尊敬的Sin Yi，您好！感谢您选择入住酒店。我们对因酒店协办展览活动而影响您的体验感到非常抱歉。我们十分重视每一位客人的感受与意见，酒店将加派人手保证服务质量，一如既往地为客人提供香格里拉式以心相待的服务。由衷地希望可以重拾您对我们的信任，并期待再次与您相见。

Dear Matthew, Thank you for choosing to stay at Futian Shangri-La, Shenzhen.Our vision is to create memorable hotel experiences for our guests, and we will continue to strive for excellence. We look forward to welcoming you back to Futian Shangri-La, Shenzhen! Best Regards,

Dear Koyama , Thank you for choosing to stay at Futian Shangri-La, Shenzhen and take your valuable time to share your satisfaction experiences with us. We are delighted to know that our location is recommended. Hotel is conveniently located in the Futian Central Business District and just a stone's-throw away from shopping center and landmarks. We truly appreciate your support as always and we are all looking forward to extending you the warmest hospitality on your future visit with us. Best Regards, Sinan Yilmaz General Manager

Dear Guest, Thank you for choosing to stay at Futian Shangri-La Hotel, Shenzhen. We are all looking forward to extending you the warmest hospitality on your future visit with us. Best Regards, Sinan Yilmaz General Manager

Dear Guest, Thank you for choosing to stay at Futian Shangri-La Hotel, Shenzhen. We are all looking forward to extending you the warmest hospitality on your future visit with us. Best Regards, Sinan Yilmaz General Manager

Dear Guest， Thank you for choosing to stay at Futian Shangri-La, Shenzhen and take your valuable time to share your satisfaction experiences here. All of us at Futian Shangri-La, Shenzhen aim to delight and provide all our guests with the highest standards in service and hospitality. We truly appreciate your support and look forward to welcoming you back to Futian Shangri-La, Shenzhen! Best Regards,

Dear Guest， Thank you for choosing to stay at Futian Shangri-La, Shenzhen and take your valuable time to share your satisfaction experiences here. All of us at Futian Shangri-La, Shenzhen aim to delight and provide all our guests with the highest standards in service and hospitality. We truly appreciate your support and look forward to welcoming you back to Futian Shangri-La, Shenzhen! Best Regards,

Dear Wan, Thank you for staying with us and taking time to write a review on Expedia. We appreciate your valuable feedback and please accept our sincere apologies for the inconveniences experienced. I have since brought up your comments to the team, in order to make the necessary improvements and changes. Our vision is to create memorable hotel experiences for our guests and we will continue to strive for excellence. We look forward to having another chance of welcoming you back soon to Shenzhen and Futian Shangri-La, Shenzhen. Best Regards,

Dear Hwee Liang, Thank you for staying with us and take your valuable time to share your experiences with us. Our hotel is located in Futian CBD, adjacent to the Convention and Exhibition Center, just a brief 5-minutes to walk to the Futian Train / Metro Station. Our colleagues are committed to provide excellent services for all our valuable guests. We look forward to welcoming you back soon to Shenzhen and Futian Shangri-La, Shenzhen. Best Regards,

Dear Guest， Thank you for choosing to stay at Futian Shangri-La, Shenzhen and take your valuable time to share your wonderful experiences here. All of us at Futian Shangri-La, Shenzhen aim to delight and provide all our guests with the highest standards in service and hospitality. We truly appreciate your support and look forward to welcoming you back to Futian Shangri-La, Shenzhen! Best Regards,

Dear Guest， Thank you for choosing to stay at Futian Shangri-La, Shenzhen and take your valuable time to share your wonderful experiences here. All of us at Futian Shangri-La, Shenzhen aim to delight and provide all our guests with the highest standards in service and hospitality. We truly appreciate your support and look forward to welcoming you back to Futian Shangri-La, Shenzhen! Best Regards,

Dear Guest， Thank you for choosing to stay at Futian Shangri-La, Shenzhen and take your valuable time to share your wonderful experiences here. All of us at Futian Shangri-La, Shenzhen aim to delight and provide all our guests with the highest standards in service and hospitality. We truly appreciate your support and look forward to welcoming you back to Futian Shangri-La, Shenzhen! Best Regards,

Dear Guest， Thank you for choosing to stay at Futian Shangri-La, Shenzhen and take your valuable time to share your wonderful experiences here. All of us at Futian Shangri-La, Shenzhen aim to delight and provide all our guests with the highest standards in service and hospitality. We truly appreciate your support and look forward to welcoming you back to Futian Shangri-La, Shenzhen! Best Regards,

Dear Guest， Thank you for choosing to stay at Futian Shangri-La, Shenzhen and take your valuable time to share your wonderful experiences here. All of us at Futian Shangri-La, Shenzhen aim to delight and provide all our guests with the highest standards in service and hospitality. We truly appreciate your support and look forward to welcoming you back to Futian Shangri-La, Shenzhen! Best Regards,

Dear Guest, Thank you for choosing to stay at Futian Shangri-La Hotel, Shenzhen and take your valuable time to share your satisfaction experiences with us. We are delighted to know that our location is recommended, We are all looking forward to extending you the warmest hospitality on your future visit with us.

Dear Guest, Thank you for choosing to stay at Futian Shangri-La Hotel, Shenzhen and take your valuable time to share your satisfaction experiences with us. We are delighted to know that our location is recommended, We are all looking forward to extending you the warmest hospitality on your future visit with us.

Dear Guest, Thank you for choosing to stay at Futian Shangri-La, Shenzhen and take your valuable time to share your experiences with us. We are delighted to hear that you have enjoyed our room facilities and breakfast. We regret to learn about your experience at the public area restroom but please be assured that your feedback has been shared with the relevant departments for immediate improvement. Our vision is to create memorable hotel experiences for our guests, and we will continue to strive for excellence. We truly appreciate your support and look forward to welcoming you back to Futian Shangri-La, Shenzhen! Best Regards,

Dear Guest， Thank you for choosing to stay at Futian Shangri-La Hotel, Shenzhen and take your valuable time to share your experiences. All of us at Futian Shangri-La Hotel, Shenzhen aim to delight and provide all our guests with the highest standards in service and hospitality. We truly appreciate your support and look forward to welcoming you back to Futian Shangri-La Hotel, Shenzhen. Best Regards,

Dear Guest， Thank you for choosing to stay at Futian Shangri-La Hotel, Shenzhen and take your valuable time to share your experiences. All of us at Futian Shangri-La Hotel, Shenzhen aim to delight and provide all our guests with the highest standards in service and hospitality. We truly appreciate your support and look forward to welcoming you back to Futian Shangri-La Hotel, Shenzhen. Best Regards,

Dear Guest， Thank you for choosing to stay at Futian Shangri-La, Shenzhen and take your valuable time to share your wonderful experiences with us. We are delighted to know that you have enjoyed our location, room facilities and was well looked after by our team. All of us at Futian Shangri-La, Shenzhen aim to delight and provide all our guests with the highest standards in service and hospitality. We truly appreciate your support and look forward to welcoming you back to Futian Shangri-La, Shenzhen! Best Regards,

Dear Kwong hei， Thank you for choosing to stay at Futian Shangri-La Hotel, Shenzhen and take your valuable time to share your satisfaction experiences here. We are delighted to know that you have enjoyed our room environment, breakfast and was well looked after by our service team. All of us at Futian Shangri-La, Shenzhen aim to delight and provide all our guests with the highest standards in service and hospitality. We truly appreciate your support and look forward to welcoming you back to Futian Shangri-La Hotel, Shenzhen! Best Regards, Sinan Yilmaz General Manager

Dear Guest， Thank you for choosing to stay at Futian Shangri-La Hotel, Shenzhen and take your valuable time to share your satisfaction experiences here. We are delighted to know that you have enjoyed our location and was well looked after by our service team. All of us at Futian Shangri-La, Shenzhen aim to delight and provide all our guests with the highest standards in service and hospitality. We truly appreciate your support and look forward to welcoming you back to Futian Shangri-La Hotel, Shenzhen! Best Regards, Sinan Yilmaz General Manager

Dear Guest, Thank you for staying at Futian Shangri-La, Shenzhen and for sharing your experience. We are truly sorry to hear the frustrations you encountered during your stay. We have shared your experience with the departments involved in order to prevent such kind of inconveniences in the future.We look forward to welcoming you back in the future. Best Regards, Hotel Management Team.

Dear Kerry, Thank you for choosing to stay at Futian Shangri-La, Shenzhen and take your valuable time to share your stay experience.Thanks again for such delightful comments and your compliments for our services and facilities are sincerely appreciated. We look forward to welcoming you back in the future. Best Regards, Hotel Management Team.

Dear Guest, Greetings from Futian Shangri-La, Shenzhen. First and foremost, thank you very much for having chosen stay with us. We appreciate you taking the time to highlight your stay including the comments about our location and services. Thanks again for sharing all these with our team and we certainly believe that you will continue to receive exceptional service on your future stays. It has been our pleasure to be of service to you. Thank you and kind regards, Yours sincerely,

Dear Guest, Thank you for choosing to stay at Futian Shangri-La, Shenzhen and take your valuable time to share your stay experience . Thanks again for such delightful comments and your compliments for our colleagues are sincerely appreciated. We look forward to welcoming you back in the future.

Dear Guest, Thank you for choosing to stay at Futian Shangri-La, Shenzhen. We look forward to welcoming you back in the future.

Dear Guest, Thank you for staying at Futian Shangri-La, Shenzhen and for sharing your experience. We certainly believe that you will continue to receive exceptional service on your future stays. We look forward to welcoming you back many more times in the future.

Dear Guest, Thank you for having stayed with us recently and for taking your valuable time to share your comments. At the Futian Shangri-La, we are always aiming for the highest service standards and create engaging experiences straight from our heart to meet and hopefully at times exceed our guests’ expectations. We look forward to welcoming you back in the near future.

Dear PO WING, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.

Dear Guest, Thank you for choosing to stay at Futian Shangri-La, Shenzhen and take your valuable time to share your stay experience. Thanks again for such delightful comments and your compliments for our colleagues are sincerely appreciated. We look forward to welcoming you back in the future. Warm regards

Dear Guest, Thank you for choosing to stay at Futian Shangri-La, Shenzhen and take your valuable time to share your stay experience. Thanks again for such delightful comments and your compliments for our colleagues are sincerely appreciated. We look forward to welcoming you back in the future. Warm regards

Dear Guest, Thank you for choosing to stay at Futian Shangri-La, Shenzhen and take your valuable time to share your stay experience. Thanks again for such delightful comments and your compliments for our colleagues are sincerely appreciated. We look forward to welcoming you back in the future. Warm regards

Dear Guest, Thank you for staying at Futian Shangri-La, Shenzhen and for sharing your experience. We appreciate you taking the time to highlight your stay including the comments about our location, facility, and services. Your kind comments are highly appreciated. Thanks again for sharing all these with our team and we certainly believe that you will continue to receive exceptional service on your future stays. We look forward to welcoming you back many more times in the future.

Dear Guest, Thank you for having chosen to stay at Futian Shangri-La, Shenzhen. I have taken the liberty of sharing your comments with our colleagues and they were thrilled to hear that you had an excellent time with us. We are looking forward to welcoming you back to Shenzhen and the Futian Shangri-La Shenzhen. Thank you and kind regards,

Dear Guest, Thank you for choosing to stay at Futian Shangri-La, Shenzhen and take your valuable time to share your stay experience. Thanks again for such delightful comments and your compliments for our colleagues are sincerely appreciated. We look forward to welcoming you back in the future.

Dear Guest, Thank you for staying at Futian Shangri-La, Shenzhen and for sharing your experience on Expedia. We appreciate you taking the time to highlight your stay including the comments about our location, facility and services. Your kind comments are highly appreciated. Thanks again for sharing all these with our team and we certainly believe that you will continue to receive exceptional service on your future stays. We look forward to welcoming you back many more times in the future.

Dear Guest, Thank you for choosing to stay at Futian Shangri-La, Shenzhen and take your valuable time to share your stay experience. Thanks again for such delightful comments and your compliments for our colleagues are sincerely appreciated. We look forward to welcoming you back in the future.

Dear Guest, Thank you for choosing to stay at Futian Shangri-La, Shenzhen and take your valuable time to share your stay experience. Thanks again for such delightful comments and your compliments for our colleagues are sincerely appreciated. We look forward to welcoming you back in the future. Warm regards, Hotel Management