Friendly, thoughtful, helpful staff. Make one's stay comfortable and relaxing. The best service is providing shuttle transfer from jetty to hotel and to any places within their marked circumference. The photos on the webs is what you get; no misleading photos. The restaurant food is fresh and price very reasonable. The hotel provides some gesture which touch each customer, e.g. upon checking out, the hotel will give each room a small token eg few pieces of "kuay" so that we can eat on the ferry as our journey back home is 2 hours. Would book this hotel if go to Tg Pinang . In fact, I had start recommending to friends and colleague.