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Reviews of The Close Airport

3 out of 5
The Close Airport
10 Harlington Close, Hayes, England

Reviews

6.0
Rating 10 - Excellent. 12 out of 75 reviews" "
Rating 8 - Good. 19 out of 75 reviews" "
Rating 6 - Okay. 17 out of 75 reviews" "
Rating 4 - Poor. 8 out of 75 reviews" "
Rating 2 - Terrible. 19 out of 75 reviews" "

6.8/10

Cleanliness

5.8/10

Staff & service

5.4/10

Amenities

6.2/10

Property conditions & facilities

6.0/10

Eco-friendliness

Reviews

2/10 Terrible

Redwan

Travelled with family, Business traveller
Disliked: Cleanliness, staff & service, property conditions & facilities
I have stayed to check in until midnight And heating is not working Dirty poor service
Stayed 2 nights in Apr 2024

6/10 Okay

Rhonda

Travelled with group
Disliked: Property conditions & facilities
After we completed to million mile march getting to the house we were feeling like pack mules that had just been herded across the desert. We did give it a cute name though “Jack The Ripper Prospect House”. Baby we was so deep in the hood I got to watch Fridays live out of the window.
Stayed 1 night in Mar 2024

10/10 Excellent

Robin singh

Liked: Cleanliness, staff & service, property conditions & facilities
nice experience
Stayed 1 night in Mar 2024

2/10 Terrible

Neelam

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
To much noises, very difficult to get in for checking so much confusion! In the room no where to hand the towels and clothes! Very dissatisfied
Stayed 1 night in Mar 2024

6/10 Okay

David Junior

Stayed 1 night in Dec 2023

8/10 Good

Andrew

Stayed 1 night in Oct 2023

8/10 Good

William

Stayed 1 night in Oct 2023

10/10 Excellent

Valerie L

Stayed 1 night in Oct 2023

2/10 Terrible

Shafici abdualhi

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Aug 2023

8/10 Good

Maurizio

Stayed 1 night in Jul 2023

10/10 Excellent

Dylan

Stayed 1 night in May 2023

2/10 Terrible

Daisuke, Singapore

Business traveller
Disliked: Cleanliness, staff & service, property conditions & facilities
Terrible. I could not stay and needed to book another hotel. Please refund smoothly.
Stayed 1 night in May 2023

6/10 Okay

Verified traveller

Business traveller
Stayed 1 night in Apr 2023

2/10 Terrible

Chris

Disliked: Staff & service, amenities, property conditions & facilities
After receiving the notification that the accomidation was booked i was dropped off in a dark and unwelcoming area. I knocked on the door rang the bell and knocked on womdows for 15 minutes before thinking of reporting this as a scam abd rebooking into another motel. Eventually a voice comes (i guess the management)over the intercom askimg me to log on. I had to use their wifi and pray my low battery on my phone held out and didn't die. I had to put photos of ID and bank account details into a wattsapp message?! I ended up getting a code for door. Had to see in the dark with no lights. Then i had to find my key? I asked the neighbours who were no help and luckily another person at the place showed me where to get the key and where the code was. Absolute joke. Wont be back.
Stayed 1 night in Apr 2023

8/10 Good

Katie

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was great for one night before we went on our holiday, though there was only 1 glass and 2 mugs for 2 people
Stayed 1 night in Feb 2023

2/10 Terrible

Juanne

Stayed 1 night in Jan 2023

4/10 Poor

Elaine

Travelled with family
Liked: Cleanliness
Disliked: Staff & service, amenities, property conditions & facilities
The property is clean, it was a bit tricky to get in the door and we totally missed that we needed to check in again by showing our passport to the camera by the door. Kitchen: Great that there was cutlery and plates etc. There were no paper products to wipe anything off. The “dish towel” was a pillow case. The “sponge” that I assume was left for our use in the kitchen was obviously very old and used. I had to hunt through the cupboards to find the housekeeping cleaning products to replace it. No hand sanitizer or any other cleaner except dish soap. The bathroom: This,I feel, was NOT communicated in the hotel ad as being SHARED between 3 ( or more?) rooms. Had I been aware, I would NOT have booked this property. Also clean but no bath mat - a tile floor is slippery when wet. The tub is VERY high and difficult to “climb” into also there is nothing on the bottom of the tub which ,again, is slippery when wet. This could be a liability if there is an injury. The shower works fine when handheld but is impossible to use hands free as it slides down as soon as the water is changed from tub to shower. This means that water sprays EVERYWHERE and gets the floor wet. Again, a liability. Bedroom: Beds were clean Disappointing there is no media (TV, radio etc) of any kind but it was not promised. There are no hooks to hang clothing or towels anywhere. This was listed as a hotel but it was a converted residence on a housing estate. No private bathroom

6/10 Okay

Aldin

Liked: Cleanliness, amenities, property conditions & facilities
Make it easier for one to get it, if out the country. Maybe leave WiFI free for someone who doesn’t have internet and can’t get ahold of you

4/10 Poor

Verified traveller

Disliked: Cleanliness, property conditions & facilities
Cheap but still expected slightly more
The door to my room couldnt be locked from the inside. As its a house with multiple occupancy, i felt very uncomfortable and ended up pushing a lightweight table against the door. I was next to the toilet (shared) which was noisy. You could hear occupants microwaving after 12am. All made for a restless night.
Stayed 1 night in Nov 2022

2/10 Terrible

Salim

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Aug 2022

6/10 Okay

Larysa

Disliked: Staff & service
Stayed 1 night in Aug 2022

6/10 Okay

Qamar

Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
House not a Hotel
It was not very clear at the time of booking what extra measures we have to go through. There was no one at the property to guide. Property have no signs or label. Its just house number and we were not able to locate it despite being in that cul desac. Luckly we have a smart phone to check our code to collect the keys, which was thanks to a neighbour helping us out to locate the area.
Stayed 1 night in Jul 2022

2/10 Terrible

Stephen

Stayed 1 night in Jul 2022

2/10 Terrible

Xinrong

Stayed 1 night in Jul 2022

8/10 Good

Dirk

Stayed 1 night in Jul 2022

10/10 Excellent

Arden

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A Hidden Gem for the Average Man and His Families
Excellent for the purpose and convenience to the airport terminals and local amenities.
Stayed 1 night in Jun 2022
Response from Ana on 14 Jul,2022
Dear Arden Thank you for your review

4/10 Poor

Verified traveller

Disliked: Staff & service, property conditions & facilities, room comfort
Hardly the best.
Ugh. Place was hard to find and room pretty stark and barren. Shower had drainage problem, and no soap (fortunately, I always travel with some). No one on premises in case of any problems. I will say that the instructions for finding my room key and getting in to the house were very clear and precise.
Stayed 1 night in Jun 2022
Response from Ana on 14 Jul,2022
Dear Guest Free toiletries are in the bathroom, as if you need to contact us you can always call us

2/10 Terrible

Royce

Stayed 1 night in May 2022

2/10 Terrible

Louise

Disliked: Cleanliness, amenities, property conditions & facilities
Very dirty. Not even a lamp or bedside table in room. Nowhere to hang clothes, no tea bags or coffee. Linen was clean but great clumps of hair all over the floor and in bed.. Hadn't been hoovered. Had to clean floor myself with toilet paper. Convenient location but do not recommend.
Stayed 1 night in May 2022
Response from Ana on 14 Jul,2022
Dear Louise No Complaints were given during your stay in fact you said you will como back. Tea and coffee are in the kitchen area. Best Regards Ana

8/10 Good

Mark

Liked: Cleanliness, property conditions & facilities, room comfort
Overall good
Stayed 4 nights in Apr 2022
Response from ana on 21 Apr,2022
thanks for the review

4/10 Poor

Paul

Business traveller
Disliked: Room comfort
Learnt a valuable lesson and don’t rely on pics they put up this hotel is basically a HMO with no TVs in the rooms and shared bathrooms teach me for not reading the reviews and description because I was rushing
Stayed 1 night in Mar 2022
Response from ana on 21 Apr,2022
Dear Paul We are not HMO we are a homestay and the amenities are listed in the webpage. As mentioned by you have rushed and did not read. Hope to see you soon Best Regards Ana.

6/10 Okay

Charles

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Basic but good locaction.
Good location, close to Heathrow but rather sparse furnishings. Great value, though.
Stayed 1 night in Dec 2021
Response from Ana on 28 Dec,2021
Dear Charles Thank you for the feed back

2/10 Terrible

Lai Yan

Business traveller
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
No service
No service at all, no staff on site, no housekeeping
Stayed 1 night in Sep 2021

10/10 Excellent

GARY

Stayed 1 night in Sep 2021

10/10 Excellent

Asad mehmood

Stayed 1 night in Aug 2021
Response from ana on 18 Sept,2021
Thanks for the review

8/10 Good

Ellen

Travelled with family
Liked: Staff & service, property conditions & facilities, room comfort
Basic but priced accordingly
Very convenient room with free parking near Heathrow airport. Nice pub walking distance from hotel.
Stayed 1 night in Aug 2021
Response from ana on 18 Sept,2021
Thanks for the review

2/10 Terrible

Ebrima

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2021
Response from ana on 24 Mar,2021
please give a comet for your next stay to know how can we do better

8/10 Good

Cherrida

Stayed 1 night in Jan 2021
Response from Ana on 24 Mar,2021
Dear Guest thank you for your review

6/10 Okay

Mr Julian

Liked: Staff & service
Basic budget hotel
Hotel is a budget option and acceptable for what it is but could be kept a little cleaner
Stayed 1 night in Jan 2021
Response from AC on 18 Jan,2021
thank you for your review

6/10 Okay

John

Liked: Cleanliness, staff & service
Disappointed there were only 2 cars allowed at the address and I had to park on adjoining street with restrictions. No hot water when I got up to shower at 6am. Close to Heathrow is an advantage.
Stayed 1 night in Sep 2020
Response from Ana on 18 Sept,2020
Dear John, please Let us know in your next visit if you do not understand how to use the shower mixer we are always happy yo help. Best Regards Ana

8/10 Good

Don

Stayed 1 night in May 2020
Response from Ana on 12 Jun,2020
Dear Don Thank you for your rivew

8/10 Good

Anna

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Apr 2020
Response from Pablo on 21 Apr,2020
Dear Anna Thank you for your review

8/10 Good

Verified traveller

This place was basic and ideal for an overnight stay while having a long transit at the airport. Reasonably priced
Stayed 1 night in Mar 2020
Response from Ana on 9 Apr,2020
Dear Guest Thank you for your review, hope to see you soon

10/10 Excellent

Malcolm

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2019
Response from C&P on 23 Nov,2019
Dear Malcolm Thank for your review. Best Regards Ana

8/10 Good

david

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Oct 2019
Response from ana on 12 Nov,2019
thank for your review

8/10 Good

Marianne

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Close to the airport, very clean room, ease of checkin, and management stays in communication to make you feel welcomed. The room looked newly renovated so we had a very comfortable stay. Thank you!
Stayed 1 night in Aug 2019
Response from ana on 9 Sept,2019
Dear Marianne Thank you for staying with us. Regards C&P

4/10 Poor

Verified traveller

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service, room comfort
No warm bath in the early morning before flight
It was our last night in UK and we chose this hotel because it is close to Heathrow Airport. It is not manned by anyone and you can only be in contact with the administrator via email or a call. I woke up at 5 am as we have to be at the airport by 6.30 am for our 13 hr flight home. We also need to make time to return our rental car and to hop onto the shuttle bus to the airport. So, a warm shower is important before our long journey home but there was no warm water no matter how long we run the water incase the pipe was cold. It was nothing but freezing cold. There was warm water for bath in the evening when we check-in the night before. The room seems to be newly renovated but small. There was nothing to hook our clothes other than just 1 chair in the room for our family of 3 and no side table either. On the ground floor, there's a kitchen. We didn't use it. A car park in front of the house is good for us as we were the only car that park that night. A nearby pub, The Pheasant Inn was good for us to do dinner as it was just a few minutes walk so we need not worry about parking our car.
Stayed 1 night in Jul 2019
Response from Ana on 1 Aug,2019
Dear Guest We are sorry to know you had problems you could have called us so are manager could help you with your issues. Additionally the water problem you had how to use the shower we actually explain in the welcome sent to you. Hope to see you again Regards Ana C&P

8/10 Good

Verified traveller

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
It was a great location, brilliant communications with the staff via email and mobile/text, had all the basics that you needed. My only suggestion would be to include UBS points in with the power sockets to enable all guests to recharge phones etc without needing a adaptor plug + to remove the boiler from the bedroom No. 7 - it fired up every time other guests used the hot water in the communal bathroom
Stayed 1 night in May 2019
Response from Amanda on 17 Jun,2019
Thank you for review we look forward to seeing you again. We will take action in your recommendations.

2/10 Terrible

Verified traveller

Stayed 1 night in May 2019
Response from Amanda on 17 Jun,2019
Dear guest, We hope to see you again please always get in contact with us for more help.

4/10 Poor

Verified traveller

Disliked: Staff & service
Nothing at the property. The heather was off all time and no one there
Stayed 1 night in Mar 2019
Response from Paula on 22 Mar,2019
Dear Guest, Were are sorry you experienced some setbacks on your stays. The manager was on site on the day of your booking and no comment was made then. For the next time, it would be good to just follow the instructions for the heating sent. If this not works just approach the manager he will be happy to help. Best Regards Paula Custumer service.