Minibar, in-room safe, iron/ironing board, cots/infant beds

Reviews of Ramada Plaza Shanghai Gateway

4 out of 5
Ramada Plaza Shanghai Gateway
No 327 Tian Yao Qiao Road, Shanghai, Shanghai

Reviews

7.6

Good

Rating 10 - Excellent. 54 out of 243 reviews" "
Rating 8 - Good. 129 out of 243 reviews" "
Rating 6 - Okay. 37 out of 243 reviews" "
Rating 4 - Poor. 14 out of 243 reviews" "
Rating 2 - Terrible. 9 out of 243 reviews" "

8.0/10

Cleanliness

7.4/10

Staff & service

7.4/10

Property conditions & facilities

Reviews

2/10 Terrible

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Filthy Hotel
As for my recent stay at the hotel, it gives me nightmares even if I think about it now. My hotel room was on the 5th floor where the regular rooms were. On the second day of my stay, I found a couple of small cockroaches crawling on the tissue paper in the bathroom and I could smell sewage smell coming out from the bathroom. The next day I found a live cockroach hiding underneath one of my shoes. I showed the dead insect to the hotel front desk and they moved me up to a VIP room on the 10th floor which I assumed was not infested with cockroaches. That night I was able to sleep. In general, the bathrooms of the hotel rooms where I stayed were filthy. The tiled walls of the shower stalls were covered with mildew. So was the wash basins. The air conditioning was not working. The room was very warm, even though the room thermostat was turned to 20C. I stayed in the hotel twice before and was happy with it. However, this time it was a different story. The hotel seemed to be going downhill since I stayed last time. I hope the hotel management could take note of this and not to let a basically good hotel to deteriorate.

4/10 Poor

Wei A.

Disliked: Staff & service, property conditions & facilities
this is a very run down hotel and I will not stay this hotel again in future visit of Shanghai.

6/10 Okay

Frank Koh

Is almost impossible to get a cab there

6/10 Okay

Ed - KSA

Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Nice for the price, but not much more
- The hotel is in a great area - Lots to see and do, close to metro - Staff was terrible, most of the staff didn't speak English and didn't bother to help - There were a few staff members that did assist, but their English was terrible - The concierge tells me he can't call a cab because its raining, I ask to speak to the manager and this clown doesn't speak English - The hotel is a really big complex spread over 4 or 5 buildings - If you want to go to the gym, you have to exit your building and walk over to another one, same for the restaurants and other facilities (buildings are not connected) - Most of the 'other' buildings have their lights off as if they're not in use, but they are. It was like they were trying to discourage you from going in - I don't see how this could be a 4 star hotel.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good service
Was there on business; good place to stay, nice lobby and decent service. The hotel let us store luggage and return to get it.

8/10 Good

ash, melbourne

Liked: Cleanliness, property conditions & facilities, room comfort
Great local, great room
Great location lovely area and easy access to shops, little kitchenette in the room, needs a new mattress.

4/10 Poor

Jill, Chicago

Disliked: Cleanliness, property conditions & facilities
Looking for a new hotel in Xuhui area
I had stayed at this hotel two years ago and had a better experience in the past. They have made the breakfast room and buffet selection much smaller but the price is still very high. I had many small cockroaches in my bathroom. I went crazy ensuring I didn't bring any home. I stated upon ordering a taxi through the hotel back to the airport that I must use a credit card, and upon arrival the driver said oh no, it must be a Chinese credit card. Baloney. I had to pay cash and was given a receipt for a different customer. I will stay in a different hotel next time. Also, be sure you contact your hotel in advance and print out their recommended cost of a taxi from the airport to the hotel. There are people standing at the exit after customs with signs for hotel names, and if you don't have a price in writing they will attempt to charge you two or three times what it should cost. They have a desk stand inside the airport so you would think it would be legitimate. Ramada should not allow their hotel name to be shown on hand signs if they cannot assure customers of fair treatment.

4/10 Poor

Brian, Knoxville, USA

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
OK
This hotel has declined since my last stay in 2012. We saw some roaches in our room and the breakfast was not as good as before. However, the location was good and the staff helpful.

10/10 Excellent

William, Singapore

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great location
Hotel location is great and surrounding with choice of eating outlet.

10/10 Excellent

Nikki, Auckland, NZ

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lovely hotel, easy to access from the metro
Very clean, bight, spacious hotel. Great rooms with kitchenette area. Close to everywhere - lots of places around to have a bite to eat and everywhere seems to stay open until 10pm or later! Maglev (Metro) from airport, you have to change at People's Park (line 2 from airport (PVG) to Peple's Park then onto line 1 - get off at Xiajiahui then walk to hotel, about 10 mins). Taxi to Shanghai Pudong airport (PVG) costs around 220RMB and takes around 45 mins.

2/10 Terrible

vahid, L.A

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
would never book there again
bad in every sense , not very helpful staff, old rooms, dirty mattes.....etc.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities

6/10 Okay

HK Consultant, Hong Kong

Liked: Staff & service, room comfort
good room and has a lot of dinning places
Good and okay

10/10 Excellent

Dilip Dhanda, California, USA

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel in great location that has everything
This hotel in great condition inside with the rooms and staff. Best part is the location, many and all types of nice restaurants and big shopping complexes are just walking distances. Starbucks is next to hotel. McDonald's and Pizza Hut is just 5 to 10 minute walking. A very safe location to even have a nice walk at night after dinner.

10/10 Excellent

jason, c

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
5star excellent hotel!
Ramada hospitality and room service is brilliant. The room is big and spacious and very clean, receptionists are very helpful and their English is good, the location is close to restaurants, shopping malls and near a convenient store and 10 minutes walk to the subway. I'm staying in China for 1 month, I stayed in Shanghai Ramada hotel for a week and now I'm in another city in China, I booked Ramada hotel to stay in again. Lovely hotel.

8/10 Good

Verified traveller

Liked: Cleanliness, property conditions & facilities, room comfort
Good modern business hotel
Good modern business hotel, gym a bit hot as cardio equipment appears to be in a reception type area

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good big hotel. Gym not open until 09:00
Good big hotel. Gym did not open until 09:00 which meant if you are staying on business you can't use it in the morning which is disappointing. Free wifi is good.

6/10 Okay

MGM, USA

Liked: Room comfort
Disliked: Property conditions & facilities
Hotel apeared aging
Not very impressive. Carpet is dirty. Otherwise acceptable but nothing write home about. Convenient location. Not a four star.

2/10 Terrible

Frank, Singapore

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Worst Hotel
The service staff is very reactive, no interest and could not be bother attitude. Different staff say different reply with an simple question. For example: Limo service at 830am to Grand Plaza, 1 say reserve, 1 say just turn up and worst the other say walk there yourself.

8/10 Good

Shannon, Vancouver, BC, Canada

Liked: Staff & service, property conditions & facilities, room comfort
Pretty good hotel but no so for breakfast
Front staff were friendly and I really really liked my room with a kitchenette and living room (i was upgraded for free). Cleaning staff was super nice. The towels didn't seem fresh and Im guessing they may be dried outside? The only other thing that was not worth it was to pay for the buffet breakfast. It is not up to standards for north american folks. Go to Starbucks and get a pastry at one of the shops just close by.

8/10 Good

hk traveller, hong kong

Liked: Room comfort
good hotel but need patience
Nice hotel, but nit close to subway and traffic busy

8/10 Good

Michael Oh, Orange County, CA

Liked: Cleanliness, room comfort
I think this hotel is good for business trip except very poor internet connection.this should be improved for business traveler. This is 2nd time to stay in Ramada Gateway Hotel and internet connection was good last time.But it was really bad. Also water in shower room was so weak.

2/10 Terrible

max, israel

Liked: Cleanliness
Disliked: Property conditions & facilities, room comfort
worst hotel experience for a long time
arrived at 00:30. I was upgraded for a suite. as i entered the room was incredibly hot. no remote control for the a/c was found anywere. on top of that the shower was dripping . call to the front desk and a technician arrived at 00:50. he came with the remote and asked what is the temperature i would like????? he refused to leave the remote because it belonged to several rooms?!?!?!?!?. for the dripping he suggested to call another help that would arrive soon. when??? it was already 01:00. i left the hotel at 08:00 for the airport. expected so much more from the hotel.

8/10 Good

HK traveller, Hong Kong

Liked: Cleanliness, property conditions & facilities, room comfort
nice and good price
good and lot of HK food nearby

8/10 Good

Carson, Australia - NSW - Sydney

Disliked: Cleanliness
Facilities: Everyday; Value: Inexpensive; Service: Basic; Cleanliness: Untidy;

10/10 Excellent

steve, toronto ontario

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
awesome hotel
This was a hotel that exceeded my expectations for the price i have paid. The hotel is modern , very clean, and pleasent to stay in. The location is a bit hard to find, but overall the area is good, close to subway station (15 min walk the most) and there is a starbucks and subway restaurnt near by. Rooms are very modern, and have amenitiets one would normally only find in asian 5 star hotels. The hotel staff are very professional.

8/10 Good

HK visitor, Hong Kong

Liked: Cleanliness, property conditions & facilities, room comfort
Nice service apartment and comfortable
the bed is comfortable. Internet is good, food around is nice and reasonable price

8/10 Good

Catherine, Asia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Convenient location
Quite spacious and comfortable

10/10 Excellent

Parshotam, Australia - WA - Perth

Liked: Cleanliness, staff & service, property conditions & facilities
Facilities: Above average; Value: Fantastic; Service: Remarkable; Cleanliness: Lovely; Chinese restaurant was average

8/10 Good

SEBASTIAN, HANGZHOU

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
WAS REALLY CONFORTABLE

8/10 Good

Andy, Canada

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Convenient location, reasonable rates

8/10 Good

Ms Lam

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

8/10 Good

EC, Mississauga

Liked: Cleanliness, property conditions & facilities, room comfort
Convenient location, good facilities
I stayed at the hotel for 5 nights and found it quite convenient. There are a couple of big shopping malls and many restaurants nearby. The room was spacious and comfortable. They have a gym and a swimming pool. The hotel staff are okay but not enthusiastic when asked to provide service. It is good value for the price. There was some guy handing me information regarding escort/massage service just outside of the front entrance a few times. I was surprised that Ramada did not ask him to go away.

10/10 Excellent

m, r

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
excellent value
This hotel was much better than I expected. I thought I had booked a hotel in the downtown area so was disappointed to realize that this one was fairly far out of that area. However, once I got there l was very pleased with the hotel quality, amenities, and comfort. It is also convenient to three metro lines and the domestic airport. The distance from downtown is the only downside but it ended up not being an issue with the plentiful trains and taxis nearby.

8/10 Good

Sunny, Montreal

Liked: Cleanliness, staff & service, room comfort
Good value however some issues

8/10 Good

hg, delhi

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good value for money
Decent location. Clean and spacious rooms. Housekeeping could be better.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

2/10 Terrible

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

10/10 Excellent

Rod and Jill O, Australia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great location and hotel
Room was fantastic. Great location - lots of restaurants around, close to public transport.

8/10 Good

Paul, China

Liked: Cleanliness, staff & service
Great restaurant nearby - a Chinese Brewery Restaurant. Some yummy German style beers. Worthwhile checking it out.

4/10 Poor

Juan Manuel, C

Liked: Cleanliness, room comfort
Disliked: Property conditions & facilities
Some rooms without wireless internet !!!
The hotel isnt ugly or dirty, some of their staff are very nice but: Dont have wireless internet in all their rooms. Dont have breakfast buffet Its a little hard to find it They close their system in the night I had to go out without check out because their system dont working at 2 am !!!! Now i have to check my count with my bank in my country !!! :(

4/10 Poor

BW, Boulder

Disliked: Staff & service, property conditions & facilities, room comfort
One of those "Oh, never again"
This is not a 4star hotel, 3 star for the best. small room, small bed. expensive breakfast, poor service... it is just one of those places you will never go back again. The rate is ridiculous and breakfast is not included, which is at $40 per person and lousy, are you kidding me?

8/10 Good

tony, USA

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very good hotel.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

8/10 Good

Simon, Sydney

Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
A Nice hotel in a good location,
I was attending a conference in the same hotel . The rates where reasonable and there are plenty of good quality restaurants close by. Unfortunately I left my iPod and music player in the room and have have sent emails to the hotel trying to get it back, I'm very disappointed that I haven't received a reply from them!!! Can you help!!!

8/10 Good

Chris, Australia - NSW - Sydney

Liked: Cleanliness, staff & service
Facilities: No pool hats to hire; Value: Bargain; Service: Courteous; Cleanliness: Pleasant; Good view

10/10 Excellent

Gene & Grace, Orange County, California

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel near busy street.
Clean, upgraded & fairly new hotel.Very comfortable to stay here.

10/10 Excellent

Verified traveller

Liked: Staff & service, property conditions & facilities, room comfort

6/10 Okay

A, David, NY

Disliked: Cleanliness, property conditions & facilities, room comfort
Ramada- I will not stay here again.
I was not pleased with my stay. The room I had reserved was not available, They sent me to another building first and I told them I want to stay in the main hotel as requested in my reservation They they then sent me to a smoking room I went back down stairs and had them change my room. Then they sent me to a room with two double beds. I then called a local friend to help translate and finally to a queen bed room. I had reserved similar deluxe rooms for my cousin and myself. My cousin arrived the following day and received the room that was reserved for him. My carpet was filthy. The room service was excellent and attentive. The room had a musty smell if the AC was turned off. The bed was like lying on a mushy pillow. The wired internet was very slow. The only good part was the lobby lounge and the proximity to restaurants and starbucks..I will not stay here again.

8/10 Good

Frequent Traveller, Finland

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Business and pleasure
Stayed two nights from Friday till Sunday. Everything was ok. Concierge organized few things for me. My room was in another building than reception, sometimes it's convenient. Especially if you coming very late back to the hotel.