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Reviews of Act Hotel Roppongi

2.5 out of 5
Act Hotel Roppongi
7-17-15 Roppongi, Minato-ku, Tokyo, Tokyo

Reviews

8.4

Very good

Rating 10 - Excellent. 104 out of 255 reviews" "
Rating 8 - Good. 94 out of 255 reviews" "
Rating 6 - Okay. 43 out of 255 reviews" "
Rating 4 - Poor. 9 out of 255 reviews" "
Rating 2 - Terrible. 5 out of 255 reviews" "

8.8/10

Cleanliness

8.4/10

Staff & service

8.2/10

Amenities

8.4/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

2/10 Terrible

Andreea, London

Travelled with partner
Disliked: Cleanliness, amenities
We stayed at this hotel for the last 4 nights in Tokyo, and I got to say that for the price we payed I was expecting way more that this. Our double room we was extremely tiny. There was no room for luggages or either a wardrobe were to store your clothes. What a disappointment! One of the towels they’ve changed was still dirty with a big yellow stain, for which I was a bit shocked and repelled. The cleaning service was only available after 3 consecutive staying days and not everyday (as all hotels should provide). The only good thing was the area, as the hotel is located just across the road of Roppongi station. Will definitely not recommend.
Stayed 4 nights in Apr 2024

8/10 Good

Jonathan

Stayed 2 nights in Apr 2024

10/10 Excellent

michelle

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff at the hotel were amazing! They were really friendly and went out of their way to help me, especially the manager. Despite the language barrier, they made sure I had a great experience. Thank you so much!
Stayed 6 nights in Mar 2024

10/10 Excellent

Eveline

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The rooms are small, but comfortable and perfect for single travellers. You get new towels every day and the room gets cleaned every 3 days. No complaints at all about the hotel.
Stayed 6 nights in Mar 2024

10/10 Excellent

Matthew

Stayed 3 nights in Mar 2024

8/10 Good

Katy

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Mar 2024

6/10 Okay

Kaylee

Stayed 1 night in Jan 2024

6/10 Okay

Gideon

Liked: Cleanliness
Disliked: Staff & service
Stayed 6 nights in Jan 2024

10/10 Excellent

Racquel

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great room, close to lots of dining places, transport was close. Loved the free ice cream.
Stayed 5 nights in Oct 2023

10/10 Excellent

michael

Stayed 5 nights in Jun 2023

10/10 Excellent

Bryson

Liked: Cleanliness, staff & service, property conditions & facilities
Wonderful 1 night stay! No complaints here.
Stayed 1 night in Jun 2023

10/10 Excellent

Michael

Liked: Cleanliness, staff & service, property conditions & facilities
I wasn’t sure about Act Hotel, but I enjoyed my stay. It was convenient, quiet, and the room was largest one I stayed at in Japan. Only down side was there wasn’t a view, but the rooftop bar kind of made up for it. Friendly staff and the amenities were as expected. Remember to bring a 3 to 2 wall outlet adapter when in Japan. I picked an American to Japanese wall adapter at Don Quijote.

10/10 Excellent

Marjorie

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
The staffs are very helpful & accommodating. The hotel near ate the train station, near shopping malls & restaurants & convenient stores.
Stayed 10 nights in Jun 2023

8/10 Good

Martin

Stayed 4 nights in May 2023

4/10 Poor

Hui Peng

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Check in took too long time.
Stayed 1 night in Apr 2023

10/10 Excellent

Jenny

Liked: Cleanliness, staff & service, property conditions & facilities

6/10 Okay

Verified traveller

Liked: Staff & service
Decent hotel for the price
Convenient and close to train station, but no elevator to reception, somewhat inconvenient if you have lots of luggage. Hotel is pretty clean, but very small and dated amenities.
Stayed 2 nights in Mar 2023
Response from Front Desk on 3 Apr,2023
Thank you for staying in our hotel. We have elevator in our hotel. I'm sorry for the trouble if you couldn't find our elevator. We will try our best to improve our service. ACT HOTEL ROPPONGI

6/10 Okay

Arjay

Disliked: Staff & service, property conditions & facilities, room comfort
Could been nice stay, unfortunately no free bottled water, no wifi in lobby, and charged me for 45 mins that late check out. No consideration. Maybe next time give consideration even an hour late check out since its 3pm check in
Stayed 5 nights in Nov 2022

8/10 Good

Mao, Meguro-ku

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

4/10 Poor

Antiwan

Liked: Cleanliness
Disliked: Staff & service, amenities
adding unknown terms and conditions after check-in is something that I didn’t to be not OK. To charge someone every time you have a visitor in your room makes it seem as though the hotel trying to squeeze every penny they can out of you. And to bring this conversation up in the hallway instead of calling the room makes it even worse. If I book a room that can sleep to people. Why am I being charged if someone comes to see me? Lastly I feel like it’s an invasion of privacy if you’re monitoring every time someone comes to visit me. This is never happened to me in a hotel before. Which makes it a very surprising and unpleasant experience. Not recommending this hotel to anyone.
Stayed 7 nights in Jan 2022

2/10 Terrible

John

Stayed 1 night in Mar 2020

10/10 Excellent

Verified traveller

Stayed 11 nights in Jan 2020

8/10 Good

Verified traveller

Stayed 2 nights in Jan 2020

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing hotel, would definitely stay again! Friendly staff and great facilities.
Stayed 3 nights in Jan 2020

8/10 Good

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Very convenient for the area and getting cabs and other transport. Very cramped room for two people with luggage. No non-Japanese TV channel.
Stayed 3 nights in Dec 2019

10/10 Excellent

Verified traveller

Stayed 7 nights in Nov 2019

10/10 Excellent

Verified traveller

Stayed 4 nights in Nov 2019

8/10 Good

seraphine

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Long Stay in a tiny space.
Staff couldn’t have been nicer or more helpful. I felt totally safe traveling alone. Only one addition needs to be made, well two. 1-the ground floor outdoor elevator needs to be pass key entry as is now anyone can enter. 2- add small microwave on top of small refrigerator.
Stayed 1 night in Nov 2019

10/10 Excellent

Samson Chi

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great Stay!
This place is great! Very close to the Roppongi Tokyo Metro Subway entrance, and 10min walking distance to Grand Hyatt Hotel for hotel limousine access. The only downfall I can say is the size of the restroom, especially the width where the sink is located. Besides that everything is great!
Stayed 4 nights in Nov 2019

10/10 Excellent

Kristie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Perfect spot near Roppongi Hills
I am definitely going to have this hotel as my go to accommodations in Roppongi! The rooms are comfortable, the location is perfect, and the rooftop garden terrace that is free to guests is absolutely wonderful. You can get from the hotel to the Roppongi Hills cinema in less than 10 minutes on foot, and all of it is possible by escalator or elevator, so perfect for anyone with accessibility issues or bad knees! Could not recommend the hotel more highly!
Stayed 3 nights in Oct 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I am definitely going to have this hotel as my go to accommodations in Roppongi! The rooms are comfortable, the location is perfect, and the rooftop garden terrace that is free to guests is absolutely wonderful. You can get from the hotel to the Roppongi Hills cinema in less than 10 minutes on foot, and all of it is possible by escalator or elevator, so perfect for anyone with accessibility issues or bad knees! Could not recommend the hotel more highly!
Stayed 1 night in Nov 2019

10/10 Excellent

Matthew

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Clean, convenient, friendly
Stayed 3 nights in Oct 2019

8/10 Good

Ob

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel is close to Roppongi station but on the quieter side. We had a 2 bedroom apartment which was great for our family of 4. Lots of amenities in the room (coffee, razor, hairbrush) and rooftop area a nice place to get outside and away from the room
Stayed 5 nights in Sep 2019

4/10 Poor

Verified traveller

Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
It felt unsafe that another guest was trying to open the door and get into my room because a front staff gave them a card key with wrong room number.
Stayed 1 night in Aug 2019

6/10 Okay

Em

Liked: Staff & service
Disliked: Property conditions & facilities
I stayed in room 205 and unfortunately was bitten multiple times by bed bugs. I have the worst fear of getting these so it was a bad end to the stay. I will have to throw my luggage out and it's costs me more money to stay there and I'm uncomfortable and itchy. They should check more often for these kind of things. It's really upset me and stressed me out :-(
Stayed 3 nights in Jul 2019

8/10 Good

Willy

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Best soloist experience
Perfect place to stay whether if it’s for leisure or business . Place was exceptionally clean . Though room was preety tight but still manageable. Thumbs up to the laundry area and ironing are provided . It will be great if there’s a smoking area at every level and at roof top terrace . Location was great as it’s walking distance to main attractions like Tokyo Tower and Mori Art Museum Accessibility to subway is just 5 mins away and only few stops away to major places of attractions . Staffs are very friendly and helpful Will definetly make it my next place to stay without hesitation .
Stayed 11 nights in Jul 2019

6/10 Okay

Ben

Travelled with family
Still new, the property open for about two years. They only allow check in at 3pm and check out by 10am, it’s too early. There are also people come for hourly rate, it work like love hotel. Shower room in the room is Super small
Stayed 2 nights in Jul 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
convenient location, very new hotel, staffs are nice
Stayed 2 nights in Jul 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 17 nights in May 2019

6/10 Okay

Verified traveller

Stayed 3 nights in Jun 2019

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The space in the suite and having basic cooking facilities and laundry including the steamer/dryer in the room
Stayed 2 nights in May 2019

10/10 Excellent

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Clean and new :)
Stayed 1 night in May 2019

8/10 Good

Verified traveller

Travelled with family, Travelled with partner
Liked: Cleanliness, staff & service
Great location. The shower was nice. The room is the perfect size for a solo traveler but too small for 2 people.
Stayed 2 nights in Apr 2019

8/10 Good

Verified traveller

Liked: Cleanliness, property conditions & facilities, room comfort
Good location and a place to rest your head. Room is compact and the bathroom is tight. Hallway is a little noisy. Clean, efficient no frills hotel. Good for a last minute stay.
Stayed 1 night in Apr 2019

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wonderful place to stay. We had a suite,. It was outstanding. I highly recommend staying there.
Stayed 2 nights in Mar 2019

10/10 Excellent

PaulA

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Modern hotel in the heart of Roppongi
Loved the location and that’s why we return to Act Roppongi. Modern hotel next to everything within Roppongi and Tokyo!
Stayed 2 nights in Mar 2019

8/10 Good

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
New clean, good wifi and water / tee free and good location in Roppongi but rooms very small, no facilities like gym or pool and entrance very hard to find
Stayed 2 nights in Feb 2019

10/10 Excellent

Arjay

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Sexy
The best hotel in the busy area of roppongi
Stayed 6 nights in Feb 2019

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Feb 2019
Response from アクトホテル六本木 on 27 Oct,2021
アクトホテル六本木をご利用頂きましてありがとうございました。高い評価を頂き嬉しい限りでございます。 これからもスタッフ一同サービス向上を図り日々精進して参ります。 お客様のお越しをスタッフ一同心よりお待ち申し上げております。 アクトホテル六本木 フロント

10/10 Excellent

Ignacio, Argentina

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The hotel is perfectly located, staff is great, rooms are amazing. For the value, this is something amazing.
Stayed 4 nights in Dec 2018