Outdoor pool

Reviews of Veriu Collingwood

4.5 out of 5
Veriu Collingwood
25 Johnston street, Collingwood, VIC

Reviews

9.4

Exceptional

Rating 10 - Excellent. 48 out of 65 reviews" "
Rating 8 - Good. 13 out of 65 reviews" "
Rating 6 - Okay. 3 out of 65 reviews" "
Rating 4 - Poor. 0 out of 65 reviews" "
Rating 2 - Terrible. 1 out of 65 reviews" "

9.8/10

Cleanliness

9.6/10

Amenities

10/10

Property conditions & facilities

9.2/10

Eco-friendliness

Reviews

10/10 Excellent

Craig

Travelled with group
Liked: Cleanliness, amenities, property conditions & facilities
Great location, clean, well maintained, good facilities. Will be back.
Stayed 4 nights in Apr 2024
Response from Veriu Collingwood on 4 May,2024
Hi Craig,Thank you for sharing your amazing experience at our hotel! It's fantastic to hear that your experience during your stay meets your expectations. Your kind words mean a lot to us, and we want to express our gratitude for choosing our hotel. We can't wait to welcome you back in the future! Kind regards,Veriu Collingwood

10/10 Excellent

Ian

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Functional smaller than expected, a view would have helped. Very secure car park, shame it was at an extra cost
Stayed 4 nights in Apr 2024

10/10 Excellent

Jayden

Liked: Cleanliness, amenities, property conditions & facilities
Absolutely amazing property, and in the best location. Would stay here as my first option in all of Melbourne again. Room had everything I could possibly need at all, and was the perfect place to stay for a longer trip. Loved the location from the city and the pool area is so special.
Stayed 5 nights in Apr 2024
Response from Veriu Collingwood on 4 May,2024
Hi Jayden, We truly appreciate your choice in staying with us and we. We are eagerly look forward to welcoming you back in the future. If there's anything we can do to make your next stay even better, please don't hesitate to let us know.Kind regards,Veriu Collingwood

8/10 Good

Karen

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Great location for eating out and very quiet .Close to public transport options. We had roadside room and street noise was minimal . We were on first floor and had the old building frontage as the outdoor patio area for our room . Unfortunately it was dirty and not inspiring to use at all . Would recommend asking for floor above 1st if you like more light in your room we did ask to be moved but they couldn’t accommodate request . Stayed 6 nights . Great to have kitchenette in room, didn’t like how shower is not closed in as part of toilet area , no door to seperate from living area . Overall would probably stay again but ask for room on higher floor .
Stayed 6 nights in Mar 2024
Response from Veriu Collingwood on 31 Mar,2024
Hi Karen, We appreciate you taking the time to share your experience staying with us. We apologise for the cleanliness issue in the courtyard, we have passed on your feedback to the housekeeping team to get it rectified. Karen,, we look forward to welcoming you back in the future. Please reach out to us if there's anything else we can do to make your next stay even better. Kind regards,Veriu Collingwood Team

10/10 Excellent

Gordon

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Quite unique design..set up for short stsys..had dishes. Kettle. Nespresso machine..suite quite nice...great patio..suite on 1st floor..not delux but quite spacious..comfortable.
Stayed 3 nights in Mar 2024
Response from Veriu Collingwood on 21 Mar,2024
Hi Gordon, we appreciate you taking the time to share your experience staying with us. We are thrilled to hear that you enjoyed your stay and found the hotel suited your needs. We look forward to welcoming you back in the future. Please reach out to us if there's anything else we can do to make your next stay even better. Kind regards, Veriu Collingwood Team

10/10 Excellent

Joyce

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
The room was beautiful and fully appointed including coffee maker which is missing in many Australian rooms we have been at. The pool and hot tub were quite nice. We liked the security system and felt very safe leaving out room. We didn't drive in Melbourne as the traffic was epic, so returned out car rental on the way to our hotel. The neighborhood was very loud at night and we had some issues with the room not being cool enough at night. When I awoke at 1 am, I was able to open the door and provide a cooler sleeping area once the noise quieted down.
Stayed 1 night in Feb 2024
Response from Veriu Collingwood on 21 Mar,2024
Hi Joyce, we appreciate you taking the time to share your experience staying with us. We are thrilled to hear that you enjoyed your stay with us. We are located in a lively neighbourhood hence some noise is inevitable. We look forward to welcoming you back in the future. Please reach out to us if there's anything else we can do to make your next stay even better. Kind regards, Veriu Collingwood Team

10/10 Excellent

Leonard

Liked: Cleanliness, amenities, property conditions & facilities
Love staying here. It is a lovely gem in the heart of Collingwood.
Stayed 3 nights in Jan 2024
Response from SK on 2 Feb,2024
Hi Leonard, Thank you so much for taking the time to share your delightful review! We are thrilled to hear that you love staying with us and consider our space a lovely gem in the heart of Collingwood.We look forward to welcoming you back to our little slice of paradise in Collingwood soon. If there's anything specific you enjoyed during your stay or any suggestions you may have to enhance your experience further, we'd love to hear them.Warm regards,Veriu Collingwood Team

10/10 Excellent

ken r

Liked: Cleanliness, room comfort
City fringe
Clean tidy. Washing machine and iron useful
Stayed 6 nights in Jan 2024
Response from Veriu Collingwood on 31 Jan,2024
Hi Ken,Thank you for your kind response. We are really happy to hear that you enjoyed the amenities that we have at our hotel!We hope that you choose to stay with us again.Kind regards,Veriu Collingwood

10/10 Excellent

Kezia

Liked: Cleanliness, room comfort
Stayed 3 nights in Jan 2024
Response from SK on 23 Jan,2024
Hi Kezia,Thank you for rating your recent experience and we hope to welcoming you back in the future.Kind regards,Veriu Collingwood Team

10/10 Excellent

Dean, Philadelphia

Stayed 5 nights in Jan 2024
Response from SK on 8 Feb,2024
Hi Dean,Thank you for the fantastic rating. We hope to welcome you back at Veriu Collingwood for another great stay!Kind regards,Veriu Collingwood Team

10/10 Excellent

Verified traveller

Liked: Cleanliness, room comfort
Amazing
A lovely new hotel very close to all the inner north action. Super clean, excellent daily service, lovely rooftop pool with several areas for groups to sit and relax. Beautifully appointed with lovely bathroom and kitchen amenities provided
Stayed 3 nights in Jan 2024
Response from SK on 18 Jan,2024
Dear guest,Thank you for your kind words! We're thrilled to hear that you enjoyed your stay at our lovely new hotel. It's wonderful to know that our proximity to the inner north action was convenient for you. We're delighted that you found the hotel super clean and appreciated our excellent daily service.We're glad you had a chance to enjoy the rooftop pool and its various areas for relaxation. Your positive comments about our beautifully appointed rooms, along with the lovely bathroom and kitchen amenities, are truly appreciated.We look forward to welcoming you back for another delightful stay.Warm regards,Veriu Collingwood Team

10/10 Excellent

Liam

Liked: Cleanliness, room comfort
Stayed 2 nights in Jan 2024
Response from SK on 17 Jan,2024
Hi Liam,Thank you for rating your recent experience at Veriu Collingwood. We're glad that you are satisfied with your stay. We hope to welcome you back in the future.Kind regards,Veriu Collingwood Team

10/10 Excellent

Carmela

Travelled with family
Liked: Cleanliness, room comfort
Great location, clean and close to transport.
We had a queen room. while it was small, it was beautifully furnished and had space enough to comfortably unpack our suitcase. The room included a kitchen with sink, dishwasher, oven, induction cooktop, and full-sized fridge. There was cutlery and crockery. This room would be amazing for an extended stay ( especially if you didn't want to eat out every meal). The bathroom had a great shower. Very happy to stay again.
Stayed 1 night in Jan 2024
Response from SK on 14 Jan,2024
Hi Carmela,Thank you for taking the time to share your positive experience! We're thrilled to hear that you enjoyed your stay in our queen room. It's wonderful to know that despite the room being compact, you found it beautifully furnished and thoughtfully equipped with a kitchen providing all the essentials for an extended stay. We're delighted you appreciated the amenities, including the great shower in the bathroom. We look forward to welcoming you back for another enjoyable stay in the future!Warm regards,Veriu Collingwood Team

8/10 Good

Emile, Collingwood

Travelled with partner
Liked: Amenities, property conditions & facilities
Incredibly well appointed rooms with outdoor space. Rooftop pool fantastic addition. Best option hotel for all collingwood/fitzroy for sure
Stayed 3 nights in Jan 2024
Response from SK on 14 Jan,2024
Hi Emile,Thank you for the fantastic review! We're delighted to hear that you found our rooms incredibly well-appointed and enjoyed the outdoor space. It's great to know that our rooftop pool was a fantastic addition to your experience. We appreciate your kind words and are honored to be considered the best hotel option for Collingwood/Fitzroy. We look forward to welcoming you back for another wonderful stay!Warm regards,Veriu Collingwood Team

10/10 Excellent

Phillip

Liked: Cleanliness, property conditions & facilities
Stayed 17 nights in Dec 2023
Response from SK on 28 Jan,2024
Hi Phillip,Thank you for the fantastic rating. We hope to welcome you back in the future.Warm regards,Veriu Collingwood Team

10/10 Excellent

Wes

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Very much enjoyed our stay! It was one of the best stays we ever had.
Stayed 5 nights in Jan 2024
Response from SK on 9 Jan,2024
Hi Wes,Thank you so much for sharing your positive experience with us! We are thrilled to hear that your stay was one of the best you've ever had. Our team takes great pride in providing exceptional service, and it's rewarding to know that we contributed to making your stay enjoyable. We hope to have the pleasure of welcoming you back for another outstanding experience in the future.Kind regards,Veriu Collingwood Team

10/10 Excellent

Catherine

Stayed 2 nights in Dec 2023
Response from SK on 31 Dec,2023
Hi Catherine,Thank you for rating your recent experience at Veriu Collingwood. We hope to welcome you back in the future.Kind regards,Veriu Collingwood Team

10/10 Excellent

Lucinda

Business traveller
Liked: Cleanliness, amenities, property conditions & facilities
Great new hotel. Very comfortable and in a good location for eating out and easy onto highway
Stayed 2 nights in Dec 2023
Response from SK on 22 Dec,2023
Hi Lucinda,Thank you so much for taking the time to share your feedback with us! We are delighted to hear that you found our hotel to be great and comfortable. It's fantastic to know that our location was convenient for dining out and easy access to the highway.We appreciate your kind words and hope to have the pleasure of welcoming you back to our hotel in the future. If there's anything specific you enjoyed or any areas where we can improve, please feel free to let us know.Safe travels and warm regards,Veriu Collingwood Team

10/10 Excellent

Timothy

Liked: Cleanliness, property conditions & facilities
It was really good the roof top really makes it a place to stay just a shame itisnt 24/ hours
Stayed 4 nights in Dec 2023
Response from SK on 9 Dec,2023
Hi Timothy,Thank you for your kind words! We're delighted you enjoyed your stay and the rooftop. Your feedback about 24-hour access is noted, and we appreciate your suggestion. We hope to welcome you back soon!Warm regards,Veriu Collingwood Team

10/10 Excellent

Leonard Chance

Liked: Cleanliness, amenities, property conditions & facilities
Locate in the heart of Collingwood. This property is great kind of a little bit of a secret gem.
Stayed 2 nights in Dec 2023
Response from SK on 9 Dec,2023
Hi Leonard,Thank you for sharing your wonderful feedback! We're thrilled to hear you found our property to be a hidden gem in the heart of Collingwood. It's guests like you who make our efforts truly rewarding. We look forward to welcoming you back for another delightful stay.Warm regards,Veriu Collingwood Team

10/10 Excellent

Tristan

Liked: Cleanliness, amenities, property conditions & facilities
The property itself was amazing, the location great, the amenities were gorgeous, loved the heated pool however I wish the spa/jacuzzi was bigger as other people occupied it until closing.
Stayed 2 nights in Nov 2023
Response from SK on 1 Dec,2023
Hi Tristan,Thank you for your positive feedback on our property, location, and amenities. We're glad you enjoyed the heated pool.We apologize for any inconvenience with the spa/jacuzzi size and its occupancy. We'll address this issue promptly to improve future experiences.We look forward to welcoming you back for an even better stay.Warm regards,Veriu Collingwood Team

10/10 Excellent

Sean

Liked: Cleanliness, amenities, property conditions & facilities
Great location, would recommend.
Stayed 10 nights in Nov 2023
Response from SK on 1 Dec,2023
Hi Sean,Thank you for the 5 out of 5 rating! It's our pleasure to host you and we hope to see you back in the future.Warm regards,Veriu Collingwood Team

10/10 Excellent

Edmund

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
A great area for bars and Restaurants and to wonder around
Stayed 3 nights in Nov 2023
Response from SK on 9 Dec,2023
Hi Edmund,Thank you for your fantastic review! We're delighted to hear that you enjoyed the vibrant atmosphere of the area, with its great selection of bars and restaurants. We appreciate you taking the time to share your experience, and we look forward to hosting you again for more wonderful moments.Warm regards,Veriu Collingwood Team

10/10 Excellent

Jordan

Liked: Cleanliness, amenities, property conditions & facilities
Amazing property. Highly recommend.
Stayed 2 nights in Nov 2023
Response from SK on 25 Nov,2023
Hi Jordan,Thank you for your rating! We truly appreciate your choice in staying with us and we eagerly look forward to welcoming you back in the future. Warm regards,Veriu Collingwood Team

6/10 Okay

Claire

Business traveller
Liked: Cleanliness, room comfort
Great hotel
Nice hotel, great gym and pool, decent location, but there was still some building work happening in the lobby which was noisy and disruptive and not communicated. Otherwise it's a pretty high standard for the price.
Stayed 1 night in Nov 2023
Response from SK on 25 Nov,2023
Hi Claire,We're glad to hear that you have had a good experience at Veriu Collingwood, and that you enjoy our location and amenities. We sincerely apologize for the inconvenience you experience in the lobby during your stay. The work has been completed. Claire, we are taking notes on your feedback and we will ensure a better communication with the guest moving forward. Thank you once again for your feedback and please feel free to reach out if you have any further suggestions.Warm regards,Veriu Collingwood Team

8/10 Good

Georgia

Travelled with family
Liked: Cleanliness, room comfort
Short family getaway
Our small getaway was absolutely great, the bed was extremely comfortable & the rooms were clean. Another massive bonus was that you couldn’t hear our neighbours which we absolutely loved having a proper sleep in on our holiday. The only thing that left us a sour taste was that our key cards were blocked early hours of morning of check out, we were half an hour late checking out and we got a knock on the door from the receptionist asking us to leave. Now that really left a sour taste as she saw that we would have been a returning guest as our good friends are residents at Veriu also having a small child things go wrong. We have just come back from a European holiday and never were we asked to leave because we’re late checking out, it seems a little unreasonable and in poor taste that we get a rude knock on the door. The receptionist didn’t even ask us at check out how our stay was. My husband & I both said it just ruined our stay with Veriu ending our trip with such a rude experience from that particular staff member.
Stayed 4 nights in Nov 2023
Response from SK on 8 Nov,2023
Hello Georgia,We're happy to hear that you have had a comfortable stay with your family. We understand the importance of continuously improving our services, and your feedback plays a crucial role in that process. Georgia, our standard check out time is 10AM and the room key is programmed to expired by that time. Unless communicated with the reception about a possibility of a late check out (late check out is subject to availability), it is a part of our check out procedure to reach out to the guest either by phone call or by door knock, also to confirm shall guest need any extension. Georgia, as for your interaction with the staff, we have taken notes and will address this further with the team. If there's anything else we can do to make your next stay even better, please don't hesitate to let us know.Warm regards,Veriu Collingwood Team

10/10 Excellent

Trudy

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Would definitely stay again. Quiet rooms, very clean, friendly and helpful staff and in a great area.
Stayed 2 nights in Oct 2023
Response from SK on 3 Nov,2023
Hello Trudy,It's truly wonderful to hear that you had such a fantastic experience with our team. We are looking forward to welcoming you back at Veriu Collingwood in the future.Warm regards,Veriu Collingwood Team

8/10 Good

Davin

Business traveller
Liked: Cleanliness, room comfort
Holy access card Batman!
Great hotel but the 3 tier key card access is a bit annoying
Stayed 1 night in Oct 2023
Response from SK on 21 Oct,2023
Hi Davin,Thank you for your review. Just as other hotels, the card or key access purpose is to ensure the security of the building. However, we will take a note on your feedback and discuss this further with the team to see if any improvement can be implemented to ease up the process.Davin, we hope to welcome you back in the future.Warm regards,Veriu Collingwood Team

6/10 Okay

Wanita

Liked: Cleanliness, property conditions & facilities
In-room facilities are great and cover the basics of what is needed for a short stay. Housekeeping is good however some issues with consistencies of what housekeeping do. Front desk customer service needs a lot of improvement. Some staff are friendly and professional however, most staff seem junior and uncertain of what they are doing. This translates to room bookings both in person and online and the accuracy of information provided verbally. Overall, I wouldn’t stay at this property again and would be reticent to stay at any other Veriu properties if this is the standard to be expected. It’s a great concept however, needs a lot of work for an Aparthotel to remain competitive.
Stayed 14 nights in Sep 2023
Response from Veriu Collingwood on 25 Oct,2023
Hi Wanita, Thank you for taking the time to provide your feedback. We are glad to hear you found the facilities to your liking, though it’s disappointing to hear you found the service lacking, as the Front Office Team attempted to facilitate most requests including 3 room moves during your stay. As a note regarding Housekeeping services, as informed on check-in, the rate you had booked included one Full service and one Light service per week. Hopefully this provides some clarity regarding the different levels of cleaning services you received. We appreciate your choice in staying with us and wish you the best. Kind regards, Veriu Collingwood Team

10/10 Excellent

Michael

Travelled with family
Liked: Cleanliness, room comfort
Stayed 2 nights in Sep 2023
Response from SK on 4 Oct,2023
Hi Michael,Thank you for the 10 out of 10 rating! We are glad that your experience has met your expectation. We look forward to seeing you back soon.Warm regards,Veriu Collingwood Team

8/10 Good

Allan

Travelled with partner
Liked: Amenities, property conditions & facilities
Close to city
Stayed 2 nights in Sep 2023
Response from SK on 28 Sept,2023
Thank you for taking your time to rate us, Allan. We look forward to welcoming you back anytime soon!Veriu Collingwood Team

8/10 Good

Charanjit

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Overall great experience. Front desk possibly need more training (one in particular). Lovely clean centrally located.
Stayed 3 nights in Sep 2023
Response from SK on 13 Sept,2023
Hi Charanjit,We highly appreciate your feedback. We strive to provide our guests with all the comforts they need. Therefore, we will take your review with the team and work on an improvement.Charanjit, we are happy to hear that you enjoy your experience at Veriu Collingwood. We look forward to welcoming you anytime in the future.Warm regards,Veriu Collingwood Team

10/10 Excellent

Krystal

Stayed 1 night in Sep 2023
Response from SK on 30 Sept,2023
Thank you for taking your time to rate your experience at Veriu Collingwood, Krystal! We look forward to welcoming you back in the future.Warm regards,Veriu Collingwood Team

8/10 Good

Chad

Liked: Cleanliness, property conditions & facilities
Stayed 1 night in Sep 2023
Response from SK on 24 Sept,2023
Hi Chad,Thank you for taking your time to give us a review. We hope to welcome you back in the future.Warm regards,Veriu Collingwood Team

8/10 Good

Jacqui

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
staff very friendly, cleanliness was good. Would be nice if more normal teabags were available, also sugar sachets.
Stayed 1 night in Sep 2023
Response from SK on 7 Sept,2023
Hi Jacqui,Thank you for taking your time to write us a review. We're glad to hear that you enjoy your stay at Veriu Collingwood and that you find the space and the service up to your standard. Tea bags and sugar sachets are provided in the room along with the coffee machine. If you are after any amenities item during your stay in the future, please feel free to reach out to our reception staff and they will be more than happy to assist.Jacqui, we hope to welcome you back at Veriu Collingwood anytime soon!Warm regards,Veriu Collingwood Team

10/10 Excellent

Olga

Business traveller
Liked: Cleanliness, room comfort
Great hotel, in a very nice neighborhood not far from CBD. I especially appreciated washing & drying machines in the room - a very useful thing during a business trip.
Stayed 3 nights in Aug 2023
Response from SK on 4 Sept,2023
Hi Olga,Thank you for taking your time write us a review. We're happy to hear that the room and amenities conveniently suit your needs. If you are looking to come back to Collingwood, please feel free to reach out and our team will take care of you.Kind regards,Veriu Collingwood Team

10/10 Excellent

Brian

Liked: Cleanliness, room comfort
Stayed 8 nights in Aug 2023
Response from SK on 1 Sept,2023
Hi Brian,Thank you for your fantastic review! We are looking forward to welcoming you back at Veriu Collingwood soon.Warm regards,Veriu Collingwood Team

10/10 Excellent

Corinne

Liked: Cleanliness, amenities, property conditions & facilities
We loved everything about this hotel the staff we so friendly and helpful
Stayed 4 nights in Aug 2023
Response from SK on 23 Aug,2023
Hi Corinne,It's great to hear your fantastic experience at Veriu Collingwood! We will make sure to pass on your positive feedback to our team as they would love to hear your kind words. Hope to see you back soon.Warm regards,Veriu Collingwood

10/10 Excellent

Nikki

Liked: Cleanliness, amenities, property conditions & facilities
Staff were very helpful! Room was great
Stayed 1 night in Jul 2023
Response from SK on 23 Aug,2023
Hi Nikki,Thank you for your feedback. We are excited to hear that you enjoy the room and the staff hospitality during your stay. Nikki, we look forward to welcoming you back soon.Warm regards,Veriu Collingwood

10/10 Excellent

Alexander

Liked: Cleanliness, amenities, property conditions & facilities
Great location and excellent presentation and design. Friendly staff.
Stayed 1 night in Jul 2023
Response from SK on 17 Jul,2023
Hi Alexander,Thank you for your star review! We're happy to hear that you love our hotel location, the interior design and the hospitality from the staff. Alexander, we hope to see you back anytime soon.Warm regards,Veriu Collingwood Team

10/10 Excellent

Rebecca

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Great property, very clean and easy access to Collingwood, Fitzroy and CBD. Lovely friendly staff. Great pool and spa area. Will be so great when the roof top bar opens for afternoon swims and a poolside drink. Will definitely stay again.
Stayed 1 night in Jul 2023
Response from SK on 17 Jul,2023
Hi Rebecca,Thank you for taking your time to write us a review. We're pleased that you have had a great experience during your stay, and that you love the location, the cleanliness and the service & hospitality from the team. It has been a pleasure to have you as our guest and we look forward to welcoming you back soon.Warm regards,Veriu Collingwood Team

10/10 Excellent

Keith

Business traveller
Liked: Cleanliness, room comfort
Hipster Collingwood - stay local
Was a great stay experience. Close to cafes & small bars . Also easy tram ride to the CBD. 30 minutes by Uber to the airport. Very convenient.
Very convenient to local businesses & transport
Stayed 2 nights in Jul 2023
Response from SK on 16 Jul,2023
Hi Keith,We're excited to hear that you have had a fantastic time at Veriu Collingwood and experience the uniqueness of the local area! We are looking forward to seeing you back anytime soon.Kind regards,Veriu Collingwood Team

8/10 Good

Helen

Liked: Cleanliness, amenities, property conditions & facilities
Veriu is very modern and comfortable. Staff are friendly and helpful. The room was very compact. I would have liked a bathroom door and a well lit mirror. Also, more clothes storage space.
Stayed 4 nights in Jul 2023
Response from SK on 10 Jul,2023
Hi Helen,Thank you for your feedback! It's great to hear that you enjoy your time here at Veriu Collingwood. We will take note on your feedback and take an appropriate action accordingly. Helen, we hope to see you back anytime soon.Warm regards,Veriu Collingwood Team

6/10 Okay

David

Stayed 1 night in Jun 2023
Response from SK on 23 Aug,2023
Hi David,Thank you for your response. If there's anything we can do to make your future stay more enjoyable, please feel free to reach out to our team directly.Warm regards,Veriu Collingwood

10/10 Excellent

Erin

Travelled with family, Travelled with group
Liked: Cleanliness, amenities, property conditions & facilities
This is one of the BEST hotels I have stayed in Melbourne and anywhere in Australia. My booking was very last minute (same day) and I received a phonecall from the hotel within half an hour of making my booking. They called to confirm my approximate time of arrival, the room size I was after (King bed) and whether I would like to use on-site parking. Being so new, the hotel is super clean and aesthetically it looks amazing. The rooms are a very generous size, warm, comfortable and designed and furnished beautifully. The bed! OMG THE BED! The most comfortable bed I have ever experienced in a hotel. Unfortunately I only stayed for one night and I really did not want to leave that bed. Also it came with 4 pillows, each pillow was a different type (soft, firm, semi etc) and I have never experienced that in a hotel before. Usually they either come with pillows that are all too hard or too soft. The only thing that we were disappointed about was that the advertised rooftop bar and pool was not there or at least it was not available to use. I understand this is a very new hotel (maybe only opened a few weeks ago) however a rooftop bar and pool should not be advertised on their website as being there if it is not. We had purposely booked this hotel because it was for a birthday and we were planning on having drinks on the rooftop in the evening. Luckily there are so many wonderful bars in Collingwood that we could visit instead. Honestly still a 10/10 hotel!
Stayed 1 night in Jun 2023
Response from SK on 25 Jun,2023
Hi Erin,Your feedback is the music to our ears! We're delighted to hear that you had such a fantastic experience at the hotel and that you enjoyed the genuine care from our team. From the aesthetic, to the service and amenities (the bed, too!), we strive to provide our guests with all the comforts they need for a memorable stay.At the same time, we appreciate your input as it helps us improve our services, in particular regarding the rooftop pool and bar. We apologize for the shortcomings and we will make the necessary adjustment to provide a better experience in the future.Erin, we would love to have you back at Veriu Collingwood, and hopefully for more than one night. We're looking forwards to seeing you soon.Warm regards,Veriu Collingwood Team

10/10 Excellent

Cambria

Liked: Cleanliness, amenities, property conditions & facilities
I ended up staying at the Veriu Queen Victoria Market location. Staff were responsive. Location was great. And the rooms were brand new and gorgeous and fully equipped with kitchen etc.
Stayed 4 nights in May 2023
Response from SK on 20 Jun,2023
Hi Cambria,We're glad to hear that you have a great experience in Veriu Queen Victoria. We highly appreciate your understanding with the delay of our openings. If you are visiting Melbourne anytime soon, please feel free to reach our team as we would really love to welcome you here at Veriu Collingwood! Warm regards, Veriu Collingwood Team

10/10 Excellent

Lyla

Liked: Cleanliness, amenities, property conditions & facilities
Vrijwel alles aan dit hotel was fantastisch. Mensen die er werken zijn enorm gastvrij en hebben mij geholpen waarnodig of hoorde me als ik een klacht had over iemand anders in het hotel. Enige minpuntje was dat het buiten vrij rumoerig kon zijn en dat kon je soms goed horen, ook binnen het hotel is het iets wat gehorig. Zwembad en jacuzzi niet gebruikt, maar zag er prima uit. In de gym hebben ze in principe alles wat je nodig hebt, airco stond alleen erg koud dus dat was wat minder. Het ligt dicht bij de tram waardoor je gemakkelijk in het centrum kan komen, veel eet gelegenheden eromheen, supermarkt is om de hoek. Al met al prima weken gehad!
Stayed 20 nights in Mar 2024
Response from Veriu Collingwood on 4 May,2024
Hi Lyla, We appreciate you taking the time to share your experience staying with us. We are glad you found it a comfortable place to stay as we pride ourselves on delivering a positive experience and sharing true hospitality. We look forward to welcoming you back in the future. Please reach out to us if there's anything else we can do to make your next stay even better.Kind regards,Veriu Collingwood

10/10 Excellent

Verified traveller

Travelled with group
Liked: Cleanliness, room comfort
Stayed 4 nights in Jan 2024
Response from SK on 5 Feb,2024
Hi there!Thank you for rating your experience at Veriu Collingwood. We hope to welcome you back in the future!Warm regards,Veriu Collingwood Team

10/10 Excellent

margurite

Stayed 6 nights in Dec 2023
Response from SK on 29 Dec,2023
Hi Margurite,Thank you for rating your recent experience at Veriu Collingwood. We look forward to welcoming you back in the future.Warm regards,Veriu Collingwood Team

10/10 Excellent

Viktor

Business traveller
Liked: Cleanliness, room comfort
Stayed 7 nights in Nov 2023
Response from SK on 25 Nov,2023
Hi Viktor,Thank you for the 10 out of 10 rating. It has been a pleasure to host you at Veriu Collingwood and we hope to welcome you back soon.Warm regards,Veriu Collingwood Team