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Reviews of Meitetsu Inn Hamamatsucho

3 out of 5
Meitetsu Inn Hamamatsucho
1-19-14 Hamamatsucho, Minato-ku, Tokyo

Reviews

8.8

Excellent

Rating 10 - Excellent. 424 out of 832 reviews" "
Rating 8 - Good. 326 out of 832 reviews" "
Rating 6 - Okay. 61 out of 832 reviews" "
Rating 4 - Poor. 17 out of 832 reviews" "
Rating 2 - Terrible. 4 out of 832 reviews" "

9.0/10

Cleanliness

8.8/10

Staff & service

8.4/10

Amenities

8.8/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

10/10 Excellent

Bruce

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff were very friendly and helpful when I had questions. The room was clean and there was everything I needed such as phone and battery chargers and coin laundry. The place was quiet and I had no problem sleeping in the night. I will definitely use this hotel again.
Stayed 4 nights in Apr 2024
Response from フロントデスク on 23 Apr,2024
Thank you very much for using Meitetsu Inn Hamamatsucho.All of our staff members are very happy to receive your compliments for our staff. We would be honored if we were able to help you have a comfortable stay.Although it is located in the city center as you said, it is very quiet at night. We look forward to seeing you again when you come to Tokyo. Thank you for your review.

10/10 Excellent

Cuong, Houston

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This place is situated close to Metro and Jr lines. It was easy to get around town and even to the airport. Monorail only took 30 min to Haneda airport. There are coffee shops and restaurants nearby. Staff was amazing and always greeted you as you walked in. There is also a Family mart attached to the building which was great!
Stayed 5 nights in Apr 2024
Response from フロントデスク on 17 Apr,2024
Thank you very much for choosing Meitetsu Inn Hamamatsucho.The hotel is close to the train station and there is a convenience store inside the hotel, which has been well received by our guests.We look forward to serving you again when you visit Tokyo.

6/10 Okay

Betty

Liked: Staff & service
Overall it’s a decent place to stay for two nights. Check in was smooth and the customer service was very nice. The property is easy walking distance from Hamamatsucho station and many restaurants. The areas requiring improvements is the cleanliness of the mattress pad - I found many long hairs and some yellow stains. It’s obvious this is is not cleaned regularly. The building itself is dated but adequate. It’s ok for a short trip.
Stayed 2 nights in Apr 2024
Response from Meitetsu Inn Hamamatsucho  FrontDesk on 11 Apr,2024
Thank you very much for choosing Meitetsu Inn Hamamatsucho.We would also like to thank you again for taking time out of your busy schedule to write this message.Thank you for the many compliments regarding our location and services.However, we are very sorry to hear that the mattress pad of your bed caused you some discomfort.We are very sorry for the smell in the unit bath, and we would like to express our sincere apologies.We will share your comments with our cleaning staff and review our cleaning methods.We would also like to express our deepest apologies from the entire staff.We are very sorry for your inconvenience.If you have any concerns, please feel free to contact the front desk at any time, even after you have entered your room.Please feel free to inform the front desk at any time, even after you have entered your room.We will take care of it immediately.We would like to continue to improve the comfort of our guests based on the opinions and words of our guests.We will continue to make every effort to make your stay with us even more comfortable and enjoyable.We hope that you will visit Meitetsu Inn Hamamatsucho again when you are in the neighborhood.All of us at Meitetsu Inn Hamamatsucho look forward to serving you.

10/10 Excellent

Roland M Watanabe

Liked: Cleanliness, staff & service, property conditions & facilities
N/A
Stayed 5 nights in Mar 2024
Response from 名鉄イン浜松町 フロント on 22 Mar,2024
いつも名鉄イン浜松町をご利用いただきまして、誠にありがとうございます。 また、お忙しい中ご投稿くださいましたこと重ねて御礼申し上げます。 ご滞在を快適にお過ごしいただけた様子が伺え、私どもも安心するとともに大変嬉しく思っております。 お客様からの言葉を励みに、皆様により快適に過ごして頂けるよう、これからも日々精進して参ります。

10/10 Excellent

Roland M Watanabe

Liked: Cleanliness, staff & service, property conditions & facilities
N/A
Stayed 2 nights in Mar 2024
Response from Meitetsu Inn Hamamatsucho Front Desk on 13 Mar,2024
Thank you very much for choosing Meitetsu Inn Hamamatsucho. We would also like to thank you again for taking time out of your busy schedule to write us. Please feel free to stay at the Meitetsu Inn Hamamatsucho again when you are in the neighborhood. All of us at Meitetsu Inn Hamamatsucho look forward to serving you.

4/10 Poor

Tan

Disliked: Cleanliness, amenities
Cleanliness is below average for Japan’s standards. Can easily find another hotel of the same price range that is cleaner and gives better service.
Stayed 2 nights in Mar 2024
Response from Meitetsu Inn Hamamatsucho Front Desk on 11 Mar,2024
Thank you very much for choosing Meitetsu Inn Hamamatsucho.We would also like to thank you again for taking time out of your busy schedule to write this message.We are very sorry that you had an unpleasant experience with the cleaning and cleanliness of your room.We are very sorry for the smell in the unit bath.We will share your comments with our cleaning staff and review our cleaning methods.We would also like to express our deepest apologies from the entire staff.We are very sorry for your inconvenience.If you have any concerns, please feel free to contact the front desk at any time, even after you have entered your room.Please feel free to inform the front desk at any time, even after you have entered your room.We will take care of it immediately.We will continue to improve our guest services based on your opinions and words.We will continue to make every effort to make your stay with us even more comfortable and enjoyable.We hope that you will visit Meitetsu Inn Hamamatsucho again when you are in the neighborhood.All of us at Meitetsu Inn Hamamatsucho look forward to serving you.

8/10 Good

HIdeki, Hatfield

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean, compact, convenient and easy walk from station.
Stayed 1 night in Mar 2024
Response from Meitetsu Inn Hamamatsucho Front Desk on 10 Mar,2024
Thank you for staying Meitetsu Inn Hamamatsucho.We sincerely look forward to seeing you again.

10/10 Excellent

Roland M Watanabe

Stayed 5 nights in Jan 2024
Response from フロントデスク on 20 Mar,2024
この度はご宿泊頂き誠にありがとうございました。またお近くにお越しの際は当館のご利用をスタッフ一同心よりお待ち申し上げております。

10/10 Excellent

Steven

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Comfortable and great location.
Stayed 3 nights in Jan 2024
Response from Meitetsu Inn Hamamatsucho Front Desk on 25 Jan,2024
hank you very much for staying with us. We are pleased to receive your compliments.We hope you will visit Tsuma again when you are in the area, and all of our staff look forward to serving you.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024
Response from Meitetsu Inn Hamamatsucho Front Desk on 21 Jan,2024
Thank you for your interest. Thank you for your feedback.

8/10 Good

Pamela

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was very convenient to all the places we planned including Yokohama and there are a few lines that we can choose from. There are many eateries around but can be quite crowded at times especially during weekdays. The front desk staff were friendly and helpful. The cleanliness of the room can be improved though.
Stayed 10 nights in Jan 2024
Response from Meitetsu Inn Hamamatsucho Front Desk on 21 Jan,2024
Thank you very much for choosing Meitetsu Inn Hamamatsucho.We would also like to thank you again for taking time out of your busy schedule to write this message.As you mentioned, our hotel is located in a very convenient location with easy access to JR, Monorail, and subway stations. We have also received favorable comments from other guests about the convenience store, which can be used without going outside.We are very happy to receive many compliments from our staff.However, we are very sorry to hear that the cleaning of the rooms needs to be improved and that you were made to feel uncomfortable.We will share this information with our cleaning staff as soon as possible, and we will review the cleaning method and other aspects of the room again, and make every effort to improve it.We sincerely look forward to serving you again when you are in the neighborhood.

8/10 Good

Roland M Watanabe

Stayed 2 nights in Jan 2024
Response from Meitetsu Inn Hamamatsucho Front Desk on 21 Jan,2024
Thank you for your interest. Thank you for your feedback.

10/10 Excellent

Ricardo

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff very friendly
Stayed 2 nights in Dec 2023
Response from Meitetsu Inn Hamamatsucho Front Desk on 6 Jan,2024
Thank you very much for choosing Meitetsu Inn Hamamatsucho.We would also like to thank you again for taking time out of your busy schedule to write this message.We are very pleased to receive your compliments on our staff.We will continue to make every effort to make your stay with us as pleasant as possible, encouraged by your words.We look forward to serving you again when you come back to our neighborhood.

10/10 Excellent

Michael

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
There is a convenience store in the lobby and the staff is always courteous and helpful!
Stayed 1 night in Dec 2023
Response from Meitetsu Inn Hamamatsucho Frontdesk on 12 Dec,2023
Thank you for your staying at Meitetsu inn Hamamatsucho.Thank you again for taking the time out of your busy schedule to post.We are so pleased that you were able to relax during your stay with us.We look forward to welcoming you to Meitetsu Inn Hamamatsucho again.

4/10 Poor

Verified traveller

Travelled with family
Disliked: Staff & service, property conditions & facilities
Stayed 10 nights in Nov 2023
Response from Meitetsu Inn Hamamatsucho Frontdesk on 12 Dec,2023
この度は名鉄イン浜松町へご宿泊頂き誠にありがとうございました。また、お近くにお越しの際は名鉄イン浜松町のご利用お待ちしております。名鉄イン浜松町 フロント

8/10 Good

Shiori

Response from 名鉄イン浜松町フロント on 13 Feb,2024
この度は名鉄イン浜松町にご宿泊いただき誠にありがとうございます。またお近くにお越しの際は当館を是非ご利用下さいませ。スタッフ一同心よりお待ちしております。

10/10 Excellent

Eric

Liked: Cleanliness, staff & service, property conditions & facilities
Great location from which to explore Tokyo. The rooms might be smaller than what Americans are used to, but if you’re looking for something close to the airport, a short distance from the subway, this is it. It’s very clean and the staff is friendly and helpful.
Stayed 1 night in Nov 2023
Response from フロントデスク on 23 Nov,2023
この度は当館にご宿泊いただきまして誠にありがとうございました。またお褒めの言葉を頂き大変嬉しく思います。近くにお越しの際はまたのご利用をスタッフ一同心よりお待ち申し上げております。ありがとうございました。

10/10 Excellent

Richard

Stayed 6 nights in Oct 2023
Response from Frontdesk staff on 4 Nov,2023
Thank you very much for staying with us. We look forward to serving you again.

10/10 Excellent

Emir

Liked: Cleanliness
Stayed 5 nights in Oct 2023
Response from Frontdesk staff on 4 Nov,2023
Thank you very much for staying with us. We look forward to serving you again.

10/10 Excellent

Jamie

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in Oct 2023
Response from Meitetsu Inn Hamamatsucho Front Desk on 27 Oct,2023
Thank you for using Meitetsu Inn Hamamatsucho.We look forward to seeing you again when you come to Tokyo.

10/10 Excellent

keya

Liked: Cleanliness, staff & service, property conditions & facilities
The hotel is clean and quiet. Close to train station. People are very nice
Stayed 1 night in Oct 2023
Response from Meitetsu Inn Hamamatsucho Front Desk on 27 Oct,2023
Thank you for choosing Meitetsu Inn Hamamatsucho.Thank you again for taking the time out of your busy schedule to post.As our customers have said, our hotel is located a few minutes walk from JR/monorail Hamamatsucho Station and subway Daimon Station, making it very convenient for traveling to various parts of Tokyo. It has been well received.We are very happy to hear that you enjoyed your stay.Encouraged by the words of our customers, we will continue to work hard every day to ensure that everyone has a comfortable stay.Please be sure to use Meitetsu Inn Hamamatsucho again when you are in the area.All the staff are looking forward to seeing you.

10/10 Excellent

Roland M Watanabe

Liked: Cleanliness, staff & service, property conditions & facilities
Conveniently located near the train station and the subway station.
Stayed 5 nights in Oct 2023
Response from フロントデスク on 21 Oct,2023
Thank you for using Meitetsu Inn Hamamatsucho.We look forward to seeing you again when you come to Tokyo.

6/10 Okay

Jiawei

Travelled with family and small children
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
The property is in a nice neighborhood with easy access to transportation. However, the room has moldy smell with black mold on bathroom door. My throat and nose were very irritated after one night, wouldn’t recommend unless the issue is fixed
Response from Meitutsu Inn Front desk on 18 Oct,2023
Thank you for using Meitetsu Inn Hamamatsucho.We would like to apologize for the inconvenience regarding the cleaning of your guest room.We are very sorry. Deeply apologize.Based on the opinions we received, we will continue to provide further guidance to our cleaning staff.We will do our best to prevent it from happening again.Thank you for posting your review.

8/10 Good

Parke

Liked: Staff & service, property conditions & facilities
Everything was nice except that the rooms were just a little small. The staff was very helpful.
Stayed 1 night in Oct 2023
Response from Meitetsu Inn Hamamatsucho Front Desk on 16 Oct,2023
Thank you very much for choosing Meitetsu Inn Hamamatsucho.We would also like to thank you again for taking time out of your busy schedule to write this message.We understand that you may feel cramped in our rooms because they are compact in size.We have made every effort to make your stay more comfortable and relaxing in the limited space, while emphasizing functionality in spite of the compactness of the room.Based on the opinions and words of our guests, we will continue to strive to make the hotel even more comfortable for our guests.We will continue to make every effort to make your stay with us more comfortable and enjoyable.We hope that you will visit Meitetsu Inn Hamamatsucho again when you are in the neighborhood.All of us at Meitetsu Inn Hamamatsucho look forward to serving you.

10/10 Excellent

Jessica

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lovely stay at Meitetsu Inn Hamamatsucho
I stayed at Meitetsu Inn Hamamatsucho for two nights. The hotel is located next to great transport and there are a handful of small restaurants in the area for lunch or dinner. As a solo female traveller, I felt comfortable walking from the train to the hotel at night. My room was clean and comfortable. The curtains kept out the light out in the very early morning so I was able to get sleep. For a single room, the bed was bigger than expected. There were extra pillows and pyjamas available. The front desk staff were courtesy and detail-oriented. One gentleman noticed I needed an umbrella and lent me one from the hotel which was much appreciated. I would definitely stay again.
Stayed 2 nights in Oct 2023
Response from Meitetsu Inn Hamamatsucho Frontdesk Izumi on 7 Oct,2023
Thank you for staying at our hotel.We are so glad you to have a nice time in Tokyo.We hope to see you again!

6/10 Okay

Magdalena

Liked: Staff & service
Disliked: Property conditions & facilities
Stayed 1 night in Sep 2023
Response from フロントデスク on 25 Sept,2023
この度はご宿泊誠にありがとうございました。また機会あった際はよろしくお願いいたします。スタッフ一同心よりお待ち申し上げております。

10/10 Excellent

ENG CHUN

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Room rates are reasonable and affordable. Location is only 5 minutes walk from Hamatsucho station.
Stayed 7 nights in Sep 2023
Response from フロントデスク on 20 Sept,2023
この度はご宿泊誠にありがとうございました。また機会ございましたらスタッフ一同心よりお待ち申し上げております。

8/10 Good

Rishona Melanie

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Property was great! Location was amazing and within a short walk from 2 tube stations. Very close to Tokyo Tower. Would definitely stay here again with my 2 teenagers
Stayed 12 nights in Aug 2023
Response from Meitutsu Inn Front desk on 25 Aug,2023
Thank you so much for staying here,and taking time to send this message for us.We hape you had a good time in Tokyo.And all of us are looking forward to see you again.Thank you.

10/10 Excellent

MJ

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It is at a great location and the staff were friendly. Very convenient to get to and from Haneda Airport - with several subway options without transfers. Good for solo travelers as well. Lots of dining options near the hotel.
Response from Frontdesk staff on 30 Jul,2023
Thank you very much for choosing Meitetsu Inn Hamamatsucho.We would also like to thank you again for taking time out of your busy schedule to write this message.As you mentioned, our hotel is located within a few minutes' walk from JR/Monorail Hamamatsucho Station and Daimon Subway Station, making it very convenient for travelers to various parts of Tokyo, and we have received favorable comments from many guests regarding our location.We are delighted that you enjoyed your stay with us.We are encouraged by your kind words and will continue to make every effort to make your stay as comfortable as possible.We hope you will visit Meitetsu Inn Hamamatsucho again when you are in the neighborhood.All of us at Meitetsu Inn Hamamatsucho look forward to serving you.

10/10 Excellent

Andrew

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great facilities, staff and area.
Stayed 3 nights in May 2023
Response from フロントデスク on 22 May,2023
この度は名鉄イン浜松町をご利用いただきまして誠に有難うございました。またの機会をスタッフ一同心よりお待ちしております。ありがとうございました。

10/10 Excellent

SOK HOON

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very friendly reception even though their english is limited but they are super friendly and always willing to help you. Hotel is clean and quiet yet near to 2 subway stations, so it is very convenient. Lots of eatary and restaurants nearby and walking distant to Zojoji temple. Stayed twice and will come back again.
Stayed 7 nights in Apr 2023
Response from Frontdesk staff on 24 Apr,2023
Thank you for staying with us.We are looking forward to seeing you again.thank you very much.

10/10 Excellent

Michelle

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Apr 2023
Response from Front clerk on 8 May,2023
Thank you for your high rating!

8/10 Good

Lily

Stayed 5 nights in Mar 2023
Response from Frontdesk on 18 Apr,2023
Thank you for staying at Meitetsu Inn Hamamatsucho.

8/10 Good

Lily

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Convenient location
Convenient location to Hamamatsucho monorail and JR station. World Trade centre development works makes North exit access to monorail a bit more inconvenient. Lots of eating places nearby but check opening times. No major shopping streets or department stores, only convenient stores.
Stayed 1 night in Mar 2023
Response from Frontdesk on 18 Apr,2023
Thank you for staying at Meitetsu Inn Hamamatsucho.

10/10 Excellent

florence

Travelled with family
Liked: Staff & service, amenities, property conditions & facilities
Meitetsu Inn has always been a favorite for us because of its easy accessibility to major transportation hubs in Tokyo, lots of dining options and most especially the great service rendered by the hotel staff.
Stayed 1 night in Mar 2023
Response from Frontdesk on 18 Apr,2023
Thank you for staying at Meitetsu Inn Hamamatsucho.We are looking forward to seeing you.

10/10 Excellent

Steven

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Super Friendly staff and a very clean although quite small room. I can never figure out how to unpack my back in small rooms like this but otherwise it is so worth the value of a clean safe and convenient stay.
Stayed 2 nights in Feb 2023

10/10 Excellent

Ross Daniel

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 8 nights in Jan 2023

10/10 Excellent

Mark

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Cozy comfy perfect
Great location near train station and lots of various restaurants. Spotlessly clean, new fittings and soooo comfy. It’s a cozy room fitted with everything you need. Staff were just perfect. Check in smooth and fast. Highly recommended
Stayed 1 night in Jan 2023

8/10 Good

Wai Fun

Stayed 2 nights in Dec 2022

8/10 Good

Alex

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Oct 2022

8/10 Good

Ben

Stayed 1 night in Aug 2022

10/10 Excellent

Mayu

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great price, clean and comfortable!.
Stayed 1 night in Jul 2022

10/10 Excellent

Joshua

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great staff! Hotel was very clean. There’s a Family Mart right next door which is very convenient. The train to most favorite areas in Japan is a 5 min walk from the hotel. Would recommend and stay again.
Stayed 4 nights in Jan 2022

10/10 Excellent

Emily

Stayed 1 night in Aug 2020

10/10 Excellent

Hiromi

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Convenient location!
It’s right next to the Hamamatsuchho station and it’s close to great restaurants. Convenient to go to the airport. Well managed property. Friendly and helpful staff. I would like to stay here again and I highly recommend it to anybody.
Stayed 3 nights in Jun 2020

10/10 Excellent

Verified traveller

Stayed 1 night in Jul 2020

8/10 Good

Verified traveller

Liked: Cleanliness, amenities
Stayed 3 nights in Jun 2020

2/10 Terrible

Verified traveller

Business traveller
Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities
Meitetsu is no longer brand. the staff services are shoddy, extremely corner-cutting.
Stayed 1 night in Jun 2020

10/10 Excellent

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice bed and connectors for mobile devices, though refrigerator is small.
Stayed 1 night in Jun 2020