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Reviews of Citadel House Hotel

3 out of 5
Citadel House Hotel
55 Citadel Road, The Hoe, Plymouth, England

Reviews

6.8
Rating 10 - Excellent. 7 out of 23 reviews" "
Rating 8 - Good. 6 out of 23 reviews" "
Rating 6 - Okay. 2 out of 23 reviews" "
Rating 4 - Poor. 4 out of 23 reviews" "
Rating 2 - Terrible. 4 out of 23 reviews" "

8.4/10

Cleanliness

8.8/10

Staff & service

7.6/10

Amenities

7.4/10

Property conditions & facilities

7.6/10

Eco-friendliness

Reviews

8/10 Good

Gillian

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely building, lovely staff.. just a bit of a quirky lay out
Stayed 2 nights in Nov 2023

8/10 Good

Theint Zu

Liked: Cleanliness, staff & service, property conditions & facilities
I like staying there.
Stayed 1 night in Sep 2023
Response from Norma on 23 Sept,2023
Thank you.

2/10 Terrible

Oliver

Stayed 1 night in Oct 2022

10/10 Excellent

Moya

Stayed 1 night in Aug 2022
Response from Norma on 20 Sept,2022
Thanks Moya for your wonderful review, so glad you enjoyed your stay at the Citadel.

10/10 Excellent

M

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good value lovely and lady next to the hoe great location ask landlady for car parking permit 6 pounds
Stayed 1 night in Aug 2022
Response from Norma. on 25 Aug,2022
10 out of 10 thanks so much for that. Maybe see you again sometime.

10/10 Excellent

Stephen

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Wonderful stay
Our stay was fantastic the lady who owned citadel was very friendly and she upgraded us to a ensuite bathroom at no extra cost. Will defo come to the citadel again
Stayed 1 night in Aug 2022
Response from Norma. on 22 Aug,2022
Thanks Stephen, hope to see you back at the Citadel one day.

4/10 Poor

Michael

Stayed 2 nights in Aug 2022
Response from Norma. on 22 Aug,2022
Thank you for your feedback.

10/10 Excellent

Jess

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Night stay
My girlfriend and I arrived and stayed on a Saturday night, I asked for a bottle of wine which was added to the service and it was very nice. We had such a lovely time and stay at the hotel, we would return in the future!
Stayed 1 night in Jul 2022
Response from Norma. on 18 Jul,2022
So glad you enjoyed your stay at the Citadel Jess.

2/10 Terrible

Smith

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Jul 2022

6/10 Okay

Verified traveller

Liked: Cleanliness, staff & service
Citadel House
The room was fairly basic - no chair or wardrobe - but ok for a single night. Although I had booked a room with en-suite facilities, when I arrived I was initially offered a room which wasn't en-suite but this was quickly remedied. The owner was friendly so that was nice. Another discovery on arrival was that the hotel had stopped providing a cooked breakfast a couple of years ago so the only food on offer was a continental style breakfast i.e. toast and a hot drink. When I rechecked the details on the hotels.com website I couldn't find any reference to this, so it came as a total surprise. The hotel is in a good location fairly close to the Hoe and city centre.
Stayed 1 night in Jun 2021

6/10 Okay

John, York

Travelled with partner
Liked: Cleanliness, staff & service, amenities
Room 6 Nasty step just iside door watch out . Bad matrest on bed and shared bathroom but good location and ok price for the area £5 on street parking.
Stayed 1 night in Sep 2020
Response from Nora on 20 Sept,2020
Thank your for your feedback.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
The B&B manager is really helpful and friendly. It's in a great location, very close to town centre, the Hoe and harbour, really easy to walk everywhere. Nice building, slightly faded, but no complaints. Easy check in and out.
Stayed 2 nights in Sep 2020
Response from Nora on 16 Sept,2020
Thank you for your lovely comments.

2/10 Terrible

Verified traveller

Dirty tired hotel which advertised en suite bathroom but was shared with others.
Stayed 1 night in Sep 2020
Response from Nora on 16 Sept,2020
You booked a room with shared facilities. On check in you saw me go to room and sanitise yet again.

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very accommodating. Perfect for what we wanted. Breakfast good
Stayed 1 night in Dec 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely people, very clean great location and lovely breakfast
Stayed 1 night in Nov 2019
Response from Maureen on 12 Nov,2019
Thank you so much for the wonderful review.

8/10 Good

Stephen

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Citadel house hotel
Nice hotel with a basic small room but adequate for my two night stay. Coat hangers on a multiple coat hook but no wardrobe? Enough space for a small one next to the bed. A couple would have been disappointed no wardrobe with more clothing and a longer stay. Clean Toilet and shower facilities just outside the room. Hot outside during the day but not surprisingly after dark it got colder and the heating was not switched on in the room. Good breakfast cooked to order Friendly and helpful landlady Great location for the Hoe, Barbican and city centre
Room
Lighthouse The Hoe
The Barbican harbour
Stayed 2 nights in Sep 2019
Response from Oli on 22 Sept,2019
Thanks for your feedback.

8/10 Good

andrew

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great place.
Great place to stay. Staff couldn't do enough for you. Clean and great location. Breakfast very nice.
Stayed 1 night in Aug 2019
Response from Norma on 16 Aug,2019
Thank you for your great review Andrew.

4/10 Poor

Verified traveller

Stayed 2 nights in May 2019
Response from Nick on 22 May,2019
Thank you for your feedback.

4/10 Poor

loislane

Liked: Staff & service
Disliked: Property conditions & facilities, room comfort
Basic but clean.staff pleasant and friendly. Food well cooked but basic also. No fruit except orange juice. Only white bread, a choice would have been nice.
Stayed 3 nights in Sep 2018
Response from Maureen on 24 Sept,2018
Thank you for your feed back.

8/10 Good

Cillian

Liked: Cleanliness, staff & service, room comfort
Single night stay
Was clean and comfortable room, only real issue being no toilet, but it was next to my room so no big issue. Staff were friendly and area was quiet
Stayed 1 night in Aug 2018
Response from Norma on 16 Aug,2018
Thank you for your feedback Cillian.

2/10 Terrible

Verified traveller

Disliked: Cleanliness, property conditions & facilities, room comfort
Would not stay in this place if you paid Awful
The room was not on suite which we asked for The towels had holes in the pillows were very old and dirty the head board was thick with grease disgusting The shower was out on the landing and was Rusty Never ever will we stay there again unbelievable
Stayed 2 nights in Jun 2018
Response from Maureen on 11 Jul,2018
David, You booked a room with share facilities and not an ensuite ( also reflected in the price ) Room has just been decorated and was spotlessly clean. Towels unacceptable.

4/10 Poor

Verified traveller

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities, room comfort
No toilet in the room
Lovely Lady Very dated bedroom very small. Shower and sink but no toilet in room Smallest tv in the world
Stayed 1 night in Mar 2018

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
Great location, basic room but everything you need except share toilet.
Stayed 2 nights in Oct 2017