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Reviews of Dream Apartments Quayside

4 out of 5
Dream Apartments Quayside
69 City Road, Newcastle-upon-Tyne, England

Reviews

8.4

Very good

Rating 10 - Excellent. 66 out of 129 reviews" "
Rating 8 - Good. 38 out of 129 reviews" "
Rating 6 - Okay. 10 out of 129 reviews" "
Rating 4 - Poor. 6 out of 129 reviews" "
Rating 2 - Terrible. 9 out of 129 reviews" "

8.4/10

Cleanliness

8.6/10

Staff & service

7.6/10

Amenities

8.6/10

Property conditions & facilities

6.0/10

Eco-friendliness

Reviews

4/10 Poor

Michael Anthony

Travelled with partner
Disliked: Amenities, property conditions & facilities
Dislikes. In The first apartment (42), the door handle to the living area fell off and we found that the washing machine was broken. We were then moved to apartment 43 which was in a very poor condition for a “luxury apartment “. There were broken tiles in the shower which had been stuck back in place with silicone sealer. A toilet that didn’t flush. The kitchen bench was cracked and chipped. Every room had a self closing fire door.
Stayed 1 night in Jan 2024

10/10 Excellent

Merin

Travelled with group
Liked: Cleanliness, room comfort
Stayed 2 nights in Dec 2023

6/10 Okay

Michael

Travelled with group
Disliked: Room comfort
Not what it says on the tin
The apartment was nothing like the one in the picture. It was fairly large, but furnished very cheaply and in desperate need of a bit of maintenance. On arrival we were greeted by a visit from two fire engines - a shower had apparently caused the alarm to be triggered... should not happen! If you are used to student accommodation or hostels then this place is ok. But even then it really isn't a great location.
Stayed 1 night in Nov 2023

10/10 Excellent

Joseph

Travelled with group
Liked: Cleanliness, room comfort
Stayed 1 night in Oct 2023

10/10 Excellent

Robert

Stayed 1 night in Sep 2023

6/10 Okay

Paris

Liked: Property conditions & facilities
Stayed 4 nights in Aug 2023

2/10 Terrible

Rebecca

Stayed 1 night in Aug 2023

8/10 Good

Janine

Liked: Cleanliness, property conditions & facilities
Was upgraded to 2 bedroom apartment with balcony and view over the river. Large apartment, kitchen adequate, could have done with a few more standard utensils (tin opener, scissors, 2 oven gloves rather than 1). Whole apartment needed some tlc. Tap loose in the en-suite and loose floor tiles. Settee very lumpy too. However, bed was clean and comfortable which was the main thing needed. Towels and toiletries provided along with tea, coffee and milk. Only stayed 1 night and got bargain price so can’t complain. Staff on reception friendly and we were able to leave luggage there before we could check in. Would definitely use again at the right price
Stayed 1 night in Aug 2023

2/10 Terrible

Verified traveller

Disliked: Room comfort
Disappointed
Half of the bulbs don’t work, the kettle didn’t work, the microwave didn’t work - checked all the isolator switches and still nothing. The seal on the shower is decayed meaning that the floor gets covered with no way of avoiding it. The toilet seat is broke and slips and it was a bit dirty. No plug for the bath, pretty sure the washing machine leaks, the carpets damp and sticky in places. Stains all up the walls. Ground Room was next to car park and was a bit noisy in the morning.
Stayed 1 night in Jun 2023

2/10 Terrible

JOHN

Travelled with partner
Liked: Amenities
Disliked: Cleanliness, property conditions & facilities
Catfished by the photos. The apartments are far from luxury. It wasn’t clean. The bedroom window latch didn’t work at all.
Stayed 1 night in Jun 2023

2/10 Terrible

David

Travelled with group
Disliked: Amenities
There was one key for the three of us, and the noise from a property opposit went on all night did not get any sleep at all would not recommend staying there again
Stayed 1 night in May 2023

6/10 Okay

Thomas

Liked: Amenities
Kitchen and bathrooms were clean but walls were dirty and dented with two kitchen chairs that were frayed and arms in need of repair. Beds were comfortable with clean linen and bath towels. Good location close to river and downtown.
Stayed 2 nights in May 2023

8/10 Good

Ian

Business traveller
Liked: Cleanliness, room comfort
Stayed 1 night in Mar 2021
Response from Bronwyn, Reception Manager on 5 Apr,2021
Thank you for your review

10/10 Excellent

Damien

Business traveller
Liked: Cleanliness, room comfort
Staff were very friendly and helpful. Car park facilities were good and secure. Apartment was very good
Stayed 3 nights in Nov 2020
Response from Alexandra on 11 Nov,2020
Hello Damien, Thank you for this lovely review. I am glad you've enjoyed your stay with us and we hope you'll come back and stay with us soon. Warm regards, Alexandra

2/10 Terrible

William I.

Disliked: Cleanliness
Locked out
You are totally dishonest. We couldn't go because of COVID but you continue to pretend we did. We cancelled but we can't get our money.
Stayed 4 nights in Jul 2020

10/10 Excellent

Verified traveller

Liked: Cleanliness, room comfort
Fantastic
Great stay with the balcony and river view.
Stayed 2 nights in Oct 2020
Response from Alexandra on 11 Nov,2020
Hello, Thank you for your amazing review. We are happy to hear you've had a pleasant stay with us and we hope you come back and stay with us soon. Warm regards, Alexandra

10/10 Excellent

Reece

Travelled with group
Liked: Cleanliness, room comfort
Stayed 1 night in Aug 2020

10/10 Excellent

Angela, Scotland

Travelled with family, Business traveller
Liked: Cleanliness, amenities
Very clean, great apartment and hospitality spot on.
Stayed 1 night in Jul 2020

8/10 Good

Verified traveller

Stayed 3 nights in Jul 2020

10/10 Excellent

Stephanie

Travelled with family
Liked: Cleanliness, room comfort
Stayed 1 night in Jul 2020

8/10 Good

K

Travelled with group
Liked: Cleanliness, room comfort
Stayed 2 nights in Mar 2020

10/10 Excellent

vahab

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2020

8/10 Good

Laura

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lovely Spacious apartment
Lovely apartment very spacious , clean and friendly staff! Parking is available just on the road out side for 60p and hour free after 18:30-08:00am rather than paying £15 to use car park which is a bit mean! We have been a couple of times & will be returning. You do also have to pay a £200 deposit which takes a while to be refunded.
Stayed 1 night in Feb 2020

10/10 Excellent

Saim

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
5*
Amazing
Stayed 1 night in Jan 2020

2/10 Terrible

Verified traveller

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2019

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property was amazing and so comfortable. The balcony was a good size, so happy they had Netflix. The staff were so welcoming and friendly after a 4 hour drive from birmingham I was desperate to use the restroom, they were more than happy to let me use the facilities before checking in, Leanne was fantastic and so friendly!
Stayed 1 night in Nov 2019

8/10 Good

Nazmin

Stayed 1 night in Sep 2019

10/10 Excellent

Alabdalqadr

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Sep 2019

2/10 Terrible

Kenneth

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Aug 2019

8/10 Good

Verified traveller

Travelled with family and small children, Travelled with partner
Liked: Staff & service, amenities, property conditions & facilities
The property was centrally located and it was easy to get to. The second bedroom was smaller than expected and not really big enough for a double bed or to accommodate a travel cot for a baby.
Stayed 2 nights in Jul 2019

10/10 Excellent

ann

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Convinienent location with a good view
This is a good location- 15mins walk to centre of newcastle or the the station. Cheap uber from station. We had an apartment with balcony overlooking the river direction with a good view. Nicely decorated and 2 bathrooms for 4 of us was a treat. You are not on the edge of the river but close by. Well equiped kitchen if you intend to cater. We used deliveroo!
Stayed 2 nights in Jul 2019

4/10 Poor

Verified traveller

Disliked: Cleanliness, staff & service, amenities
Stayed 2 nights in Jul 2019

4/10 Poor

Alison

Travelled with group
Disliked: Cleanliness, property conditions & facilities, room comfort
Very disappointed by the unhygienic facilities.
We planned a night in Newcastle to celebrate my friends 50th birthday and travelled from different parts of the country. When we arrived we found that although we had booked an apartment for five people we had to ask for a fifth bed and then had to make the bed ourselves. The en-suite had not been cleaned which included a very dirty toilet. We were horrified to find that the double bed had not been changed and bodily fluids were present on the sheets from the previous occupants. We had to request clean bed linen and remove the dirty sheets ourselves. The grill pan had not been cleaned and was full of bacon and bacon grease which smelt awful. We informed the night staff and receptionist of our concerns and were advised to email Dream apartments however after many emails to Dream apartments I have had no response. Very disappointing stay and lack of customer service.
Stayed 1 night in May 2019

10/10 Excellent

ISIAQ

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent
Very well and worth the money. Would stay ther again
Stayed 1 night in Jul 2019
Response from Natali on 15 Jul,2019
Dear Isiaq Thank you for your review we would love to accommodate you again in future.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Disappointing View or lack of....
The apartment was clean and comfortable however there was no view as pictured on the Hotel.com website, in fact it was hard to see out off the two tiny windows. We probably wouldn’t have chosen to stay here if the unit we received was pictured. Also they have major leak problems in the bathroom which they are aware off as we spoke to maintenance in regards to it.
Stayed 1 night in Jul 2019

2/10 Terrible

Keith

Liked: Staff & service
Disliked: Property conditions & facilities, room comfort
Crappy building
Crappy build quality, blue tape over windows, chiseling at the windows before 8 am. If you want a cheap doss house for a stag do book it. If you want a comfortable peaceful stay dont
Stayed 7 nights in Jun 2019

6/10 Okay

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities
Just ok. Messed up the booking and we got a two bedroom apartment instead of a three one....
Stayed 2 nights in Jun 2019

8/10 Good

Gary

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
I'd stay here again
This was a decent stay. There was an issue with some soap powder on the kitchen floor and old pans that was resolved immediately. The second shower didn't have a head or cord, so we used the one shower. Overall the place was clean and tidy but the apartment wasn't as big as we expected.
Stayed 2 nights in Jun 2019
Response from Natali on 25 Jun,2019
Dear Gary, Thank you for your review we would love to accommodate you again in future.

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
The property was in a great location, staff were friendly and helpful and the apartment was lovely. Will definitely stay again.
Stayed 1 night in Jun 2019
Response from Natali on 20 Jun,2019
Dear Guest Thank you for your review. We would love to accommodate you again in future

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in May 2019
Response from Natali on 20 Jun,2019
Dear Guest Thank you for your review. We would love to accommodate you again in future

10/10 Excellent

Verified traveller

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We loved staying here and would have considered another night but work got in the way. The rooms are so very clean, the reception team are fantastic too. We were lucky enough to get an upgrade, fantastic apartment and view. I’d stay here before anywhere else in Newcastle now and we’ve stayed in a number of hotels across the city. It’s near the Quayside about 5 minutes to the bars there walking. Not much around the apartment but worth the small effort to walk. Don’t hesitate to book. Mark
Stayed 1 night in May 2019
Response from Natali on 20 Jun,2019
Dear Guest Thank you for your review. We would love to accommodate you again in future

8/10 Good

Verified traveller

Business traveller, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Agency could provide a map on the lobby counter on all essential services location, e.g. supermarket, hospital, tourist attraction. Carpark entry is very tight. Please per warn accommodation tight carpark entry on your websites and expedia.
Stayed 1 night in May 2019
Response from Natali on 20 Jun,2019
Dear Guest Thank you for your review. We would love to accommodate you again in future

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in May 2019
Response from Natali on 22 May,2019
Dear Guest, Thank you for your review. We would love to see you again in future

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in May 2019
Response from Lily on 16 May,2019
Dear Guest, Thank you for your review. We would love to welcome you again in the future. Kind Regards, Lily Receptionist

10/10 Excellent

Kerry

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Apr 2019
Response from Natali on 30 Apr,2019
Dear Kerry Thank you so much for your review. We would love to welcome you again in the future

10/10 Excellent

Roxane

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Definitely recommended
The welcome was fantastic the apartment on fourth floor with balcony was lovely and the location great for quayside
Stayed 1 night in Apr 2019
Response from Natali on 29 Apr,2019
Dear Roxane, Thank you for your great review we would love to see you again in the future.

8/10 Good

Ross

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Apr 2019
Response from Natali on 22 Apr,2019
Dear guest Thank you for your review. We would love to see you again in the future.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed for a 4 day break in Newcastle-lovely location-close to everything! Apparent was clean and spacious. If you have a larger car be careful when entering and exiting the car park-the gate at the top is a bit tight!!
Stayed 3 nights in Apr 2019
Response from Natali on 22 Apr,2019
Dear Guest Thank you for your great review. We are really happy you have enjoyed your stay. We would love to welcome you again in the future

6/10 Okay

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This apartment was lovely and clean, it was just by all the pubs and clubs and shops and resturants but just enough out the way that you were away from the noise. And with underground parking. Although we were charged £25 for an extra bed which we didnt ask for as there was 5 of us even though when we booked it said 2 double beds with a single futon. Then when we got to the room there was no extra bed or futon, it took a few hours and a couple of phone calls to finally get it in our room before we went out for the evening. And the extra bed we got charged for we asked to be refunded and the receptionist said “ ill have to wait for the manager to do it so maybe in a day” not sure what that ment but i didnt like the sound of it, and will be checking constantly until i do get it. And also the bath towels, there were only 4 and like i said there was 5 of us. But other then that it was great and i would recommend to stay here if there is no more then 4 of you and dont let the receptionist add and extra bed on your price without double checking
Stayed 1 night in Apr 2019
Response from Natali on 30 Apr,2019
Dear Guest, We are glad you enjoyed your stay. My apologies that it wasn't clear when you booked that the 5th person will be charged for the extra bed. We would love to accommodate you again in the future.

10/10 Excellent

Donna

Liked: Staff & service, property conditions & facilities, room comfort
Stayed 1 night in Mar 2019
Response from Natali on 28 Mar,2019
Dear Donna, Thank you so much for your review. We would love to see you again in future.