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"Check-in was automated. Very impersonal & took longer than necessary for some due to limited assistance from staff to other guests"

"The room and hotel were amazing. The staff were very nice and kind. Locations is perfect too!"

"Loved how close it was to the train station and how clean it was! Showers were perfect, and we slept really well in the rooms due to the a/c and comfortable beds! We will definitely book it again"

"Top service. Helpful staff. Will stay again."

"Excellent staff, impeccable service living to their Royal name."

"The hotel got some nice videos by travellers. The private bath is always busy. The free sweets is provided in certain period & it is hard not to miss it. Ramen is provided in certain period in the same small room for the welcome tea. (the lady serve the welcome snack doesn't look very happy). there was a long queue & the room is very crowded. My teenager daughter just couldn't be bothered & gave it up. The serving staff are friendly but it still feels awkward to queue for the free Ramen. The public bath is very nice. The room looks nice. Toilet is away from washing basin, makes it feel weird because you can't wash your hands right after. It is hard to sit on the couch to use the coffee table so we sit on the tatami, however there is no sitting cushion. Overall we think the room is more about looks & Japanese feel, rather than function focus. Our room faces the train station. A window sheer would be nice to gain lights & privacy at the same time. The corridor is set nicely in Japanese style. The hotel is quiet despite the Ramen chaos. We didn't hear any train noise. that's very impressive. We didn't feel anything particular about Japanese hospitality. We see some housekeeping staff for a couple of times. No one bothers to look at us at all, even though we are ready to say good morning. Compared with three western style hotels we stayed in this trip, this is quite surprising."

"Great service amenities and super friendly staff. Delicious sento bath. Highly recommend"

"Excellent hotel. Location is great. Very clean. Nice breakfast. Would not hesitate to stay again."

"Room was great, loved being able to do laundry. Staff were extremely nice and accommodating. Close to subway station and bus stops and main markets. "