Interior entrance

Reviews of Hotel Relax III

3 out of 5
Hotel Relax III
No.34, Huaining St., Zhongzheng District, Taipei

Reviews

8.6

Excellent

Rating 10 - Excellent. 417 out of 1001 reviews" "
Rating 8 - Good. 468 out of 1001 reviews" "
Rating 6 - Okay. 86 out of 1001 reviews" "
Rating 4 - Poor. 18 out of 1001 reviews" "
Rating 2 - Terrible. 12 out of 1001 reviews" "

8.6/10

Cleanliness

8.8/10

Staff & service

8.2/10

Amenities

8.4/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

4/10 Poor

Jing, Coquitlam

Travelled with family
Disliked: Amenities, property conditions & facilities
The location is good, very convenient; however, room was so tiny & the bed was squeezed between three walls, we have to climbed back and forth into bed; there’s a tiny little window ( like 1 square meters), feels like a prison’s cell.
Stayed 2 nights in Apr 2024
Response from Hotel Relax 3 on 27 Apr,2024
Thank you for sharing your feedback with us. We're pleased to hear that you found our location convenient. However, we apologize for any inconvenience caused by the size of the room and the layout of the bed. We understand that this may have impacted your comfort during your stay. It's important to note that the actual room matches the photos provided on our website or other platforms. We appreciate your insights and will take them into consideration as we strive to improve our accommodations for future guests. If you choose to stay with us again, please don't hesitate to let us know your preferences, and we'll do our best to accommodate you better.

10/10 Excellent

FENG

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Mar 2024
Response from Hotel Relax 3 on 27 Apr,2024
We are looking forward to welcoming you back in the near future. Thank you very much and have a wonderful day!

8/10 Good

Erick, Richmond Hill

Liked: Cleanliness, staff & service, property conditions & facilities
Good Location, nice customer service. I will definitely stay here again.
Stayed 2 nights in Apr 2024
Response from Hotel Relax 3 on 27 Apr,2024
Dear guest,Thank you for taking the time to write us feedback. Providing comfy room and decent service are our core value we've been working on. We are looking forward to welcoming you back in the near future. Thank you very much and have a wonderful day!

8/10 Good

Jugdip

Liked: Staff & service
Very convenient. Great staff Small rooms. Dining is offsite
Stayed 4 nights in Mar 2024
Response from Hotel Relax 3 on 9 Apr,2024
Dear guest,Thank you for taking the time to write us feedback. Providing comfy room and decent service are our core value we've been working on. We are looking forward to welcoming you back in the near future. Thank you very much and have a wonderful day!

10/10 Excellent

Yong Hwa

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
hotel already printed and prepared for your arrival. free gifts - recycled bag and foldable cup. free tea and snacks provided at the place. quiet and nice
Stayed 2 nights in Mar 2024
Response from Hotel Relax 3 on 27 Mar,2024
Dear guest,Thank you for taking the time to write us feedback. Providing comfy room and decent service are our core value we've been working on. We are looking forward to welcoming you back in the near future. Thank you very much and have a wonderful day!

8/10 Good

Laurence, San Francisco

Travelled with family, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room while good was a little too small. Storage was two little cubes and so you really have to live out of your suitcase. The front staff was extremely friendly and eager to help which made the stay here good.
Stayed 5 nights in Feb 2024
Response from Hotel Relax 3 on 12 Feb,2024
Dear guest,Thank you for taking the time to write us feedback. Providing comfy room and decent service are our core value we've been working on. We are looking forward to welcoming you back in the near future. Thank you very much and have a wonderful day!

6/10 Okay

allyn

Travelled with partner
Liked: Staff & service
Disliked: Cleanliness, amenities
pros: easy walkable location from train station to hotel and walkable to night markets. Quiet, safe area. Very quiet hotel, simple. cons: tight toilet position(had to sit diagonally so knees wouldn't hit the wall) and the shower and sink had a lot of mold on the caulk.
Stayed 1 night in Jan 2024
Response from Hotel Relax 3 *Yumi on 21 Jan,2024
Thank you for taking the time to share your feedback with us.We apologize for the inconvenience you experienced with the tight toilet position and the presence of mold on the caulk in the shower and sink. Your concerns have been duly noted, and we assure you that we will address these issues promptly to enhance the overall experience for our guests.We value your input, as it helps us identify areas for improvement. We hope to have the opportunity to welcome you back in the future, providing you with a more comfortable and enjoyable stay.Thank you for choosing our hotel, and we look forward to serving you better in the future.

8/10 Good

Sing Vi

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Strategic location, less than 10minute walk to Taipei Main station and lots of shopping / food places nearby. However, the central location also means that room sizes tend to be on the small side. We didn't like the layout of the room at all (we got the corner one), there was no space for us to open and take things easily from our luggage. Not sure why they put a queen bed instead of a double given the room size. Cleanliness was okay. Staff were professional and allowed us to store our bags before checking in and after checking out. All in all, there are many options in this area so best to research and compare before you make any bookings.
Response from Hotel Relax 3 *Yumi on 14 Jan,2024
Thank you for taking the time to share your feedback about your recent stay with us. We appreciate your detailed comments and are pleased to hear that you found our hotel's location convenient, with easy access to Taipei Main Station and various shopping and dining options nearby.We value your input and will review the room configurations to see if there are opportunities for improvement in maximizing space and enhancing the overall layout.Your suggestion to research and compare options in the area is noted, and we appreciate your recommendation.We hope to have the opportunity to welcome you back and provide an improved experience that exceeds your expectations.

10/10 Excellent

Jeff

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Dec 2023
Response from Hotel Relax 3 *Yumi on 21 Jan,2024
Thank you for choosing Hotel Relax. We are looking forward to welcoming you back in the near future. Thank you very much and have a wonderful day!

10/10 Excellent

Catherine

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Response from Hotel Relax 3 on 12 Feb,2024
We are looking forward to welcoming you back in the near future. Thank you very much and have a wonderful day!

2/10 Terrible

Chong

Disliked: Staff & service, room comfort
Cheat customer by collecting deposit
Where is the deposit refund you have promised when i did my check out? Until now nothing is being refunded to me. Is this the way hotel make extra miney by cheating the customers?
Stayed 1 night in Dec 2023
Response from Hotel Relax 3 *Yumi on 25 Dec,2023
Thank you for reaching out, and I appreciate your message regarding the concerns about the deposit. I want to clarify that on the day of your checkout, we did cancel the deposit, and no actual charges were made. The amount reflected on the receipt you received at check-in was a pre-authorization, not an actual deduction. This is a common procedure to ensure that your credit card has sufficient funds to cover any potential additional charges.The time it takes for each bank to release pre-authorization amounts may vary, and I recommend checking with your issuing bank for specific details. Typically, this process may take a few business days, depending on the bank's procedures.We want to assure you that we are committed to providing transparent, fair, and high-quality service. If you have any further concerns or questions, please feel free to contact our customer service department, and we'll be more than happy to assist in resolving any issues.Thank you for your understanding and patience.

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Dec 2023
Response from Hotel Relax 3 *Yumi on 25 Dec,2023
Thank you for choosing Hotel Relax.We are looking forward to welcoming you back in the near future. Thank you very much and have a wonderful day!

8/10 Good

Phu

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2023
Response from Hotel Relax 3 on 17 Dec,2023
Dear guest,Thank you for taking the time to write us feedback. Providing comfy room and decent service are our core value we've been working on. We are looking forward to welcoming you back in the near future. Thank you very much and have a wonderful day!

8/10 Good

Linda

Liked: Cleanliness, staff & service, property conditions & facilities
It is very small room
Stayed 1 night in Dec 2023
Response from Hotel Relax 3 on 17 Dec,2023
Dear guest,Thank you for taking the time to write us feedback. Providing comfy room and decent service are our core value we've been working on. We are looking forward to welcoming you back in the near future. Thank you very much and have a wonderful day!

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Nov 2023
Response from Hotel Relax 3 *Yumi on 5 Dec,2023
Thank you for choosing Hotel Relax and I hope you will come back for another original Taiwan experience soon! We are looking forward to serving you very soon!

8/10 Good

Chi Chow

Travelled with family
Liked: Cleanliness, staff & service
All staff are very friendly, cheerful and helpful! Yoyo helps us a lot!
Stayed 4 nights in Nov 2023
Response from Hotel Relax 3 *Yumi on 4 Dec,2023
Dear guest,Thank you for taking the time to write us feedback. Providing comfy room and decent service are our core value we've been working on. We are looking forward to welcoming you back in the near future. Thank you very much and have a wonderful day!

10/10 Excellent

Brian Pui Lam

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The location is convenient and the staff are nice!
Stayed 3 nights in Nov 2023
Response from Hotel Relax 3 *Yumi on 17 Nov,2023
Dear guest,Thank you for taking the time to write us feedback. Providing comfy room and decent service are our core value we've been working on. We are looking forward to welcoming you back in the near future. Thank you very much and have a wonderful day!

10/10 Excellent

Tasneem

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Would recommend. Really nice staff, super friendly and helpful. Lovely hotel. Very good location. They are a 'green hotel' so rooms are not cleaned during your stay but let them know if you want towels changed or rubbish disposed of. I was upgraded as an EXPEDIA Gold member. The room was so nice and big. Clean hotel. WIFI was so slow but this is common in Taiwan in hotels from what I can see. Would recommend. Right near Taipei Main Station.
Stayed 3 nights in Oct 2023
Response from Hotel Relax 3 *Yumi on 5 Nov,2023
Dear valued guest,Thank you for taking the time to share your feedback with us. We are delighted to hear that you had a positive experience during your stay at our hotel.We are pleased that you found our staff to be friendly and helpful. Our team strives to provide excellent service to all our guests, and it's great to know that they left a positive impression on you.We're also glad to hear that you enjoyed our 'green hotel' concept. We understand the importance of sustainability, and by offering the option for guests to choose when they need their rooms serviced, we aim to reduce our environmental footprint. Your feedback regarding the WIFI is duly noted, and we will continue to work on improving this aspect.It's wonderful to know that you appreciated the room upgrade as an EXPEDIA Gold member and that you found the location convenient. Taipei Main Station is indeed a prime location for exploring the city.We truly appreciate your recommendation, and we hope to have the pleasure of welcoming you back in the future. If you have any further comments or suggestions, please feel free to share them with us.

10/10 Excellent

Shirley

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Great value for economy travellers like us. Hotel location is in the middle of a lot of places. We were just walking to/from or taking a just few subway stops to a number of tourist interested places. And it is easy to get to from the airport too!
Stayed 2 nights in Nov 2023
Response from Hotel Relax 3 *Yumi on 5 Nov,2023
Dear valued guest,Thank you for taking the time to share your positive experience with us. We are thrilled to hear that you found great value in our hotel, especially for economy travelers like yourselves.Our central location is indeed one of our key strengths, making it convenient for guests to access various tourist attractions and transportation options. We're glad to know that you found it easy to explore the city on foot or by using the nearby subway system.We also appreciate your feedback on the accessibility from the airport. We aim to provide a hassle-free experience for our guests, and it's wonderful to hear that you had a smooth arrival.Your kind words are truly motivating for our team, and we hope to have the pleasure of welcoming you back on your future travels to the area. If you have any additional comments or suggestions, please don't hesitate to share them with us.

8/10 Good

Declan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good hotel, compact rooms.
Central location close to Taipei Main Station. Multitude of dining and shopping options nearby. Room was very compact but was clean, comfortable and quiet. Staff were efficient and friendly. Note that the hotel does not do daily servicing but will empty bins and replace towels on request.
Stayed 2 nights in Oct 2023
Response from Hotel Relax 3 *Yumi on 29 Oct,2023
Dear Guest,Thank you for taking the time to leave a review of your recent stay at our central Taipei hotel. We appreciate your feedback and are delighted to hear about your experience.Our staff takes great pride in their efficiency and friendliness, and we're thrilled to hear that their service made your stay even more enjoyable. We also appreciate your understanding regarding our approach to housekeeping. As part of our commitment to sustainability, we provide daily servicing upon request, which helps reduce our environmental impact.Your feedback is invaluable, and we're constantly working to improve our services. We hope to have the pleasure of welcoming you back in the future. If you have any further comments or suggestions, please don't hesitate to reach out.Thank you for choosing to stay with us.

8/10 Good

CAFREN

Stayed 1 night in Oct 2023
Response from Hotel Relax 3 *Yumi on 29 Oct,2023
Thank you for choosing Hotel Relax and I hope you will come back for another original Taiwan experience soon!

10/10 Excellent

Hiu Tung

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice hotel near taipei main station
Stayed 4 nights in Sep 2023
Response from Hotel Relax 3 *Yumi on 4 Oct,2023
Dear guest,Thank you for taking the time to write us feedback. Providing comfy room and decent service are our core value we've been working on. We are looking forward to welcoming you back in the near future. Thank you very much and have a wonderful day!

8/10 Good

Wailun

Liked: Cleanliness, staff & service, property conditions & facilities
No full cleaning but otherwise great.
Stayed 3 nights in Sep 2023
Response from Hotel Relax 3 *Yumi on 26 Sept,2023
Thank you for staying with us. We look forward to welcoming you back to soon in the near future.

10/10 Excellent

Romeo

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel in excellent location- close to MRT, eating and shopping places. Staff are friendly and helpful.
Stayed 4 nights in Sep 2023
Response from Hotel Relax 3 on 19 Sept,2023
Thank you for your feedback! We're delighted to hear that you found our hotel's location excellent, with its proximity to the MRT, dining options, and shopping places. We're committed to providing convenience and access to the best experiences our location has to offer.It's also heartwarming to know that our staff made a positive impression with their friendliness and helpfulness. We take pride in our team's dedication to ensuring our guests have a great stay.Thank you once again for choosing to stay with us. Have a fantastic day!

10/10 Excellent

Romeo

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Well located hotel. Easy to get to from the MRT. Very helpful staff and room was clean. Plenary of eating places and convenience stores nearby. Short walk to the night market in Ximending a plus.
Stayed 1 night in Sep 2023
Response from Hotel Relax 3 on 19 Sept,2023
Thank you for taking the time to share your feedback! We are thrilled to hear about your positive experience at our hotel.It's wonderful to know that you found our hotel to be well-located and easily accessible from the MRT. We take pride in our helpful staff and our commitment to cleanliness, so your compliments in these areas mean a lot to us.We're also glad that you enjoyed the abundance of dining options and convenience stores in the vicinity. And yes, the short walk to Ximending night market is indeed a fantastic bonus for exploring local culture and cuisine.We appreciate your kind words and hope to have the pleasure of hosting you again in the future. If you have any specific requests or requirements during your next visit, please don't hesitate to reach out to us.Thank you once again, and we wish you a wonderful day!

10/10 Excellent

Simon

Stayed 1 night in Aug 2023
Response from Hotel Relax 3 *Yumi on 29 Aug,2023
Thank you for staying with us. We look forward to welcoming you back to soon in the near future.

10/10 Excellent

Gavin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jul 2023
Response from Hotel Relax 3 *Yumi on 29 Aug,2023
Thank you for staying with us. We look forward to welcoming you back to soon in the near future.

6/10 Okay

Wakako

Stayed 1 night in Jun 2023
Response from Hotel Relax 3 *Yumi on 29 Aug,2023
Thank you for staying with us. We look forward to welcoming you back to soon in the near future.

10/10 Excellent

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good location
Location is good close to taipei main station
Stayed 6 nights in Jun 2023
Response from Hotel Relax 3 *Yumi on 5 Jul,2023
Dear guest,Thank you for taking the time to write us feedback. Providing comfy room and decent service are our core value we've been working on. We are looking forward to welcoming you back in the near future. Thank you very much and have a wonderful day!

10/10 Excellent

Hui Ling, Shirlyn

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Situated at Taipei main station, very convenient. Water provided daily, room is a little small despite corner unit but all required facilities available. Washing machine was down during my stay so i went to the hotel opp to wash my clothes instead, plus point for having the same brand nearby. Very quiet at night, nothing much to do, unlike ximending area.

10/10 Excellent

Rein

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 5 nights in Feb 2023

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Convenient location, very small but modern room
Conveniently located close to Taipei Train/Metro Station, is just a less than 10-min walk away, lots of places for food in the area. It’s a walking distance to Ximen area. Front desk staff was friendly and polite. Booked a standard room for one, the room is a little too small even for one person, though the bed and pillows are comfortable. The breakfast is offered as a Bento box. I wish hotel will give guests at least 2 options that they can choose. One morning I got a Bento box with salmon and for one who doesn’t eat fish, it was a total waste of food.
Stayed 3 nights in Feb 2023
Response from Hotel Relax 3 on 28 Feb,2023
Dear valued guest,Thank you for taking the time to write us feedback. Providing comfy room and decent service are our core value we've been working on. We are looking forward to welcoming you back in the near future. Thank you very much and have a wonderful day!

10/10 Excellent

jesselyn c

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
nice hotel in the middle of everything
it's my first time in taiwan so i'm not sure if the area is ok or not. the surrounding area looked a little scary but since i read so much about taiwan before our trip, i knew it would be ok. the hotel is perfectly located. the museum is a 4 min walk. there are a lot of eateries around it. a couple of 7/11 stores in walking distance. the hotel itself is clean and the front desk staff are very friendly. the room, although small, is very clean and really cute & cozy.
Stayed 1 night in Jan 2023
Response from Hotel Relax 3 on 28 Feb,2023
Dear valued guest,Thank you for taking the time to write us feedback. Providing comfy room and decent service are our core value we've been working on. We are looking forward to welcoming you back in the near future. Thank you very much and have a wonderful day!

8/10 Good

Jas

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Breakfast menu needs to be improved especially Tuesday menu. As compared to Relax I, Relax 3 more bright but room smaller especially the toilet and Relax 3 doesn’t have a coffee machine & nice lounge for breakfast just normal black coffee from machine served & lounge area at front reception not comfortable to have breakfast there with people walking in/out the main door.
Response from Hotel Relax *3 on 27 Dec,2022
親愛的貴賓您好,感謝您選擇入住旅樂序,並在此留下寶貴的意見,也分享您的住宿經驗,您的讚賞和建議對我們來說是莫大的肯定也進步的主要因素,針對您提出的建議我們也已呈報至相關部門進行檢討並嚴格改進! 希望有機會能再次為您服務。

8/10 Good

Jun Wei, Julian

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
-
Stayed 4 nights in Dec 2022

10/10 Excellent

Jonathan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great stay! Will recommend or stay again!
Location is good - easy to get to by Taipei main station Lots of amenities in the room some hotel don’t have Clean and room is a good size
Stayed 3 nights in Nov 2022
Response from Hotel Relax *3 on 27 Dec,2022
Dear valued guest,Thank you for taking the time to write us feedback. Providing comfy room and decent service are our core value we've been working on. We are looking forward to welcoming you back in the near future. Thank you very much and have a wonderful day!

8/10 Good

Verified traveller

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
really relax trip~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
Stayed 1 night in Nov 2020
Response from Hotel Relax 3 on 1 Jan,2021
親愛的貴賓您好, 感謝您提供我們寶貴的入住心得。很開心您對酒店的服務態度感到滿意,再次感謝您選擇旅樂序做為您台北的家,期待下次光臨。

10/10 Excellent

Gansukh

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Window shades are automatic.
It was a solo trip for me and I enjoyed talking with google assistant, who was capable of putting some music on as I sleep.
Stayed 1 night in Nov 2020
Response from Hotel Relax 3 on 2 Dec,2020
Thank you for taking the time to write us feedback. Providing comfy room and decent service are our core value we've been working on. We are looking forward to welcoming you back in the near future. Thank you very much and have a wonderful day!

6/10 Okay

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities, room comfort
No more
I’ve stayed 4 night there and the room is pretty small than I’ve ever stayed. I supposed that is not 21.5 square foot. And no window in that room. Honesty, even the service and building location is good, but I won’t consider to go there again.
Stayed 4 nights in Oct 2020
Response from Hotel Relax 3 on 4 Nov,2020
Thank you for taking the time to share with us your feedback following your recent stay at Hotel Relax III. Your feedback is highly appreciated and will help us to improve our ability to serve every guest. We look forward to welcoming you back to the hotel in the near future!

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jul 2020
Response from Hotel Relax 3 on 14 Jul,2020
親愛的貴賓您好, 感謝您提供我們寶貴的入住心得。很開心您對酒店的服務態度感到滿意,再次感謝您選擇旅樂序做為您台北的家,期待下次光臨。

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Mar 2020
Response from Hotel Relax 3 on 28 Mar,2020
Thank you for taking the time to write us feedback. Providing comfy room and decent service are our core value we've been working on. We are looking forward to welcoming you back in the near future. Thank you very much and have a wonderful day!

10/10 Excellent

Marissa, Irvine, CA

Liked: Cleanliness, staff & service, property conditions & facilities
The hotel is conveniently-located because it's just a short walk from Taipei Main Station, the staff is extremely helpful and kind, and the facilities are always clean and comfortable after a long day in the city.
Stayed 2 nights in Feb 2020
Response from Hotel Relax 3 on 1 Mar,2020
Thank you so much for taking the time to write such a detailed review. We are so delighted that you were satisfied with our hotel. We truly hope our honest and warmest customer service could make you enjoy your stay. Once again, thank you for choosing Relax Hotel and hope you will come back for another original Taiwan experience soon! We are looking forward to serving you very soon!

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Booked classic twin room- nice and clean. Good location.
Stayed 4 nights in Feb 2020
Response from Hotel Relax 3 on 29 Feb,2020
Thank you for taking the time to share with us your feedback following your recent stay at Hotel Relax III. Your feedback is highly appreciated and will help us to improve our ability to serve every guest. We look forward to welcoming you back to the hotel in the near future!

10/10 Excellent

Bob, Asheville, NC

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A wonderful 10 day stay here in Taipei. The staff gladly changed our room after the first night when we found the space too little for our long stay.
Stayed 10 nights in Feb 2020
Response from Hotel Relax 3 on 20 Feb,2020
Thank you for taking the time to share with us your feedback following your recent stay at Hotel Relax III. Your feedback is highly appreciated and will help us to improve our ability to serve every guest. We look forward to welcoming you back to the hotel in the near future!

2/10 Terrible

MingCheng

Travelled with group
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Unreasonably Strict, Refusing to help
I booked 2 nights with this hotel from 2.3.2020 to 2.5.2020 but due to the outbreak of the corona virus in Asia, I have to cancel my trip hence cancelling this hotel booking.I called the hotel customer service to cancel the booking explained that due to the outbreak as Taiwan already have 10 confirmed cases of the virus at the time that I called. But the receptionist and the manager refuse to cancel the booking with full refund because my booking is a discount rate that is nonrefundable in which understand that but this is a unique situation as 3 others hotels I booked in Taiwan during my 2 weeks stay which are also nonrefundable, but they all agreed to cancel my booking with full refunds. I even told Hotel Relax that I will have 1 day layover in China which definitely increase the chance of exposure and spreading it to other clients in their facility. But they just don't care.
Stayed 2 nights in Feb 2020
Response from Hotel Relax 3 on 6 Feb,2020
Dear Valued Guest, Greeting from Hotel Relax 3. Thank you for feedback. We have contacted you through customer service to inform you that you can postpone the booking to 6 months, but we have not received your reply afterward. Therefore, we are unable to actively process your order. Actually Taiwan is not an epidemic area of pneumonia. We understand your concern about the epidemic situation, but we have a certain procedure for free cancellation. Before you check in, we have confirmed with the customer service about whether you will check in normally, but the customer service indicated that they did not receive your follow-up contact. So we can't complete the best disposal. Please understand us. Thank you very much.

10/10 Excellent

Sarah

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
I am very pleased with the services offered by the reception crew.
Stayed 3 nights in Jan 2020
Response from Hotel Relax 3 on 26 Jan,2020
Thank you so much for taking the time to write such a detailed review. We are so delighted that you were satisfied with our hotel. We truly hope our honest and warmest customer service could make you enjoy your stay. Once again, thank you for choosing Relax Hotel and hope you will come back for another original Taiwan experience soon! We are looking forward to serving you very soon!

4/10 Poor

Verified traveller

Business traveller
Disliked: Staff & service, property conditions & facilities, room comfort
Worst service with pathetic staff
1) Internet is intermittent and sucks. 2) Staff are not polite and keep repeating the same thing again, despite detailing the question. 3) They are rigid and totally not flexible, Say for example - if you ask for a glass of milk instead of coffee out of daily coffee quota, they either decline or give half the number of what you are eligible. 4) There are better hotels around this area, which you can choose. If all of them are booked, then book and stay at your own risk - risking peace of mind.
Stayed 5 nights in Sep 2019
Response from Hotel Relax 3 on 18 Jan,2020
Thank you for taking the time to write us feedback. Providing comfy room and decent service are our core value we've been working on. Thank you very much and have a wonderful day!

8/10 Good

Dennis, Madison

Travelled with partner, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Convenient to train station. Smaller rooms but in good condition. Towels not real big and well worn. AC works well with remote control. Wi-Fi works great, Breakfast is above average and free. Snacks and coffee free in hotel.
Stayed 2 nights in Jan 2020
Response from Hotel Relax 3 on 11 Jan,2020
Thank you for taking the time to write us feedback. Providing comfy room and decent service are our core value we've been working on. We are looking forward to welcoming you back in the near future. Thank you very much and have a wonderful day!

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staffs are friendly and poliet, overall was good, just the washroom too small.
Stayed 4 nights in Dec 2019
Response from Hotel Relax 3 on 5 Jan,2020
Thank you for taking the time to write us feedback. Providing comfy room and decent service are our core value we've been working on. We are looking forward to welcoming you back in the near future. Thank you very much and have a wonderful day!

8/10 Good

Stardustz, Singapore

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean and located close to Taipei main station in a quieter area. Abit of a walk to Ximending. Room was good except that there is no closet
Stayed 4 nights in Dec 2019
Response from Hotel Relax 3 on 30 Dec,2019
Thank you for taking the time to write us feedback. Providing comfy room and decent service are our core value we've been working on. We are looking forward to welcoming you back in the near future. Thank you very much and have a wonderful day!