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Reviews of Perhentian Tivoli Inn

2 out of 5
Perhentian Tivoli Inn
Long Beach, Perhentian Island, Pulau Perhentian Kecil, Terengganu

Reviews

5.6
Rating 10 - Excellent. 5 out of 76 reviews" "
Rating 8 - Good. 20 out of 76 reviews" "
Rating 6 - Okay. 21 out of 76 reviews" "
Rating 4 - Poor. 13 out of 76 reviews" "
Rating 2 - Terrible. 17 out of 76 reviews" "

5.8/10

Cleanliness

5.6/10

Staff & service

5.8/10

Amenities

5.4/10

Property conditions & facilities

7.0/10

Eco-friendliness

Reviews

10/10 Excellent

Marcin

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was excellent.
Stayed 4 nights in Feb 2024

6/10 Okay

Verified traveller

Travelled with group
Liked: Cleanliness, property conditions & facilities, room comfort
Cool jungle settings; belongings were stolen
Stayed 1 night in Sep 2020

8/10 Good

Verified traveller

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Enjoyable trip
The room is good as expected ☺️
Stayed 1 night in Jul 2020

4/10 Poor

Verified traveller

Travelled with group
Disliked: Cleanliness, amenities, property conditions & facilities
What you as expedía show in the picture is not what you are going to have, the room si smaller and they don’t even redound you since they said is Expedia fault to show wrong pictures of the room
Stayed 3 nights in Aug 2019

4/10 Poor

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
A bit grim
In this case, I’d say you get less than you pay for - it was a less than average few days. Bathroom was pretty grotty with no hot water. No AC, sheets were clean but barely fit the mattress and we had to ask for a sheet to cover ourselves as they gave us a single the first time around. We had to keep everything off the floor - several times we saw mouse droppings on our doorstep. It’s also a walk from the beach which is fine in the day time, but I wouldn’t recommend it for girls alone at night - keep your wits about you.
Stayed 3 nights in Aug 2019

2/10 Terrible

Angel edmundo

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
For that price we've paid, there is no hot water at all and the overall cleanness leaves much to be desired
Stayed 3 nights in Jul 2019

2/10 Terrible

Verified traveller

Travelled with group
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
Room was filthy. One sheet on bed that hadn’t been cleaned and got a lot of mosquito bites.
Stayed 3 nights in Jul 2019

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Jun 2019

8/10 Good

David

Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities
Hôtel bien propre au calme. Accueil et relation avec le personnel en retrait
Stayed 2 nights in Apr 2019

8/10 Good

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
We stayed at Tivoli Inn for 4 days. I must admit that I was a bit worried after reading some of the reviews. After staying there I can't believe that people have complained. The room was clean and the staff were helpful despite some communication problem. Great location, two minutes walk to Long Beach and five minutes walk to Coral Bay. Close to shops, lots of restaurants and bars. But far enough from the crazy late night beach partying yet close enough to get there if you want to!
Stayed 1 night in Feb 2019

10/10 Excellent

Verified traveller

Stayed 2 nights in Sep 2018

6/10 Okay

KyungHoon, kuala lumpur

Liked: Cleanliness, staff & service, room comfort
Stayed 2 nights in Sep 2018

2/10 Terrible

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Not a very pleasant stay
People were smoking everywhere. There was something in the room that bit me thoughtout my stay.
Stayed 4 nights in Aug 2018

4/10 Poor

Verified traveller

Disliked: Cleanliness, property conditions & facilities, room comfort
The room was okay but is far from long beach and very overpriced for what it is
Stayed 2 nights in Aug 2018

4/10 Poor

Verified traveller

Disliked: Cleanliness, property conditions & facilities, room comfort
Stay away
Very disappointed. I have travelled extensively throughout Southeast Asia on a backpackers budget and never have I attempted to switch hotels mid-stay. ( nothing was left on the island at that point unfortunately) The room we stayed in was so dirty, had lizards, bugs, and was very uncomfortable. At one point my friend and I were even concerned with bed bugs, waking up with very suspicious bites. The room was also a little far from the beaches, and you had to walk through a dark path at night to get home. We couldn’t wait to leave this place.
Stayed 3 nights in Aug 2018

4/10 Poor

Hannah

Disliked: Cleanliness, property conditions & facilities
Ants all over the room!
Arrived dripping in sweat after not being able to find the hotel, which is badly sign posted and at the top of a hill. Toilet was leaking slightly and the room was covered in what can only be described as a colony of ants. Not only this but we bought a snorkelling trip from the hotel, we were sent down to a shop at the beach were our tour was supposedly leaving from and the shop was closed. Very disappointed.
Stayed 3 nights in Jun 2018

2/10 Terrible

Hafeez, KL, MY

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Bad hotel service and terrible cleanliness
I was given a room different from the one I paid for. No housekeeping every morning. Dirty room, toilet and hallways. Too much noise during the day from the renovation works. Located too far off the beach.
Stayed 3 nights in Apr 2018

2/10 Terrible

Tomasz

Disliked: Cleanliness, staff & service, property conditions & facilities
never again
Except the reception staff, everything else was awful. We stayed four nights and they never cleaned the room (they say that we need to be here to prevent stealing in the room). The room was not clean when we arrived. There was no restaurant, no breakfast and no control at all of the hotel during the night. So we had people who stay several nights drinking and yelling in front of the rooms all night long and we had to ask them to leave in the middle of the night because the hotel didn't do anything about it. For the price you can find a better hotel for sure.
Stayed 4 nights in Aug 2017

8/10 Good

sivasan

Staying in Trivoli...
Staying in Trivoli Hotel is ok. Only with fan. Aircond is so bloody expensive. RM 50 per person for one day. I stay 6 person in a room. So if I want the aircond...need to pay Rm 300 extra for one person. Everyone don't get one unit each. Simply too much. Place was clean. Should keep a broom and dust collector in every rooms. None. 300 - 400 meters to the beach. No internet service.
Stayed 2 nights in Aug 2017

6/10 Okay

anup

Disliked: Staff & service, property conditions & facilities
Okay to stay
It was okay but the with price we paid it was just okay.
Stayed 2 nights in Aug 2017

6/10 Okay

Kishor

Room was ok. But few things to notice. 1.no geyser. 2. Drinking water not a service, you have to buy the bottles, 5 rm for two liter
Stayed 2 nights in Aug 2017

2/10 Terrible

Sherif

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Worst Experience Ever
WORST experience ever, value for money is ZERO, no toilet paper, no hot water, people at the reception are very aggressive. wrong info provided when we wanted to book the boat back to the city (said u can just show up without calling the company which was wrong we should call one day ahead). not helpful at all. Room service - they never heard of such a thing.
Stayed 3 nights in Jun 2017

8/10 Good

Asrudin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

6/10 Okay

Abdul Rahman

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Convenient for Backpackers.
Tivoli Inn = Tropicana Inn (They still use "Tropicana" for now) We were staying there for 3D2N (for room with 6 bed & fan). For us the room quite good for the price that we were offered (from Hotels.com). All units were recently renovated (no problem with room cleanliness). Satisfied with the facilities provided (24hrs electricity; although there is no hot water in bathroom & WiFi only at lobby). This hotel is suitable for backpackers as you have to climb through the hill (access to hotel) & located in the middle of 2 attraction points (Coral Bay - Long Beach). Not suite for family stay (if you bring the elderly). No restaurants around here...so you need to go either Coral Bay or Long Beach (just 2-3 mins walk for both direction).

8/10 Good

Azizi

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Recommended
Good.

2/10 Terrible

Murali Krushn, Malaysia

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Worst & Pathetic stay ever
This was the worst & pathetic stay ever. Lemme explain one by one without any miss: 1. This is more of a hostel than hotel. 2. The photos shown in the website are completely different from the actuals. 3. Reception is not always open & no customer service. 4. The staff would behave as if they are giving the stay for free. 5. Wifi is only in the lobby as mentioned but it doesn't work most of the time. 6. In the photos it shows about the facilitate like TV but none of the rooms have a TV. 7. Bathrooms are clogged & flush doesn't work, when asked the staff they asked us to manage with the one available a few yards away. 8. There are 2 fans(wall mounted) available but the swing doesn't work. 9. Towels were provided which were stinking. 10. The location shown in the map is different. 11. Per the description it has sea view but none of them has it. And it's not possible even as it is deep inside.

2/10 Terrible

Daniel, UK

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Awful hotel with overpriced room and dirty
This was the worst place we stayed in over a month in Malaysia and perhaps the worst I've ever stayed. The room was filthy and the staff were very rude and unpleasant and very unhelpful over a missing earring incident. It was overpriced and for the same amount of money you can stay at much nicer places on Coral Bay and even Perhentian Besar, where we moved to for our final few days. If you are on a real budget perhaps the MR 30 dorm rooms are OK but £60 GBP per night for the Tivoli Inn was ludicrous. Extremely disappointing somewhere like this operates on such a stunning island.

6/10 Okay

Verified traveller

Liked: Cleanliness
Disliked: Property conditions & facilities, room comfort
Although the room was spacious and clean, there was a lack of running hot water. The staff were friendly and welcoming, but around the hotel were a lot of signs saying that they were not responsible for anything that happened, which was unnerving. There was a lack of wifi for the entirety of my visit, instead there was a sign which basically said that because the wifi is free, if it stops working then you have to just deal with it.

2/10 Terrible

Li

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Bad experience for a holiday trip
I would NEVER recommend this resort to any of my friends or family.First of all,the price of this resort is twice time expensive than other same standard hotel in small perhentian island.I was charged for around 280 per night without air conditioner and hot water.Which I can get a same or better facilities room in other resort with sea view for around 120 only.Second ,THEY DONT CHANGE BED SHEET properly.when I lay up on the bed,I find many stain ,tiny sand and some dirts on the bed.It make me feel so disgusting and uncomfortable to sleep on it.The third thing is they don't have any signboard to show u where it is located,so I have to find so hard to get into this resort when I first time visited this island,and they don't pickup their phone when I call for so many times.The last thing is this resort is not in a bad location,it's is located far from the seaside which is in the jungle.You have to walk so far from the port to get to this resort,which other resort just located near the seaside only.It is very dangerous to walk back to this resort especially at night ,they is no light for the road to walk back to the resort.And I could only rate 4 out of 10 for the service they provide.

8/10 Good

Cheow-Lay

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

8/10 Good

Chloe, Kenilworth

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Friendly staff and clean room
3 nights with a friend in one of the huts. Clean room and friendly staff. Would recommend

6/10 Okay

Verified traveller

Good location
We were fortunate to get a free upgrade for the first two nights. The room was ok, spacious and clean although a little tired. Very expensive for what you get but electricity is expensive on the island and they have to send linens to the mainland for cleaning. Great location right between both beaches and very quiet

8/10 Good

Amalina

Liked: Cleanliness, staff & service, room comfort

2/10 Terrible

jane, Johor

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Service is so lousy..bathroom n room is not well maintain.

4/10 Poor

G.Petroncini, Milano

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
L'unica cosa positiva della struttura è la posizione, a metà tra long beach e coral beach, che si raggiungono in 5/10 minuti a piedi. Come avevamo letto il problema della struttura è la manutenzione. Pulizia e condizioni igenico sanitarie agghiaccianti. La stanza di per sè non è brutta ma è priva di armadio, vi è una perenne puzza di umidità che impregna i vestiti e li rende umidi. Non esiste servizio di pulizia, al massimo puoi avere una scopa per pulire a terra da solo (non siamo di grandi pretese, però soggiornandovi per una settimana intera un giro di pulizia, almeno una volta, sarebbe stato apprezzato). Stessa cosa per il cambio di lenzuola e asciugamani, se non espressamente richiesto non avviene. La doccia fredda è una costante. Wifi inesistente in camera, ma presente solo vicino alla reception. Staff veramente mediocre, con una disponibilità veramente scarsa.
Stayed 7 nights in Aug 2019

8/10 Good

Verified traveller

Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 4 nights in Aug 2019

6/10 Okay

Verified traveller

Travelled with family
Liked: Staff & service
L'établissement est situé au centre de l'île, à 3 minutes à pied de la plage de Long Beach. Il est donc au calme. La chambre est simple, hygiène juste correcte: on a retrouvé des cheveux sur les plaids, sol encore pousièreux, traces d'insectes écrasés aux murs, poubelle sale ... Nous y sommes restés 6 nuits aucun ménage fait ou proposé. Peu d'entretien des parties communes ( couloirs et jardins).
Stayed 6 nights in Aug 2019

8/10 Good

Maria

Liked: Cleanliness, room comfort
Calidad precio bien
Stayed 4 nights in Jul 2019

4/10 Poor

Deborah

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jul 2019

6/10 Okay

Omar

Stayed 3 nights in Mar 2019

8/10 Good

Verified traveller

Liked: Cleanliness
Pienso que se podría mejorar en varios aspectos como la limpieza (en especial de las toallas), e instalaciones, ya que si bien es económico comparando con otros alojamientos el precio sigue siendo elevado.
Stayed 2 nights in Apr 2019

8/10 Good

Verified traveller

Stayed 3 nights in Apr 2019

2/10 Terrible

Verified traveller

Disliked: Property conditions & facilities, room comfort
Stayed 1 night in Sep 2018

6/10 Okay

Elena

Disliked: Cleanliness, staff & service, room comfort
Passabile per una o due notti
Situato a 5 minuti dalla spiaggia, nella giungla, no servizio di pulizia, ne scopa per spazzare (tornando dal mare con i piedi insabbiati sarebbe il minimo)No Wi-Fi in stanza, solo nell’area adibita ma debole e assente dopo le 19.30
Stayed 4 nights in Aug 2018

8/10 Good

Marta

Liked: Property conditions & facilities
Stayed 6 nights in Aug 2018

2/10 Terrible

YVONNE

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nada recomendable
Eel hotel es carísimo. Pésima relación calidad precio. La papelera la dejaron con todos los pelos del cliente anterior. Si tenía ventilador y la ubicación regular. Ni si quiera incluía desayuno y pague 59€ en un país donde por menos de 30€ te puedes alojar en sitios buenísimos. Tampoco funcionaba el wifi No lo recomiendo para nadar
Stayed 1 night in Aug 2018

2/10 Terrible

jara

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Ubicación incorrecta. Generador ruidoso muy cerca.
Generador muy próximo a las habitaciones, no se podía dormir por el ruido. Techo de chapa, cada semilla que caía de los árboles sonaba mucho y te despertaba. No daban ni toallas, ni papel higiénico. Sábana (solo había bajera) con manchas y agujeros. Recepcionista no habla muy bien inglés. El dueño si habla inglés pero te trata de forma despectiva y condescendiente. En Google aparece prácticamente en la playa, pero está en una loma, tiene la misma ubicación que el "hotel" Tropicana Inn. Camino hasta el "hotel" muy estropeado. El baño consta de un mini lavabo, wc y ducha sin plato (como en casi todos los baños).
Stayed 1 night in Aug 2018

6/10 Okay

elisa, roma

Disliked: Cleanliness, room comfort
Albergo carino
Personale gentile, camere spartane, siamo stati una settimana ma non ci hanno mai puliti la camera e il soffione della doccia era pieno di calcare che era difficile lavarsi. Ma nel complesso siamo stati bene anche perché la vera bellezza è il posto!
Stayed 3 nights in Aug 2018

4/10 Poor

Maria Vittoria

Disliked: Staff & service, property conditions & facilities
No more there...
During the check in the receptionist ask me 50 rym for deposit. I gave him 50 rym and he asked again 50 rym and say me “you didn’t give me money until now”. I said “Yes I did” but he was insisting. I was sure about that because I counted my money before the check in. In addition he was very unfriendly before and after that. The place is 5 min from Long Beach in the jungle and you can see varans around (we liked that). The room is big also if not very clean it was comfortable. Anyway during the 2 nights we were there we didn’t sleep well because the wind provocated the fall of fruits (each 3-5 min for all nights) from the tree in the iron roof with a big sound...no more there for us...
Stayed 2 nights in Jul 2018

6/10 Okay

Verified traveller

Disliked: Cleanliness, room comfort
Molto spartano ma ok
Abbiamo scelto questo alloggio perché uno dei pochi disponibili rimasti sull'isola. Pagato l'equivalente di un 5 stelle a Kuala Lumpur, ci hanno dato un bungalow con bagno privato. Il resort si trova non sulla spiaggia, ma rialzato sul sentiero che va da Long Beach alla spiaggia opposta. La stanza era piccola e non molto curata come in foto. Il bagno vecchio, con doccia non separata. Il caldo umido della giungla si poteva combattere solo con un ventilatore a soffitto, che era però molto rumoroso. Lenzuola sembravano sporche. Il portone era leggermente rialzato, dava quindi possibilità agli insetti di entrare nella stanza. A parte questi aspetti negativi, abbiamo vissuto bene questa esperienza. Isola magnifica, long beach a neanche 5 minuti a piedi. Visto il prezzo (circa 37€ a notte per un bungalow doppio), si potrebbero migliorare i servizi e aggiornare un po' l'arredamento.
Stayed 3 nights in Jul 2018