View from room

Reviews of ibis Styles Leeds Centre Arena

3 out of 5
ibis Styles Leeds Centre Arena
Wade Lane, Leeds, England

Reviews

9.0

Wonderful

Rating 10 - Excellent. 624 out of 1004 reviews" "
Rating 8 - Good. 262 out of 1004 reviews" "
Rating 6 - Okay. 72 out of 1004 reviews" "
Rating 4 - Poor. 26 out of 1004 reviews" "
Rating 2 - Terrible. 20 out of 1004 reviews" "

9.2/10

Cleanliness

9.0/10

Staff & service

8.6/10

Amenities

9.0/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

10/10 Excellent

Richard

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nicely furnished, modern rooms. Comfy beds. Excellent breakfast. Best scrambled egg I’ve ever had in a hotel.
Stayed 2 nights in Apr 2024
Response from Front Office Team on 3 May,2024
Thank you so much for your perfect rating! We're thrilled to hear that you had such a wonderful experience during your stay with us. Providing excellent service and ensuring our guests' satisfaction is our top priority, and we're delighted that we were able to meet your expectations.If there's anything specific that made your stay exceptional, or if there's anything else we can do to make your next visit even better, please don't hesitate to let us know. We can't wait to welcome you back for another fantastic stay!

10/10 Excellent

Eleanor

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Ibis Styles Leeds on 28 Apr,2024
Thank you for your perfect rating! We're thrilled to hear that you had a wonderful experience during your stay with us. If there's anything specific that stood out to you or if there's anything else we can do to ensure your next visit is just as enjoyable, please let us know. We appreciate your feedback and look forward to welcoming you back for another exceptional stay in the future!

8/10 Good

Kerry

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was exactly what i needed in the location. clean and had everything i needed.
Stayed 1 night in Apr 2024
Response from Ibis Styles Leeds on 28 Apr,2024
We're delighted to hear that our hotel was exactly what you needed for your stay! Providing a clean and well-equipped environment is our top priority, and we're glad that we met your expectations. If there's anything else we can do to make your next visit even better, please don't hesitate to let us know. We appreciate your feedback and look forward to welcoming you back in the future!

8/10 Good

Kieron

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nothing wrong with this hotel or the staff at all in fact it was very good and very convenient for all our needs with one exception the price of the room Normally if you purchase a airline ticket or a train ticket well in advance they are generally much cheaper but not this hotel room I purchased this stay via the Expedia web site in September 2023 and paid £269 less a reward discount making my cost £257 for a one night stay.Only to find if I had waited until much nearer the time of stay I could have paid much less as little as £160 on the night of my stay
Stayed 1 night in Apr 2024
Response from Ibis Styles Leeds on 28 Apr,2024
Thank you for sharing your experience with us, and we're glad to hear that you found our hotel and staff to be very good and convenient for your needs. We appreciate your feedback regarding the pricing structure and understand your concern about the difference in rates between booking in advance and booking closer to the stay date.We strive to offer competitive pricing and value for our guests, and we understand that fluctuations in pricing can be frustrating, however this is standard practice for our industry. We appreciate your understanding and hope to have the opportunity to welcome you back in the future.

10/10 Excellent

Zoe

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Easy access for the First Direct Arena which we were visiting, friendly staff who were very helpful and knowledgeable, we felt very safe, lovely room and a great breakfast. Would highly recommend this hotel.
Stayed 1 night in Apr 2024
Response from Ibis Styles Leeds on 21 Apr,2024
Thank you for your wonderful review! We're thrilled to hear that you found our hotel to be conveniently located for your visit to the First Direct Arena and that our staff were friendly, helpful, and knowledgeable. Ensuring our guests feel safe and comfortable is a top priority for us, so we're glad to know you felt secure during your stay. It's fantastic to hear that you enjoyed your room and breakfast as well.We truly appreciate your recommendation and are grateful for your kind words. We hope to have the pleasure of welcoming you back for another great stay in the future!

10/10 Excellent

Charlotte

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel was ideal for a concert at the arena. It is literally around a 3 minute walk. Close to the shops too! Would definitely stay again.
Stayed 1 night in Apr 2024
Response from Jomana on 20 Apr,2024
Thank you so much for the lovely review Charlotte! We're glad to hear that you found the location ideal. We hope you enjoyed your time at the concert also!

10/10 Excellent

william

Liked: Cleanliness, staff & service, property conditions & facilities
Pillows were hard but everything else excellent
Stayed 1 night in Apr 2024
Response from Daniel on 20 Apr,2024
Thank you for the outstanding 5/5 review! We're thrilled that you had such a positive experience during your stay with us.Your satisfaction is our top priority, and we're delighted that you found everything to your liking. If there's anything else we can do to make your next visit even more enjoyable, please don't hesitate to reach out.We look forward to welcoming you back for another wonderful stay in the future!

8/10 Good

Jayne

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Ibis Styles Leeds on 21 Apr,2024
Thank you for your feedback! We're glad to hear that you had a positive experience overall. If there's anything specific that we could improve upon to earn that extra star and make your next stay even better, please feel free to let us know. Your satisfaction is important to us, and we're always looking for ways to enhance our guests' experience. We appreciate your support and hope to have the opportunity to welcome you back for another enjoyable stay in the future!

10/10 Excellent

Billy-Jay

Stayed 2 nights in Apr 2024
Response from Daniel on 20 Apr,2024
Thank you for the wonderful 5/5 review! We're thrilled to hear that you had such a positive experience during your stay with us. If there's anything in particular that stood out to you or if there's anything we can do to ensure that your next visit is just as enjoyable, please don't hesitate to let us know. We look forward to welcoming you back for another great stay in the future!

10/10 Excellent

Karen

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Was within walking distance of show we had booked Staff very friendly and helpful Lovely and clean
Stayed 1 night in Apr 2024
Response from Ibis Styles Leeds on 9 Apr,2024
We're delighted to hear that you found our hotel within walking distance of the show you booked and that our staff were friendly and helpful during your stay. Maintaining cleanliness is a top priority for us, so we're thrilled that you found everything to be lovely and clean. Thank you for choosing to stay with us, and we hope to welcome you back again soon!

10/10 Excellent

Paul

Liked: Cleanliness, staff & service, property conditions & facilities
Great hotel, location and staff.
Stayed 1 night in Apr 2024
Response from Daniel on 6 Apr,2024
Thank you for taking the time to share your experience with us! We're delighted to hear that you enjoyed your stay and found our hotel's location and staff to your satisfaction. Your feedback is greatly appreciated, and we hope to have the pleasure of welcoming you back again soon for another fantastic stay. If there's anything else we can assist you with, please don't hesitate to let us know. Safe travels!

10/10 Excellent

Ian

Stayed 2 nights in Apr 2024
Response from Ibis Styles Leeds on 28 Apr,2024
Thank you for your perfect rating! We're thrilled to hear that you had a wonderful experience during your stay with us. If there's anything specific that stood out to you or if there's anything else we can do to ensure your next visit is just as enjoyable, please let us know. We appreciate your feedback and look forward to welcoming you back for another exceptional stay in the future!

8/10 Good

Nigel

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location in centre of Leeds and right next door to large multi story which is £10 for 24 hours after hotel stamp the ticket. It’s at the budget end of hotels with not massive facilities but it’s very clean and quiet. Will happily stay there again.
Stayed 2 nights in Apr 2024
Response from Daniel on 4 Apr,2024
Dear Nigel,Thank you for taking the time to share your feedback following your recent stay at our hotel. We are thrilled to hear that you enjoyed your experience and appreciate your positive comments.We are delighted that you found our location in the center of Leeds convenient and appreciated the proximity to the large multi-story car park. Our team strives to provide convenient and cost-effective solutions for our guests, and we are glad to hear that this service met your needs.Your kind words regarding our cleanliness and quiet atmosphere mean a great deal to us. Maintaining a comfortable and serene environment for our guests is a top priority, and we are pleased that this aspect of your stay met your expectations.While we may be at the budget end of hotels, we are committed to providing excellent service and ensuring that our guests have a pleasant and comfortable stay. Your satisfaction is our reward, and we are delighted to know that you will happily stay with us again in the future.Thank you for choosing to stay with us, and we look forward to welcoming you back for another enjoyable stay.Warm regards,Daniel

10/10 Excellent

Stephen

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Ibis Styles Leeds on 30 Mar,2024
Thank you for the perfect score! We're thrilled to have exceeded your expectations, and we look forward to providing you with another exceptional experience in the future.

10/10 Excellent

Matthew

Stayed 1 night in Mar 2024
Response from Ibis Styles Leeds on 17 Apr,2024
Thank you for the top rating! We're glad you had a great experience with us. If there's anything we can do to make your next stay even better, please let us know. We look forward to welcoming you back for another excellent stay!

10/10 Excellent

Elouise

Stayed 1 night in Mar 2024
Response from Ibis Styles Leeds on 17 Apr,2024
Thank you for the top rating! We're glad you had a great experience with us. If there's anything we can do to make your next stay even better, please let us know. We look forward to welcoming you back for another excellent stay!

10/10 Excellent

Peter

Liked: Cleanliness, staff & service, property conditions & facilities
From the moment we checked in the staff , the room and the following morning breakfast was first class
Stayed 1 night in Mar 2024
Response from Daniel on 24 Mar,2024
Thank you very much for your outstanding 5/5 review! We're thrilled to hear that you had such a wonderful experience during your stay with us.Your high rating means a lot to us, and we're delighted that everything met your expectations. It's fantastic to hear that our convenient location near the First Direct Arena and the nearby restaurants and pubs added to your enjoyment.We aim to provide all our guests with top-notch service and a comfortable stay, and we're delighted that we could achieve that for you.Thank you for choosing to stay with us, and we hope to have the pleasure of welcoming you back for another fantastic stay in the future!

10/10 Excellent

Nina

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location and fantastic value for money. We stayed mid week when there were no events at the arena though, so it was definitely a good price. Super comfortable bed and everything you need in a room, super clean and great shower. Reception area was a bit basic and they didn't tell us basic info like parking or the fact that you had to use your card on the lift - but not a big issue.
Stayed 1 night in Mar 2024
Response from Ibis Styles Leeds on 18 Mar,2024
Thank you for your valuable feedback! We're pleased to hear that you found our location great and felt you received fantastic value for money during your mid-week stay. We apologise for any oversight regarding parking information and lift usage; we'll certainly address this to ensure better communication in the future. Nonetheless, we're glad you enjoyed the super comfortable bed, clean room, and great shower. Your comments help us improve, and we hope to have the opportunity to welcome you back for an even better experience next time!

8/10 Good

Martin

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff very polite and helpful and changed our room without us even asking when they saw my wife was in a wheelchair.
Stayed 1 night in Mar 2024
Response from Ibis Styles Leeds on 16 Mar,2024
Thank you for sharing your experience with us. We're delighted to hear that our staff went above and beyond to accommodate you and your wife's needs during your stay. Ensuring the comfort and convenience of our guests is our top priority, and we're glad that our team recognized your situation and took proactive steps to make your stay more comfortable. We appreciate your kind words about the politeness and helpfulness of our staff. We hope to welcome you back for another pleasant stay in the future!

10/10 Excellent

Janice

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This was the first time I had stayed in an Ibis hotel and I was very impressed -the check in was seamless the room was very clean and had lovely shower .The room had everything needed and was better than some 5 star hotels I’ve stayed at.Would definitely stay at an Ibis again
Stayed 1 night in Mar 2024
Response from Ibis Styles Leeds on 16 Mar,2024
Thank you for your wonderful feedback! We're thrilled to hear that your first experience at an Ibis hotel exceeded your expectations. We're delighted that you found the check-in process seamless and that you were impressed with the cleanliness and amenities of your room, especially the lovely shower. It's fantastic to know that your stay with us surpassed some of your experiences at 5-star hotels. We truly appreciate your kind words and are honored that you would choose to stay with us again. We look forward to welcoming you back to Ibis in the future!

10/10 Excellent

Sabino

Great location, 2nd time I have stayed at the hotel, will be back for sure. So clean and for the price it’s perfect!
Stayed 1 night in Mar 2024
Response from Daniel on 9 Mar,2024
Thank you for your wonderful feedback! We're thrilled to hear that you enjoyed your stay with us and that you found our location convenient. It's fantastic to know that you've chosen to stay with us multiple times and that you plan to return in the future.We take great pride in maintaining a clean and comfortable environment for our guests, and we're delighted that you found our accommodations to be perfect for the price.Thank you for your continued support, and we can't wait to welcome you back on your next visit! If there's anything we can do to make your future stays even more enjoyable, please don't hesitate to let us know.Warm regards,

8/10 Good

Annette

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Daniel on 5 Mar,2024
Thank you for your feedback, we appreciate you taking the time to share your thoughts. We strive to provide the best possible experience for all our guests, and your input helps us identify areas where we can improve. If there's anything specific you feel we could have done better to earn that extra star, please don't hesitate to let us know. We value your opinion and hope to have the opportunity to exceed your expectations in the future. Thank you for choosing us for your stay!

10/10 Excellent

Mark

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very helpful staff
Stayed 2 nights in Feb 2024
Response from Daniel on 16 Feb,2024
Thank you very much for your fantastic 5/5 review! We are thrilled to hear that you thoroughly enjoyed your time at our hotel. Ensuring that our guests have a memorable and pleasant experience is our ultimate goal, and we are delighted that we were able to achieve this during your stay.Your feedback is greatly appreciated, and it motivates us to continue providing top-notch service and accommodations to all our guests. We look forward to the opportunity to welcome you back in the future for another exceptional stay.Warm regards,

8/10 Good

Paul

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Liked the interesting decor throughout the hotel. Lovely comfortable double bed. Standard double room pretty small and bathroom absolutely tiny, but both functional and comfortable. Very clean in all areas of hotel. Easy car parking at CitiPark just 3 minute walk away and discounted by reception to £10 for overnight stay. Breakfast was ok, a fair choice of hot and cold items. Not the best I've had but certainly adequate. Would certainly stay here again.
Stayed 1 night in Feb 2024
Response from Daniel on 6 Feb,2024
Thank you for sharing your detailed feedback with us! We're delighted to hear that you enjoyed the interesting decor throughout our hotel and found the double bed to be lovely and comfortable. We appreciate your understanding regarding the size of the standard double room and bathroom, and we're glad they were still functional and comfortable for your stay.It's great to know that you found the hotel to be very clean and that you appreciated the convenient parking arrangements nearby. We'll take note of your comments regarding breakfast and strive to improve to meet and exceed your expectations in the future.We're thrilled to hear that you would certainly stay with us again, and we look forward to welcoming you back for another enjoyable experience. If there's anything specific you'd like us to address for your next stay, please feel free to let us know. Thank you again, and safe travels!

10/10 Excellent

Jane

Stayed 1 night in Feb 2024
Response from Daniel on 6 Feb,2024
Thank you for the perfect 10/10 review! We're thrilled to know that your experience with us was outstanding. If there's anything specific that stood out to you or any way we can further enhance your future stays, please feel free to share. We appreciate your positive feedback and look forward to welcoming you back for another exceptional experience in the future. Safe travels!

10/10 Excellent

Joanne

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great place, great hospitality coffee
Reception was great they allowed us to use room early,very friendly staff, excellent that they did hospitality coffees from machine in reception Down side was not able to sit in the bar after getting a drink, also outside tables were no smoking, didn’t understand that Why would you be outside if you didn’t smoke
Stayed 1 night in Feb 2024
Response from Daniel on 3 Feb,2024
Dear Joanne,Thank you for sharing your recent experience with us. We're delighted to hear that you found our reception staff accommodating and friendly, and we're glad we could facilitate your early room access.We're also pleased that you appreciated our hospitality coffee offerings from the reception machine. It's always our aim to provide convenient amenities for our guests to enjoy.Regarding the outdoor area, we understand that smoke-free environments are important to many of our guests, and our policy reflects our commitment to creating a comfortable and healthy atmosphere for all. While some guests may prefer to enjoy drinks outdoors without the presence of smoke, we understand that this policy may not suit everyone's preferences.We apologize if the no-smoking policy outside was unclear or inconvenient for you. Your feedback is valuable, and we will take it into consideration as we strive to enhance the overall guest experience.Thank you for choosing to stay with us, and we hope to have the pleasure of welcoming you back for another enjoyable stay in the future.Warm regards,

10/10 Excellent

Sheila

Stayed 1 night in Feb 2024
Response from Daniel on 3 Feb,2024
Dear Sheila,Thank you so much for your fantastic review and for rating us 10/10! We are thrilled to hear that you had such a wonderful experience during your stay with us. Your satisfaction is our top priority, and we're delighted that you enjoyed your time at our hotel. If there's anything else we can do to make your next stay even better, please don't hesitate to let us know.We look forward to welcoming you back again soon for another exceptional experience!Warm regards,

2/10 Terrible

bader

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 8 nights in Jan 2024
Response from Daniel on 3 Feb,2024
Dear Bader,Thank you for taking the time to share your feedback with us, although we're disappointed to hear that your experience fell short of expectations.We value all feedback as it helps us improve, and we would like to learn more about your specific concerns to address them effectively. If you're willing, please reach out to us directly so we can discuss your experience in more detail and work towards resolving any issues you encountered.We strive to provide exceptional service to all our guests, and we regret that we did not meet your expectations on this occasion. Your satisfaction is important to us, and we hope to have the opportunity to restore your confidence in our hotel during your next visit.Warm regards,

10/10 Excellent

Renny

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Room was spacious and had a new design. It was very clean , excellent all areas
Stayed 1 night in Jan 2024
Response from Ibis Styles Leeds City Centre Arena on 31 Jan,2024
Thank you for sharing your experience with us! We're delighted to hear that you found the room spacious and enjoyed its new design. It's fantastic that you found the room to be very clean and that you had an excellent experience in all areas of the hotel.Your feedback is greatly appreciated, and we're thrilled to have met your expectations. We look forward to welcoming you back again soon!

10/10 Excellent

Glodi

Stayed 2 nights in Jan 2024
Response from Ibis Styles Leeds City Centre Arena on 31 Jan,2024
Thank you for the perfect rating! We're thrilled to hear that you had such a positive experience during your stay. We're here to ensure your future stays are just as enjoyable. We look forward to welcoming you back again soon!

10/10 Excellent

Ben

Stayed 1 night in Jan 2024
Response from Ibis Styles Leeds City Centre Arena on 31 Jan,2024
Thank you for the perfect rating! We're thrilled to hear that you had such a positive experience during your stay. We're here to ensure your future stays are just as enjoyable. We look forward to welcoming you back again soon!

10/10 Excellent

Hien

Stayed 1 night in Jan 2024
Response from Ibis Styles Leeds City Centre Arena on 31 Jan,2024
Thank you for the perfect rating! We're thrilled to hear that you had such a positive experience during your stay. We're here to ensure your future stays are just as enjoyable. We look forward to welcoming you back again soon!

10/10 Excellent

paul

Stayed 2 nights in Jan 2024
Response from Ibis Styles Leeds City Centre Arena on 31 Jan,2024
Thank you for the perfect rating! We're thrilled to hear that you had such a positive experience during your stay. We're here to ensure your future stays are just as enjoyable. We look forward to welcoming you back again soon!

8/10 Good

Noel

Stayed 1 night in Jan 2024
Response from Ibis Styles Leeds City Centre Arena on 31 Jan,2024
Thank you for the perfect rating! We're thrilled to hear that you had such a positive experience during your stay. We're here to ensure your future stays are just as enjoyable. We look forward to welcoming you back again soon!

10/10 Excellent

I

Stayed 1 night in Jan 2024
Response from Ibis Styles Leeds City Centre Arena on 31 Jan,2024
Thank you for the perfect rating! We're thrilled to hear that you had such a positive experience during your stay. We're here to ensure your future stays are just as enjoyable. We look forward to welcoming you back again soon!

10/10 Excellent

Anne

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Jan 2024
Response from Ibis Styles Leeds City Centre Arena on 31 Jan,2024
Thank you for the perfect rating! We're thrilled to hear that you had such a positive experience during your stay. We're here to ensure your future stays are just as enjoyable. We look forward to welcoming you back again soon!

10/10 Excellent

Jilliann

Stayed 1 night in Jan 2024
Response from Ibis Styles Leeds City Centre Arena on 31 Jan,2024
Thank you for the perfect rating! We're thrilled to hear that you had such a positive experience during your stay. We're here to ensure your future stays are just as enjoyable. We look forward to welcoming you back again soon!

8/10 Good

Janice

Stayed 1 night in Jan 2024
Response from Ibis Styles Leeds City Centre Arena on 31 Jan,2024
Thank you for the perfect rating! We're thrilled to hear that you had such a positive experience during your stay. We're here to ensure your future stays are just as enjoyable. We look forward to welcoming you back again soon!

10/10 Excellent

MR

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The Ibis Styles hotel Leeds
Lovely stay for 2 days for shopping, restaurants and night life. Very friendly and helpful staff. An Indian restaurant on the ground floor of the hotel that was excellent. A shopping complex right next to the hotel. The room was comfortable and clean only missing an iron and ironing board which I believe are available from reception on request. There is also a multi storey car park just next door with a large reduction in price if you get your ticket stamped at reception. Please note that the disabled parking in front of the hotel is limited to 4 hours.
Stayed 2 nights in Jan 2024
Response from Ibis Styles Leeds City Centre Arena on 31 Jan,2024
Thank you for sharing your experience with us! We're thrilled to hear that you had a lovely stay for your shopping, dining, and nightlife in the area. It's wonderful that you found our staff to be very friendly and helpful, and we're delighted that you enjoyed the excellent Indian restaurant located on the ground floor.We're glad you found the room comfortable and clean. Yes, we do provide iron and ironing board upon request at the reception for your convenience. It's great to know that you took advantage of the reduced parking price with ticket validation at reception.Thank you for choosing to stay with us, and we hope to welcome you back for another enjoyable stay in the future.

2/10 Terrible

Ben

Travelled with group
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Avoid
Piss stained bedding, broken shower tray stains on carpet and no bedding for pull out bed.
Stayed 1 night in Jan 2024
Response from Daniel on 28 Jan,2024
Thank you for bringing your concerns to our attention. We take guest feedback seriously and strive to address any issues promptly. Upon investigation, we couldn't identify any problems with the shower tray, and we're in the process of removing the stain you mentioned. Regarding the bedding, we sincerely apologize for the oversight and any inconvenience caused. Had we been informed during your stay, our team would have swiftly addressed the situation and ensured your comfort. Your satisfaction is our priority, and we're committed to delivering a seamless experience for all our guests. We appreciate your feedback and hope to have the opportunity to exceed your expectations in the future.

10/10 Excellent

Alexis

Stayed 1 night in Jan 2024
Response from Ibis Styles Leeds City Centre Arena on 31 Jan,2024
Thank you for the perfect rating! We're thrilled to hear that you had such a positive experience during your stay. We're here to ensure your future stays are just as enjoyable. We look forward to welcoming you back again soon!

10/10 Excellent

Gillian

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Recommend
Good location and lovely rooms
Stayed 2 nights in Jan 2024
Response from Ibis Styles Leeds City Centre Arena on 31 Jan,2024
Thank you for the perfect rating! We're thrilled to hear that you had such a positive experience during your stay. We're here to ensure your future stays are just as enjoyable. We look forward to welcoming you back again soon!

10/10 Excellent

matthew

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Friendly helpful staff, great room.
Stayed 1 night in Jan 2024
Response from Daniel on 27 Jan,2024
Dear Mathew,Thank you immensely for your glowing 10/10 review! Your feedback brightens our day and reaffirms our commitment to providing exceptional service to our guests.We're thrilled to hear that you had such a fantastic experience during your stay with us. Ensuring your comfort and satisfaction is our top priority, and it's wonderful to know that we succeeded in meeting and even exceeding your expectations.Your kind words serve as a great encouragement to our team, and we are truly grateful for your recognition of our efforts. We look forward to the opportunity to welcome you back for another outstanding stay in the future.If there's anything we can do to make your next visit even more memorable, please don't hesitate to let us know. Thank you once again for choosing to stay with us and for sharing your positive experience.Warm regards,

10/10 Excellent

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024
Response from Daniel on 27 Jan,2024
Dear valued guest,Thank you so much for taking the time to leave us such a glowing 10/10 review! We truly appreciate your kind words and are thrilled to hear that you had such a fantastic experience during your stay with us.Ensuring our guests' satisfaction is our top priority, and it's incredibly rewarding to know that we exceeded your expectations. Your feedback serves as a great motivation for our team to continue delivering exceptional service and hospitality.If there's anything else we can do to make your next stay even more enjoyable, please don't hesitate to let us know. We can't wait to welcome you back for another wonderful experience in the future.Warm regards,

6/10 Okay

Sarah

Disliked: Cleanliness
Stayed 2 nights in Jan 2024
Response from Daniel on 27 Jan,2024
Dear Sarah,Thank you for sharing your feedback with us. We appreciate your honesty and the time you took to review your recent stay.We're sorry to hear that your experience with us did not meet your expectations and that you rated your stay a 6/10. We take all feedback seriously and use it as an opportunity to improve our services.We would greatly appreciate it if you could provide us with more details about your stay and any specific areas where you feel we could have done better. Your insights will help us address any shortcomings and enhance the experience for our future guests.Please know that we value your opinion and strive to ensure that every guest has a pleasant and comfortable stay with us. We hope to have the opportunity to welcome you back in the future and to exceed your expectations.Thank you once again for your feedback, and we look forward to the possibility of serving you better in the future.Warm regards,

8/10 Good

Chukwuamaka

Travelled with family
Awesome
Awesome customer experience
Stayed 1 night in Jan 2024
Response from Daniel on 27 Jan,2024
Dear Guest,Thank you for taking the time to share your feedback with us. We appreciate your review and are pleased to hear that your overall experience was positive.We're glad you found our accommodations comfortable and our staff welcoming. Your satisfaction is important to us, and we're thrilled to know that we were able to meet your expectations in these areas.However, we also understand that there might be areas where we can improve, as reflected in your 8/10 rating. We're always striving to enhance our services and facilities to better serve our guests.If you have any specific suggestions or concerns you'd like to share with us, please feel free to reach out. Your feedback is invaluable as it helps us to identify areas where we can make adjustments and improvements.We hope to have the opportunity to welcome you back in the future and provide you with an even better experience.Warm regards,

10/10 Excellent

Lenny

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Clean and comfy
I went too Leeds for Misfits012 at first direct arena and chose to stay at ibis styles. Was able to check in 30 mins early. Staff were very friendly. Everything was very reasonably priced. Paid for a room with 2 single beds but got “upgraded” too a room with a double bed which is a plus too me. Would definitely stay again. Of you go to Leeds and see something at first direct arena. I urge you too stay at ibis
Stayed 1 night in Jan 2024
Response from Daniel on 22 Jan,2024
Dear Lenny,Thank you for choosing to stay at Ibis Styles during your visit to Leeds for the Misfits012 at the First Direct Arena. We're thrilled to hear about your positive experience!It's fantastic that you were able to check in early and that our staff made you feel welcome. We're glad you appreciated the reasonable pricing and the unexpected upgrade to a room with a double bed. We appreciate your recommendation and are delighted to know that you would choose to stay with us again.Should your plans bring you back to Leeds for another event at the First Direct Arena, we look forward to welcoming you back to Ibis Styles.Best regards,

8/10 Good

John

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Nice clean hotel
Stayed 1 night in Jan 2024
Response from Daniel on 22 Jan,2024
Dear John,Thank you for taking the time to share your feedback and for choosing to stay at our hotel. We appreciate your input, and we're pleased to hear that your experience was positive overall.If there are specific areas where we could have improved to earn that extra star, please feel free to share your insights. Your feedback is essential for us to continually enhance the guest experience.We hope to have the opportunity to welcome you back in the future and provide you with an even more enjoyable stay.Best regards,

10/10 Excellent

JONATHAN

Stayed 1 night in Jan 2024
Response from Daniel on 22 Jan,2024
Dear Jonothan,Thank you so much for your fantastic 10/10 review! We're thrilled to hear that you had such a positive experience during your stay at our hotel.It's always a pleasure to know that our efforts to provide a great guest experience are reflected in your feedback. If there's anything specific you loved about your stay or if you have any suggestions for improvement, we'd love to hear more.We look forward to the pleasure of hosting you again in the future for another perfect stay.Warm regards,

8/10 Good

Jason

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Daniel on 22 Jan,2024
Dear Jason,Thank you for taking the time to share your feedback with us. We appreciate your 4/5 rating and value your input.If there are specific areas where we can improve and earn that extra star in the future, please feel free to let us know. Your insights are important to us as we strive to provide the best possible experience for our guests.We hope to have the opportunity to welcome you back and exceed your expectations on your next visit.Best regards,