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Reviews of Charlotte Guest House

2 out of 5
Charlotte Guest House
195-197 Sumatra Road, London, England

Reviews

8.2

Very good

Rating 10 - Excellent. 222 out of 634 reviews" "
Rating 8 - Good. 283 out of 634 reviews" "
Rating 6 - Okay. 95 out of 634 reviews" "
Rating 4 - Poor. 22 out of 634 reviews" "
Rating 2 - Terrible. 12 out of 634 reviews" "

8.6/10

Cleanliness

8.8/10

Staff & service

8.0/10

Amenities

7.6/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

10/10 Excellent

Jon

Liked: Cleanliness, staff & service, property conditions & facilities
Right next to the tube and overground station but still quiet. Staff are available most of the day. Good value.
Stayed 4 nights in Mar 2024

10/10 Excellent

Tetiana

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Thank you very much! It was clean, very comfortable and cozy room, perfectly clean showerroom and toilets. Highly recommended! I will definitely come again.
Stayed 1 night in Mar 2024

10/10 Excellent

Chittur Nilakantan Venkat, BEACHWOOD

Liked: Cleanliness, staff & service, property conditions & facilities
Nice and cozy. A block from main office, though
Stayed 3 nights in Dec 2023

10/10 Excellent

Thomas F.

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023

10/10 Excellent

Riley

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This was a clean, quiet place with friendly staff and good facilities. Excellent shower water pressure in a newly finished bathroom, too. Our only complaint was the WiFi, which was both slow and extremely prone to cutting out; and there was an inner door on a spring that closed automatically that was also quite annoying. That said, if you're looking for a convenient, clean place to sleep that's close to all types of transportation, I wouldn't hesitate to recommend this.
Stayed 3 nights in Oct 2023

8/10 Good

Richard

Business traveller
Clean comfy, reasonably priced and not far from the centre of town. Very convenient. I’d use it again.
Stayed 1 night in Oct 2023

8/10 Good

Jiaming, Flushing

Travelled with group
Liked: Cleanliness, staff & service, amenities
friendly staff and very convenient location!
Stayed 1 night in Oct 2023

10/10 Excellent

John

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean and a warm welcome. Shared shower clean and modern. Would happily stay again.
Stayed 1 night in Oct 2023

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
the room is good and comfortable but it's located in a higher level that it's difficult for an almost 60 years old couple to go up with 2 large luggages, we have requested a lower level room when we made the booking
Stayed 4 nights in Sep 2023

8/10 Good

J

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023

6/10 Okay

Charles

Stayed 3 nights in Sep 2023

8/10 Good

Rehana

Travelled with family
Liked: Staff & service, amenities
Cleaning could be better. I would stay again for the convenience.
Stayed 4 nights in Sep 2023

8/10 Good

Susan

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Recommended
Good, shared bathroom. Motion sensor lights in common areas. 3 star beds, not uncomfortable but not the best either. Convenient location with west Hempstead? Thameslink station. Convenient check in / out, I’d recommend.
Stayed 2 nights in Aug 2023

8/10 Good

Lisa

Stayed 2 nights in Jul 2023

8/10 Good

Bernie

Liked: Cleanliness, staff & service, room comfort
Stayed 1 night in Jul 2023

10/10 Excellent

Angel

Liked: Cleanliness, staff & service, property conditions & facilities
As a 50+ woman traveling alone this was perfect. Inexpensive all I’m doing is sleeping there, I’ll do it again!
Stayed 3 nights in Jun 2023

10/10 Excellent

Georgia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Wonderful stay
A wonderful place to stay! The communication was great and we had no problems at all! We had a double room en-suite which was in a different building across the road but was so easy to find and the room was very clean, comfortable and the location was perfect! The room was a little hot but my own home is currently too hot so it’s no different, just England summer in an English building! Highly recommend this place and will stay again!
Stayed 2 nights in Jun 2023

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very clean, small room
Very clean room, although very small. Has some nice amenities: small fridge, microwave, sink (in addition to the bathroom sink). Tight for two people. We were only in London for 1 night, though, and this suited our needs. Extremely well located--a few minutes walking from Tube station (Jubilee Line) as well as the Overground station. Lots of shops and restaurants nearby. Staff was helpful, but available on-site only during very limited hours: 9AM - 4PM. This could be problematic for some. They did stay an extra 5 min when we arrived late at 4:05PM (I called in advance), but they said normally they leave promptly at 4PM. Walls were a little thin, as we could hear our neighbors in the building. Overall a pleasant stay.
Stayed 1 night in Jun 2023

8/10 Good

Ronald

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Very convenient to the subway and the staff were very helpful
Stayed 5 nights in May 2023

8/10 Good

Tim

Liked: Cleanliness, staff & service, property conditions & facilities
Nice area easy tube access good clean and quiet
Stayed 2 nights in May 2023

10/10 Excellent

Jean

Business traveller
Liked: Cleanliness, property conditions & facilities
Nice clean room with all facilities.
Stayed 1 night in May 2023

10/10 Excellent

Carola

Stayed 2 nights in Apr 2023

2/10 Terrible

Hazel Valverde

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
No había quien nos recibiera, hay mucho ruido, el lavabo taqueado, no hay paños de manos
Stayed 1 night in Apr 2023

10/10 Excellent

Rosamunde

Stayed 1 night in Mar 2023

10/10 Excellent

jeff

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
all good
All good - nice clean room - slept well :-)
Stayed 1 night in Mar 2023

10/10 Excellent

Charlotte

Stayed 1 night in Jan 2023

6/10 Okay

Kylie

Travelled with family
Liked: Cleanliness
Disliked: Property conditions & facilities
The beds were like sleeping on a concrete floor. We had to find alternative accommodation after two nights as we could not sleep.

6/10 Okay

Verified traveller

Travelled with family
Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities
Need more to make it a better place to stay
The room for 3 persons is too small and the heater for the room is not strong enough for winter. There are no help provided even when the staff knows that our family has 2 big luggage to be brought up the stairs.
Stayed 8 nights in Nov 2022

8/10 Good

Adrian

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2022

8/10 Good

Ray

Liked: Cleanliness, staff & service, room comfort
Stayed 1 night in Oct 2022

10/10 Excellent

Jacqueline

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Great location for getting in and around London
Stayed 1 night in Sep 2022

10/10 Excellent

Jacqueline

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Always stay here when I visit London. Easy access to the underground and overground. Lots of great places to eat. Highly recommend
Stayed 4 nights in Sep 2022

8/10 Good

Richard, Vancouver

Travelled with group
Liked: Cleanliness
Arrived late so the lockbox system was a bit odd but manageable. Otherwise a nice clean place and conveniently located
Stayed 3 nights in Aug 2022

8/10 Good

Raymond

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Aug 2022

10/10 Excellent

mark

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Barny
Very nice guest house, staff really pleasant and helpful
Stayed 1 night in Aug 2022

10/10 Excellent

Juanita

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Jul 2022

6/10 Okay

Verified traveller

Stayed 2 nights in Jul 2022

6/10 Okay

Robert

Liked: Cleanliness, staff & service
Disliked: Amenities
Stayed 1 night in May 2022

8/10 Good

Adam

Liked: Cleanliness, staff & service
Basic, old-style European accommodations in a fantastic location. The rooms are spread among several small houses along the same street. Check-in was courteous and efficient, just don’t expect the same degree of attention as in a large hotel or bnb. My room was on the old side and could use a repainting in places but it was perfectly clean. No soap or shampoo was included and there’s no desk. I absolutely loved the location though - there are tons of non-touristy English and international restaurants, cafés, and other shops in nearby walking distance, it’s close by nearby rail and subway stations to sightseeing spots, and it’s not too noisy at night. For modest, budget accommodations of a couple nights where you won’t be spending a lot of time in the room it’s a good enough option.
Stayed 1 night in May 2022

8/10 Good

Gareth

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
It is what it say's on the tin.
As a business traveller it did the job. The Charlotte, on evidence, is organised. Importantly, the fire safety advice is prominent. The location is tidy, there are a variety of shops and places to eat within a few minutes, and the same for overground/underground.
Stayed 1 night in Apr 2022

8/10 Good

brian

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
good location
Stayed 1 night in Apr 2022

10/10 Excellent

Graham

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great value for money
Excellent value for money. Checked in late but someone was available to assist me locating key and made sure all was OK. Bed very comfy. Room clean and shared bathroom right outside by room so it was very like it being an en suite bathroom. I've stayed here perhaps 10 times over the last few years. Great location and not far from the tube.
Stayed 1 night in Mar 2022

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2021

10/10 Excellent

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lovely
Stayed in tbe newly refurbished studio flat. It was lovely very happy with my stay and quality of sleep. I would definitely stay again
Stayed 2 nights in Dec 2021

4/10 Poor

Verified traveller

Liked: Cleanliness
Disliked: Staff & service
Stayed 2 nights in Nov 2021

8/10 Good

Claire

Travelled with family
Liked: Cleanliness, property conditions & facilities, room comfort
Clean, basic, quiet area.
Basic hotel in a quiet area. We weren't in the main (pictured) guest house, but their other property further down the road. My only concern was the shaking of the walls and what sounded like rubble falling when a train passed. There's a big crack in the wall, and the property next door was being demolished, so I was just worried in case the structural integrity of the building was at risk. But the hotel itself was clean and basic, but all that was needed for our trip away.
Stayed 2 nights in Nov 2021

6/10 Okay

Anaise

Business traveller
Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Nov 2021

8/10 Good

Lena

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I had a single room with shared bathroom, the room was comfortable, generally quiet and warm. I stayed during a very quiet week, with only one neighbor, so I never had to wait for the bathroom or be troubled by noise. The reception free check in worked well, although it was a little confusing to figure out there’s multiple different properties on the street with different keys. The transport links were incredible with both the underground and overground being right around the corner, alongside access to shopping and green areas. Great neighborhood too.
Stayed 4 nights in Nov 2021

8/10 Good

Robert, MD

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Amenities
We were a couple staying 2 weeks to visit family. The reception staff were excellent and very responsive. We were pleased with the room (a small suite of two bedrooms and bathroom) at 2 Lymington Road, just off West End Lane very close to everything. The main room has a double bed, and the other a single bed, and the adjacent bathroom. If a third person had been there, they would have been disturbed by the others noisily closing the misaligned bathroom door. The main bedroom has a large wardrobe and a desk with tea kettle. The second bedroom has a few hooks for clothes, nowhere else to put anything. Both rooms have a TV with Freeview channels, but the smaller room's TV froze on every channel. The bathroom and carpets are new. The bathroom has a heated towel rail but no clothes hook on the door, which should be standard. Housekeeping is every few days and very inconsistent. Bring your own beverages, shampoo, bath soap and conditioner. The electric outlets on each side of the beds include USB ports. The bathroom has outlets for 240v and 120v. There is no breakfast (as mention on the website). The bed was "mostly" comfortable, a few noticeable mattress coils, and the pillows are too chunky. You can hear the other tenants, and construction behind the building, but it was quiet when we wanted to sleep.
Stayed 14 nights in Oct 2021

10/10 Excellent

sylvia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
We were given an upgrade and everything was fine. One day was missed by the cleaning staff, but it made little difference.
Stayed 4 nights in Oct 2021