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Reviews of Grand Edge Hotel Semarang

3.5 out of 5
Grand Edge Hotel Semarang
Jl. Sultan Agung No. 96, Semarang

Reviews

7.6

Good

Rating 10 - Excellent. 15 out of 56 reviews" "
Rating 8 - Good. 23 out of 56 reviews" "
Rating 6 - Okay. 11 out of 56 reviews" "
Rating 4 - Poor. 4 out of 56 reviews" "
Rating 2 - Terrible. 3 out of 56 reviews" "

7.2/10

Cleanliness

7.8/10

Staff & service

7.2/10

Amenities

7.2/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

10/10 Excellent

Luke

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Wonderful hotel
Amazing hotel, enjoyed every moment there definitely would come back to stay there. The staff were very helpful and always friendly. The breakfast was very tasty. The room was very spacious and comfy. Overall an excellent stay and would recommend this hotel to everyone.
Stayed 11 nights in Nov 2022

6/10 Okay

Islamy

Travelled with family and small children
nice pool and view, refreshing!
Stayed 1 night in Sep 2021
Response from Front Office Manager on 19 Oct,2021
Dear Guest, Thank you for your review through Expedia. We are very happy to learn that you enjoy your stay, especially our pool and hotel view. We hope to see you agai soon! Warm Regards, Meilina Ratna Front Office Manager

10/10 Excellent

Sri Wahyuni

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A night in Semarang
The hotel was quite good, a little distant from the city and restaurants, but overall very peaceful.
Stayed 1 night in May 2021

6/10 Okay

Fita, Jakarta

Travelled with partner
Liked: Amenities
Disliked: Property conditions & facilities
this hotel provides a wide city view, can see the sunrise and sunset, but when I stayed the weather was not supportive so it didn't work to see it. on top of the hotel there is a nice restaurant and bar, which also shows the city view from the window. The breakfast is quite varied and the food tastes not bad. this hotel lacks facilities and rooms that look old. The bathup water cap is come off so you cannot use the bathup. the towels were worn out, the pillowcases also looked worn and hairy. for the staff, the receptionist section is not friendly, in the restaurant there were only two employees, so when the fruit and drinks run out, they are not immediately refilled. the conclusion of my review, this hotel needs better maintenance so it will feel more comfortable. if the conditions do not change I will definitely not come back here again.
Stayed 2 nights in Oct 2020

4/10 Poor

Verified traveller

Travelled with family and small children
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Apart from its proximity and location, I will not recommend nor will I stay at this hotel again. Towels had a very disgusting damp smell, linens (especially pillow cases) were not bright white and clean, the handheld shower was not working in room 602, lots of the kettles were broken, and overall, the hotel rooms need some serious cleaning and maintenance! One of the receptionists, Edo, was the most unhelpful front office receptionist I have ever met. Did not book my taxi correctly even though I have given him an hour notice! And when I asked for a spare room key, he advised straightaway that that was NOT possible. When you ask him to do stuff, the direct answer was NO! Asked a different receptionist, and they gave me a spare key asap. Not the service you would expect from a receptionist, which meant to be the front face of the hotel! Very disappointed in him. Overall, forget about this hotel if the price wasn’t heavily discounted!
Stayed 4 nights in Oct 2019

8/10 Good

Verified traveller

Business traveller
Liked: Property conditions & facilities, room comfort
Good location
Location was very good, right adjacent to small "mall" with various food options. Breakfast was well stocked with options. Not a place that foreigners are typically at. Had a problem in the room with a light that would not turn off. After maintenance spent 20 minutes working on it, I requested a new room, which took another 15 minutes to get ready. New room was nicer and cleaner than the old one. Pool area was great, used it twice with no other people in the pool, but staff around. Since it's on the rooftop, expect windy conditions.
Stayed 1 night in Sep 2019

6/10 Okay

Verified traveller

Disliked: Cleanliness, staff & service, room comfort
Improvement needed in term of service
Service is slow
Stayed 1 night in Jan 2019

2/10 Terrible

Cecilia, Walnut, CA

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
The hotel is very old, mold everywhere. Furniture is chipping and old, many stains on marble, old bath towels, extremely small room, few stores and restaurants still open on connecting mall, staffs speak little English, when taking shower, water leak all over the floor, horrible Wifi. Ask receptionist if can change to another better condition room, same condition with the other one, ask receptionist about the condition, she said all rooms same condition, noisy from street. Will not recommend to others! Will never come back! This is the worst hotel I ever stay around the world with 3.5 stars rating.
Stayed 1 night in Nov 2018

8/10 Good

Sandpiper09, UK

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel & facilities
Hotel was pretty good, but I'd forgotten that non European hotels still have quite a smoking culture. My room was on a smoking floor. Also the restaurant is divided into smoking & non smoking, but sitting in the non smoking section is not hugely different from sitting in the smoking section.
Stayed 3 nights in Aug 2018

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jul 2018

10/10 Excellent

christopher, singapore

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel.
It's a nice hotel and we will be back. Breakfast buffet in the morning is well spread of choice too.
Stayed 1 night in Jun 2018

8/10 Good

FDW, SG

Liked: Staff & service, room comfort
Connected to Food mall
Stayed for one night. Deluxe Room was spacious. Bed was comfortable. Some broken amenities and fixtures (basin & bathroom). Food court in the same building that offered good variety. Sky Lounge offered nice view of posh residential areas. Overall pleased with the service and location.
Stayed 1 night in Jan 2018

2/10 Terrible

park

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Terrible experience
I was booking this hotel, but I have to cancel or change the date.I called the hotel reception. He agreed to change the date. When I arrive this hotel. They can't do it. Even though my booking is free cancellation, Because of that, I believed that my booking Date was already changed. Hotel refuse any responsibility for this matter. Only sorry.. It's terrible... pls don't book this hotel.
Stayed 1 night in Nov 2017

6/10 Okay

Verified traveller

Disliked: Cleanliness, property conditions & facilities, room comfort
They should look into upgrade their furniture, shower area, some were not well condition. Also, should conduct pest control as I saw lots of ants on the desk...
Stayed 2 nights in Nov 2017

8/10 Good

Ekabarman, Indonesia

Liked: Staff & service, room comfort
Close to the Food Arcade
The hotel is connected to Food Arcade building, we can find some restaurants overthere. I can find food at Bayleaf. The hotel room is big and has nice city view. Carpets in front of room should be renewed, many dirt spots on it.
Stayed 1 night in Nov 2017

4/10 Poor

Verified traveller

Disliked: Cleanliness
Cleanliness must be improved
The room size is ok, but cleanliness must be improved. The floor was dusty, especially at the corners. When AC is turned on, dust is flying all over the place. If there's a lock for the bathroom door it would be great too.
Stayed 1 night in Sep 2017

6/10 Okay

Verified traveller

Liked: Staff & service
Hotel is ok, just a bit noisy
My stay was ok! The hotel is not so clean, but still ok. The staff is very friendly. The views are the best thing and the food is also quite good. However it is also very noisy and not so clean. The gym is a bad joke, just two machines.

10/10 Excellent

park

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
I would like to book again.
It was very satisfactory. Staff was very kind and has service mind. Hotel room has a fine view.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

8/10 Good

REZA ARYUDI

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good price nice area
I like the rooftop swimming pool and bar. Spacious room on Junior suite and the area are great! Really recommend to stay here and good price

10/10 Excellent

Martine, Melbourne Australia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
All round good place to stay near the airport
Even though Arrived really early, the staff were kind enough to accommodate me really quickly. My room was lovely and the staff were extra helpful. The meals I had were generous and delicious. It was great to walk through to the food court next door and wander around the stalls set up along the middle. I picked up a few bargains and tried some tasty treats in a friendly atmosphere. I will stay at Grand Edge again.

6/10 Okay

park, Korea

Comparatively good

6/10 Okay

Jeffrey, Singapore

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
My first visit to GrandEdge Hotel
The swimming pool is rather small but located at the rooftop with an amazing bird eye view on the city of Semarang and is surely the best place to have a Suntanned on a hotel! However, the breakfast was a disappointment. Some "nicer" food are not replenish after it is finished and we generally go for breakfast at ard 9am or 10am(who will go for such an early breakfast if it is meant to be a holiday trip where u can sleep longer) and very few choices of food. On the 3rd day, we are so sick of the food and the coconuts milk which are meant for the dessert is spoilt and turn sour! Nonetheless, we will still stay in the hotel again, considering the good price but will not take up the BREAKFAST!

8/10 Good

Seok-Ju, SEOUL

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
It's a cool more than I think
It's a cool more than I think. The staff was very kind and condition of room is good. I was comfortable.

8/10 Good

Bernard, Semarang

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Comfy stay
One stop entertainment

6/10 Okay

Eric

Lisez vos mails et répondez aux questions!
Vous devriez lire vos mails. Nous n'avons pas pu arriver en Indonésie. Je vous en ai informé et demandé si bien que nous ayons payé d'avance nos nuitées nous aurions la possibilité d'une ristourne (au moins partielle) lorsque nous aurons une nouvelle possibilité de venir. J'attends toujours votre réponse.
Stayed 15 nights in Nov 2022

8/10 Good

Rahmat

Stayed 2 nights in Nov 2022

10/10 Excellent

ACHMAD SYARIF

Stayed 1 night in Feb 2022

8/10 Good

JongHyeok

Liked: Cleanliness, staff & service
Stayed 1 night in Nov 2021
Response from Front Office Manager on 10 Nov,2021
Dear Mr. Jong Hyeok, Thank you for staying at Grand Edge Hotel while you visit Semarang city. We are happy to learn that you enjoy your stay. We do hope to welcome you back next time. Warm Regards, Meilina Ratna Front Office Manager

8/10 Good

junyoung

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2021

8/10 Good

simjunyoung

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2020

4/10 Poor

SungJin

Liked: Staff & service, room comfort
Disliked: Cleanliness, property conditions & facilities
노후 되었고, 청소 상태가 아주 안 좋음. 처음에 들어가면 엄청나게 덥다. 냉장고는 고장남. 헤어 드라이어기는 저절로 꺼짐.
Stayed 1 night in Jul 2020

8/10 Good

Verified traveller

Business traveller
Liked: Cleanliness, staff & service
今回は733号室に泊まりましたが、エアコンを付けていて風量を変えると暫くしてブレーカーが落ちる。暑いので気が付くと、落ちているので不便だった。風量の変更で落ちるとは考えにくいので、時間が経つと落ちる容量不足が原因かもです。
Stayed 5 nights in Oct 2019

6/10 Okay

Verified traveller

Stayed 1 night in Sep 2019

2/10 Terrible

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Jorok sekali
Kamar jorok sekali Handuk sama keset sama warnanya coklat
Stayed 1 night in May 2019

8/10 Good

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
7階に泊まったが、すぐ上がディスコ状態でちょっと煩かった。
Stayed 2 nights in May 2019

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, room comfort
Stayed 1 night in Apr 2019

10/10 Excellent

Denny

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Apr 2019

8/10 Good

Verified traveller

Stayed 3 nights in Mar 2019

8/10 Good

Verified traveller

Business traveller, Travelled with group
Liked: Staff & service, amenities
悪いホテルではないが、バーの奥が汚れているのとプールが小さい。フロントレセプションも小さいが、スタッフは良い。
Stayed 3 nights in Mar 2019

10/10 Excellent

Verified traveller

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Environmental health geography is very good，Very convenient to eat
Stayed 5 nights in Mar 2019

8/10 Good

Giorgos, Okinawa, Japan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good Hotel but, I missed a hand towel and the tasty breakfast. The hotel room itself is good and the location of the hotel is also good.
Stayed 2 nights in Nov 2018

4/10 Poor

Nina

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
man erwartet mehr als man erhält
Wenn man das Hotel bucht erwartet man mehr als man bekommt. Grundsätzlich sehr schön angelegt und ausgestattet ist es doch etwas renovierungsbedürftig. Am meisten gestört hat uns, dass das Zimmer realtiv dreckig war, der Boden war voller Staub und Haaren und die Bettwäsche & Handtücher hatten Flecken. Die Dachterasse mit dem Infinity-Pool ist toll angelegt und bietet einen schönen Ausblick.
Stayed 1 night in Oct 2018

10/10 Excellent

Jong ju

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2018

6/10 Okay

lee

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Stayed 1 night in Jun 2018

10/10 Excellent

Sri

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Leuk!
Stayed 3 nights in May 2018

8/10 Good

signe, danmark

Liked: Staff & service, property conditions & facilities
Ok oplevelse. Fantastisk svømmingpool
Efter en lang tur fra karimunjawa, ønskede vi at tjekke hurtigt ind og komme i bad. Vi ankom kl.15 men fik først vores værelse kl.16. Har aldrig prøvet at vente så lang tid, når det er efter normal chek in tid. Til gengæld var poolen det hele værd!! Wow for en udsigt!! Personalet i baren i sky lounge var fantastiske om aftenen !! De burde have lønforhøjelse! De gjorde at jeg har lyst til at komme tilbage. Ved morgenmaden var personalet desværre meget sløve, og der var ikke styr på så meget. Måske var det fordi vi spiste meget tidligt kl.06.10 (de åbner kl.06.00) Alt i alt ok ophold.
Stayed 1 night in May 2018

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, room comfort
Stayed 1 night in Mar 2018

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

8/10 Good

Grahame

Liked: Staff & service, room comfort
Good value good pool.
Absolutely ok for the price, the pool made it even more enjoyable. Breakfast was ok, good coffee.
Stayed 2 nights in Jan 2018