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Reviews of Deakin Residential Services

3.5 out of 5
Deakin Residential Services
70 Elgar Road, Building MB, Burwood, VIC

Reviews

8.0

Very good

Rating 10 - Excellent. 23 out of 61 reviews" "
Rating 8 - Good. 24 out of 61 reviews" "
Rating 6 - Okay. 7 out of 61 reviews" "
Rating 4 - Poor. 3 out of 61 reviews" "
Rating 2 - Terrible. 4 out of 61 reviews" "

8.8/10

Cleanliness

8.4/10

Staff & service

8.6/10

Amenities

8.2/10

Property conditions & facilities

Reviews

10/10 Excellent

Samuel, Abuja Nigeria

Business traveller
Liked: Cleanliness
Room is spotless and clean. Everything is in good shape
Stayed 1 night in Feb 2020
Response from Sophie on 12 Feb,2020
Greatly appreciate your positive feedback...

8/10 Good

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
The property is cute and small but very hygienic and clean. Good for one person to stay. Price is little high compared to the room
Stayed 1 night in Jan 2020
Response from Sophie on 3 Feb,2020
Greatly appreciate your positive feedback.

10/10 Excellent

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Easy property to stay at. Private. Clean. Curtains let too much light in so next time Ill take my eye covers. Very close to good food and convenient for me to attend my course.
Stayed 2 nights in Dec 2019
Response from Sophie on 26 Dec,2019
Greatly appreciate your positive feedback, and we look forward to seeing you again in the near future. Sophie Reception Coordinator

2/10 Terrible

Verified traveller

Stayed 1 night in Dec 2019
Response from Sophie on 7 Jan,2020
Sorry to hear that we did not meet your expectations.

2/10 Terrible

Verified traveller

Business traveller
Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service, room comfort
Satish k Sethi
Hi the room was tiny/ initially the booked me into a really tiny room. We are a couple and we would have had an uncomfortable night. The initial room had a very poor view on to a wall. This is student accommodation not 3.5 star accommodation. Very difficult to find. Had to go through student’s common room to get to our bedroom. Not serviced. Very basic towels. This is the worst fitout place I have been to. Locks everywhere - have to take keys with you. Felt out of place being in a hall of residence. Price was wrong - should be $50 per night.
Stayed 2 nights in Nov 2019
Response from Sophie Reception Coordinator on 3 Dec,2019
Good morning Mr Sethi It saddens me to read that we did not meet your expectations. Our Reception is available 24/7 and we would have assisted with any of your concerns. As you so rightly pointed out we are a student accommodation facility which is stated in the Expedia description when you made your booking. We pride ourselves in our safety and security, as we have been awarded numerous honours on this. However, we appreciate your feedback as these comments will assist us in improving our product.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
economical and convenient pleasant staff easy checkin and out
Stayed 1 night in Nov 2019
Response from Sophie on 24 Nov,2019
Good morning and thank you for feedback. Hope to see again

2/10 Terrible

Verified traveller

Stayed 1 night in Oct 2019
Response from Sophie on 20 Nov,2019
Good morning, Sorry to see that we didn't meet your expectations. I would be very interested in your feedback as to why. Its from feedback that we can improve our product. Thanking you Sophie Reception Coordinator

6/10 Okay

Xueyang

Disliked: Room comfort
Fire alarm triggered by someone in the student accommodation and had to run out.
Stayed 1 night in Sep 2019
Response from Sophie on 20 Nov,2019
Hi Xueyang, I can understand and relate with the inconvenience of a fire alarm, but we need to be very cautious as the safety and well being of our residents is our priority. Looking forward to welcoming you back in the future Sophie Reception Coordinator

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly staff, clean, reasonable price. Great location for trams, buses, plenty of parking if you have a car. Free parking overnight until 08:30am in the white zones.
Stayed 1 night in Sep 2019
Response from Sophie - Reception Coordinator on 23 Sept,2019
Greatly appreciate your feedback, and its always rewarding to read that we were able to meet your expectations. Thank you for considering DRS for your accommodation and look forward to welcoming you back in the future. Kind regards Sophie

6/10 Okay

Verified traveller

Liked: Cleanliness
Disliked: Property conditions & facilities
Reception staff were all very helpful. Tv does not work and one of the two did not work, but otherwise ‘it was okay
Stayed 2 nights in Jun 2019

8/10 Good

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great, clean room. I just wish it was closer to the city.
Stayed 2 nights in May 2019

2/10 Terrible

Mark

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
I had to be moved at 2.30 a.m. because there is NO air conditioning in this "Green" building. The beds are the same as concrete, and there are few amenities
Stayed 1 night in Dec 2018

6/10 Okay

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
The room was clean all the kitchen appliances worked. However the tv refused to be tuned to get the free to air channels neither auto or manual tuning worked. The bed itself was very comfortable however a serious lack of bedding was an issue NO extra pillow (1 isn't really enough) And NO doona or Warm winter weight blanket meant I was cold. The shower and bathroom were very good and the desk & chair were very comfortable to work on.
Stayed 2 nights in Feb 2019

8/10 Good

Verified traveller

Liked: Staff & service, amenities, property conditions & facilities
Stayed 2 nights in Jan 2019

6/10 Okay

Verified traveller

Stayed 2 nights in Jan 2019

8/10 Good

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We stayed here because of the proximity to Wattle Park where we attended a wedding. The Fusion cafe was open so we were able to buy lunch close by. Reception staff were friendly and helpful which made our stay pleasant. The room was on the small side but had everything we needed.
Stayed 1 night in Jan 2019

10/10 Excellent

Velavan, Melbourne, VIC

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Deakin Residential Services is very nice place to stay. Neat and tidy, value for money.
Stayed 15 nights in Dec 2018

10/10 Excellent

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A nice place to stay and a real value for money. Friendly staff, clean rooms, good amenities like well sized fridge, kitchenette, study table, free wifi,etc.
Stayed 15 nights in Nov 2018
Response from Gary on 12 Dec,2018
Our front desk team enjoy getting reviews like this. A good size fridge is great compared to the average mini bar style you get in most hotels.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Nov 2018

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Quiet and comfortable
Very good value for money for an apartment with kitchen, bathroom free wi fi. The bed was very comfortable, the area was very quiet and the building secure with great service.
Stayed 4 nights in Nov 2018
Response from Gary on 12 Dec,2018
We agree, a good nights rest when you are traveling is ideal. Free and good wifi does make travel easier!

4/10 Poor

Verified traveller

Travelled with family
Liked: Staff & service
Disliked: Cleanliness
Shampoo boxes were all empty, there was only one bath towels and it was dirty. It seems like there’s no house cleaning services. The room inside is moisture and cold while the heater keeps not working. However, luckily there was hot water supply.
Stayed 1 night in Nov 2018
Response from Gary on 12 Dec,2018
We are sorry that your experience was as we intend. Our reception team is available 24 hours. They would be able to assist to try and resolve issues such as the ones you encountered.

8/10 Good

Belinda, Launceston, TAS

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Self-contained and a great location for all my week's bits and pieces, at Deakin.
Stayed 4 nights in Nov 2018
Response from Gary on 12 Dec,2018
Thank you Belinda. Glad we made your stay easy.

10/10 Excellent

SAMANTHA

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

10/10 Excellent

Patrick

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A nice stay in Deakin Residential Services.
The staff was friendly. Room was clean. Air conditioner was good. Free Wi Fi provided. Location was good and close to restaurants. It had free car parking because of weekend. Also the room rate was not expensive.
Stayed 1 night in Mar 2018

8/10 Good

Marina, Kingston, Ontario, Canada

Liked: Cleanliness, staff & service
Reasonable cost for short term stay
Room was what I expected: simple, basic necessities, and very clean. I was just there for one night, to help support my daughter who was starting a semester of study as an international student at Deakin.
Stayed 1 night in Feb 2018

8/10 Good

Verified traveller

Liked: Cleanliness, property conditions & facilities
Stayed 4 nights in Jan 2018

8/10 Good

Profiteer, Sydney, Australia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Parking fee extra
Reception office was hidden behind construction boarding. There was no bell to gain entrance. Sign at door said ring a number. Once inside the reception staff was very helpful.
Stayed 1 night in Jan 2018
Response from Reception - Deakin Residential on 1 Feb,2018
Thank you for your feedback. We understand the restrictions of the construction boarding and will look into further signage.

10/10 Excellent

Bill, Hong Kong

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Far better than I anticipated.
just a great experience all round. Who needs to stay at a big hotel property when this accommodation met all my needs and so cheap. Great value!!
Stayed 2 nights in Jan 2018
Response from Reception - Deakin Residential on 1 Feb,2018
Thank you for your review Bill. We are glad you had a great experience with us.

8/10 Good

Linda

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Compact but good except for wifi
Very compact, clean and organised room. Staff were very helpful. However wi fi not at all good and suggest instructions for tv are left in room
Stayed 2 nights in Nov 2017
Response from Reception - Deakin Residential on 1 Feb,2018
Thank you for your feedback Linda. We are glad the room was to your satisfaction. We will take on board the feedback about the TV instructions.

10/10 Excellent

Sarah, Sydney

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The place was pleasant & well set up. Good security & easy to access.
Stayed 1 night in Dec 2017
Response from Reception - Deakin Residential on 1 Feb,2018
Thank you for your feedback Sarah. We are glad you enjoyed your stay.

8/10 Good

Gem, ACT

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great for a Deakin Uni conference stay
Much better than anticipated, overall! I would recommend this place during quiet term times, and on week days, when the nearby facilities are all open but the noise and crowds are minimal.
Stayed 2 nights in Nov 2017

6/10 Okay

tayla, melbourne

Liked: Cleanliness, property conditions & facilities
Clean
Nice place for one person for a night, very slow internet, tv wouldn't work. Clean room and is cheap but wouldn't stay for more than a night
Stayed 1 night in Nov 2017

10/10 Excellent

Patrick

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very good accommodation choice
Overall very good.
Stayed 1 night in Jul 2017

4/10 Poor

Verified traveller

Disliked: Cleanliness, room comfort
Unpleasantly surprised when heavy vehicle construction noise on first days began well before 6am. After one week had to ask for towels and sheets to be changed.

8/10 Good

Chris, Western Australia

Liked: Cleanliness, staff & service
Disliked: Room comfort
Nice cheap digs convenient to city tram and bus
Nice place to stay, but you get what you pay for. The bed was dreadful, but staff did try to find me a more comfortable mattress [it wasn't]. Would have appreciated having my bin emptied as I was there for a week and ate take away Indian which wasn't emptied from the bin, a bit disappointing. But apart from that, good cheap digs in Melb. Also a clean towel would have been nice, didn't enjoy using the same one for over a week. Better quality towels would have been nice too, but I appreciate its is student digs. perhaps they could have several rooms set up with better quality bed, towels etc for an increased price, would be a good option. Fabulous free internet, very fast was much appreciated and good sized television. Excellent airconditioning.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very clean accomodation with everything that you need for a successful night stay. The only disadvantage was having to pay for parking during the weekdays and it can be a bit noisy wit nearly construction. Staff are helpful and knowledgeable. Would stay here again anytime.

10/10 Excellent

Peter, Launceston Tas

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Quick stop one night,all very good.
Only there for 5 overnight hours and no complaints.

8/10 Good

Ricky, Sydney

Liked: Cleanliness, staff & service, property conditions & facilities
Great stay for the price, needs improvement though
Stayed here for a conference at Deakin - mostly great, but keep in mind that the logic of the accomodation is that of a student hostel, not a fully furnished studio apartment. Great shower, comfortable AC, extremely nice private study area with very clever lighting, fridge is well sized, good stove and everything was in good working order. However, every furnished studio apartment I've ever been to had with its stove at least some minimal cooking utensils; usually a cheap pot, a cheap pan, a half excuse of a knife, a spatula, a plastic chopping board and often some salt and pepper. Sure you won't be preparing anything three michelin starred but at the very least you'd be able to prepare a quick pasta, some steak, etc. This apartment had nothing but two plates (a small and large), a bowl, one butter knife, one tablespoon, one teaspoon and a fork. And that's it. You get a two stove gaslit kitchen top but its unclear what that's for unless you're dragging along a kitchen with you which I, and most of my fellow travellers, don't usually do. I wouldn't have minded if they bumped the costs up by a couple dollars a night to facilitate for these, because without them its basically your usual hotel room (rather than a furnished studio) where you essentially have to eat out every meal except a milk+cereal/toast for breakfast. Also, the bed mattress is below par of even the most basic budget motels (here I'm comparing with Ibis etc). Very decent for the price though.

8/10 Good

Tony

Liked: Cleanliness, room comfort
Perfect for student stay
Perfect for attending lectures at Deakin University, very quiet and clean rooms.

6/10 Okay

g, c

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Too far away from the city! 60 tram stops away
The accom was $50 taxi trip to the city 60 tram stops Good accom excellent staff! Just too far away from the city

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

8/10 Good

Verified traveller

Liked: Cleanliness, property conditions & facilities
Small but cheap room. Room numbering needs tone improved. Overall, happy with my stay. Will be staying there again.

8/10 Good

Udayan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
It was a great place with very supporting and warm reception staff, however free WiFi fried a couple of times. The TV didn't work, and the property had no technician to correct it. And full booking meant, I didn't get different room.

8/10 Good

jodie

Liked: Property conditions & facilities, room comfort
Convenient and affordable
For the price this accommodation is excellent value in a great location should you need to attend deakin university.

4/10 Poor

Verified traveller

Liked: Staff & service
Disliked: Property conditions & facilities, room comfort
Basic accomodation
Room was clean but very basic. The bed was terrible. It is student accommodation so don't expect a hotel. There is nothing close to the hotel.

10/10 Excellent

Ron, Glenorchy, Tasmania

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A Pleasant Surprise

10/10 Excellent

Patrick, Sydney

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A comfortable accormmodation.
the room is clean and of good size. It has all the basis facility.

10/10 Excellent

PK, Floorcraft, Gippsland

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Affordable clean close to trams
At the last minute I needed somewhere to stay in the eastern suburbs due to work. The room was fine, had a small kitchen and for less than $90 a night nowhere better anywhere in the city.

8/10 Good

dandan, China

Liked: Cleanliness, room comfort
Great
Quiet, small studio, good locations for deakin students

6/10 Okay

John, Wendouree

Disliked: Room comfort
Clean & Comfortable for a Business/Education trip
These are some of the nicest student residences I've seen ... a little hard to find if you arrive late at night - Look for the MB at the top of the building on the left rather than relying on 'Accommodation' signage. Rooms are clean, well equipped ... only complaint was the AC is centrally controlled & was a little cold to begin with & there is no extra bedding. Staff were exceedingly polite, friendly & helpful!