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Indoor pool
Indoor pool
Indoor pool

4.4/5 Excellent

Guests rated this property 4.6/5 for cleanliness.

Popular amenities

  • Pool
  • Free WiFi
  • Air conditioning
  • Spa
  • Restaurant
  • Gym

Cleaning and safety practices

  • Cleaned with disinfectant
  • 24-hour vacancy between guest room stays
  • Hand sanitiser provided

Explore the area

    Popular LocationFormer French Concession7 min drive
    Popular LocationShanghai Propaganda Poster Art Centre8 min drive
    Popular LocationJing'an Temple11 min drive
    AirportShanghai (SHA-Hongqiao Intl.)32 min drive
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  • Junior Suite, 1 King Bed

    Room amenities

    • Sleeps 3
    More detailsJunior Suite, 1 King Bed
  • Standard Room, 1 King Bed

    Room amenities

    • Sleeps 2
    More detailsStandard Room, 1 King Bed
  • Premium Room, 2 Queen Beds

    Room amenities

    • Sleeps 3
    More detailsPremium Room, 2 Queen Beds
  • Premium Room, 1 King Bed

    Room amenities

    • Sleeps 3
    More detailsPremium Room, 1 King Bed
  • Junior Suite, 1 King Bed

    Room amenities

    • Sleeps 3
    More detailsJunior Suite, 1 King Bed
  • Premium Room, 1 King Bed, Courtyard View

    Room amenities

    • Sleeps 3
    More detailsPremium Room, 1 King Bed, Courtyard View
  • Premium Room

    Room amenities

    • Sleeps 2
    More detailsPremium Room
  • Standard Room, 1 King Bed, Courtyard View

    Room amenities

    • Sleeps 3
    More detailsStandard Room, 1 King Bed, Courtyard View

About this area


Located in Shanghai's Xuhui neighbourhood, HUALUXE Shanghai Twelve at Hengshan is in the city centre and near a metro station. Nanjing Road Shopping District and The Bund are worth checking out if shopping is on the agenda, while those wishing to experience the area's natural beauty can explore Zhongshan Park and Yu Garden. Check out an event or a game at Mercedes Benz Arena, and consider making time for Shanghai Science and Technology Museum, a top attraction not to be missed. Guests appreciate the hotel's location for the nightlife.
Visit our Shanghai travel guide
Popular Location

What's nearby

  • Former French Concession - 7 min drive
  • Shanghai Propaganda Poster Art Centre - 8 min drive
  • Jing'an Temple - 11 min drive
  • People's Square - 16 min drive
  • Zhongshan Park - 22 min drive

Getting around

  • Zhaojiabang Road Station - 6 min walk
  • Shanghai South Railway Station - 9 min drive
  • AirportShanghai (SHA-Hongqiao Intl.) - 32 min drive


  • Where to eat
  • Lobby Lounge – Restaurant offering fusion cuisine.
  • Tops and Terrace – Restaurant offering fusion cuisine.

About this property

HUALUXE Shanghai Twelve at Hengshan

Luxury Shanghai hotel in Xuhui, near Former French Concession
2 restaurants, an indoor pool and a health club are available at this hotel. WiFi in public areas is free. Other amenities include a bar/lounge, massage/treatment rooms and 24-hour room service. All 169 rooms feature thoughtful touches such as espresso makers and bathrobes, along with free WiFi and iPod docking stations. Guests will also find 24-hour room service, LED TVs and separate bathtubs and showers.
HUALUXE Shanghai Twelve at Hengshan offers 169 forms of air-conditioned accommodation with iPod docking stations and espresso makers. LED televisions are featured in guestrooms. Bathrooms include a separate bath and shower with a rainfall showerhead, bathrobes, slippers and hairdryers.

This Shanghai hotel provides complimentary wireless Internet access. Business-friendly amenities include desks, complimentary newspapers and telephones. Additionally, rooms include a safe and complimentary bottles of water. Housekeeping is provided on a daily basis.

Recreational amenities at the hotel include an indoor pool and a health club.

Cleaning and safety practices

Enhanced cleanliness measures

Disinfectant is used to clean the property
High-touch surfaces are cleaned and disinfected
Sheets and towels are washed at 60°C or hotter
Follows standard sanitisation guidelines of Clean Promise (IHG)

Social distancing

Guest rooms kept vacant for 24 hours between stays
Social distancing measures in place

Safety measures

Personal protective equipment worn by staff
Temperature checks given to staff
Temperature checks available for guests
Hand sanitiser provided
Individually wrapped food options available for breakfast, lunch, dinner and through room service
This information is provided by our partners.

Property amenities


  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi and wired Internet

Parking and public transport

  • Parking height restrictions apply

Food and drink

  • Breakfast available for a fee
  • 2 restaurants
  • 1 bar
  • 24-hour room service

Things to do

  • Health club
  • Indoor pool
  • Spa services

Family friendly

  • Babysitting/childcare (surcharge)
  • Dry cleaning service
  • Free cots/infant beds
  • Indoor pool
  • Laundry facilities
  • Rollaway/extra beds (surcharge)


  • Ballroom
  • Lift
  • Free newspapers in reception

Guest services

  • 24-hour front desk
  • Concierge services
  • Daily housekeeping
  • Dry-cleaning service
  • Hair salon
  • Laundry facilities
  • Luggage storage
  • Tour/ticket assistance
  • Wedding services

Languages spoken

  • Chinese
  • English

Business services

  • Business centre
  • Conference space


  • Garden
  • Terrace


  • 2 treatment rooms
  • Body treatments
  • Facials
  • Hydrotherapy
  • Massage - prenatal
  • Massage/treatment rooms


  • If you have any requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Accessible bathroom
  • Grab bar near toilet
  • In-room accessibility
  • Lever door handles
  • Roll-in shower
  • Visual fire alarm
  • Wheelchair-accessible registration desk
  • Wheelchair accessible (may have limitations)


  • Designated smoking areas

Room amenities


  • Air conditioning
  • Free cots/infant beds
  • Linens
  • Rollaway/extra beds (surcharge)


  • Bathrobes
  • Hairdryer
  • Rainfall showerhead
  • Separate bathtub and shower
  • Towels


  • 42-inch LED TV
  • iPod dock

Food and drink

  • Coffee/tea maker
  • Espresso maker
  • Free bottled water


  • Connecting rooms available
  • Desk
  • Free newspapers
  • Laptop-friendly workspace
  • Phone
  • Safe
  • Slippers



Check-in between 2 PM and noon
Express check-in
Minimum check-in age - 18


Check-out before noon
Express check-out

Special check-in instructions

Front desk staff will greet guests on arrival
This property does not provide disposable personal items, such as toothbrush, comb, loofah, shaver, nail file, and shoe mitt.

Access methods

Staffed front desk


Pets not allowed

Children and extra beds

Children are welcome
Kids stay free! Children stay free when using existing bedding
Rollaway/extra beds are available.
Free cots (infant beds)

Payment types at the property

Important information

Optional extras

The following fees and deposits are charged by the property at the time of service, check-in or check-out.

  • Breakfast fee: CNY 288 per person (approximately)
  • Rollaway beds are available for an additional fee

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
Safety features at this property include carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit and window guards
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

We should mention

Reservations are required for massage services and spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
Parking height restrictions apply

National rating

For the benefit of our customers, we have provided a rating based on our ratings system.

Property is also known as

Twelve Hengshan Luxury Collection Hotel Shanghai
Twelve Hengshan Luxury Collection Hotel
Twelve Hengshan Luxury Collection Shanghai
Twelve Hengshan Luxury Collection
Shanghai Twelve at Hengshan
HUALUXE Shanghai Twelve at Hengshan Hotel
HUALUXE Shanghai Twelve at Hengshan Shanghai
HUALUXE Shanghai Twelve at Hengshan Hotel Shanghai
Twelve at Hengshan A Luxury Collection Hotel Shanghai

Frequently asked questions

Can I cancel my reservation for free at HUALUXE Shanghai Twelve at Hengshan and receive a full refund?
Yes, HUALUXE Shanghai Twelve at Hengshan offers free cancellation on select room rates, because flexibility matters! Please refer to HUALUXE Shanghai Twelve at Hengshan cancellation policy on our site for more details about any exclusions or requirements.
How much does it cost to stay at HUALUXE Shanghai Twelve at Hengshan?
As of 28 Oct,2020, prices found for a 1-night stay for 2 adults at HUALUXE Shanghai Twelve at Hengshan on 29 Oct,2020 start from SG$274, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.
Does HUALUXE Shanghai Twelve at Hengshan have a pool?
Yes, this property has an indoor pool.
Is HUALUXE Shanghai Twelve at Hengshan pet-friendly?
No, pets are not allowed at this property.
What time is check-in at HUALUXE Shanghai Twelve at Hengshan?
Check-in is from 2 PM to noon.
What time is check-out at HUALUXE Shanghai Twelve at Hengshan?
Checkout is at noon.
Where is HUALUXE Shanghai Twelve at Hengshan located?
Located in Xuhui, this luxury hotel is within 1 mile (2 km) of Hengshan Road and Former French Concession. People's Square and Jing'an Temple are also within 3 miles (5 km). Zhaojiabang Road Station is 6 minutes by foot and Hengshan Road Station is 10 minutes.
5 - Excellent
4 - Good
3 - Okay
2 - Poor
1 - Terrible




Staff & service




Property conditions & facilities

2/5 Poor

Business traveller
Happy face iconLiked: Property conditions & facilities
Sad face IconDisliked: Cleanliness, staff & service
there was mold in the sink, no swimming caps provided and wasn’t let into the pool. most staff doesn’t understand english
Stayed 2 nights in Nov 2019

4/5 Good

Happy face iconLiked: Cleanliness, property conditions & facilities, room comfort
difficult to get a taxi
Stayed 1 night in Sep 2019

3/5 Okay

Happy face iconLiked: Room comfort
OK hotel in Shanghai
Used 4 times but this hotel was just OK. Nothing special. Reception can be crowded and slow. Service was good but the room was just about OK and clean. Area was not bad. Some shops but nothing special. This hotel is good for a very short stay. Wouldn't recommend long stay.
Stayed 3 nights in Oct 2018

5/5 Excellent

Happy face iconLiked: Cleanliness, staff & service, property conditions & facilities, room comfort
Pleasure stay
Stayed 1 night in Feb 2019

3/5 Okay

Happy face iconLiked: Cleanliness, room comfort
Sad face IconDisliked: Property conditions & facilities
Underwhelming room in a nice hotel
We were very excited to stay at the Twelve at Hengshan. When you first come in you are impressed by a great looking lobby. Our first disappointment was to learn that the pool was out of order without much of an apology. We proceeded to the room expecting a luxurious room but were again disappointed. The bathroom is in fact very nice but the main room itself was very underwhelming. It was a large room but the decor and style were quite lacking and i would not call this a luxury room in a luxury hotel. The concierge was not very helpful either when we were looking for restaurants (didn't know about the ones across the street) or when we needed help with a taxi.
Stayed 5 nights in Dec 2018

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