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Reviews of Malmaison York

4 out of 5
Malmaison York
2 ROUGIER STREET, York, England

Reviews

8.8

Excellent

Rating 10 - Excellent. 787 out of 1313 reviews" "
Rating 8 - Good. 320 out of 1313 reviews" "
Rating 6 - Okay. 134 out of 1313 reviews" "
Rating 4 - Poor. 53 out of 1313 reviews" "
Rating 2 - Terrible. 19 out of 1313 reviews" "

9.0/10

Cleanliness

9.0/10

Staff & service

9.0/10

Amenities

9.0/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

8/10 Good

Alison, Cirencester

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Centrally located hotel - rooms are compact but comfortable. Slight niggle was only one bath towel provided for a double room.
Stayed 1 night in Apr 2024
Response from Malmaison York on 30 Apr,2024
Dear Alison,Thank you for you review. We appreciate your time and feedback and have passed this on to our team.We hope to welcome you back.Kind regards,Malmaison York

8/10 Good

Jill

Travelled with family
Liked: Staff & service, amenities, property conditions & facilities
Loved the location. Wish the temperature controls were better. Could use towel hooks
Stayed 2 nights in Apr 2024
Response from Malmaison York on 30 Apr,2024
Dear Jill,Thank you for you review. We appreciate your time and feedback and have passed this on to our team.We hope to welcome you back.Kind regards,Malmaison York

8/10 Good

Matthew

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Very nice hotel, friendly staff but under staffed at times. Umbrella hire machine is chocolate-teapot useless. Good atmosphere, great breakfast.
Stayed 3 nights in Apr 2024
Response from Malmaison York on 30 Apr,2024
Dear Matthew,Thank you for you review. We appreciate your time and feedback and have passed this on to our team.We hope to welcome you back.Kind regards,Malmaison York

8/10 Good

Katy

Travelled with partner
The hotel is in an amazing location, so near to the centre of York. The reception staff were lovely, really friendly & helpful. The room was very quirky. Much better than expected. Some reviews said the rooms were dark but ours was flooded with light from the huge window. Very good breakfast.
Stayed 1 night in Apr 2024
Response from Malmaison York on 28 Apr,2024
Thank you for your lovely review Katy, We do hope to see you again in the future.

10/10 Excellent

Patricia

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Liked everything but the lack of light in the desk and closet area in our rooms. GREAT BREAKFAST!! I’d stay there again if visiting York
Stayed 3 nights in Apr 2024
Response from Malmaison York on 28 Apr,2024
Thank you Patricia for your lovely review , see you again soon hopefully.

10/10 Excellent

Hernan

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good place to stay to visit the city, with good dining close to it.Good service from the hotel
Stayed 3 nights in Apr 2024
Response from Malmaison York on 28 Apr,2024
Thank you for your review , we appreciate the feedback and hope to see you again in the future.

10/10 Excellent

MELINDA

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Exceeded expectations, very nice large room, staff superb
Stayed 2 nights in Apr 2024
Response from Malmaison York on 24 Apr,2024
Dear Melinda,Thank you for your lovely review. We have passed this on to our team. We appreciate your time and feedback and we hope to welcome you back to the hotel.Kind regards,Malmaison York

6/10 Okay

nichola

Disliked: Staff & service
Stayed 2 nights in Apr 2024
Response from Malmaison York on 24 Apr,2024
Dear Melinda,Thank you for your review. We have passed this on to our team. We appreciate your time and feedback and we hope to welcome you back to the hotel.Kind regards,Malmaison York

10/10 Excellent

Jeremy

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Apr 2024

10/10 Excellent

Christopher

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Another quality stay at Malmaison. Well situated to walk into York. Skybar has fantastic views of York on a clear day.
Stayed 1 night in Apr 2024
Response from Malmaison York on 21 Apr,2024
Dear Christopher,Thank you for your lovely review. We appreciate your time and feedback.We hope to see you again soon!Kind regards,Malmaison York

8/10 Good

Thomas

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very convenient for the station
Stayed 2 nights in Mar 2024
Response from Fran on 17 Apr,2024
Thank you for your review. We're glad you enjoyed your time with us, and hope to see you again soon.Kind regards,Malmaison York

10/10 Excellent

Andy

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Apr 2024
Response from Lili on 18 Apr,2024
Dear Andy,Thank you for your lovely review. We appreciate your time and feedback and hope to welcome you back to The Malmaison York Hotel.Kind regards,The team at Malmaison York

8/10 Good

Jenni

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Fran on 17 Apr,2024
Thank you for your review. We're glad you enjoyed your time with us, and hope to see you again soon.Kind regards,Malmaison York

8/10 Good

Karen

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice hotel and room. We ate in the rooftop Sora bar which was nice but a bit overpriced. Our room was lovely, my only niggle was that the fridge was pretty useless, It's kept enclosed in a cupboard so was overheating.
Stayed 2 nights in Apr 2024
Response from Fran on 15 Apr,2024
Thank you for your feedback. We're glad you enjoyed your time with us, and I have passed you feedback on to maintenance. Hopefully we can see you again soon.Kind regards,Malmaison York

8/10 Good

James

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Fran on 13 Apr,2024
Thank you for your review. We hope you enjoyed your time with us, and look forward to seeing you again soon.Kind regards,Malmaison York

6/10 Okay

Steven

Liked: Cleanliness, staff & service, property conditions & facilities
The washing facilty was poor with a tiny mirror which was too low down to use to shave. The room was too hot and the windows did not open which left the only option as air con which was loud and kept needing be adjusted.
Stayed 1 night in Apr 2024
Response from Fran on 7 Apr,2024
Thank you for your feedback. I have passed on your comments about the room, and we hope you enjoyed the rest of your stay.Kind regards,Malmaison York

10/10 Excellent

Dawn

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
All was excellent and would recommend to friends and family. Thankyou
Stayed 1 night in Apr 2024
Response from Fran on 6 Apr,2024
Thank you for your lovely comments! Hopefully we can welcome you back soon.Kind regards,Malmaison York

10/10 Excellent

Andrew

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel, was allowed an early check in. Staff excellent. Very good breakfast.
Stayed 1 night in Apr 2024
Response from Fran on 6 Apr,2024
Thank you for your lovely review! We're glad you enjoyed your breakfast and that the team looked after you. Hopefully we can see you again soon.Kind regards,Malmaison York

8/10 Good

Helen, Keighley

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely hotel, with great staff. I especially liked the rooftop bar which had amazing cocktails and fantastic service.
Stayed 1 night in Mar 2024
Response from Fran on 29 Mar,2024
Thank you for your review! We're glad you enjoyed your time in Sora and we hope to see you again soon.Kind regards,Malmaison York

10/10 Excellent

darren

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Malmaison and it’s sora bar and restaurant are spot on. We didn’t need to leave the hotel really.
Stayed 1 night in Mar 2024
Response from Malmaison York on 25 Mar,2024
Dear Darren,Thank you for your lovely review. We appreciate your feedback and value your time. We will be passed on to our team.We hope to see you again soon!Kind regards,Malmaison York

10/10 Excellent

Ben

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location and very friendly staff
Stayed 1 night in Mar 2024
Response from Fran on 23 Mar,2024
Thank you for your lovely review! We're glad you enjoyed your time with us and hope to see you again soon.Kind regards,Malmaison York

10/10 Excellent

Belinda

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Free drinks on arrival! Staff - always cheerful and helpful. Breakfast options - great, catered for all. Would recommend.
Stayed 3 nights in Mar 2024
Response from Malmaison York on 21 Mar,2024
Dear Belinda,Thank you for your lovely review. We appreciate your feedback and will share with positivity with our team.We hope to see you again soon!Kind regards,Malmaison York

10/10 Excellent

He

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great service from staff and spacious room.
Stayed 1 night in Mar 2024
Response from Malmaison York on 20 Mar,2024
Thank you for your lovely review. We hope to see you again soon.Kind regards,Malmaison York

10/10 Excellent

Monica

Liked: Cleanliness, staff & service, property conditions & facilities
Great rooms, great breakfast and great hotel in general!
Stayed 1 night in Mar 2024
Response from Fran on 19 Mar,2024
Thank you for your lovely review! We're glad you enjoyed your stay, and hope to see you again soon.Kind regards,Malmaison York

8/10 Good

Lee

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Fran on 18 Mar,2024
Thank you for your review! We hope you enjoyed your time with us, and look forward to seeing you soon.Kind regards,Malmaison York

2/10 Terrible

michael

Disliked: Cleanliness, staff & service
Definitely not the normal malmasion experience. No running water on one of the morning No bedding for the second bed When the second bed was unfolded it was covered in dirt and dust No interest from the front desk Been to the mal many times before and this never happens
Stayed 2 nights in Mar 2024
Response from Fran on 18 Mar,2024
Thank you for your feedback. The lack of water was a building wide issues and unfortunately out of our control, but we are truly sorry for your experience. If you wished to discuss anything further please contact the hotel and ask for the duty manager.Kind regards,Malmaison York

6/10 Okay

Oliver

Liked: Cleanliness
Stayed 1 night in Mar 2024
Response from Malmaison York on 11 Mar,2024
Thank you for your review.

6/10 Okay

Chris

Travelled with family
Liked: Staff & service, property conditions & facilities
Check in is strictly from 3pm even though the rooms were available. This causes huge waits and frustration not only for guests but the staff are also placed under huge pressure. All hotels we stayed in on our trip were accommodating to checking in earlier without make the guest feel uncomfortable. The parking in the area in non existent for vans or hight top vehicles. They just say you need to park 10min away and walk. Tough luck really. Our room was on the second floor and was very loud, from other guests slamming doors, heavy feet from above and the street noise from below. The street noise from buses, loud cars kept us up all night. I would recommend other hotels before booking here.
Stayed 2 nights in Mar 2024

10/10 Excellent

Nigal

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The stay was for my wife’s birthday. The staff were very friendly and we received a free drink to celebrate. We then went to the roof bar and also received a complimentary plate also.
Stayed 1 night in Mar 2024
Response from Malmaison York on 11 Mar,2024
Thank you for your lovely review. We appreciate your feedback. We hope to see you again soon!Kind regards,Malmaison York

8/10 Good

Alison

Stayed 1 night in Jan 2024
Response from Malmaison York on 9 Mar,2024
Thank you for your review

10/10 Excellent

Kevin, Harrogate

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Easy to access the railway station and all York attractions / shopping / dining areas
Stayed 1 night in Mar 2024
Response from Malmaison York on 6 Mar,2024
Thank you for your lovely review. We hope to see you again!

10/10 Excellent

Katie

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I booked this hotel for me and my partner for his 30th birthday and our whole experience here was exceptional. Very happy and will come again when we next visit York
Stayed 2 nights in Mar 2024
Response from Malmaison York on 5 Mar,2024
Thank you for your lovely review! We appreciate your feedback and we hope to see you again very soon.Thank you,Malmaison York

6/10 Okay

Hung, Witchford

Travelled with partner
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
Convenient location, however we were not satisfied with the cleanliness and amenities of our room. Dusty and lots of debris on the floor. The toilet room walls were stained. For the price we were expecting a bit more amenities such as travel size toothpaste. Didn't use the bath robes as they felt scratchy and we were not sure if they were clean. Kettle's full of lime scale so we didn't use it as well. Genuinely confused as we thought this was a relatively new hotel but we've stayed at cleaner and better equipped rooms at some budget chains before. The reception staff members were friendly and helpful though.
Stayed 2 nights in Mar 2024
Response from Malmaison York on 3 Mar,2024
Thank you for your review, we appreciate the feedback. If you wish to address this directly with the Malmaison Team. Feel free to give us a call.

8/10 Good

Jack

Stayed 1 night in Feb 2024
Response from Malmaison York on 20 Mar,2024
Thank you for your lovely review. We hope to see you again soon.Kind regards,Malmaison York

8/10 Good

George

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Feb 2024
Response from Fran on 28 Feb,2024
Thank you for your review. We hope you enjoyed your time with us, and hope to see you again soon.Kind regards,Malmaison York

10/10 Excellent

Jennifer

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very modern property, great facilities and lovely restaurant. Staff were all very helpful 🙂 would definitely return
Stayed 3 nights in Feb 2024
Response from Fran on 26 Feb,2024
Thank you for your lovely review! We're glad you thoroughly enjoyed your stay, and look forward to seeing you again soon.Kind regards,Malmaison York

10/10 Excellent

Kate

Liked: Cleanliness, property conditions & facilities
Staff very helpful
Stayed 3 nights in Feb 2024
Response from FRAN on 25 Feb,2024
Thank you for your lovely review! We're glad you enjoyed your stay with us, and hope to see you again soon.Kind regards,Malmaison York

10/10 Excellent

Harrison

Liked: Cleanliness, staff & service, property conditions & facilities
.
Stayed 1 night in Feb 2024
Response from Fran on 25 Feb,2024
Thank you for your lovely review! We're glad you enjoyed your stay with us, and hope to see you again soon.Kind regards,Malmaison York

8/10 Good

Neill

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Lovely place, bit dark in the rooms and could do with its own car park for the price really, room was lovely, bed was great, breakfast v good too
Stayed 1 night in Feb 2024
Response from Malmaison York on 21 Feb,2024
Thank you for your review. We appreciate your feedback and will pass this on to our team.Kind regards,Malmaison York

10/10 Excellent

Samantha

Stayed 1 night in Feb 2024
Response from Malmaison York on 20 Mar,2024
Thank you for your lovely review. We hope to see you again soon.Kind regards,Malmaison York

10/10 Excellent

Ronald Iain

Liked: Cleanliness, staff & service, property conditions & facilities
Modernity
Stayed 2 nights in Feb 2024
Response from Malmaison York on 11 Mar,2024
Thank you for your review. We appreciate your feedback.We hope to see you soon.Kind regards,Malmaison York

8/10 Good

Ünal

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
We enjoyed the stay special thanks to Robert duty Manager and the service received in the restaurant . He looked after us very well and solved all the problems we had during check in..
Stayed 1 night in Feb 2024
Response from Fran on 19 Feb,2024
Thank you for your review. We're glad our team managed to resolve any issues you had, and that you enjoyed the rest of your stay. Hopefully we can welcome you back soon.Kind regards,Malmaison York

10/10 Excellent

Kelly

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely service from all staff, very helpful and amazing dining
Stayed 1 night in Feb 2024
Response from Malmaison York on 18 Feb,2024
Thank you for your lovely review.

10/10 Excellent

Lara

Stayed 2 nights in Feb 2024
Response from Malmaison York on 20 Mar,2024
Thank you for your lovely review. We hope to see you again soon.Kind regards,Malmaison York

10/10 Excellent

Marianna

Stayed 1 night in Feb 2024
Response from Malmaison York on 20 Mar,2024
Thank you for your lovely review. We hope to see you again soon.Kind regards,Malmaison York

10/10 Excellent

Abbie

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice and stylish. Perfect location just 2 mins walk from the train station and then into town.
Stayed 1 night in Feb 2024
Response from Malmaison York on 13 Feb,2024
Thank you for your lovely review. We appreciate your feedback and this will be passed onto the team.Kindest regards,Malmaison York

10/10 Excellent

Robert

Stayed 1 night in Feb 2024
Response from Malmaison York on 20 Mar,2024
Thank you for your lovely review. We hope to see you again soon.Kind regards,Malmaison York

8/10 Good

Jan

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice hotel, great location near train station and York city centre. Good Restaurant and Bar area if needed. Helpful and friendly staff. Would use again when in York.
Stayed 1 night in Feb 2024
Response from Malmaison York on 9 Feb,2024
Thank you for your lovely review. We appreciate your feedback and will pass this on to the team.We hope to see you again soon.Kindest regards,Malmaison York

10/10 Excellent

Sandra

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location, short walk from train station and to York Minster and Shambles. Great views over looking the river. Staff very helpful, great cocktails and snacks at the bar. Excellent choice, full cooked breakfast which is table service, staff very courteous. Beds comfy, large club room modern facilities and shower, only one criticism is an extra light source is needed eg the addition of a brighter lamp in room especially due to lack of light in winter months.
Stayed 2 nights in Feb 2024
Response from Malmaison York on 8 Feb,2024
Thank you for your lovely review , we appreciate the feedback. We do hope to see you again in the future.

8/10 Good

Mark

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A very nice stay, but would improve one thing..
Very nice stay, as always, but the only thing that needs improving is the lighting in the room. Not enough and too dim.
Stayed 1 night in Feb 2024
Response from Malmaison York on 5 Feb,2024
Thank you for your review. Your feedback is appreciated and has ben passed on to our team.We hope to see you again.Kind regards,Malmaison York