Exterior
Check availability

Reviews of The Ritz-Carlton, Shenzhen

5 out of 5
The Ritz-Carlton, Shenzhen
116 Fuhua San Road, Futian District, Shenzhen, Guangdong

Reviews

9.4

Exceptional

Rating 10 - Excellent. 321 out of 425 reviews" "
Rating 8 - Good. 79 out of 425 reviews" "
Rating 6 - Okay. 10 out of 425 reviews" "
Rating 4 - Poor. 7 out of 425 reviews" "
Rating 2 - Terrible. 8 out of 425 reviews" "

9.4/10

Cleanliness

9.6/10

Staff & service

9.4/10

Amenities

9.2/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

10/10 Excellent

brad, San Francisco

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent service
Stayed 2 nights in Apr 2024

8/10 Good

Ka Wing Carrie

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024

8/10 Good

Stephen

Liked: Cleanliness, staff & service
Great service, property and facilities a bit dated.
Stayed 1 night in Feb 2024

10/10 Excellent

Judy

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had a lovely stay. Will come back again.
Stayed 1 night in Feb 2024

10/10 Excellent

Weiliang

Stayed 1 night in Jan 2024

10/10 Excellent

PHEE

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024

10/10 Excellent

man chi

Stayed 3 nights in Jan 2024

4/10 Poor

Kwan Ming

Travelled with family
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Great lobby, helpful staff, but dated rooms.
Excellent customer services, however it’s a shame that the room had a couple of issues. Squeaky bathroom door, faulty TV remote control, the room was dated and the furnitures have seen better days. It would be okay if we were staying at a 3 or 4* hotel but given it was Ritz Carlton, it had really failed to meet our expectations.
Stayed 1 night in Dec 2023

8/10 Good

WAI PING

Stayed 2 nights in Nov 2023

10/10 Excellent

John

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Upgraded to free breakfast for two in welcome. Changed room due to air-conditioning was not working.
Stayed 2 nights in Nov 2023
Response from Veronica Gao, Hotel Manager on 8 Dec,2023
Dear guest, Thank you for sharing your wonderful review of our property with Expedia. We are thrilled to learn that you enjoyed the stays with us at The Ritz-Carlton, Shenzhen. It has been a great pleasure and privilege to have you stay with us. All Ladies and Gentlemen are looking forward to welcoming you back and create more Ritz-Carlton memories for you.

2/10 Terrible

YAN LUN ALAN

Travelled with partner
Disliked: Staff & service, amenities
The package includes lunch and dinner, it provides lounge access instead with snacks and desserts. It’s tricky and I feel cheated. The blame falls on both Expedia and Ritz Carlton.
Stayed 1 night in Oct 2023
Response from Veronica Gao, Hotel Manager on 13 Nov,2023
Dear guest, Thank you very much for sharing your experience with us. Please accept my most sincere apologies for the shortfalls you encountered. We are committed to provide unique and comfortable experience for every Ritz-Carlton guests. All Ladies and Gentlemen are looking forward to welcoming you back to experience a true Ritz-Carlton stay.

10/10 Excellent

Monty, san francisco

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Wonderful staffs, nice spa, next to great eating shopping mall
Stayed 1 night in Oct 2023
Response from Veronica Gao, Hotel Manager on 13 Nov,2023
Dear guest, Thank you for sharing your wonderful review of our property with Expedia. We are thrilled to learn that you enjoyed the stays with us at The Ritz-Carlton, Shenzhen. It has been a great pleasure and privilege to have you stay with us. All Ladies and Gentlemen are looking forward to welcoming you back and create more Ritz-Carlton memories for you.

10/10 Excellent

James

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff are extremely nice
Stayed 1 night in Sep 2023
Response from Veronica Gao, Hotel Manager on 28 Sept,2023
Dear guest, Thank you for sharing your wonderful review of our property with Ctrip. We are thrilled to learn that you enjoyed the stays with us at The Ritz-Carlton, Shenzhen. It has been a great pleasure and privilege to have you stay with us. All Ladies and Gentlemen are looking forward to welcoming you back and create more Ritz-Carlton memories for you.

10/10 Excellent

Ningxiao, SAN FRANCISCO

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff is extremely helpful. They go out of their way to make you feel special.
Response from Veronica Gao, Hotel Manager on 28 Sept,2023
Dear guest, Thank you for sharing your wonderful review of our property with Ctrip. We are thrilled to learn that you enjoyed the stays with us at The Ritz-Carlton, Shenzhen. It has been a great pleasure and privilege to have you stay with us. All Ladies and Gentlemen are looking forward to welcoming you back and create more Ritz-Carlton memories for you.

10/10 Excellent

Joe

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staffs are friendly and the service is excellent
Stayed 1 night in Aug 2023
Response from Veronica Gao, Hotel Manager on 28 Sept,2023
Dear guest, Thank you for sharing your wonderful review of our property with Ctrip. We are thrilled to learn that you enjoyed the stays with us at The Ritz-Carlton, Shenzhen. It has been a great pleasure and privilege to have you stay with us. All Ladies and Gentlemen are looking forward to welcoming you back and create more Ritz-Carlton memories for you.

10/10 Excellent

Ji, Woodbury

Stayed 1 night in Aug 2023
Response from Veronica Gao, Hotel Manager on 28 Sept,2023
Dear guest, Thank you for sharing your wonderful review of our property with Ctrip. We are thrilled to learn that you enjoyed the stays with us at The Ritz-Carlton, Shenzhen. It has been a great pleasure and privilege to have you stay with us. All Ladies and Gentlemen are looking forward to welcoming you back and create more Ritz-Carlton memories for you.

10/10 Excellent

Hughie

Liked: Property conditions & facilities
The service was truly exemplary from all staff. They often went out of their way to help despite any language barriers
Stayed 2 nights in Aug 2023
Response from Veronica Gao, Hotel Manager on 28 Sept,2023
Dear guest, Thank you for sharing your wonderful review of our property with Ctrip. We are thrilled to learn that you enjoyed the stays with us at The Ritz-Carlton, Shenzhen. It has been a great pleasure and privilege to have you stay with us. All Ladies and Gentlemen are looking forward to welcoming you back and create more Ritz-Carlton memories for you.

4/10 Poor

Verified traveller

Disliked: Property conditions & facilities, room comfort
I was disappointed that my room was old and furniture were rift. The guy who took my luggage into the room went away and found me another room but it was not much better. The worst came when I tried to book a cab service to HK airport. The reservation was clear and the prices were agreed upon. On the next day, the concierge tried to increase the price to 4 times higher but I refused. I had to find another way to go to HK airport myself at the last minute!
Stayed 1 night in Jul 2023
Response from Veronica Gao, Hotel Manager on 10 Jul,2023
Dear guest, Thank you for taking your time to share your experience regarding your recent stay with us. Please accept my most sincere apologies for the shortfalls your encountered, mainly from the shortage of the room furniture and cab booking service. It is clear that we did not live up to your expectations. The investigation is ongoing and I can assure you that this was definitely an isolated case. Meanwhile, please allow me to ask for the opportunity to get connected with you. It will be very helpful if we could learn more about the details of this case. Please reach out to me anytime at your convenience and do let me know personally if I can be of any assistance. I would be very happy to have to opportunity of welcoming you back in the near future and for you to experience the Ritz-Carlton stay. Best wishes and regards, Veronica Gao, Hotel Manager, The Ritz-Carlton, Shenzhen

10/10 Excellent

Sam

Business traveller, Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Overall nice experience
Stayed 2 nights in Jun 2023
Response from Veronica Gao, Hotel Manager on 30 Jun,2023
Dear guest, Thank you for sharing your wonderful review of our property with Expedia. We are thrilled to learn that you enjoyed the stays with us at The Ritz-Carlton, Shenzhen. It has been a great pleasure and privilege to have you stay with us. All Ladies and Gentlemen are looking forward to welcoming you back and create more Ritz-Carlton memories for you.

8/10 Good

Verified traveller

Travelled with group
Liked: Staff & service, property conditions & facilities, room comfort
Need to improve cleanliness
This hotel is definitely not a Ritz Carlton. When compared to the one in Hong Kong, this feels more like a four star hotel. Room is not clean. Will definitely stay somewhere else next time.
Stayed 1 night in Apr 2023
Response from Veronica Gao, Hotel Manager, The Ritz-Carlton, She on 21 Jun,2023
Dear guest, Thank you for taking your time to share your experience regarding your recent stay with us. Please accept my most sincere apologies for the shortfalls your encountered. Again, thank you so much for your valuable feedback. All Ladies and Gentlemen are looking forward to welcoming you back and create a genuine Ritz-Carlton memory for you. Best wishes and regards,

10/10 Excellent

Xi

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Its location is very convenient. Excellent service. I also got a free upgrade.
Stayed 1 night in Apr 2023
Response from Veronica Gao, Hotel Manager on 28 Apr,2023
Dear guest, Thank you for sharing your wonderful review of our property with Expedia. We are thrilled to learn that you enjoyed the stays with us at The Ritz-Carlton, Shenzhen. It has been a great pleasure and privilege to have you stay with us. All Ladies and Gentlemen are looking forward to welcoming you back and create more Ritz-Carlton memories for you.

10/10 Excellent

Jimmy

Business traveller
Liked: Staff & service, property conditions & facilities, room comfort
Services so nice
Stayed 2 nights in Apr 2023
Response from Veronica Gao, Hotel Manager on 21 Apr,2023
Dear guest, Thank you for sharing your wonderful review of our property with Expedia. We are thrilled to learn that you enjoyed the stays with us at The Ritz-Carlton, Shenzhen. It has been a great pleasure and privilege to have you stay with us. All Ladies and Gentlemen are looking forward to welcoming you back and create more Ritz-Carlton memories for you.

10/10 Excellent

Greg

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff here were so friendly and helpfull. The moment I got out of our car my young daughter needed to use the bathroom and there were three ladies that helped take her to the bathroom while my wife parked the car in the hotel basement.
Stayed 2 nights in Aug 2022

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jan 2022

10/10 Excellent

Ashley

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Fave Hotel in SZ
We had an in red second staycation at the Ritz. The staff are phenomenal and the service and welcoming atmosphere are unmatched. We were so comfortable in our beautiful room, and we love the location.
Stayed 2 nights in Nov 2021

10/10 Excellent

I

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Exceptional service
We are spending 3 nights every 2 months or so just to experience a level of service that is simply exceptional. Every member of staff from check in to the cleaner understands how to treat guests. We now stay in the Club area where the meals offered are good quality and nothing is too much for them. We spend time around the pool doing work where it is is quiet and the small touches like bottles of water sun screen cream are available for free. If we could afford we would stay longer and more often. The gym is well equipped and again water is available for free. I used the sauna and whirlpool area which is also freely available for guests.
Stayed 3 nights in Apr 2021

10/10 Excellent

I

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
5 Star, faultless service
Stayed 2 nights in Jan 2021

10/10 Excellent

Francois

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jan 2021

8/10 Good

Benjamin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A bit disappointed
Pretty good stay, but I honestly expected a bit more from this place. I went for my birthday, and while I didn’t expect anything out of the ordinary, I was a bit disappointed that this went unnoticed. Pros: Amazing pool, well-appointed room, gorgeous views Cons: Bar was unable to figure out how to make me a martini on the rocks. I gave up and left. Dilapidated facade. A bit dated. Overall, it was a nice stay, but the price wasn’t justified. I think there are plenty of other options that are just as nice at a much more reasonable price.
Stayed 1 night in Jun 2020

10/10 Excellent

Jennifer

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Perfect Getaway
It was a perfect getaway for our anniversary weekend. The service and staff were incredible from before our arrival, setting up a lovely surprise in the room, and throughout our stay, every staff member knew us, and said happy anniversary. The room was so comfortable, the views great, the location ideal, and the food was delicious.
Stayed 2 nights in Jun 2020

10/10 Excellent

wendy

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great choice in Shenzhen
Business trip to Shenzhen, my first trip to China, where most people speak no English and standards are not always up to pay, so staying g at the Ritz was a big plus. Hotel is well located, rooms are spacious and elegant, staff and service is A+. Definitely a good place to stay in this city of 20 M people.
Stayed 3 nights in Dec 2019

10/10 Excellent

Man Wai doris

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2019

8/10 Good

Ngai Ching

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2019

6/10 Okay

Anne Marie

Stayed 1 night in Nov 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Fantastic stay
Very amazing stay. We had booked a hotel nearby but it was too horrendous so we moved over to Ritz Carlton for two nights. Service was amazing. They upgraded our room as we were considering whether to book one more night and our original room would be unavailable. There was an issue with the second tv in the washroom and they fixed it very promptly. We ordered room service breakfast and it was of good quality. The location is between two large malls with lots to eat and explore. Also right beside the convention and exhibition centre so very convenient. The staff were extremely polite and courteous. It definitely matches to the standard of an international brand hotel. Thank you for the great stay! the bathtub feature was really tremendous with a lovely very instagram type photo opportunity.
Stayed 1 night in Nov 2019

10/10 Excellent

mak

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Oct 2019

10/10 Excellent

caroline

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2019

8/10 Good

Kenneth

Stayed 3 nights in Aug 2019

10/10 Excellent

Alexander W

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent service
Great location, breathtaking views of the Shenzhen skyline Lightshow, fantastic service.
View from my top floor (28F) club room
Stayed 1 night in Sep 2019

10/10 Excellent

Verified traveller

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Such a great experience staying at Ritz there. No doubt to be there again. Love the way they build up every single small details such as perfectly fit to all amenities in the room. Perfect view enjoying outside view. Final touch was a warmth welcome from staffs there with great smiles. Comfy and never feel boring.
Stayed 1 night in Sep 2019

10/10 Excellent

Kim

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2019

10/10 Excellent

Vivien

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great location with attentive staff
The hotel is located right in the CBD of Shenzhen and close to everything. The rooms are very big with large windows to see the city. Staff here are very friendly and attentive. Special thanks for Annie's help during our stay.
Stayed 1 night in Aug 2019

10/10 Excellent

Verified traveller

Stayed 1 night in Aug 2019

8/10 Good

Crystal, Hong Kong

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good location, good services but the hotel is a bit old.
Stayed 1 night in Jul 2019

10/10 Excellent

Kian Hwee

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Weekend staycation at Ritz
The services is impeccable as expected from any Ritz hotel. I enjoyed the food and gym facilities. Only place of improvement is that some areas of the room is a little dusty.
Stayed 1 night in Jul 2019

10/10 Excellent

yehan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very nice with the kind service:)
Stayed 1 night in Jul 2019

10/10 Excellent

Wang ho

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2019

8/10 Good

Zhou

Liked: Cleanliness, staff & service, room comfort
Stayed 1 night in Jul 2019

10/10 Excellent

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great staff, fantastic hospitality, and excellent location
Stayed 4 nights in Jun 2019

10/10 Excellent

Verified traveller

Stayed 1 night in Jun 2019