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Reviews of Hotel Grand Terrace Obihiro

3.5 out of 5
Hotel Grand Terrace Obihiro
11-2, Minami, Nishi 1- Jo, Obihiro, Hokkaido

Reviews

8.2

Very good

Rating 10 - Excellent. 178 out of 592 reviews" "
Rating 8 - Good. 293 out of 592 reviews" "
Rating 6 - Okay. 92 out of 592 reviews" "
Rating 4 - Poor. 27 out of 592 reviews" "
Rating 2 - Terrible. 2 out of 592 reviews" "

8.0/10

Cleanliness

8.2/10

Staff & service

7.8/10

Amenities

7.8/10

Property conditions & facilities

7.6/10

Eco-friendliness

Reviews

8/10 Good

Kenichi

Liked: Cleanliness, room comfort
Good room
Comfortable bed and clean room
Stayed 1 night in Aug 2020

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2020

8/10 Good

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Really nice and clean. Good sized room for three people. The communal bath got a little crowded at night.
Stayed 2 nights in Jun 2020

8/10 Good

Verified traveller

Stayed 1 night in Jul 2019

8/10 Good

Valerie Hui Yin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stay at Hotel Grand Terrace Obihiro
The stay was comfortable & clean. Area is also quite convenient
Stayed 1 night in Jul 2019

4/10 Poor

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Location n breakfast is good . Room is a bit small but comfy .
Stayed 1 night in Apr 2019

10/10 Excellent

Say Huat

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2019

10/10 Excellent

sheng jie, singapore

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
nice little convenient place
it was good. we had a comfortaable stay as the hotel is clean and nice. near major areas at night especially so it was convenient for us
Stayed 2 nights in Feb 2019

4/10 Poor

Verified traveller

Travelled with partner
Disliked: Cleanliness, staff & service, property conditions & facilities
No one in Obihiro speaks English so make sure your google translate is up and running before you land. I had set up the hotel shuttle to pick us up but no one came. I had to use a taxi to the hotel which will run you about $74USD. I sat in the lobby for 40 minutes because the staff couldn’t locate my reservation. They kept informing me (via google translate) that I had no reservation. Once they finally found it they checked me in. The rooms in the photos on website make the rooms look bigger then they actually are. There is no room for pieces of luggage. You have to keep your luggage against the side of the wall in order to have enough room to enter the bathroom. The beds are extremely uncomfortable and make sure if your planning on doing any laundry you bring plenty of Yen with you. The dryers are very underpowered so drying your clothes will take at least $10 USD or more.
Stayed 9 nights in Jan 2019

6/10 Okay

Verified traveller

Liked: Property conditions & facilities, room comfort
Good location but dated hotel
The hotel is a bit dated and most of the receptionist are unable to speak English. The location is excellent within walking distance to obihiro station and nearby fujimaru store. There is free wifi available. Parking is 600 yen per night. Cleanliness can be further improved as there are stains on bedsheets.
Stayed 2 nights in Oct 2018

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2018
Response from フロント 高間 on 30 Oct,2018
この度はホテルグランテラス帯広にご宿泊頂きまして 誠にありがとうございました。 またお忙しい中、口コミのご投稿にも重ねて御礼申し上げます。 また機会がございましたら、是非当館をご利用下さいませ。

6/10 Okay

Verified traveller

Fair
A very old hotel with small and narrow rooms. But it’s really cheap. So it’s fair.
Stayed 1 night in Sep 2018

8/10 Good

Robbie, New Zealand

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very good loaction. We only stayed 1 night and Obihiro surprised us. There was a festival in the streets below. Bonus. Would recommend this hotel to anyone passing through.
Stayed 1 night in Aug 2018
Response from フロント 高間 on 14 Sept,2018
この度はホテルグランテラス帯広にご宿泊頂きまして 誠にありがとうございました。 またお忙しい中、口コミのご投稿にも重ねて御礼申し上げます。 ご満足頂けたご様子が伺えまして、私どもも大変嬉しく思います。 そのお言葉に恥じぬよう、更に快適にお過ごし頂ける様に、日々精進して参ります。 また機会がございましたら、是非当館をご利用下さいませ。

8/10 Good

Eoin

Liked: Cleanliness
Location great
Good business style hotel. It’s location is perfect for visiting Obihiro. Close to the station and nightlife area. Easy parking too. Service was efficient and adequate.room comfortable.
Stayed 1 night in Jul 2018
Response from フロント 高間 on 3 Aug,2018
Thank you very much for using the Hotel Grand Terrace Obihiro from this number of accommodation facilities this time. I would be very happy if you could heal the work fatigue even a little at your stay in our hotel. From now on, with the aim of further improving the service, our staff will continue to make efforts.

8/10 Good

simson, singapore

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hotel for a night stop over
Overall stay is fine Onsen is small and there is a parking charge of Y600
Stayed 1 night in Jun 2018
Response from フロント 高間 on 13 Jun,2018
Thank you very much for using the Hotel Grand Terrace Obihiro from this number of accommodation facilities this time. Were you able to relax slowly during your stay? I would be very happy if you could heal the work fatigue even a little at your stay in our hotel. From now on, with the aim of further improving the service, our staff will continue to make efforts. Please make use of Hotel Grand Terrace Obihiro by all means when coming to Obihiro the next time. Thank you for your contribution during your busy occasion. We look forward to seeing you again in the future.

6/10 Okay

Verified traveller

Liked: Cleanliness, staff & service
Located near Sapporo Station. Hotel staff is nice.
Stayed 1 night in Apr 2018
Response from フロント 高間 on 13 Jun,2018
Thank you very much for using the Hotel Grand Terrace Obihiro from this number of accommodation facilities this time. Were you able to relax slowly during your stay? I would be very happy if you could heal the work fatigue even a little at your stay in our hotel. From now on, with the aim of further improving the service, our staff will continue to make efforts. Please make use of Hotel Grand Terrace Obihiro by all means when coming to Obihiro the next time. Thank you for your contribution during your busy occasion. We look forward to seeing you again in the future.

8/10 Good

Shaun, Sydney, Australia

Liked: Cleanliness, staff & service, property conditions & facilities
Short walk to restaurants and train station, nice
Room was tidy, was a bit of a squeeze with three though. Free bike hire was an added bonus, a good way to quickly have a look around the area
Stayed 1 night in Sep 2017

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great stay and definitely valued for price. Clean and good service
Stayed 1 night in Aug 2017

10/10 Excellent

Mia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Convenient
The hotel is only a few minutes away from the station and is in the center of the liveliest part of Obihiro with lots of great restaurants and izakayas nearby. The onsen is small but is a nice way to relax on a snowy night in Obihiro.

8/10 Good

v, stl

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice layover
A comfortable western hotel in the heart of Obihiro. Ok spa. Great seafood restaurant across the street.

10/10 Excellent

Eddi, Irvine, Hu

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
I wish to come back next year.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

6/10 Okay

Verified traveller

Liked: Staff & service, property conditions & facilities
Budget hotel, close to famous food place
Overall is good with budget. But some smell from the toilet curtain

8/10 Good

Izumi

Travelled with family
Liked: Cleanliness
駐車場が大型車が停めれなくて違うところに停めたんだけど、送迎してくれるの待っても良かったんだけど歩いて行こうと。 で、場所がわからなくなってホテルに電話したけど音声ガイダンスで結局snsで地図を送りますと言ったっきり何も返事が来ませんでした。 ホテルに電話が繋がらないのは困りました。
Stayed 1 night in May 2024

8/10 Good

Tomohiro

Disliked: Amenities, property conditions & facilities
狭いので仕方ないとはいえ 駐車場が急かされる感じがあり 即降りれる準備してから侵入した方がいい
Stayed 1 night in May 2024

8/10 Good

Mari

Travelled with group
Liked: Cleanliness, staff & service, amenities
総合して、とても良かったです！駅からも近く、駅近なのにうるさくも無く、繁華街が近く、24時間コーヒーも飲めるし、夜食にお茶漬けもあり、朝食も色々種類もあり、美味しかったです！ しいて言えば、アメニティの化粧水とかもあったら良かったのに、、、
Stayed 2 nights in Apr 2024

4/10 Poor

MINA

Travelled with family
Disliked: Staff & service, amenities, property conditions & facilities
建物の構造的なものなのなのでしょうがないのですが、壁が薄く上階の音や廊下の音が響きもれてきます。
Stayed 1 night in May 2024

4/10 Poor

hidefumi

Disliked: Staff & service, property conditions & facilities
Stayed 1 night in May 2024

10/10 Excellent

CHIHARU

Liked: Staff & service, property conditions & facilities
お茶漬けサービス美味しかったです。
Stayed 3 nights in Apr 2024

8/10 Good

Mikiko

Liked: Staff & service
お茶漬け、美味しかったです。 コーヒーのサービスも良かったです。
Stayed 1 night in Apr 2024

8/10 Good

kimihiro

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024

6/10 Okay

KEIGO

Business traveller
Liked: Amenities
Disliked: Property conditions & facilities
夜食のセルフ式のお茶漬けサービス良かったです。 あととても小さいですが大浴場にあるのは うれしいです。
Stayed 1 night in Apr 2024

10/10 Excellent

INMACULADA

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Grand Terrace is a very nice hotel in te center town at Obihiro. The people at desk werw very kind and my room was realy confortable and it looks nice. The breakfast is good. There is a bus transfer from the airport to the hotel that you can use paying just 1000 ygp. Is posible to take it also from the hotel to the airport. Timetable is avalible on the desk hotel.
Stayed 2 nights in Apr 2024

8/10 Good

Hinano

Liked: Property conditions & facilities
Stayed 1 night in Apr 2024

10/10 Excellent

AYAKO

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
部屋も清潔でした 朝食は地元と料理をいろいろと楽しめて、 どれも美味しくいただきました チェックアウトの時のフロントの女性の方が 帯広には珍しく愛想がなかったですが、気にしなければ大丈夫な程度です ありがとうございました
Stayed 1 night in Apr 2024

10/10 Excellent

ゆうへい

Stayed 1 night in Mar 2024

8/10 Good

hiroaki

Liked: Cleanliness, staff & service, amenities
また泊まりたいです
Stayed 1 night in Mar 2024

10/10 Excellent

Yoshikazu

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
お風呂は狭いけど良い湯です
Stayed 1 night in Mar 2024

4/10 Poor

Ryohei

Stayed 2 nights in Mar 2024

10/10 Excellent

Tatsuki, Chitose city

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jan 2024

6/10 Okay

KOUJI

Stayed 1 night in Nov 2023

10/10 Excellent

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023

8/10 Good

OTA

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2023

6/10 Okay

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
宿泊施設、朝食等は問題なく快適でした。今回たまたま部屋にキーを置いたままロックされてしまい、外出後無いことに気づきフロントに「落としたかも」というと即答では無く間がありから仕方なく開けてあげますような態度に感じられた。紛失した場合の紛失料については理解できているが、そのことに対しての応対がとても面倒をかけているといった感じを受けた
Stayed 1 night in Jul 2023

4/10 Poor

Rikako

Stayed 1 night in Jul 2023

6/10 Okay

MASAMITSU

Liked: Property conditions & facilities
Stayed 1 night in Jul 2023

10/10 Excellent

かずお

Stayed 1 night in May 2023

8/10 Good

NORIO

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
滞在記
スタッフの対応も良く、室内・設備とも清潔に保たれていました。駅や繁華街にも近くロケーションに恵まれていましたので、移動もスムーズでした。
Stayed 1 night in Mar 2023

8/10 Good

mitutoshi

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
か
Stayed 1 night in Mar 2023

8/10 Good

QUANKUI

Stayed 2 nights in Jan 2023