Hi Kale, We're delighted to hear that you found our rooms impressive and appreciated the amenities provided. Your feedback regarding the climate control and the advance check-in confirmation is greatly appreciated. We apologize for any noise disturbances caused by the loading dock and high winds but are pleased to hear that your overall experience was very pleasant. If there's anything else we can do to enhance your stay, please don't hesitate to let us know. We look forward to welcoming you back in the future!Kind Regards,Samuel SunSenior General Manager

Hi Tony, We're delighted to hear that you enjoyed your stay with us and found our location convenient for exploring the area and dining out. It's great to know that you found your room clean and spacious, with useful amenities like a microwave and fridge. Thank you for choosing to stay with us, and we hope to welcome you back again soon! If there's anything else we can do to make your next stay even more enjoyable, please don't hesitate to let us know.Kind Regards,Samuel SunSenior General Manager

Hi Michelle J S, Thank you for sharing your feedback with us. We sincerely apologize for the issues you experienced during your stay.We understand that the smell from the street and the water gushing out from the air conditioning unit must have been unpleasant and inconvenient for you. We're sorry for any discomfort this caused. Additionally, we apologize if the offered room change was not suitable for you.Regarding cleanliness, we take your comments seriously and will ensure that our housekeeping team pays extra attention to the cleanliness of the apartments going forward. We also appreciate your feedback about the kitchen appliances and utensils, and we will look into replacing any pots and pans that are no longer in good condition.Regarding safety concerns about the lack of overnight staff, we understand your apprehension and will review our procedures to ensure the safety and security of our guests at all times.We're glad to hear that you found the staff friendly and helpful when they were available, and that you appreciated the spaciousness of the rooms and the convenience of the location.We apologize for any inconvenience caused during your stay, and we hope that you will consider giving us another chance to provide you with a more positive experience in the future. If you decide to return, please don't hesitate to reach out to us directly, and we will do our best to ensure a comfortable and enjoyable stay for you.Kind Regards,Damon KimGeneral Manager

Hi Ed, Thank you for providing your rating and feedback. We're glad to hear that you had an overall positive experience during your stay.If there are any specific areas where we could improve to earn that extra star in the future, please feel free to share your thoughts with us. Your feedback is invaluable to us as we strive to continuously enhance our guests' experience.Thank you for choosing to stay with us, and we hope to have the opportunity to welcome you back for an even better stay in the future.Kind Regards,Damon KimGeneral Manager

Hi Poh Geok, Thank you for sharing your positive feedback. We're delighted to hear that you found our location convenient, with proximity to a supermarket, restaurants, and the train station. We're also glad that you appreciated the secured parking.If there's anything specific you enjoyed about your stay or if you have any preferences for future visits, please feel free to share. We value your input and look forward to the opportunity to host you again.Thank you for choosing our accommodation.Kind Regards,Damon KimGeneral Manager

Hi Jessica,I'm truly sorry for the numerous issues you faced during your stay. It's disheartening to learn about the cleanliness problems with the bed sheets, the inconvenience caused by missing batteries, no hot water, and the unavailability of the lifts due to the water leakage on November 27th. The staff worked tirelessly across all levels to assist guests relocating and checking out, but the manpower was stretched thin as this was unforeseen.I'll personally review our procedures to ensure better handling of such situations in the future. I completely understand your decision not to book with us again, but I hope you might reconsider in the future.Kind Regards, Damon Kim General Manager

Hi Jeff,It's great to hear that the location and amenities were convenient for you. I'm sorry to learn about the cleanliness issues, stained carpets, and noise disturbances you experienced. Your feedback is invaluable, and I'll ensure our housekeeping team addresses these concerns promptly to enhance our standards. While I'm glad you found value in our pricing, I completely understand your hesitation given these issues. We aim to provide a much better experience, and I hope you might reconsider in the future.Kind Regards, Damon Kim General Manager

Hi Joann, I'm thrilled to hear you had a flawless experience! If there's anything specific that made your stay exceptional or any feedback you'd like to share, please feel free. Your insights help us maintain this level of excellence for all our guests.Kind Regards,Damon KimGeneral Manager

Hi Travis, I'm sorry to hear about your low rating. If you have any specific concerns or issues you'd like to discuss, please feel free to share, and we'll do our best to address them. Your feedback is valuable in helping us improve our services.Kind Regards,Raj PatelBuilding Manager

Dear Keith,I hope this message finds you well. I wanted to reach out and express our sincere apologies for the disappointing experience you had during your recent stay at our Sky One Apartment. Your feedback is invaluable to us, and we take it seriously as it helps us improve our services.Our Concierge opening hours on weekends are from 9:00AM-5:30PM I understand that your stay did not meet your expectations, and I want to assure you that this is not the standard we strive to maintain. We deeply regret that you encountered issues during your visit, and I would like to address the specific concerns you raised in your review.We appreciate your feedback. We are taking immediate steps to rectify these issues and prevent their recurrence in the future. Your comfort and satisfaction are of utmost importance to us, and it is disheartening to learn that we fell short on this occasion.Once again, I apologize for the inconvenience and frustration you experienced during your stay. We hope that you will consider giving us another chance to make it up to you. We are committed to delivering a more enjoyable experience during any future visits you may have with us.Thank you for bringing your concerns to our attention, and we look forward to the opportunity to address them and improve the quality of our services.Sincerely,Sky One Concierge

Hi Tracy, Thank you very much for your excellent rating of 10 out of 10! We're thrilled that you had such a wonderful experience with us. If you have any more feedback or if there's anything specific that made your stay outstanding, please don't hesitate to share. We look forward to serving you again in the future!Kind Regards,Raj PatelBuilding Manager

Hi Tammie,We're glad to hear that you had an overall positive experience during your stay. We appreciate your feedback regarding the bed and the desire for a jug. We understand that preferences for bedding can vary. And We'll take your comment into consideration. Thank you for choosing to stay with us.Kind Regards,Raj Patel -Building Manager

Hi Aldo, Thank you for your feedback, and we appreciate you choosing to stay with us. We always strive to provide the best experience for our guests. If there are any specific aspects you'd like to share regarding your stay or any suggestions for improvement, please feel free to let us know. Your input is valuable and helps us enhance our services for future guests. We hope to have the opportunity to welcome you back in the future and provide you with a better experience.Kind Regards,Raj PatelBuilding Manager

Hi Tuan Minh,It sounds like you found the location to be quite vibrant and bustling! A place reminiscent of a bustling Chinatown in Hong Kong can offer a rich array of dining and shopping options. Thank you for recommending us! We look forward to welcoming you back on your next visit. Kind Regards, Raj Patel Building Manager

Hi Michael, Thank you for your perfect rating of 10 out of 10! We're thrilled to hear that you had an excellent experience during your stay with us.If you have any specific comments or suggestions for how we can continue to provide exceptional service, please feel free to share them. We value your feedback and look forward to welcoming you back for another outstanding stay in the future.Kind Regards,Raj PatelBuilding Manager

Hi Ziwei, Thank you for sharing your feedback with us. We're delighted to hear that you found our staff friendly and that our location made it easy to access food and transportation. Providing convenience and excellent service is important to us.If you have any more comments or if there's anything else we can assist you with in the future, please do not hesitate to reach out. We appreciate your feedback and look forward to welcoming you back for another pleasant stay.Kind Regards,Raj PatelBuilding Manager

Hi Ziwei,We extend our sincere gratitude for your exceptional feedback. Your kind words have truly uplifted our team and serve as a testament to our unwavering commitment to providing an outstanding experience for our guests.Rest assured, we remain dedicated to maintaining the same level of effort and attention to detail to ensure that each one of our guests enjoys a truly spectacular stay. Your satisfaction is of utmost importance to us, and we appreciate your recognition of our ongoing endeavors.Kind Regards, Building Manager Raj Patel

Hi Ziwei,We're glad to hear that you had a good experience! We appreciate your feedback and will take it into consideration as we continue to improve our services. Raj Patel-General Manager

Hi Ziwei, Thank you for the excellent rating.It's fantastic to hear you enjoyed your stay with us so much. We're delighted we could accommodate you during your stay and that we left you with a beautiful impression. Your praise for our cleanliness, location, and team is much appreciated. Thank you for taking the time to share.We look forward to hosting you again soon!Kind Regards,Raj PatelBuilding Manager

Hi Yun, Thanks so much for staying with us and taking the time to rate your experience. We strive for five stars every single time, so we're sorry we missed the mark in some way. We hope you'll come back and give us a chance to earn that fifth star!Kind Regards,Raj PatelBuilding Manager

Hi Hanny,Thank you for rating us perfectly. We hope that you had a great stay with us.Kind Regards,Raj PatelBuilding Manager

Hi Alice, Thanks so much for staying with us, Alice, and for taking the time to write a review! We want to ensure our guests have a beautiful experience staying with us, starting with a lovely apartment. Thank you so much for calling it out--we sure appreciate it! We'd love to see you again soon!!!Kind Regards,Raj PatelBuilding Manager

Hi Lee, Thanks so much for staying with us, Lee, and for taking the time to write a review! We want to ensure our guests have a beautiful experience staying with us, starting with a lovely apartment. Again, thank you so much for calling it out--we sure appreciate it! We'd love to see you again soon!!!Kind Regards,Raj PatelBuilding Manager

Hi Helton, Thank you for rating us perfectly. We hope that you had a great stay with us.Kind Regards,Raj PatelBuilding Manager

Hi Sharni-Lee,We thank you for your comments about your recent stay at Sky One Apartments and for highlighting the aspects that met your approval and those aspects you liked less.Kind Regards,Raj PatelBuilding Manager

Our sincerest apologies for your inconvenient encounter. Please rest assured that we have taken note of your feedback and will ensure that our services and facilities are improved accordingly. We do hope to be of better service to you on your next visit. Until then, we look forward to welcoming you back.

Hi Tharumaputhian, Thank you for the glowing review.We're delighted to hear that you had a wonderful stay with us. We strive to provide our guests with warm hospitality, comfortable rooms, and efficient service, which is great to hear.We'd love to host you again in the future; we'd look forward to that!Kind Regards,Raj PatelBuilding Manager

Hi Scott, Thank you for taking the time to rate us excellent and post your review. We are glad to know that you enjoyed our service. It was our pleasure to be of service and to ensure that you had nothing less than a great experience with us. We look forward to welcoming you back.Kind Regards,Raj PatelBuilding Manager

Hi Wan Ping, Our sincerest apologies for your inconvenient encounter. Please rest assured that we have taken note of your feedback and will ensure that our services and facilities are improved accordingly. We do hope to be of better service to you on your next visit. Until then, we look forward to welcoming you back.Kind Regards,Raj PatelBuilding Manager

Thank you for your thoughtful and detailed review. Our goal has always been to deliver quality and memorable experiences, and we appreciate this feedback as this will make us improve better. Kind Regards, Sky One Concierge

Dear Ghulam,We appreciate you taking the time to provide us with feedback about your stay. We sincerely apologise that your stay did not meet your expectations. Please note that your feedback have been passed onto and we will be using your feedback to make some important changes. We trust we will have the opportunity to welcome you back to Arise in the future. Kindest Regards, Sky One

Dear Valued Guest, Thank you for leaving us such a wonderful review. We are so delighted that you enjoyed your stay. We put customer service and satisfaction as our number one priority and your review reaffirms the hard work we put in every day. Once again, thank you for choosing to stay with Arise and I trust we have the opportunity to welcome you back again in the future. Kindest Regards,

Dear Valued Guest, We appreciate you taking the time to provide us with feedback about your stay. We sincerely apologise that your stay did not meet your expectations. Please note that your feedback have been passed onto and we will be using your feedback to make some important changes. We trust we will have the opportunity to welcome you back to Arise in the future. Kindest Regards, Sky One

Dear Valued Guest, Thank you for leaving us such a wonderful review. We are so delighted that you enjoyed your stay. We put customer service and satisfaction as our number one priority and your review reaffirms the hard work we put in every day. Once again, thank you for choosing to stay with Arise and I trust we have the opportunity to welcome you back again in the future. Kindest Regards, Sky One

Dear Valued Guest, Thank you for leaving us such a wonderful review. We are so delighted that you enjoyed your stay; our dedicated staff will especially be happy to hear. We put customer service and satisfaction as our number one priority and your review reaffirms the hard work we put in every day. Once again, thank you for choosing to stay with Arise and I trust we have the opportunity to welcome you back again in the future. Kindest Regards,

Dear Valued Guest, Thank you for sharing your experience with us. I am so sorry that your recent stay with us fell short of expectations. We are using your feedback to make some important changes and trust we will have the opportunity to welcome you back again in the future. Kindest Regards, Sky One

Thanks for staying with Arise Sky One

Dear Sir/Madam it's very disappointed to hear that you had stay experience with us which is not matching your expectation. Based on what you mentioned, I am sure some of them we are able to look into and see what we can do to improve if you can kindly advise your booking details. please feel free to contact me on 0400 654730 directly so that I can have proper statement and go through with my team and relevant department to ensure the issues to be take care of. Looking forward to hearing from you, Kind regards,

Dear Valued Guest, it's very disappointed to hear that your current stay experience with us wasn't matching your expectation. it will be great appreciated if you can provide me bit more details of the maintenance issues in the room you had stay so that I have a chance to look into it. Looking forward to hearing from you, Kind regards,

thank you very much for your feedback. looking forward to welcoming you back to the hotel in the very near future. Kind regards,

Thank you very much for your feedback! we will look into the areas you mentioned and should discuss with the relevant department and see what we can improve. Kind regards,

Thank you for leaving us such a wonderful review and choosing to stay with Arise Hotels & Apartments and look forward to welcoming you back soon. Kind Regards,

Dear Alison, Thank you for leaving us such a wonderful review. We are delighted that you enjoyed your stay. Our team will be very happy to hear your feedback. We always endeavour to put guest service and satisfaction as our number one priority and your review reaffirms the hard work we put in every day. We thank you for choosing to stay with Arise Hotels & Apartments and look forward to welcoming you back soon. Kind Regards,

Thank you very much for your rating. Looking forward to welcoming you back to the hotel. Kind regards,

Dear Valued Guest, Thank you for leaving us such a wonderful review. We are delighted that you enjoyed your stay. Our team will be very happy to hear your feedback. We always endeavour to put guest service and satisfaction as our number one priority and your review reaffirms the hard work we put in every day. We thank you for choosing to stay with Arise Hotels & Apartments and look forward to welcoming you back soon. Kind Regards,