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Reviews of Lucas Heights Motel

3.5 out of 5
Lucas Heights Motel
New Illawarra Road and Rutherford Ave, Lucas Heights, NSW

Reviews

8.0

Very good

Rating 10 - Excellent. 57 out of 205 reviews" "
Rating 8 - Good. 100 out of 205 reviews" "
Rating 6 - Okay. 37 out of 205 reviews" "
Rating 4 - Poor. 8 out of 205 reviews" "
Rating 2 - Terrible. 3 out of 205 reviews" "

8.6/10

Cleanliness

8.0/10

Staff & service

7.8/10

Amenities

7.6/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

4/10 Poor

Chandra

Disliked: Staff & service, property conditions & facilities
Just very poor in comparison to other motels. Food outlets 10km. Nothing on site like a vending machine.
Stayed 3 nights in Apr 2024
Response from David on 19 Apr,2024
HiSorry to hear you did not enjoy your stay, Unfortunately the cafe is only open from 7am-3pm, The are multiple takeaway options in each room that deliver.A vending machine will be coming soon

10/10 Excellent

Seth

Liked: Cleanliness, staff & service, property conditions & facilities
Great motel
Stayed 1 night in Feb 2024
Response from David on 25 Feb,2024
Thankyou for your comments We really do appreciate it

4/10 Poor

Pamela

Travelled with group
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
It smelled really bad, like mold
Stayed 1 night in Feb 2024
Response from David on 25 Feb,2024
Sorry your stay wasn’t up to standards Please note we take all comments seriously All our rooms have recently be painted which does leave an odor.Please also know we clean and sanitize all rooms daily. Upon investigation there was no odors untoward. We will continue to monitor this issue and thank you for the comments

6/10 Okay

Ian

Travelled with partner
Liked: Staff & service, amenities
Disliked: Property conditions & facilities
This property has gone downhill, and the price has nearly doubled since we 1st stayed here. There was a lot of black mould in the bathroom. It was awkward to get into the shower. The opening was too small. The towel rail collapsed when I attempted to place a towel on it. The toilet seat would not stay up. On the plus side is the longbench, which holds a lot of stuff. This motel is conveniently located, very quiet, and has a Cafe open during the week for breakfasts and lunch. There are also BBQ's and a large pool. The beds were so LOW, it was awkward to get up from it.
Stayed 1 night in Dec 2023
Response from David on 25 Feb,2024
Thank you for your comments Issues will be addressed

8/10 Good

Linda

The motel is in a convenient location. Staff were friendly. Bathroom could be a little cleaner but all in all it was very lovely stay.
Stayed 4 nights in Dec 2023

10/10 Excellent

Silvester

Stayed 1 night in Dec 2023

6/10 Okay

Cathy

Disliked: Staff & service, amenities, property conditions & facilities
Shower was terrible, toilet seat was broken.
Stayed 1 night in Nov 2023
Response from David on 19 Nov,2023
Thank you for your comments toilet seat has been fixed. Not sure what is wrong with the shower.

8/10 Good

Julieta Ruth

Stayed 1 night in Nov 2023

8/10 Good

Heloisa

Stayed 9 nights in Nov 2023
Response from David on 15 Nov,2023
Thank you for the rating Hope to see you again soon

6/10 Okay

Samantha

Business traveller
Disliked: Cleanliness, property conditions & facilities
Poor quality motel for the high price point. Dirty shower and bathroom. No iron or ironing board.
Stayed 1 night in Oct 2023
Response from David on 25 Oct,2023
Very sorry to hear your room was not up to standards. This will be addressed. Iron and board are located in the laundry.

6/10 Okay

Damian

Liked: Cleanliness
Disliked: Property conditions & facilities
Stayed 1 night in Oct 2023
Response from David on 25 Oct,2023
Thanks for your review

10/10 Excellent

Rav

Liked: Cleanliness, amenities, property conditions & facilities
Quite and clean
Stayed 1 night in Sep 2023
Response from David on 15 Oct,2023
Thank you for your feedback. We hope to see you again soon.

8/10 Good

Victoria

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Nice quiet area. Seeing a Black Cockatoo was a treat.
Stayed 1 night in Oct 2023
Response from David on 25 Oct,2023
Thanks for your review

6/10 Okay

Emma

Liked: Property conditions & facilities
Perfectly acceptable, clean and well maintained. Quiet area.
Stayed 2 nights in Sep 2023
Response from David on 2 Oct,2023
Thank you kindly for your comments

6/10 Okay

Kevin

Disliked: Staff & service, property conditions & facilities
Stayed 1 night in Sep 2023
Response from David on 25 Sept,2023
Thankyou for your review

8/10 Good

Doug

Liked: Cleanliness, property conditions & facilities
The area was quiet but be aware that you cannot park near you room. There is s short walk from a car park to your room and vehicle security is a potential issue. You will need to drive some way to get dinner or breakfast.
Stayed 1 night in Jun 2023
Response from David on 6 Jul,2023
Thank you for your comments, please note that federal police patrol the area every 30 minutes, so vehicles security is ok.

8/10 Good

Christine

Liked: Cleanliness, staff & service, property conditions & facilities
.
Stayed 2 nights in Jul 2023
Response from David on 6 Jul,2023
Thank you for your rating

6/10 Okay

Bruce

Business traveller, Travelled with partner
Disliked: Staff & service, amenities, property conditions & facilities
It was ok
Stayed 2 nights in Feb 2023

10/10 Excellent

Jaiden

Stayed 1 night in Feb 2023

8/10 Good

Brady

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great secluded location, quiet, good layout.

8/10 Good

Ian

Stayed 1 night in Dec 2022
Response from David on 29 Dec,2022
Thank you for your kind rating, Hope to see you again soon

6/10 Okay

Cheryl

Travelled with partner
Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities
The property is very dated and parking is approx 75m from the rooms which was an issue with my disabled husband and carrying luggage to the room. Basin hot water was very slow to heat, the soap dispenser didn’t work and we had no coffee. A bonus is that it is a very quiet location.
Stayed 1 night in Oct 2022

8/10 Good

Rhett, Warriewood

Travelled with partner
Liked: Cleanliness, staff & service, amenities
The king bed was very comfortable, and the surroundings were certainly peaceful. Bathroom, while functional, was in need of renovation. The wife noted that there was no hair dryer also.
Stayed 1 night in Sep 2022

6/10 Okay

Ron

Disliked: Property conditions & facilities
The hotel is away form suburbia so it's quiet, parking and check in was easy. All rooms are ground floor, the buildings are dorm like with external entrances in a row. The buildings are quiet old however the room interior was OK and generally clean. However the room I had smelt of mould and the ceiling had mould stains in several places obviously caused from recent rains. I had a poor night's sleep from the odor of mould, this caused me some lung irritation. I would suggest this is a health risk for some people and I am glad I stayed just one night.
Stayed 1 night in Sep 2022
Response from David on 25 Sept,2022
Thank you for the feedback, i will address your comments with site facilities.

8/10 Good

Mark

Business traveller, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Well run accommodation
Stayed 1 night in Sep 2022
Response from David on 30 Sept,2022
Thank you for your kind comments

8/10 Good

Meegan

Stayed 2 nights in Sep 2022

8/10 Good

Andra

Stayed 2 nights in Jul 2022

8/10 Good

André

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jul 2022

8/10 Good

Elizabeth

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We appreciated the comfortable room & bathroom. We missed having a microwave but found one in the games room. The beds were comfortable but the doona was very heavy & too hot. We eventually were given another blanket (the first was too small for the bed) & sleeping was much more comfortable. WiFi was only possible using my phone as a hot spot. We had fun playing darts in the games room. We found the motel a good place to stay supporting our family as they headed overseas from the international airport. It's a nice quiet environment & we enjoyed staying there. Had a walk around the perimeter of the property.
Stayed 3 nights in Jul 2022
Response from David on 27 Jul,2022
Thank you for your positive feedback

8/10 Good

Michael

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Jun 2022

10/10 Excellent

Maree

Stayed 2 nights in Jun 2022

10/10 Excellent

Adam

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Not extravagant but very clean and comfortable
Stayed 1 night in May 2022
Response from Manager on 17 May,2022
Thank you for the positive feedback

10/10 Excellent

Catherine

Stayed 1 night in Apr 2022

10/10 Excellent

Romeo

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Pleasant, basic accommodation which was clean and maintained. I'd certainly stay there again.
Stayed 1 night in Mar 2022
Response from Manager on 17 May,2022
Thank you for the positive feedback

8/10 Good

Paul

Liked: Staff & service
Stayed 2 nights in Mar 2022

4/10 Poor

Sojeong

Stayed 8 nights in Feb 2022
Response from David on 8 Mar,2022
Good Morning Im sorry to see you rated us so low, is there any particular reason you gave us this rating? We do pride ourselves of positive feedback but we also need to show improvement if people are unhappy, I hope i can clarify anything that you feel was not up to standards. kind Regards: David Motel Manager

6/10 Okay

john

Travelled with partner
Disliked: Staff & service, amenities, property conditions & facilities
Quite location room and bed comfortable for what we needed. Went to have a shower no towels, bath matt and hand towel..
Stayed 1 night in Feb 2022
Response from David on 28 Feb,2022
Hello Im sorry to hear that something was not right in your room, I wish you would have called the number and i could have fixed this, im very sorry this happened, i hope this does not deter you from staying with us again.

8/10 Good

Peter

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Clean and Tidy
Clean and tidy, very comfortable bed and pillows. Everything worked well, aircon, shower, etc. Also very quite location. Would stay again
Stayed 1 night in Jan 2022
Response from David on 28 Feb,2022
Thank you fro the kind comments

8/10 Good

Tom

Liked: Staff & service, property conditions & facilities
Lovely and quiet
Stayed 1 night in Feb 2022
Response from David on 28 Feb,2022
Thank you for the kind comments

8/10 Good

Sue

Stayed 3 nights in Dec 2021

8/10 Good

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Location close to ANSTO
Stayed 2 nights in Jun 2021

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
It was clean & tidy
Stayed 1 night in Jun 2021
Response from David on 16 Jun,2021
Thank you for Choosing Ansto Motel

10/10 Excellent

JEFFERY R

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Handy spot
Nice, tidy, clean & would stay here again if needed. *The shower is not so good, designed for someone no taller than 120cm and the shower rose is rubbish
Stayed 1 night in May 2021
Response from David on 16 Jun,2021
Thank you for Choosing Ansto Motel

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
This is a lovely Motel, it was very clean, warm and comfortable. They accommodated my late check in and check out with no difficulties. I was particularly pleased that they still offered in room tea and coffee amenities.
Stayed 1 night in May 2021
Response from David on 16 Jun,2021
Thank you for Choosing Ansto Motel

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The Quiet surroundings made for a good nights sleep
Stayed 1 night in Feb 2021
Response from David on 21 Feb,2021
Thank you for the positive feedback, we hope to see you again soon.

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
We have stayed here a few times and enjoyed it. Sadly this time a very noisy party went into the small hours of the morning in the games room. As there is no on site manager it wasnt controlled. Disappointed but will us them again :)
Stayed 1 night in Feb 2021
Response from David on 9 Feb,2021
Hello Thank you for the review, I was actually onsite and shut them down when they became too much, apologies for any inconvenience

10/10 Excellent

Francis

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good place to stay
Handy motel close to where I needed to be. Easy parking, clean good wifi secure. I would stay again.
Stayed 2 nights in Jan 2021
Response from David on 9 Feb,2021
Great review thank you

8/10 Good

Rellie, Maitland

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly and clean, very quiet. Showing its age, but aren't we all! Always a good place to stay in The Shire
Stayed 2 nights in Jul 2020
Response from Kerrie on 5 Jul,2020
Thanks Rellie. Great having you stay at the Motel.

8/10 Good

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Mar 2020
Response from Kerrie on 24 Mar,2020
Thanks

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Easy and convenient motel
Staff were lovely and helpful, easy parking, room was clean with plenty of space and tea and coffee, pool was great. Good location within the Lucas Heights precinct just up from the cafe and education centre.
Stayed 1 night in Mar 2020
Response from Kerrie on 24 Mar,2020
hanks for staying. Hope to see you again.