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Reviews of Grainger Apartments

3 out of 5
Grainger Apartments
Westgate Road, Newcastle-upon-Tyne, England

Reviews

7.4

Good

Rating 10 - Excellent. 8 out of 17 reviews" "
Rating 8 - Good. 3 out of 17 reviews" "
Rating 6 - Okay. 1 out of 17 reviews" "
Rating 4 - Poor. 2 out of 17 reviews" "
Rating 2 - Terrible. 3 out of 17 reviews" "

7.8/10

Cleanliness

8.0/10

Staff & service

5.0/10

Amenities

8.8/10

Property conditions & facilities

Reviews

2/10 Terrible

Joanne

Business traveller
Disliked: Cleanliness, room comfort
Stayed 2 nights in Dec 2023

10/10 Excellent

Aaron

Stayed 1 night in Dec 2023

10/10 Excellent

daniel

Travelled with group
Liked: Cleanliness, room comfort
Stayed 1 night in Apr 2023

2/10 Terrible

Tom

Disliked: Cleanliness, amenities, property conditions & facilities
Stayed 1 night in Feb 2022

4/10 Poor

A L

Business traveller
No Towels
Arrived to find directions sent us to the wrong place. Arrived at apartments and checked in. Room on 2nd floor. No TV remote. 50% of LED spotlights not working. No light switch near bed (so had to stumble through dark room to bed). No reading lights. So eventually to bed. Next morning dived in shower (quite good) to find NO TOWELS. Very disappointed
Stayed 1 night in Jun 2020

10/10 Excellent

Judith

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Fab Rain Showers!!
You most certainly receive value for your pound here! The rooms are immaculate and the rain showers in the washrooms are amazing!! This is our 3rd stay here!
Stayed 3 nights in Jul 2019

10/10 Excellent

Judith

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great Staff
The Staff are excellent and take pride in the property which is rare these days
Stayed 1 night in Jul 2019

8/10 Good

Lisa

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
First class really & great value for money but the room was so warm & couldn't cool it down .
Stayed 1 night in Jul 2019

8/10 Good

Mil, Ireland

Liked: Cleanliness, property conditions & facilities
Functional no frills perfect to use as a base easy access to city centre clean quiet good parking
Stayed 2 nights in May 2019

8/10 Good

Verified traveller

Liked: Cleanliness, property conditions & facilities
Stingy with the towels but otherwise OK.
Ours is a family of 2 adults plus 18 yr old and 15 yr old, so the booking was for 3 ad + 1 ch. We were expecting bunk beds from other reviews. The first room (8) was very cramped and had a double only made up for 2 adults, we assembled the bunk beds ourselves. I went to ask for extra bedding but were then given the bigger room (2) which had 2 single plus the bunk beds. This is where I will start to mark them down. The beds were fine with clean sheets and duvets. However the bunk beds had 1 sheet and a blanket each. The pillows on the bunk beds were giant leather things. In the bathroom were 2 bath towels. I asked for more towels the evening we arrived and was told I would get them in the morning when housekeeping arrived. Still none in the morning so asked again and took a walk to the supermarket before showering, expecting them to be there when we got back. Still no, so the 4 of us had to shower with 2 towels. In the evening still only 2 towels. I asked in again and this time the guy on reception went and got some for us . So, the second morning we had a towel each for showering. BUT when we got back in the evening the room had been cleaned and we were left with only 2 towels again. Gave up asking at this point. (3 night stay) The kitchen has no toaster/cookeer, just a coffee maker, microwave and a fridge. Not a kitchen but a cupboard. No hairdryer. The rooms look well, recently done up and modern. Good TV. Location not near anything. My fault though.
Stayed 3 nights in Sep 2018

4/10 Poor

Verified traveller

Disliked: Staff & service
Not a pleasant arrival.
Can't review the apartments due to leaving after being verbally abused in the adjacent car park on arrival. I paid for the room as the agreement stated but would not venture into that area again. As I said I paid for the room and then was charged again two weeks later. This has now been returned to me.
Stayed 1 night in Jul 2018

10/10 Excellent

Judith

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2018

10/10 Excellent

Hasan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Jul 2018

6/10 Okay

Sherry

Liked: Property conditions & facilities
Disliked: Cleanliness, staff & service
Stayed 1 night in May 2018

10/10 Excellent

Catherine

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A lovely experience
The hotel was new, clean,comfortable with plenty of parking spaces. It's also located near shops and easy to locate. I will definitely patronise them next time.
Stayed 1 night in Aug 2017

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Woop
Was nice and well priced
Stayed 1 night in Jun 2017