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Reviews of The Rinra Makassar

4.5 out of 5
The Rinra Makassar
Jl Metro Tanjung Bunga No 2, Makassar, South Sulawesi

Reviews

8.8

Excellent

Rating 10 - Excellent. 21 out of 40 reviews" "
Rating 8 - Good. 13 out of 40 reviews" "
Rating 6 - Okay. 5 out of 40 reviews" "
Rating 4 - Poor. 1 out of 40 reviews" "
Rating 2 - Terrible. 0 out of 40 reviews" "

9.2/10

Cleanliness

8.6/10

Staff & service

9.4/10

Amenities

9.0/10

Property conditions & facilities

Reviews

6/10 Okay

Yance

Liked: Cleanliness, room comfort
Disliked: Staff & service
Stayed 1 night in Jan 2021

6/10 Okay

Eng Seng

Liked: Staff & service, room comfort
First time stay
Staff is friendly and helpful but room is ok and there are mosquitoes in the room which feel uneasy overall is ok
Stayed 2 nights in Jul 2019

10/10 Excellent

Virginia, Los Angeles

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Great rooms and facilities. Bathroom is very spacious. Amenities are unsurpassed. Courteous staff with good English. Right above a shopping mall. Things to be improved are breakfast buffet, the selections and service are good but some food is cold and dry. Also the parking check in/out gate is located on top of a slope, our car stalled several times after stopping there😅. Overall a very good hotel, I will definitely choose Rinra again on my next trip.
Stayed 3 nights in May 2019

10/10 Excellent

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice property and everything was top notch. Would recommend.
Stayed 3 nights in May 2019

8/10 Good

Andhika Annas

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Mar 2019

8/10 Good

Verified traveller

Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 2 nights in Feb 2019

8/10 Good

Verified traveller

Stayed 2 nights in Dec 2018

8/10 Good

Adrian

Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Room comfort
Lots of potential
Very nice hotel spoiled by noise. We were there four nights. The first night, there were sound checks for a music festival. At 10.30 pm, I asked them to stop and they did. They said the festival the next night would stop at 10.30pm but it went on until after 1 am. The third night, there was an event with live music outside the adjacent mall. The last night, there was an event at one of the three close by convention centres but not too bad. The windows of the room did very little to cut out the noise. The room was excellent except that the bed was a bit hard and there was nowhere to hang wet bathers after using the magnificent infinity pool. There were three service issues. We tried to give a stamped letter to reception to post but they wouldn't accept it. We bought a large (expensive) beer to divide between two glasses. The waiter poured it and left a small amount in the bottle on the counter. Another waiter then threw it away so we missed out. They then claimed the bottle had been empty. They need beach towels for guests to go to the excellent nearby islands. Local transport is also an issue. There are no buses or mini buses. There's usually a taxi waiting near the hotel but not many in town to get back. Best to have the Grab app, although it didn't position the hotel well. The included breakfast was excellent. This hotel has a lot of potential but doesn't seem to have worked out how to best to deal with foreign tourists.
Stayed 4 nights in Oct 2018

8/10 Good

Ahmad Dusuki

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Oct 2018

10/10 Excellent

Edwin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Friendly & courteous staff
Check in was easy. The front office, security and bell boy are very kind and always helpful. The buffet breakfast has variety of choices and the attendants are cheerful and always readily available to assist the customers.
Stayed 3 nights in Sep 2018

10/10 Excellent

Edwin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Friemdly staf
The front office, bell boysecurity personnel and housekeeping are very courteous, friendly and helpful. Except the waiters at the Buffert are indifferent and some of the food are cold. Everything else is praiseworthy.
Stayed 1 night in Sep 2018

10/10 Excellent

Peter

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Enjoyed Makassar
Excellent hotel with good facilities and great staff. Five star stay.
Stayed 3 nights in Aug 2018

10/10 Excellent

Gary

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Fabulous infinity pool.
Very friendly and welcoming staff. The room was clean and comfortable with a great view over the waterfront and city. Only one little problem was the rain shower leaked. The pool was fabulous especially as the sunset over the sea. The restaurant had a great breakfast. There was a wide variety to choose from and staff were very attentive.
Stayed 4 nights in Jul 2018

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel and great view, looking forward to come back again
Stayed 1 night in Jul 2018

4/10 Poor

philip, Singapore

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
Room & facilities
Once enter room, there is light odour similar to vomiting. Bedsheet has one patch light pink Color stain, don’t expect to see from a 5star Hotel. Gym all 3set running track machine not working, screen show “error”.
Stayed 1 night in Jul 2018

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2018

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2017

6/10 Okay

Denise, UK

Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Excellent facilities but poor services
The hotel is very new and facilities are beautiful and functional; pool is gorgeous. Rooms are particularly comfortable with excellent amenities. However, staff, despite being friendly, are very poorly trained. We were 3 people and check-in took almost 40 minutes at 1am, with two staff handling it. Very low levels of English spoken so lots of confusion when ordering services. Incredibly loud music played in bar and pool area until past 10pm during the weekend, making it impossible to even watch TV on the 16th floor. Breakfast had plenty of local options but few international/western options. Finally, the hotel is situated in a large reclaimed area, surrounded by construction sites, so views, even when facing the sea, aren't beautiful. It's isolated from the main city centre but a new mall is opening next door. Overall a very comfortable hotel with great promise once the surrounding area is developed and serious management and staff training are put in place.
Response from Marthin on 18 May,2017
Dear Mr Denise Warmest Greeting From The Rinra Hotel thank you very much for you sharing your experince, i represent management apologized, forward this will not happen again, and we wait Mr Denise for the come to The Rinra Hotel again.

6/10 Okay

alex, Makassar

Liked: Cleanliness, property conditions & facilities
Disliked: Room comfort
Bad services
Quee for 30 minutes at Check in counter, Rooms not ready untill 16.00 PM .
Response from General Manager on 29 Aug,2016
Dear Alex, Warm Greeting from The Rinra Makassar We would like to thank you for taking the time for providing me with your valuable feedback. I was most concerned to receive your feedback outlining the disappointment you experienced during your stay Firstly, please accept sincere apologies for the inconveniences you encountered during stay and we regret that your overall experience had been affected by this and team was unable to fully meet all your expectation . This is not the impression we wish to give our guests. Please be rest assured that the matter reported are certainly not indicative of our usual high standards and that we have personally addressed your comments with the appropriate team including a relevant actions. In the meantime, we would like to thank you for your comments as it is only by receiving such information from our valued guests .Please be advised that I have updated your guest history accordingly in order to avoid any future disappointments. We look forward to welcoming you back and assure you of our best services and personalized attention at all times. Regards, Erwin Arsyad General Manager

10/10 Excellent

Wilhelmina

Liked: Cleanliness, staff & service, property conditions & facilities
Exellent. We hope to be back here.
Stayed 3 nights in Apr 2024

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
とても綺麗。清掃も行き届いている。スタッフさんも笑顔が素晴らしい。
Stayed 4 nights in Nov 2019

10/10 Excellent

Marcel, Amsterdam

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean, excellent breakfast , English speaking staff
Stayed 2 nights in Aug 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Uitstekend. Hotel, omgeving en personeel. Service en ontbijt goed en internationaal
Stayed 2 nights in Jun 2019

6/10 Okay

Verified traveller

Business traveller
Liked: Cleanliness, amenities, property conditions & facilities
L albergo è bello moderno elegante. Il servizio internet pessimo. Lo staff alla reception è gentile ma parla molto male l inglese e qualunque colloquio è di fatto impossibile. Il room service prevede solo pagamento in CONTANTI!!!! Colazione self service buona e molto abbondante. Prezzo competitivo
Stayed 1 night in Mar 2019

10/10 Excellent

Verified traveller

Liked: Staff & service, amenities, property conditions & facilities
Stayed 7 nights in Mar 2019

8/10 Good

geonho

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
몰과 이어져있어 편리함
Stayed 2 nights in Feb 2019

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
Parkirannya terlalu jaih dr lobby
Stayed 2 nights in Jan 2019

8/10 Good

giorgio, zürich

Liked: Cleanliness, property conditions & facilities, room comfort
dieses hotel kann man wirklich empfehlen. super frühstück buffet
Stayed 5 nights in Sep 2018

10/10 Excellent

mag, tours

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hôtel propre et confortable
Confortable propre personnel parle un bon anglais belle piscine et situé près centre commercial avec choix restaurants
Stayed 2 nights in Aug 2018

10/10 Excellent

ziad

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
فندق رائع
الفندق رائع بكل ماتعنية الكلمه من ناحية الفخامه والمعامله وكل شي
Stayed 3 nights in Jul 2018

10/10 Excellent

Rifky

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Fun
Stayed 1 night in Jun 2018

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in May 2018

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in May 2018

10/10 Excellent

marina, japan, tokyo

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
5 star hotel in Makassar
Long time no coming to Makassar. Lucky my friend work in this hotel. Not only the reason, food is delicious, facilities are new. Ah but if u want to swim, bring swimsuit. Usually clothes not allow. And hotel lobby connect to mall entrance. Easy to go!
Stayed 2 nights in May 2018
Response from Martin ( 08114559992) on 24 May,2018
Dear Mr/Mrs Marina Warmest Greeting From The Rinra Makassar, Tahnk you very much For sharing your Experince during stay. we wait Mr/Mrs Marini again in The Rinra Makassar.

10/10 Excellent

Amanda

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hotelnya bersih, viewnya indah, breakfastnya cukup ok, saya memilih hotel ini karena adalah hotel yang terbaik di Makassar. Seluruh keluarga saya menginap di hotel ini
Stayed 3 nights in Aug 2017

8/10 Good

Atsushi

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2017

10/10 Excellent

Verified traveller

Liked: Cleanliness, property conditions & facilities, room comfort
très bon séjour en général
État général rien à dire. Lhotel est parfait pour un bon séjour à makassar. Juste un petit point négatif concernant la réception de l'hotel un peu long.
Stayed 2 nights in Jul 2017

10/10 Excellent

Pei-Yu

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
All people were so frinedly!

8/10 Good

Yurico, Makassar

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Kamarnya enak. view nya bagus, sarapannya juga enak, interior nya bagus banget, hanya masih gersang. di area pool kalau bisa dibuat gimana caranya supaya ada spot yang bisa sedikit berlindung dari panas. overall, keren
Response from General Manager on 29 Aug,2016
Dear Yurico, Warm Greeting from The Rinra Makassar It was a pleasure to have you staying at The Rinra for your holiday in Makassar. We were very happy to know how much you enjoyed your stay in our hotel and that you had a wonderful experience.Very appreciative for all your wonderful comment about our facilities, the view, service offered by our staff, as well as for the highlight about the suggestion to put something at Infinity Pool, one of the most popular Pool to our guests. We look forward to welcome you back to The Rinra Makassar in the very near future. Regards, Erwin Arsyad General Manager

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
New opening new feeling
New hotel clean and good view.
Response from General Manager on 29 Aug,2016
Dear Traveller, Warm Greeting from The Rinra Makassar Thank you for taking the time to write a review on Expedia! It gives me pleasure that you enjoyed your stay at the hotel. That is the way it is supposed to be! Once again thank you, and we look forward to your next visit to Makassar! Regards, Erwin Arsyad General Manager