Private kitchenette

Reviews of Quest Melbourne Airport

4.5 out of 5
Quest Melbourne Airport
20 Annandale Road, Melbourne Airport, VIC

Reviews

8.8

Excellent

Rating 10 - Excellent. 885 out of 1604 reviews" "
Rating 8 - Good. 522 out of 1604 reviews" "
Rating 6 - Okay. 106 out of 1604 reviews" "
Rating 4 - Poor. 62 out of 1604 reviews" "
Rating 2 - Terrible. 29 out of 1604 reviews" "

9.2/10

Cleanliness

9.0/10

Staff & service

8.8/10

Amenities

9.0/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

10/10 Excellent

dean

Travelled with family
Liked: Cleanliness, property conditions & facilities
The area in which it was situated was very industrial but it wasn’t a major problem considering the convenience to access the airport
Stayed 1 night in Apr 2024
Response from Blake on 2 May,2024
Good morning Dean,Thank you for choosing to stay at Quest Melbourne Airport. We appreciate you taking the time to share your feedback. Hope you have a great week and we hope to see you again at Quest Apartment Hotels soon. Kind Regards,Blake RandallProperty Manager

10/10 Excellent

Robert

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Comfortable room
Stayed 1 night in Apr 2024
Response from Blake on 23 Apr,2024
Good morning Robert,Thank you for choosing to stay at Quest Melbourne Airport and thank you for taking the time to review your stay. We’re truly pleased you enjoyed your time with us. We look forward to welcoming you back to Quest Apartment Hotels soon. Kind Regards,Blake RandallProperty Manager

2/10 Terrible

Kate

Stayed 1 night in Apr 2024

10/10 Excellent

Callum

Stayed 1 night in Apr 2024

10/10 Excellent

Kenneth

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
The tv is not a smart tv. We were unable to get any on line free to air programs. Eg, 7 , iview.
Stayed 1 night in Apr 2024
Response from Blake on 9 Apr,2024
Good afternoon Kenneth,Thank you for choosing to stay at Quest Melbourne Airport and taking the time to provide feedback about your experience. From your comments, I realise we need to undertake both additional training and a stricter review of our room inspection procedures. I will certainly be taking responsibility for this and am confident our staff will be very responsive to this.We hope to see you again at Quest Apartment Hotels soon. Kind Regards,Blake RandallProperty Manager

10/10 Excellent

Kathryn

Liked: Cleanliness, property conditions & facilities
Great accomodating staff. Clean rooms and great housekeeping Only complaint is washer/dryer useless.
Stayed 3 nights in Apr 2024
Response from Blake on 9 Apr,2024
Good afternoon Kathryn,Thank you for choosing to stay at Quest Melbourne Airport and taking the time to provide feedback about your experience. I am pleased that you loved the rooms, housekeeping and staff. I will be sure to pass on your wonderful comments to the team.I am sorry to hear your stay was impacted by the washer / dryer. I'll make sure that is looked into right away. We hope to see you again at Quest Apartment Hotels soon. Kind Regards,Blake RandallProperty Manager

10/10 Excellent

Sara, Palmerston North

Liked: Cleanliness, amenities, property conditions & facilities
Was a great place to stay, everyone was so accommodating
Stayed 1 night in Mar 2024
Response from Blake on 31 Mar,2024
Good morning Sara,Thank you for choosing to stay at Quest Melbourne Airport and thank you for taking the time to review your stay. We’re truly pleased you enjoyed your time with us.I will be sure to pass on your wonderful comments to the team and we look forward to welcoming you back to Quest Apartment Hotels soon. Kind Regards,Blake RandallProperty Manager

8/10 Good

Venkata

Liked: Cleanliness, amenities, property conditions & facilities
Decent place for short stays, close to airport.
Stayed 1 night in Mar 2024
Response from Blake on 26 Mar,2024
Good morning Venkata,Thank you for choosing to stay at Quest Melbourne Airport and taking the time to provide feedback about your experience. I'm thrilled you enjoyed most aspects and we look forward to hopefully welcoming you back again soon.Kind Regards,Blake RandallProperty Manager

10/10 Excellent

Shirley, Armadale

Stayed 1 night in Mar 2024

10/10 Excellent

Akhilesh

Stayed 1 night in Feb 2024

10/10 Excellent

Chenchen

Liked: Cleanliness, property conditions & facilities
Stayed 1 night in Feb 2024

10/10 Excellent

Mandy

Stayed 1 night in Jan 2024

10/10 Excellent

rachael

Liked: Cleanliness, amenities, property conditions & facilities
Great distance from airport, great value to money.
Stayed 1 night in Jan 2024
Response from Blake on 4 Feb,2024
Good morning Rachael,Thank you for choosing to stay at Quest Melbourne Airport, and thank you for the 5/5 review!It was pleasing to see you enjoyed your time with us and we look forward to welcoming you back sometime soon.Kind Regards,Blake RandallProperty Manager

10/10 Excellent

Brendon

Liked: Cleanliness, room comfort
Good stay
Our flight was late so we arrived after midnight and the building was locked. We called the on-call manager and they directed us to a lock box to retrieve our key within minutes. Room was clean and nice as expected. No issues at all.
Stayed 1 night in Jan 2024
Response from Blake on 4 Feb,2024
Good morning Brendon,Thank you for choosing to stay at Quest Melbourne Airport and taking the time to provide feedback about your experience. It was pleasing to read the after-hours process was seamless and the room was clean for your arrival. We look forward to welcoming you back to Quest Apartment Hotels soon. Kind Regards,Blake RandallProperty Manager

6/10 Okay

Matthew

Business traveller
Liked: Cleanliness
Stayed 1 night in Jan 2024

10/10 Excellent

John

Liked: Cleanliness, room comfort
Stayed 1 night in Jan 2024

8/10 Good

Arash

Liked: Cleanliness, amenities, property conditions & facilities
Overal good, but it’s located in an industrial area with absolutely nothing exciting around it. Only good if you want a place to sleep and that’s all about it!
Stayed 1 night in Jan 2024
Response from Blake on 30 Jan,2024
Good afternoon Arash,Thank you for taking the time to review your recent stay at Quest Melbourne Airport.Hope you have a great week and we hope to see you again at Quest Apartment Hotels soon. Kind Regards,Blake RandallProperty Manager

8/10 Good

Jinder

Liked: Cleanliness, property conditions & facilities
Nice and quiet
Stayed 1 night in Jan 2024

10/10 Excellent

Amisha, sydney

Liked: Cleanliness, amenities, property conditions & facilities
Stayed 1 night in Jan 2024

10/10 Excellent

Kate

Liked: Amenities
Stayed 1 night in Jan 2024

10/10 Excellent

Matthew

Business traveller
Liked: Cleanliness, amenities, property conditions & facilities
Great Location
Stayed 2 nights in Jan 2024
Response from Blake on 17 Jan,2024
Good afternoon Matthew,Thank you for choosing to stay at Quest Melbourne Airport and thank you for taking the time to review your stay. We’re truly pleased you enjoyed your time with us. We hope to see you again at Quest Apartment Hotels soon. Kind Regards,Blake RandallProperty Manager

8/10 Good

Suzanne Swarti

Travelled with group
Liked: Cleanliness, amenities, property conditions & facilities
Airport nearby
Stayed 1 night in Jan 2024
Response from Blake on 17 Jan,2024
Good afternoon Suzanne,Thank you for choosing to stay at Quest Melbourne Airport. We appreciate you taking the time to share your feedback. Hope you have a great week and we look forward to welcoming you back sometime soon.Kind Regards,Blake RandallProperty Manager

10/10 Excellent

Stephen

Stayed 1 night in Nov 2023

8/10 Good

Gavin

Stayed 1 night in Jan 2024

10/10 Excellent

Greg

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Excellent service and very happy easy to deal with staff. Hotel lovely n clean.
Response from Blake on 17 Jan,2024
Good afternoon Greg,Thank you for choosing to stay at Quest Melbourne Airport. We appreciate you taking the time to share your feedback. I will be sure to pass on your wonderful comments to the team. We look forward to welcoming you back to Quest Apartment Hotels soon. Kind Regards,Blake RandallProperty Manager

10/10 Excellent

Denise

Liked: Cleanliness, room comfort
Great location and standard of accomodation
Perfect for early travel to the airport
Stayed 1 night in Jan 2024
Response from Blake on 8 Jan,2024
Good morning Denise,Thank you for choosing to stay at Quest Melbourne Airport and thank you for taking the time to review your stay. We’re truly pleased you enjoyed your time with us. Hope you have a great week and we look forward to seeing you again soon.Kind Regards,Blake RandallProperty Manager

10/10 Excellent

Yuanpeng

Stayed 1 night in Jan 2024

10/10 Excellent

Alan, Alice Springs

Stayed 1 night in Jan 2024

10/10 Excellent

Mary

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Clean
Stayed 1 night in Dec 2023
Response from Blake on 17 Jan,2024
Good afternoon Mary,Thank you for choosing to stay at Quest Melbourne Airport and thank you for taking the time to review your stay. We’re truly pleased you enjoyed your time with us. We look forward to welcoming you back to Quest Apartment Hotels soon. Kind Regards,Blake RandallProperty Manager

8/10 Good

Sally

Stayed 1 night in Dec 2023

10/10 Excellent

Tanai

Liked: Cleanliness, amenities, property conditions & facilities
Very clean
Stayed 1 night in Jan 2024
Response from Blake on 17 Jan,2024
Good afternoon Tanai,Thank you for the 5/5 review! I'm glad you enjoyed your time with us, and we hope to see you again soon.Kind Regards,Blake RandallProperty Manager

8/10 Good

Robert

Liked: Cleanliness, amenities, property conditions & facilities
This is a nice place to stay but the distance from the airport can be expensive if you arrive outside their pickup hours
Stayed 1 night in Dec 2023
Response from Blake on 17 Jan,2024
Good afternoon Robert,Thank you for choosing to stay at Quest Melbourne Airport. We appreciate you taking the time to share your feedback. I am pleased that most of your stay was positive, however I am sorry your stay was impacted by the shuttle operating times.At Quest, we pride ourselves on delivering exceptional guest experiences and your insights help us continually improve. We hope to see you again at Quest Apartment Hotels soon. Kind Regards,Blake RandallProperty Manager

10/10 Excellent

Alison

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Stayed 1 night in Dec 2023

10/10 Excellent

Jason

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Overall very happy great for family’s
Stayed 1 night in Dec 2023
Response from Blake on 17 Jan,2024
Good afternoon Jason,Thank you for taking the time to provide feedback from your recent stay.I'm thrilled you enjoyed the experience and we look forward to welcoming you back soon.Have a great week!Kind Regards,Blake RandallProperty Manager

10/10 Excellent

Liz

Stayed 1 night in Dec 2023

10/10 Excellent

Heather

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Stayed 1 night in Dec 2023

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, room comfort
Quest Tullermarine review.
Great position near airport. Complimentary parking at Quest... Some basic breakfast options available at reception. Ample room for my son and I. Facilities were clean and comfortable. As we were here new years eve, we had some noisy neigbours celebrating the new year in. We decided to stay near airport due to an early flight. Airport about 5 mins drive away.
Stayed 1 night in Dec 2023
Response from Blake on 8 Jan,2024
Good morning,Thank you for taking the time to provide feedback from your recent stay at Quest Melbourne Airport.I am pleased that you loved our location and facilities, however I am sorry to hear your stay was impacted by some noisy neighbours. Hope the rest of your journey was hassle free and we look forward to welcoming you again at Quest Apartment Hotels soon. Kind Regards,Blake RandallProperty Manager

8/10 Good

Ayman

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Great one bedroom apartment, very clean and tidy. Appliances were all clean and everything was provided prior to arrival. We checked in late, the process with the key box was simple and the staff texted the code through shortly before our arrival. Only downside was the absence of laundry detergent in the room, which was provided once requested. Staff are very friendly and helpful!
Stayed 1 night in Dec 2023
Response from Blake on 8 Jan,2024
Good afternoon Ayman,Thank you for choosing to stay at Quest Melbourne Airport and thank you for taking the time to review your stay. We’re truly pleased you enjoyed your time with us. We hope to see you again at Quest Apartment Hotels soon. Kind Regards,Blake RandallProperty Manager

6/10 Okay

Andrea

Travelled with family
Liked: Cleanliness, property conditions & facilities
We had thought we would get breakfast and have dinner options available. Also my son got locked in between the rooms where the doors join, a real safety hazard if he had been alone.
Stayed 1 night in Dec 2023
Response from Blake on 8 Jan,2024
Good evening Andrea,Thank you for choosing to stay at Quest Melbourne Airport and taking the time to provide feedback about your experience. It was concerning to read about the interconnecting doors. I'm sorry your son was locked in-between them. I'll have it investigated right away with building management. Thank you again for your feedback. I hope we might have an opportunity to accommodate you again in the future and restore your confidence in Quest. Kind Regards,Blake RandallProperty Manager

10/10 Excellent

Melissa

Liked: Cleanliness, amenities, property conditions & facilities
Great customer service from the front desk to the shuttle driver
Stayed 1 night in Dec 2023
Response from Blake on 2 Jan,2024
Good morning Melissa,Thank you for choosing to stay at Quest Melbourne Airport. We appreciate you taking the time to share your feedback. It was pleasing to read you loved the customer service from all staff. I will be sure to pass on your comments to the teamWe look forward to welcoming you back to Quest Apartment Hotels soon. Kind Regards,Blake RandallProperty Manager

10/10 Excellent

Juan Pablo

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Great service and hotel at a reasonable price
Stayed 1 night in Dec 2023
Response from Blake on 2 Jan,2024
Good morning Juan Pablo,Thank you for choosing to stay at Quest Melbourne Airport and taking the time to provide feedback about your experience. I'm thrilled you enjoyed your time with us and we look forward to welcoming you back soon.Kind Regards,Blake RandallProperty Manager

10/10 Excellent

Tim

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Stayed 1 night in Dec 2023

8/10 Good

Gregory

Liked: Cleanliness
Stayed 1 night in Dec 2023

8/10 Good

Matthew, Macquarie Park

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Stayed 1 night in Dec 2023

10/10 Excellent

Gregory

Stayed 1 night in Dec 2023

10/10 Excellent

Narelle

Stayed 1 night in Dec 2023

10/10 Excellent

sudhakar

Business traveller
Liked: Cleanliness, room comfort
Stayed 16 nights in Dec 2023

10/10 Excellent

Wayne

Stayed 1 night in Dec 2023

10/10 Excellent

Stephanie

Stayed 1 night in Dec 2023

10/10 Excellent

Gary

Stayed 1 night in Dec 2023