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"I emailed the property for shuttle service and email was not helpful. Receptionist does not have cart for luggages especially for a solo vacationer like me with 2 luggages (from traveling 4 countries). I was needing help and reception people too busy. They don’t see people in the eyes to see if clients need help or too tired traveling around. They just see people checking in and out. Restaurant foods are okay and I have to wait for coffee refill then bus boy just pick up my foods I left on my table while grabbing or waiting for coffee. And you can tell I didn’t finish my breakfast food, yogurts, fruits yet."

"How close it was to our Terminal"

"Location was great. Lovely hotel. Found the hallways dark "

"Clean room, simple but just what you need"

"I stayed in a Park Suite and it was roomy and comfortable and overlooked Hyde Park which is such a treat. Staff are very helpful and responsive. Nice stay. "

"Really lovely stay, would stay here again! "

"As someone who has never been to the UK, this was a nice hotel to grt calmy acquainted with it. No noise, no danger, and I learned a lot about the casual lifestyle of Londoners. The front desk was quick and helpful, the cleaning staff were polite, and the internet was easy to access and fast. I stayed for five nights with no problems! If you're coming from America, one thing to note is that there aren't any ice machines or water fountains in this hotel. But everything else is in tip top shape!"

"Location. Clean. Comfortable bed."

"Location is excellent for catching public buses to anywhere in London. The stops are across the street. Staff checking us in was excellent, listened to our preferences and coordinated our personal reservations with those of a tour we were linking up with. Breakfast options were too many to list here. They had everything for all tastes, literally. Absolutely love the scent of the lobby and main areas."