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"The staff were so "

"The hotel was ok. Elevators took a really long time. Early check in was verbally confirmed but at arrival, it wasn’t and we had to wait 3hours but at least the bar lobby waiting area was comfortable. We called housekeeping for extra pillows (4) and they kept delivering 1, for 2 nights in a row. Lots of miscommunications from calling housekeeping to the actual order that was sent. Location was great and convenient. Overall ok stay."

"It was a beautiful hotel right in the heart of New York City “TIMES SQUARE”. Hotel was so clean, the breakfast at the Cafe was wonderful I would definitely book here again anytime any day."

"Customer service was excellent! Room was very cleaned and staff was always attentive if I needed anything to make my stay even better!!"

"Rooms are a bit out dated "

"bar was fine"

"Stayed for five days, Room was spacious and clean, easily accommodated three of us. Room Service was the one issue I had, Took an hour to arrive and was cold. They offered to reduce the price, I was surprised they didn't offer to refund the price without asking. Had to go remind them to take it off the bill at the end our stay. Dropped ball there. Otherwise, great! Location was great, revolving bar was fantastic and gift shop had what you needed. Restaurant downstairs alwasy"

"I don’t know about the other reviews, but you can turn the heat off in your room, and the window ac works just fine. "

"Our air conditioner was broken for a couple days and it was 80 degrees. We called to get it fixed, and three hours later nobody came. We had to call again then finally someone came and opened the window. The AC was broken the whole time though (besides the first day)."