you next time you come (-:We hope you had a pleasant stay with us and will come back to visit during your next trip to Kyoto!Warm regards.
This was our favorite hotel in 10 days around Japan. The room is spacious, super clean, modern and very comfortable. We loved being able to walk to the wonderful Arashiyama sites when the day tourists left. We had a beautiful view of the mountains and the staff is so friendly and helpful. We enjoyed free access to cold water bottles and coffee/tea and a delicious multi choice western style breakfast. The rooftop deck was enjoyable too. The beds are super comfortable.
This is a great option to be close to nature and away from busy Kyoto downtown.
Melissa
Response from The GrandWest Arashiyama Ryo on 1 Jul,2023
Thank you for staying with us and writing review. We are very happy that you were satisfied with our hotel. Thank you very much for your kind words of praise(-:All of our hotel rooms are over 52 square meters in size, so you can spend your time comfortably and comfortably. Arashiyama is crowded with many tourists during the day, but there are fewer people in the early morning and after 5:00 pm, so you can enjoy sightseeing comfortably. We are glad that you enjoyed Arashiyama with few people.Also, if you have a chance to come to Kyoto Arashiyama, please come and visit us in spring or autumn. The mountains of Arashiyama, which can be seen from Togetsukyo Bridge, are colored with cherry blossoms and autumn leaves, and you can see a very fantastic scenery(-:We hope you had a pleasant stay with us and will come back to visit during your next trip to Kyoto!Warm regards.
I really like the boutique, upmarket, relaxing and comfortable environment of the entire property. I feel so relaxed every day when I am here, away from all the crowds.
Aaron Raphael
Stayed 2 nights in Jun 2023
Response from The GrandWest Arashiyama Ryo on 21 Jun,2023
Thank you for staying with us and writting a review.We are glad that you are satisfied with our hotel.Our hotel is about 8-10 minutes walk from the center of Arashiyama, so it's relatively quiet. It seems that you were able to relieve the fatigue of your trip to Kyoto at our hotel.We hope you had a pleasant stay with us and will come back to visit during your next trip to Kyoto! Warm regards,
10/10 Excellent
Jonathan
18 Jun,2023
Jonathan
Stayed 1 night in Jun 2023
Response from The GrandWest Arashiyama on 1 Jul,2023
Thank you for staying with us and writing review. And thank you for enjoying our hotel. We look forward to seeing you at our hotel when the opportunity arises.
Response from The GrandWest Arashiyama on 1 Jul,2023
Thank you for staying with us and writing review. And thank you for enjoying our hotel. We look forward to seeing you at our hotel when the opportunity arises.
Really enjoyed our family room, small hotel but nothing short of a major hotel. Bathroom was better than big hotels, only lacked elevators that was not a issue for us.
Sid
Stayed 2 nights in Apr 2023
Response from The GrandWest Arashiyama Ryo on 3 May,2023
Thank you for staying with us and writting a review.We are glad that you are satisfied with our hotel.The bathroom has been carefully designed by the hotel owner.Your room was on the 3rd floor, and it may have been inconvenient to walk up the stairs, but I am really happy that you were satisfied with our hotel.if you ever come to Kyoto, I highly recommend visiting during the cherry blossom and autumn leaves seasons.We hope you had a pleasant stay with us and will come back to visit during your next trip to Kyoto! Warm regards,
This was a great location with outstanding staff. The room was huge and very comfortable. Lots of restaurants, shops and attractions all within walking distance. The breakfast was plentiful and very delicious.
Wendy
Stayed 4 nights in Apr 2023
Response from The GrandWest Arashiyama Ryo on 3 May,2023
Thank you for staying with us and writting a review.We are very happy that you seemed satisfied with our hotel.As you say, the most famous bridge in Arashiyama, Togetsukyo, is about 9 minutes walk from our hotel, and the bamboo grove is about 15 minutes walk.Our hotel breakfast is a specially made morning plate from the attached cafe "kyocafe chacha". The cafe's special waffle is also included in the menu.If you ever come to Kyoto again, we highly recommend visiting during the cherry blossom and autumn leaves seasons. The view from Togetsukyo Bridge is spectacular.We hope you had a pleasant stay with us and will come back to visit during your next trip to Kyoto! Warm regards,
Response from The GrandWest Arashiyama 中野 on 27 Apr,2023
Thank you for staying with us and writting a review. We are glad that you are satisfied with the location of our hotel. It takes about 8 minutes to walk to the famous Togetsukyo Bridge in Arashiyama, and about 15 minutes to the bamboo grove.The cherry blossoms were about to fall when you were staying. We also recommend visiting Kyoto when the cherry blossoms and autumn leaves are in full bloom.We hope you had a pleasant stay with us and will come back to visit during your next trip to Kyoto! Warm regards,
Walking distance to tourist areas, and amazingly spacious compared to similar properties for family of 4. Beds were comfortable.
Mark
Stayed 3 nights in Apr 2023
Response from The GrandWest Arashiyama Ryo on 20 Apr,2023
Thank you for staying with us and writting a review.We are glad that you are satisfied with our hotel.All our rooms are over 52 square meters in size so that 4-5 guests can stay comfortably. The time when you stayed was just when the cherry blossoms were beautiful. We think the cherry blossoms looked beautiful from Togetsukyo bridge, which is about 9 minutes on the foot from our hotel.Arashiyama's autumn leaves are also beautiful, so if you have another chance, please come and visit us in autumn.We hope you had a pleasant stay with us and will come back to visit during your next trip to Kyoto! Warm regards,
10/10 Excellent
Carlos
Travelled with family, Travelled with family and small children
I strongly recommend this hotel. The staff is incredible, they will do their best to help and make sure your stay is as relaxed as possible. And the room design though, a mix of modern with traditional Japanese architecture,
Carlos
Stayed 2 nights in Apr 2023
Response from The GrandWest Arashiyama Ryo on 7 Apr,2023
Thank you for staying with us and writting a review.We are glad that you are satisfied with the room design and service of the hotel staff.The cherry blossoms were blooming beautifully when you stayed. I hope you enjoyed the cherry blossoms too.Autumn leaves in Arashiyama are also very beautiful. Also, if you have a chance to come to Kyoto, please come and see the autumn leaves in autumn.We hope you had a pleasant stay with us and will come back to visit during your next trip to Kyoto! Warm regards,
This hotel made us feel at home, with kind staffs that made us comfortable. The rooms were spotless and very clean, sanity was not a problem. The rooms were very comfortable and has great service. The hotel breakfast and lunch were diverse and delicious, this hotel is really worth the stay.
Sindy
Stayed 3 nights in Mar 2023
Response from The GrandWest Arashiyama Ryo on 29 Mar,2023
Thank you for staying with us and writting a review.We are glad that you are satisfied with the service of the hotel staff, the room and the breakfast. When Mr./Ms. Sindy stayed at our hotel, the cherry blossoms weren't in full bloom yet, but now they are blooming beautifully. If you have a chance to come to Kyoto Arashiyama next time, please enjoy the cherry blossoms and autumn leaves.We hope you had a pleasant stay with us and will come back to visit during your next trip to Kyoto! Warm regards,
8/10 Good
William
Travelled with family
26 Jan,2023
Liked: Cleanliness, staff & service, amenities
Property is well maintained, toilet is clean . Only shortfall is that there no lift and I have 3 big luggage.
Breakfast is standard , would have gone out to search if not for the freezing weather .
Free Parking right in front of property is a plus
William
Stayed 2 nights in Jan 2023
Response from The GrandWest Arashiyama Ryo on 2 Feb,2023
Thank you for staying with us and writing a review.I don't think the snow had melted on the day I left. Were you able to return home without any problems?We are happy that you complimented the property and the restrooms.We are sorry for the inconvenience caused to you because there is no elevator. If you come next time, the staff will carry your luggage for you.We hope you had a pleasant stay with us and will come back to visit during your next trip to Kyoto! Warm regards,
It was a fantastic place to stay in! Only feedback we have is that because there were 3 of us, it would have been good for the staff to provide 3 sets of utensils, plates, cups, etc. as opposed to just 2. Other than this detail, the place was spotless, quiet, and spacious, and the service was friendly and discreet.
Verified traveller
Stayed 3 nights in Nov 2022
Response from The GrandWest Arashiyama Ryo on 2 Feb,2023
Thank you for staying with us and writting a review.We are very happy that you were satisfied with the hotel and the service.We are sorry about the cooking utensils, plates and cups. We will do our best to improve our service so that this does not happen again in the future.We hope you had a pleasant stay with us and will come back to visit during your next trip to Kyoto! Warm regards,
The facility is wonderful.
We would have liked power outlets near the bedding for alarm ⏰️ charging on our mobile devices.
The property is clean, nicely articulated & designed, great walking location to area destinations & transportation.
The staff are very nice & welcoming.
Kelly
Response from The GrandWest Arashiyama Ryo on 2 Feb,2023
Thank you for staying with us and writing a review.We are very happy that you liked the service of the staff and the room. There is one outlet near the bed, but We are sorry if it's hard to find the place.We would love to welcome you back again on your next trip to Arashiyama! Warm regards.
The hotel room is spacious and clean. The staff are very helpful too.
Victor
Stayed 1 night in Oct 2022
Response from The GrandWest Arashiyama on 30 Oct,2022
The hotel room is spacious and clean. The staff are very helpful too.We’re delighted to hear you loved our hotel. Our staff will be so happy to hear that you liked the service, too. We agree that our rooms are a great choice for families, groups, and couples. Warm regards, Guest Relations Manager The GrandWest Arashiyama
10/10 Excellent
Seungbae
22 Oct,2022
Seungbae
Stayed 1 night in Oct 2022
8/10 Good
Keiko
20 Sept,2022
Keiko
Stayed 1 night in Sep 2022
Response from The GrandWest Arashiyama on 28 Sept,2022
This property is amazing such a beautiful room and atmosphere and the beds are so comfortable. Everyone was so friendly and accommodating. This hotel is in such a great location to explore Arashiyama and escape the hustle and bustle. If you are visiting Japan and are traveling in family groups or even as a couple I highly recommend staying here as it’s also such great value for money. I would definitely not hesitate to recommend or to stay again!
Verified traveller
Stayed 3 nights in Feb 2020
Response from The GrandWest Arashiyama on 27 Feb,2020
We’re delighted to hear you loved our hotel and our peaceful location. Our staff will be so happy to hear that you liked the service, too. We agree that our rooms are a great choice for families, groups, and couples. Thank you also for recommending our hotel, and we can’t wait to have you stay with us again.
Warm regards,
Guest Relations Manager
The GrandWest Arashiyama
Only the property don’t have lift. Food is good n room is big enough for 4 adults. Great location. Near to train station n famous tourist attraction all in walking distance.
Alex
Stayed 2 nights in Jan 2020
Response from Guest Relations Manager The GrandWest Arashiyama on 7 Feb,2020
It's great to hear that you felt like your room had enough space for you and three other adults since we know that space can be hard to find in a lot of hotels in Japan. We're glad that our convenient locations helped you get around and sightsee all the wonderful things that Arashiyama and Kyoto have to offer. If you need a hand with your luggage, please let us know ahead of time or buzz us using the intercom and our staff will be happy to help since our building was designed without an elevator. We hope you had a pleasant stay with us and will come back to visit during your next trip to Kyoto!
Warm regards,
A top choice for a family holiday in Arashiyama. Spacious and modern room. Breakfast is great. Service is professional. Strongly recommended for family holiday
Verified traveller
Stayed 1 night in Dec 2019
Response from Guest Relations Manager The GrandWest Arashiyama on 17 Dec,2019
Thank you for your review. We’re so glad to hear that you were happy with our service and our room, as well as our breakfast.
We would love to welcome you back again on your next trip to Arashiyama!
Warm regards,
Awesome! Beautiful facility , great food, and accommodating staff.
Kei
Stayed 1 night in Nov 2019
Response from Guest Relations Manager The GrandWest Arashiyama on 5 Dec,2019
Dear Kei
Thank you for leaving us a review! We were very happy to host you and hope to see you back again during your next visit to Kyoto!
Warm regards,
Guest Relations Manager
The GrandWest Arashiyama
Great hotel very clean rooms very friendly stuff
And helpful
We loved everything
Irit
Stayed 2 nights in Sep 2019
Response from The GrandWest Arashiyama on 7 Oct,2019
Thank you for choosing to stay with us and for taking the time to write us a review. We're glad that you had a pleasant experience at our hotel and hope to welcome you back during your next visit to Kyoto so you can see more of our great sights!
Warm regards,
Guest Relations Manager
The GrandWest Arashiyama
Arriving at the GrandWest after a long day of sightseeing and travel was really nice. The GrandWest is nestled in the area near the bamboo forest, bridge and monkey forest. A possible negative is that it is a train ride to any of the other popular shrines and temples.
The hotel staff was extremely helpful and accommodating. They offered us a different, more accessible room after it was known that we had a member of our party in a wheelchair. No ramp or elevator in this boutique hotel but just a few stairs to deal with to get to the lobby and room. There is a great place to get a yummy (cheese)burger, delicious fish and chips and a drink right below the the lobby. But that is a separate good experience!
The room was large and nicely accommodated. The beds are low but very comfortable. We could here some street noise but generally quiet in the room.
Definitely a place we would return to in the Kyoto area.
Verified traveller
Stayed 1 night in Nov 2018
Response from The GrandWest Arashiyama on 22 Nov,2018
Dear Sir or Madam,
Thank you for taking the time to leave us feedback from your stay. We're beyond happy to hear that you had a pleasant sleep on our luxury mattresses and enjoyed the amenities in our facilities, including the burger restaurant Cross downstairs. We hope that the lack of an elevator wasn't too inconvenient. We are more than happy to help any guest requiring assistance as we pride ourselves on accommodating our guests in any way possible.
We hope that you also enjoyed the historical and beautiful shrines and temples in Arashiyama even though some of the more famous temples and shrines are located a short train ride away. We hope that you left with fond memories of Arashiyama and would love to see you back soon!
Warm regards,
Guest Relations Manager
The GrandWest Arashiyama
일본의 평균적인 숙소 비용 대비 큰 공간으로 매우 만족스러움.
캐주얼 하면서도 아이 친화적인 공간, 훌륭한 조식 및 카페 공간.
직원들의 친절한 응대와 충분한 주변 설명, 위급 상황시 도움이 매우 감사했음.
엘리베이터가 없고 이용 제한 시간이 있어서 불편했지만 단점을 극복하고도 남는 장점이 있음.
Soonho
Stayed 2 nights in Apr 2023
Response from The GrandWest Arashiyama 료스케 on 27 Apr,2023
먼저 고객님이 The GrandWest Arashiyama를 선택해주시고 이용해주신 점과 귀중한 시간을 내주시며 고객님의 소중한 의견을 남겨주신 점 진심으로 감사드립니다.저희 호텔에 대한 만족감을 전달해주셔서 아주 기쁩니다. 저희 호텔은 4,5명의 손님들에게도 느긋하게 쾌적하게 보내실 수 있도록, 53평미 이상의 크기로 만들어져 있습니다.아라시야마는 계절마다 산들의 경관이 아름답게 변합니다. 또 기회가 있으시면 아름다운 경관을 즐기십시오.Soonho님께 기억에 남을 멋진 경험을 선사해드릴 수 있는 기회가 항상 있기를 학수고대하며, 늘 건강과 행복이 가득하길 기원합니다.
Response from The GrandWest Arashiyama 료스케 on 14 Feb,2023
안녕하십니까?먼저 고객님이 The GrandWest Arashiyama를 선택해주시고 이용해주신 점과 귀중한 시간을 내주시며 고객님의 소중한 의견을 남겨주신 점 진심으로 감사드립니다.저희 호텔에 대한 만족감을 전달해주셔서 아주 기쁩니다. 아라시야마는 계절마다 산들의 경관이 아름답게 변합니다. 또 기회가 있으시면 아름다운 경관을 즐기십시오.Kilsu님께 기억에 남을 멋진 경험을 선사해드릴 수 있는 기회가 항상 있기를 학수고대하며, 늘 건강과 행복이 가득하길 기원합니다.