Hypo-allergenic bedding, in-room safe, desk, laptop workspace

Reviews of Hyatt Regency London Stratford

4 out of 5
Hyatt Regency London Stratford
10a Chestnut Plaza, Westfield Stratford, City, Montfichet Road, Olympic Park, London, England

Reviews

8.8

Excellent

Rating 10 - Excellent. 577 out of 1001 reviews" "
Rating 8 - Good. 294 out of 1001 reviews" "
Rating 6 - Okay. 68 out of 1001 reviews" "
Rating 4 - Poor. 28 out of 1001 reviews" "
Rating 2 - Terrible. 34 out of 1001 reviews" "

9.2/10

Cleanliness

9.0/10

Staff & service

8.6/10

Amenities

9.0/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

10/10 Excellent

David

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great all round experience, all staff were amazing, in the doorstep to lots of restaurants and bars, could see the stadium from my window, park on level B near 108 and short walk to hotel.
Stayed 2 nights in Apr 2024

10/10 Excellent

Richard

Travelled with family, Travelled with partner
Liked: Cleanliness, property conditions & facilities
Very clean, very modern
Stayed 1 night in Apr 2024

10/10 Excellent

Aleksey

Travelled with family
Liked: Property conditions & facilities
Beautiful hotel in a great location. Very clean add comfortable.
Stayed 1 night in Mar 2024
Response from Patricia on 31 Mar,2024
Dear Aleksey,Thank you for your feedback, we are glad that you had a comfortable stay with us.Looking forward to seeing you soon!Kind regards,Duty Manager Team

10/10 Excellent

SAMUEL

Travelled with partner
Liked: Cleanliness, amenities
Very clean nice staff excellent food
Stayed 2 nights in Mar 2024
Response from Patricia on 31 Mar,2024
Dear Samuel,Thank you for your feedback.We are glad to hear that you enjoy your stay with us!Kind regards,Duty Manager Team.

10/10 Excellent

Gordon

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
A good location as a travel hub for London. The hotel offers all that is needed for a comfortable and enjoyable stay.
Stayed 2 nights in Mar 2024
Response from Emma Tamas on 21 Mar,2024
Dear Gordon,Thank you for taking the time to share your experience with us.We’re thrilled to hear that our hotel’s location made your travels around London convenient and that you found our amenities to your satisfaction. We’re glad we met your expectations & looking forward to welcoming you back on your next stay.Kind Regards,Emma Tamas(Guest Relations

10/10 Excellent

Pamela

Stayed 4 nights in Mar 2024
Response from Patricia on 1 Apr,2024
Dear Pamela,Thank you for choosing to stay with us and for your lovely feedback.Kind regards,Duty Manager Team

10/10 Excellent

Rahmon Olumide

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It is a an immaculately clean hotel. I have stayed here on four occasions and I will definitely be returning sooner rather than later.
Stayed 1 night in Feb 2024
Response from Emma Tamas on 5 Mar,2024
Dear Rahmon Olumide,Thank you so much for your wonderful review. We are delighted to hear that you enjoyed your stay at our hotel and that you found it immaculately clean. We are also glad that you appreciated our service and our cozy ambiance. Our staff works hard to make sure that every guest feels welcome and well taken care of. We will share your compliments with them.It is a pleasure to have you as a loyal guest and we look forward to seeing you again soon.Thank you again for choosing our hotel and for sharing your feedback.Kind Regards,Emma Tamas(Guest Relations Team)

10/10 Excellent

Maximilian

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Location, excellent
Stayed 1 night in Feb 2024
Response from Emma Tamas on 5 Mar,2024
Dear Maximilian,Thank you for your review! We’re glad that you liked our location and found it convenient for your travel needs.We appreciate your feedback and we look forward to seeing you again soon! Kind Regards,Emma Tamas(Guest Relations Team)

10/10 Excellent

Dilaver

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent service and facilities
Stayed 1 night in Feb 2024
Response from Emma Tamas on 29 Feb,2024
Dear Dilaver,Thank you for your kind words and your 5-star rating. We are delighted to hear that you enjoyed our service and facilities. Your feedback means a lot to us and motivates us to keep improving our standards. We hope to see you again soon and provide you with another memorable experience.Kind Regards,Emma Tamas(Guest Relations Team)

10/10 Excellent

Richard

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Emma Tamas on 27 Feb,2024
Dear Richard,Thank you for choosing Hyatt Regency London Stratford and for the high rating; it is greatly appreciated.We look forward to welcoming you back soon!Kind Regards,Emma Tamas(Guest Relations Team)

10/10 Excellent

Janet

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent location. I found the staff courteous and helpful. Would definitely recommend.
Stayed 1 night in Feb 2024
Response from Emma Tamas on 10 Feb,2024
Dear Janet,Thank you for your wonderful review! We’re delighted to hear that you enjoyed our location and our staff. We take pride in providing the best service and hospitality to our guests.Thanks again for choosing us and have a great weekend!Kind Regards,Emma Tamas(Guest Relations Team)

10/10 Excellent

John

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024
Response from Emma Tamas on 4 Feb,2024
Dear Mr. John,Thank you very much for the high score; it is greatly appreciated. We are delighted to see that you enjoyed the stay at Hyatt Regency London Stratford!We hope to see you again in the near future!Kind RegardsEmma Tamas(Guest Relations Team)

10/10 Excellent

James

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Extraordinary value
This hotel represents extraordinary value for money! The hotel feels fresh, new and very clean. The staff were all very friendly and the breakfast was plenty. Even if your just shopping in Westfield or heading into London - it’s so close to the underground too.
Stayed 1 night in Jan 2024
Response from Emma Tamas on 4 Feb,2024
Dear James,Thank you so much for your wonderful review of our hotel. We are delighted to hear that you had a great stay with us and enjoyed our fresh, clean, and comfortable rooms. We are also glad that you appreciated our friendly staff and our delicious breakfast. We will definitely share your kind words with our team, who will be thrilled to hear your feedback.It was a pleasure to have you as our guest, and we hope to see you again soon. Kind Regards,Emma Tamas(Guest Relations Team)

10/10 Excellent

Angela

Stayed 1 night in Jan 2024
Response from Emma Tamas on 21 Mar,2024
Dear Angela,We’re really grateful and appreciate you taking the time to share your rating with us, and we hope to see you again soon!We wish a pleasant evening ahead!Kind Regards,Emma Tamas(Guest Relations Team)

10/10 Excellent

Mohammed

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jan 2024
Response from Emma Tamas on 26 Jan,2024
Dear Mohammed,Thank you for the high rating and for choosing Hyatt Regency London Stratford for your recent stay.I hope that you have a lovely weekend and we hope to see you again soon!Kind Regards,Emma Tamas(Guest Relations Team)

10/10 Excellent

Pauline

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hyatt Regency Stratford
The hotel is in an excellent position for station and ABBA Voyage. The staff are friendly and helpful and breakfast very good. The room was clean and comfortable and shower excellent. Would definitely recommend.
Stayed 1 night in Jan 2024
Response from Emma Tamas on 19 Jan,2024
Dear Pauline,Thank you for your lovely review! We are thrilled to hear that you enjoyed your stay at our hotel and appreciated our location, staff, breakfast, room, and shower. We appreciate your recommendation, and we hope to see you again soon.Kind Regards,Emma Tamas(Guest Relations Team)

10/10 Excellent

Paula

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Fabulous
Fabulous hotel, great location, lovely modern clean rooms, good bed linen, very efficient staff, great bar!
Stayed 1 night in Jan 2024
Response from Charles Nkadi on 15 Jan,2024
Dear PaulaThank you so much for taking the time to share your wonderful feedback with us! We are thrilled to hear that you had a lovely stay at the Hyatt Regency London Stratford.Our team love to provide exceptional experiences for our guests, and it's heartwarming to know that we succeeded in making your stay special. We are very happy that you were pleased with our team.We look forward to welcoming you back in the near future and creating more memorable moments for you. If you have any specific preferences or requests for your next visit, please feel free to let us know in advance, and we will be more than happy to accommodate them.Once again, thank you for choosing us, and we can't wait to host you again soon.Warm regards,CharlesGuest Relations Team Hyatt Regency

6/10 Okay

Christy

Liked: Cleanliness, property conditions & facilities
Response from Charles Nkadi on 13 Jan,2024
Dear Christy,Greetings from the Hyatt Regency London Stratford. Thank you so much for taking the time to give us your feedback, as this is very much appreciated.If you should need any further assistance, please do not hesitate to contact myself directly and I will more than happy to accommodate you.Kind regardsCharles

10/10 Excellent

oded, Yavne

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
One problem was aircon. Sys. In dining hall 4 days not taking care
Stayed 6 nights in Jan 2024
Response from Emma Tamas on 10 Jan,2024
Dear Oded,Greetings from Hyatt Regency London Stratford!Thank you for your recent stay with us and for the high rating, it is greatly appreciated. We look forward to welcoming you back soon!Kind Regards,Emma Tamas(Duty Manager)

10/10 Excellent

Jackie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Our stay was lovely especially as we had a great surprise receiving a card & chocolate treat for an early birthday surprise. Such a nice thing to do thank you so much.
Stayed 1 night in Jan 2024
Response from Emma Tamas on 9 Jan,2024
Dear Jackie,It’s great to hear that you had a lovely stay and that the card and chocolate treat made your day even more special! Thank you for taking the time to share your positive experience with us. We are thrilled to have been able to make your early birthday celebration memorable. Your kind words mean a lot to us, and we hope to see you again soon! Kind Regards,Emma Tamas(Duty Manager)

10/10 Excellent

Mark Palfrey

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024
Response from Emma Tamas on 9 Jan,2024
Dear Mark Palfrey,Thank you for choosing Hyatt Regency London Stratford for your recent stay and for the high rating. We’re delighted to hear that you had such a positive experience with us. We hope to see you again soon!Kind Regards,Emma Tamas(Duty Manager)

10/10 Excellent

S

Stayed 1 night in Jan 2024
Response from Emma Tamas on 9 Jan,2024
Dear S,Greetings from Hyatt Regency London Stratford!Thank you for your recent stay with us and for the high rating, it is greatly appreciated.We hope to have the pleasure to hosting you again soon.Kind Regards,Emma Tamas(Duty Manager)

6/10 Okay

Susan

Stayed 1 night in Jan 2024
Response from Emma Tamas on 9 Jan,2024
Dear Susan,Thank you for taking the time to share your experience with us. We’re sorry to hear that you were not completely satisfied with our service. Please contact us at any time to discuss this further.Thank you again for your feedback. We hope to have the opportunity to serve you better in the future.Best regards,Emma Tamas(Duty Manager)

6/10 Okay

Susan

Stayed 1 night in Jan 2024
Response from Emma Tamas on 9 Jan,2024
Dear Susan,Thank you for taking the time to share your experience with us. We’re sorry to hear that you were not completely satisfied with our service. Please contact us at any time to discuss this further.Thank you again for your feedback. We hope to have the opportunity to serve you better in the future.Best regards,Emma Tamas(Duty Manager)

4/10 Poor

Eileen

Stayed 4 nights in Dec 2023
Response from Emma Tamas on 25 Jan,2024
Dear Eileen,Thank you for taking the time to share your feedback with us. We're sorry to hear that your experience with us was not up to your expectations. We apologize for any inconvenience caused and understand how frustrating it can be when things don't go as planned.We have taken your feedback seriously and have addressed the issue with our team to ensure that it doesn't happen again. I hope you will be able to give us a second chance & should you need any further assistance, do not hesitate to contact myself directly. Kind Regards,Emma Tamas(Guest Relations Team)

10/10 Excellent

Corinne

Liked: Property conditions & facilities, room comfort
Gorgeous hotel
Amazing stay, lovely hotel, friendly staff, clean and bright rooms. Very central to town, would stay again
Stayed 1 night in Dec 2023
Response from Anisha Kohli (Guest Relations Manager) on 31 Dec,2023
Dear Corinne,Greetings from Hyatt Regency London Stratford.I am glad you had a fantastic stay, that you found all the staff to be lovely & we hope to see you in 2024!Kind Regards,Anisha Kohli

10/10 Excellent

Kay

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Classy hotel
Could not fault the hotel ( apart from 1 surly female member of reception staff who checked us in!). Apart from the incident at check in all the other staff we encountered were very friendly and could not do enough for us. The room was lovely, large, very clean and had a great bathroom. Excellent soundproofing too. Breakfast was very nice with more than adequate choice of food! Loved it and would definitely recommend it!
Stayed 1 night in Dec 2023
Response from Anisha Kohli (Guest Relations Manager) on 31 Dec,2023
Dear Kay,Please accept my sincere apologies regarding the staff member being surly. Your experience does not reflect the Hyatt standards of which we are usually proud of. I am glad overall you had a great stay & enjoyed the complimentary upgrade to an Olympic Park view room.We wish you a Happy New Year & hopefully see you again in 2024.Kind Regards,Anisha Kohli

10/10 Excellent

Gregg

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Chaye the host at the hotel was incredible
Came here to be experience a different part of London and were really happy with our experience. Chaye the host at the hotel was incredibly welcoming and made for an amazing experience. The concierge was also amazing.
Stayed 1 night in Dec 2023
Response from Anisha Kohli (Guest Relations Manager) on 31 Dec,2023
Dear Gregg,Greetings from Hyatt Regency London Stratford.I am glad you had a lovely stay, and that Chaye went above and beyond with his customer service. He is a true asset to the hotel & we will be passing on this amazing feedback to upper management.We hope to see you back in 2024!Kind Regards,Anisha Kohli

10/10 Excellent

kehinde

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very close to the train 🚆 station.
Stayed 7 nights in Dec 2023
Response from Anisha Kohli (Guest Relations Manager) on 31 Dec,2023
Dear Kehinde,I am glad you had a great stay and you found the train station to be convenient for your needs. We hope to see you back in 2024!Kind Regards,Anisha Kohli

10/10 Excellent

CHRISTOPHER

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2023
Response from Anisha Kohli (Guest Relations Manager) on 31 Dec,2023
Dear CHRISTOPHER,I am glad you had a perfect stay & you rated us 10/10. We hope to see you in the New Year!Kind Regards,Anisha Kohli

10/10 Excellent

Fayyaz

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Adjacent to a modern and large shopping mall, with many halal eating options, and on top of the underground station (Stratford). Great choice
Stayed 5 nights in Dec 2023
Response from Anisha Kohli (Guest Relations Manager) on 31 Dec,2023
Dear Mr Fayyaz,Thank you for your honest feedback.Glad you enjoyed your stay & you found it to be a great choice.Kind Regards,Anisha Kohli

10/10 Excellent

Stephen

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lovely hotel
Beautiful clean hotel with friendly staff. Room was bright with plenty of good lighting
Stayed 2 nights in Dec 2023
Response from Emma Tamas on 18 Dec,2023
Dear Stephen,Thank you for sharing your positive experience at our hotel! We’re delighted to hear that you found it beautiful, clean, and well-lit. Our friendly staff works hard to create a welcoming environment for our guests. Wishing you a delightful winter season! Kind Regards,Emma Tamas(Duty Manager)

10/10 Excellent

Kristine

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I love how this hotel is well located, near transportation access and connected to the mall. In addition, the hotel itself is clean and good-smelling. I would also highlight the staff members who were more than warm and welcoming. Overall, perfect place to stay!
Stayed 2 nights in Dec 2023
Response from Emma Tamas on 18 Dec,2023
Dear Kristine,We are thrilled to hear that you had a wonderful experience at our hotel! Being well-located near transportation access and connected to the mall is indeed a great advantage for our guests. We take pride in maintaining a clean and pleasant environment for everyone. Our staff members are dedicated to providing warm and welcoming service, ensuring that your stay is memorable. Thank you for choosing us, and we look forward to welcoming you back soon! Kind Regards,Emma Tamas(Duty Manager)

10/10 Excellent

Christopher, North Bend

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Good location to Olympic park.
Stayed 2 nights in Dec 2023
Response from Emma Tamas on 18 Dec,2023
Dear Christopher,Thank you for the high rating and for highlighting the convenient location of our hotel near the Olympic Park. We’re glad you found it advantageous!We hope to welcome you back in the near future!Kind Regards,Emma Tamas(Duty Manager)

10/10 Excellent

Robert

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Emma Tamas on 10 Dec,2023
Dear Robert,We are so glad to hear that you enjoyed your stay with us. Thank you for your review and we hope to see you again soon.Kind Regards,Emma Tamas(Duty Manager)

10/10 Excellent

Jack

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
1 night stay Double room w/garden view.
Rooms were really comfortable and modern. Bed was very comfortable and shower perfect.
Stayed 1 night in Dec 2023
Response from Emma Tamas on 9 Dec,2023
Dear Jack,I’m glad to hear that you found the rooms comfortable and modern. It’s great that the bed was very comfortable, and the shower was perfect. Thank you for your feedback!Kind Regards, Emma Tamas(Duty Manager)

10/10 Excellent

Nicholas

Stayed 1 night in Dec 2023
Response from Emma Tamas on 10 Dec,2023
Dear Nicholas,Thank you for your high rating! We are thrilled to hear that you enjoyed your stay with us. We hope to see you again soon.Kind Regards,Emma Tamas(Duty Manager)

10/10 Excellent

Elaine

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Emma Tamas on 9 Dec,2023
Dear Elaine,Thank you very much for staying at Hyatt Regency London Stratford and for the high rating. We wish you a delightful winter season and we hope to have the pleasure hosting again soon.Kind Regards,Emma Tamas(Duty Manager)

10/10 Excellent

Tania

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from Emma Tamas on 9 Dec,2023
Dear Tania,We would like to thank you for your stay at Hyatt Regency London Stratford! We hope to have the pleasure to welcome you again.Kind Regards,Emma Tamas(Duty Manager)

8/10 Good

Amanda

Stayed 3 nights in Dec 2023
Response from Emma Tamas on 9 Dec,2023
Dear Amanda,We would like to thank you for your stay at Hyatt Regency London Stratford! We hope to have the pleasure to welcome you again.Kind Regards,Emma Tamas

8/10 Good

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel. A little tricky to find if coming from Stratford station, especially after 9pm when then the Westfield Shopping centre is closed. Great location and easy to commute back to central London and connecting to airports.
Stayed 1 night in Dec 2023
Response from Emma Tamas on 5 Dec,2023
Dear Anonymous,Thank you for your review! We’re glad to hear that you found our hotel to be nice and that our location was convenient for your needs. We apologize for any inconvenience you may have experienced while finding us, kindly note, we have our reception team available 24/7, who can assist with directions at any time. We’re also happy to hear that you found it easy to commute back to central London and connecting to airports from our location. We hope to have the pleasure of welcoming you back soonKind Regards,Emma Tamas(Duty Manager)

2/10 Terrible

marshall

Liked: Cleanliness
Stayed 1 night in Dec 2023
Response from Emma Tamas on 10 Dec,2023
Dear Marshall,Thank you for taking the time to leave us a review. We are sorry that you did not enjoy your stay with us. We would love to speak with you further about your experience and see if there is anything we can do to improve it. Please contact us directly.We hope you will give us another chance in the future.Sincerely,Emma Tamas(Duty Manager)

10/10 Excellent

Janette

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel in central location
Short but very sweet stay. Great location, close to station and in the middle of shopping centre. Room great in every way. Everything possible needed provided. Bed super comfortable. Staff very friendly. Would definitely return.
Stayed 1 night in Dec 2023
Response from Emma Tamas on 5 Dec,2023
Dear Janette,Thank you for your kind words! We’re thrilled to hear that you had a great stay with us and that our location was perfect for your needs. We’re glad that you found your room comfortable and that our staff was friendly and helpful. We hope to have the pleasure of welcoming you back soon.Kind Regards,Emma Tamas(Duty Manager)

10/10 Excellent

P

Stayed 1 night in Dec 2023
Response from Emma Tamas on 5 Dec,2023
Dear P, Thank you very much for staying at Hyatt Regency London Stratford and for the high rating.We wish you a delightful winter season and we hope to have the pleasure hosting again soon.Kind Regards,Emma Tamas(Duty Manager)

10/10 Excellent

Tracey

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent Hotel
We had a lovely stay. Perfect for going to the ABBA voyage show at the ABBA arena and only one stop in the DLR from Stratford station. Right in the shopping centre and parking was good
Stayed 1 night in Nov 2023
Response from Emma Tamas on 5 Dec,2023
Dear Tracey,Thank you for your kind words! We’re thrilled to hear that you enjoyed your stay with us and that our location was perfect for your needs. We hope to have the pleasure of welcoming you back soon!Kind Regards,Emma Tamas(Duty Manager)

10/10 Excellent

Andrew

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very good hotel, large and spotlessly clean rooms
Stayed 1 night in Nov 2023
Response from Emma Tamas on 2 Dec,2023
Dear Andrew,Thank you for sharing your experience with us! We appreciate your positive feedback about our hotel. It’s wonderful to hear that you found our rooms large and spotlessly clean. We take great pride in maintaining high standards of cleanliness and comfort for our guests. Your satisfaction is our priority, and we look forward to welcoming you back for another enjoyable stay.Kind Regards,Emma Tamas(Duty Manager)

10/10 Excellent

Susan

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Nov 2023
Response from Emma Tamas on 18 Dec,2023
Dear Susan,Thank you very much for the high rating and for choosing Hyatt Regency for your recent stay.We hope to have the pleasure welcoming you back soon!Kind Regards,Emma Tamas(Duty Manager)

10/10 Excellent

Debra

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Brilliant!
Couldn’t fault anything. From check in to check out the service was top notch. Breakfast absolutely lovely.
Stayed 1 night in Nov 2023
Response from Emma Tamas on 23 Nov,2023
Dear Debra,Thank you for your wonderful feedback! We’re delighted to hear that your experience from check-in to check-out was top-notch. Our team takes great pride in providing exceptional service, and it’s heartwarming to know that we met your expectations.And as for our lovely breakfast, we’re thrilled that it left a positive impression. There’s nothing quite like starting the day with a delicious meal!We look forward to welcoming you back soon. If there’s anything else we can assist you with, please don’t hesitate to reach out.Kind Regards,Emma Tamas(Duty Manager)

10/10 Excellent

Caroline

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great location
Immaculate room, warm welcome. Hotel receptionist went over and above with helpful advice. very professional and a great asset for the hotel. Fantastic location within Westfield complex,
Stayed 1 night in Nov 2023
Response from Emma Tamas on 23 Nov,2023
Dear Caroline,Thank you for your wonderful feedback! We’re thrilled to hear that you found our immaculate room and warm welcome to your liking. Our dedicated hotel receptionist truly went above and beyond by providing helpful advice, and we’re delighted to have such a professional and valuable asset on our team.And yes, our fantastic location within the Westfield Mall is indeed a highlight. It’s wonderful to know that you appreciated it!We look forward to welcoming you back in the near future.Kind Regards,Emma Tamas(Duty Manager)

6/10 Okay

Roshani

Business traveller
Liked: Cleanliness, property conditions & facilities
Terrible!
I expected more from a Hyatt hotel but was super unhappy. When other hotels around Stratford offer simple touches like body lotion, bathrobe its quite disappointing that Hyatt hasn't. The food ordered from the hotel was terrible. I barely touched it and ended up just eating the fries and had to head to a nearby shop to get some late night food. Spent £35 for nothing. I had asked for a dental kit to be sent to the room but since they took forever to arrive, I headed for a shower and upon coming out I see that whomever was sent to deliver the kit has entered the room and left the kit on the table. I felt violated and this is not okay to enter guest's room unless told so!!!! Hyatt you need to handle this!!! Lastly upon checkout I wanted to make a compliant, but there was just 1 person at the desk and a long wait and I had to rush for a meeting so again terrible service!!!! I would not be staying there again!!!
Stayed 1 night in Nov 2023
Response from Anisha Kohli (Guest Relations Manager) on 17 Nov,2023
Dear Roshani,Thank you for taking the time out to give your honest feedback. I apologise for your stay not meeting Hyatt standards. I have sent you a personal email & hope that resolves everything.I hope you have a lovely weekend.Kind Regards,Anisha