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Reviews of Toyoko Inn Tokyo Shinagawa Station Takanawa

3 out of 5
Toyoko Inn Tokyo Shinagawa Station Takanawa
4-23-2, Takanawa Minato-ku, Tokyo, Tokyo

Reviews

8.0

Very good

Rating 10 - Excellent. 127 out of 440 reviews" "
Rating 8 - Good. 191 out of 440 reviews" "
Rating 6 - Okay. 100 out of 440 reviews" "
Rating 4 - Poor. 15 out of 440 reviews" "
Rating 2 - Terrible. 7 out of 440 reviews" "

8.2/10

Cleanliness

8.0/10

Staff & service

7.6/10

Amenities

7.8/10

Property conditions & facilities

8.2/10

Eco-friendliness

Reviews

10/10 Excellent

Hurshil, Dunstable

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Propery was lcoated so close to Shinagawa station was perfect for a night.
Stayed 1 night in Apr 2024
Response from 東横INN品川駅高輪口 くちこみ担当 on 28 Apr,2024
Thank you very much for staying at our hotel the other day.We will continue to devote ourselves to striving to give impression and satisfaction to many customers in the future.We look forward to your continued use.

8/10 Good

Pauline

Liked: Cleanliness, staff & service, property conditions & facilities
Very decent for the price
Stayed 1 night in Apr 2024
Response from 東横INN品川駅高輪口 くちこみ担当 on 25 Apr,2024
この度は当ホテルへのご宿泊、誠にありがとうございました。又、お忙しい中ご投稿頂きまして重ねて御礼申し上げます。これからもお客様のご評価を励みに、よりご満足いただけるよう努力して参ります。是非またのお越しをスタッフ一同心よりお待ち申し上げます。

10/10 Excellent

Robert, Wellesley

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Apr 2024
Response from 東横INN品川駅高輪口 くちこみ担当 on 15 Apr,2024
この度は当ホテルにご宿泊頂き誠にありがとうございます。また、多くのホテルの中から当ホテルをお選び頂き重ねて御礼申し上げます。またのご利用お待ちしております。

6/10 Okay

Keijiroh

Liked: Cleanliness, staff & service
Breakfast needs more drink selections including green tean, black tea, etc. other than coffee
Stayed 1 night in Apr 2024
Response from 東横INN品川駅高輪口 くちこみ担当 on 14 Apr,2024
この度は当ホテルをご利用いただき誠にありがとうございます。また、その際のご感想をお寄せいただき重ねてお礼申しあげます。ご期待にそえない点が多数ありました事を心からお詫び申し上げます。またのご利用お待ちしております。

6/10 Okay

RICO

Travelled with family
Liked: Staff & service, property conditions & facilities
I liked it but the bed was too hard for me!
Stayed 7 nights in Apr 2024
Response from 東横イン品川駅高輪口 on 12 Apr,2024
この度は東横イン品川駅高輪口をご利用頂きまして誠にありがとうございます。

8/10 Good

adam

Liked: Cleanliness, staff & service, property conditions & facilities
The staff were professional and helpful. The rooms are small but that is expected in Tokyo. Free breakfast was a nice surprise and it was great for starting my day. The only downside is the noise from Shinagawa station and everything else that is going on outside. Overall, a good place for a relatively inexpensive stay right next to Shinagawa Station.
Stayed 1 night in Mar 2024
Response from 東横INN品川駅高輪口 くちこみ担当 on 19 Mar,2024
Thank you for choosing Toyoko Inn Shinagawa Station Takanawa Exit.We are very happy that you were satisfied with our stay.I look forward to meeting again.

10/10 Excellent

PREECHA

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Feb 2024
Response from 東横INN品川駅高輪口 くちこみ担当 on 22 Mar,2024
この度は当ホテルをご利用いただき誠にありがとうございます。もし機会がございましたら、またのご来館をお待ちしております。

10/10 Excellent

Nathan

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This was an excellent choice for our longer stay in Tokyo. We stayed for just under 3 weeks, and this location was perfect for us. The close proximity to the Yamanote line made tourism a breeze. The rooms are clean, and are maintained to a very high standard. However, of all the positive things to note, the exemplary point is definitely the staff team. As two non Japanese speaking visitors, the staff made every effort to accommodate us. Communication was done primarily through a translation app. Staff took no issues with this whatsoever, and answered all of our questions/requests without issue. In the future, if we return to Tokyo and are in the same area, we would have no hesitation in booking here again.
Response from 東横イン品川駅高輪口 on 19 Mar,2024
Thank you for choosing Toyoko Inn Shinagawa Station Takanawa Exit.We are very happy that you chose our hotel and that you were satisfied with your stay.I look forward to meeting again.

10/10 Excellent

Emma

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024
Response from 東横イン品川駅高輪口フロント on 20 Jan,2024
ご宿泊いただきましてありがとうございます。また、ご宿泊に満足いただけましたようで嬉しく思います。またのお越しを心よりお待ちしております。

10/10 Excellent

Alyssa

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024
Response from 東横INN品川駅高輪口 くちこみ担当 on 28 Jan,2024
この度は当ホテルをご利用いただきまして誠にありがとうございます。またのご来館をスタッフ一同心よりお待ちしております。

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great food with easy check-in and check-out. Hard beds but after walking everywhere I could have slept on the ground.
Stayed 4 nights in Jan 2024
Response from 東横INN品川駅高輪口 くちこみ担当 on 11 Jan,2024
Thank you very much for staying at our hotel the other day.We will continue to devote ourselves to striving to give impression and satisfaction to many customers in the future.We look forward to your continued use.

8/10 Good

Austin

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jan 2024
Response from 東横INN品川駅高輪口 くちこみ担当 on 11 Jan,2024
この度は東横イン品川駅高輪口をご利用いただきまして誠にありがとうございます。またのご利用をお待ちしております。

10/10 Excellent

Martin

Stayed 1 night in Jan 2024
Response from 東横INN品川駅高輪口 くちこみ担当 on 9 Jan,2024
この度はご宿泊頂き誠にありがとうございます。また、多くのホテルの中からお選び頂き、心より感謝いたします。今回頂いたご意見を基に、改めましてより良いサービス向上を目指し精進して参ります。どうかこれに懲りずに再度当ホテルをご利用願えましたら嬉しく思います。

10/10 Excellent

allison

Stayed 1 night in Dec 2023
Response from 東横INN品川駅高輪口 くちこみ担当 on 16 Jan,2024
先日はご宿泊頂きありがとうございました。是非、挽回の機会を賜りたく、またのご来館を心よりお待ち申し上げます。

8/10 Good

Rosemary

Liked: Cleanliness, staff & service, property conditions & facilities
Very easy to get to from the station. Comfortable. Good size rooms. Don’t hear the trains.
Stayed 1 night in Dec 2023
Response from 東横イン品川駅高輪口 on 6 Jan,2024
Thank you very much for having us stay at our hotel.Thank you for choosing our hotel from among the hotels in Japan.Every employee will continue to devote so that we can offer you more hospitality when you next visit us.

6/10 Okay

Peik Ying

Location is near train station
Stayed 2 nights in Nov 2023
Response from 東横INN品川駅高輪口 くちこみ担当 on 29 Nov,2023
Thank you very much for staying at our hotel.All of our staff members look forward to welcoming you back again.

8/10 Good

Shana

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Convenient 5 minute walk from the station and located beside a supermarket as well as several restaurants. Room is pretty cramped but reasonable for the location I guess. The bed is big and the room itself is clean. I heard train noise in the hallway but it was quiet in my room. Great buffet breakfast with a rotating menu, but since the lobby is small and there's only 1 elevator, it can get crowded during peak hours. The staff were friendly and helpful. Would definitely consider staying here again.
Stayed 4 nights in Nov 2023
Response from 東横イン品川駅高輪口 on 29 Nov,2023
Thank you for using Toyoko Inn Shinagawa Station Takanawa Exit.We would also like to thank you for your feedback.We are very happy to see that you enjoyed your stay with us.We would also like to thank you for your compliment regarding our staff's customer service.We sincerely look forward to serving you again.

6/10 Okay

Evelyn

Stayed 1 night in Nov 2023
Response from 東横イン品川駅高輪口 on 8 Dec,2023
この度は東横イン品川駅高輪口をご利用いただきありがとうございます。ご満足いただけたようで何よりでございます。またのご利用をお待ちしております。

6/10 Okay

Yasuyo

Travelled with partner
Staff was great, courteous and friendly
Stayed 1 night in Nov 2023
Response from 東横イン品川駅高輪口 on 19 Nov,2023
Thank you for using Toyoko Inn Shinagawa Station Takanawa Exit. We would also like to thank you for your compliments regarding our staff. We look forward to seeing you again.

10/10 Excellent

Terry

Stayed 1 night in Nov 2023
Response from 東横イン品川駅高輪口 on 8 Dec,2023
この度は東横イン品川駅高輪口をご利用いただきありがとうございます。ご満足いただけたようで何よりでございます。またのご利用お待ちしております。

10/10 Excellent

Paiboon

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
excellent
Stayed 2 nights in Oct 2023
Response from 東横イン品川駅高輪口 on 31 Oct,2023
Thank you for using Toyoko Inn Shinagawa Station Takanawa Exit.We look forward to seeing you again.

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 11 nights in Oct 2023
Response from 東横イン品川駅高輪口 on 8 Dec,2023
この度は東横イン品川駅高輪口をご利用いただきありがとうございます。またのご利用をスタッフ一同心よりお待ちしております。

8/10 Good

Lisa

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A very clean compact hotel. Small rooms. Location near large Shinagawa Train Station, background noise with trains. For a short stay, a fine choice! Reasonably priced. Good value.
Stayed 1 night in Oct 2023
Response from 東横イン品川駅高輪口 on 19 Oct,2023
Thank you for using our hotel this time.We will continue to provide services that meet the expectations of our customers.We look forward to seeing you again.

8/10 Good

Jordan

Liked: Cleanliness, staff & service, property conditions & facilities
3 minutes walk from Shinagawa Station
Easy access from the Shinagawa train station. Pretty much can take the line from Haneda to here in less than 15 minutes on the rapid express. It’s a nice little hotel with the standard amenities. They had free breakfast but we did not use it. Our only issue was the bed was hard as a rock. Wish it was softer! For the price per night this definitely was worth it for location.
Stayed 5 nights in Oct 2023
Response from 東横イン品川駅高輪口 on 17 Oct,2023
We look forward to seeing you again.

8/10 Good

Verified traveller

Business traveller, Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice, functional lodging with friendly staff and nutritious, home style buffet breakfast. Across the street from the train station. Train noise not an issue if you are used to it.
Stayed 2 nights in Oct 2023
Response from 東横イン品川駅高輪口 on 12 Oct,2023
Thank you for using our hotel. We look forward to seeing you again.

8/10 Good

Danielle

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean and safe property. Near metro system and local grocery store. Shopping mall in walking distance
Stayed 1 night in Sep 2023
Response from 東横イン品川駅高輪口 on 1 Oct,2023
この度はご宿泊ありがとうございます。またのお越しを心よりお待ちしております。

6/10 Okay

Heidi

Stayed 2 nights in Sep 2023
Response from 東横イン品川駅高輪口 on 17 Oct,2023
この度は東横イン品川駅高輪口にご宿泊ありがとうございます。お客様のまたのご利用心よりお待ち申し上げております

10/10 Excellent

CHUI SHAN

Liked: Cleanliness, staff & service, property conditions & facilities
Everything is smooth and receptionists is helpful and kind
Stayed 1 night in Sep 2023
Response from 東横イン品川駅高輪口 on 1 Oct,2023
この度はご宿泊ありがとうございます。またのご来館をお待ちしております。

8/10 Good

Danielle

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 6 nights in Sep 2023
Response from 東横イン品川駅高輪口 on 19 Sept,2023
この度は東横イン品川駅高輪口をご利用いただき誠にありがとうございました。お客様のまたのご来館をスタッフ一同お待ちしております。

8/10 Good

Keiko

Stayed 1 night in Sep 2023
Response from 東横INN品川駅高輪口 くちこみ担当 on 27 Oct,2023
この度は当館をご利用頂き、誠にありがとうございました。お客様のまたのご来館をスタッフ一同お待ちしております。

10/10 Excellent

Elizabeth

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Aug 2023
Response from フロント相川 on 6 Sept,2023
この度は東横イン品川駅高輪をご利用いただき誠にありがとうございました。またお忙しい中口コミのご投稿もありがとうございます。お客様のまたのご来館をスタッフ一同お待ちしております。

10/10 Excellent

Madhu

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The front desk ladies were extremely helpful. Shinohara, i think her name is, very polite...They work very very hard....Location is phenomenal... Take the Takanawa exit to get to the hotel.Some authentic Japenese restaurants. Breakfast was filling....
Stayed 1 night in Aug 2023
Response from 東横イン品川駅高輪口 on 2 Sept,2023
Thank you very much for using Toyoko Inn Shinagawa Eki Takanawa.Your words of praise are very encouraging.All of our staff are looking forward to your next visit.

6/10 Okay

Verified traveller

Liked: Cleanliness
Disliked: Room comfort
Businessman's hotel?
Very tiny room and tiny bathroom. Double bed was right up to the picture window. Seems like a businessman's hotel. The free breakfast was amazing in variety and deliciousness. At least six different home-cooked dishes, plus two types of soup, and some pastries and bread. The dishes were prepared by these two elder Japanese women in a small kitchen, and gave they gave a greeting to all before opening the area for breakfast. Lot of class.
Stayed 1 night in Aug 2023
Response from 東横イン品川駅高輪口 on 19 Aug,2023
Thank you for using Toyoko Inn Shinagawa Station Takanawa Exit. It is great to hear that you enjoyed the breakfast as well. We are looking forward to seeing you again.

10/10 Excellent

Chiquita

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location, pleasant and helpful staff
Stayed 1 night in Aug 2023
Response from front on 8 Aug,2023
Thank you for using Toyoko Inn Shinagawa Station Takanawaguchi this time.Thank you again for your kind comments!We are looking forward to seeing you again.

10/10 Excellent

Emily

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
We loved this place. So convenient, big breakfast, loved having a bath and the staff were lovely.
Stayed 1 night in Jul 2023
Response from 東横イン品川駅高輪口 on 12 Jul,2023
Thank you for using Toyoko Inn Shinagawa Station Takanawaguchi this time. Also, we are very happy to receive your compliments. We would appreciate it if you could come to our hotel again.

10/10 Excellent

Charles

Stayed 1 night in Jun 2023
Response from 東横イン品川駅高輪口 on 12 Jul,2023
この度は東横イン品川駅高輪口をご利用いただきまして誠にありがとうございました。またのご来館心よりお待ちしております。

8/10 Good

YAT CHOR

Stayed 1 night in May 2023
Response from 品川駅高輪口 on 9 Jun,2023
この度は東横イン品川駅高輪をご利用頂きまして誠にありがとうございます。 どうぞごゆっくりお過ごしくださいませ。

10/10 Excellent

Philip

Stayed 1 night in Apr 2023
Response from 東横イン品川駅高輪口 on 28 May,2023
この度は東横イン品川駅高輪口をご利用いただきまして誠にありがとうございました。お客様のご期待に添えるようサービスの向上に努めてまいります。またのご来館心よりお待ちしております。

8/10 Good

takako

Liked: Cleanliness, property conditions & facilities
walk distance to train and a lot of restaurants
Stayed 2 nights in Apr 2023
Response from フロント on 1 May,2023
Thank you for using Toyoko Inn Shinagawa Station Takanawaguchi this time.We are looking forward to seeing you again.

8/10 Good

Evelyn

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent location near the Shinagawa Station, very easy to spot (just exit the Station and look to the left!). Check in was easy and quick.
Stayed 1 night in Mar 2023
Response from 東横イン品川駅高輪口 on 15 Mar,2023
Thank you for choosing the Toyoko Inn Shinagawa Station Takanawa Exit.We are very pleased to hear your compliments!We look forward to welcoming you again.

10/10 Excellent

MICHAEL STEPHEN

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice, quiet, cheap, and very close to the station
Response from 東横イン品川駅高輪口 on 9 Jan,2023
またのご来館をお待ちしております。

8/10 Good

suzuko

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very good location, Fabulous Breakfast
I booked a single room. The room size was good enough for just 1 person although the double-size, not single-size was there. And the bed was firm, very comfortable. I liked it very much. The breakfast was excellent!!!! Variety, healthy
Stayed 1 night in Dec 2022
Response from 東横イン品川駅高輪口 on 27 Dec,2022
Thank you for using Toyoko Inn Shinagawa Station Takanawa Exit.looking forward to seeing you coming again.

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2022
Response from 東横イン品川駅高輪口 on 27 Dec,2022
この度は東横イン品川駅高輪口をご利用いただきありがとうございます。またのご来館をお待ちしております

8/10 Good

Zviarovich

Stayed 1 night in Jul 2022
Response from 東横イン品川駅高輪口 on 27 Jul,2022
この度は東横イン品川駅高輪口をご利用いただきまして誠にありがとうございます。 またのご来館心よりお待ちしております。

8/10 Good

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, room comfort
Good value convenient business hotel
Very convenient location, close to subway and eateries, shops. Rooms though small, has all toiletries and small appliances. Good value.
Stayed 2 nights in Jul 2021

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Oct 2019

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good location, close to restaurant & shops. Room is small but it is very clean.
Stayed 1 night in Oct 2019

10/10 Excellent

Jonathan

Very convenient to station. Room was clean and tidy. Bed was slightly hard - but I slept like a log anyway. Breakfast was very basic and quite cramped. Vending machines for drinks available and very reasonable. Staff at reception good, happy to look after luggage for me. Overall, excellent value for money in a city as expensive as Tokyo. I'd have no hesitation to recomment or to stay again.
Stayed 1 night in Nov 2018

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2018

6/10 Okay

yuji, JAPAN

Liked: Cleanliness, staff & service, room comfort
Stayed 2 nights in May 2018