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Reviews of Le Fenix Sukhumvit

3 out of 5
Le Fenix Sukhumvit
33/33 Sukhumvit Soi 11, Klong Toey Nua, Wattana, Bangkok, Bangkok

Reviews

7.0

Good

Rating 10 - Excellent. 80 out of 507 reviews" "
Rating 8 - Good. 187 out of 507 reviews" "
Rating 6 - Okay. 138 out of 507 reviews" "
Rating 4 - Poor. 60 out of 507 reviews" "
Rating 2 - Terrible. 42 out of 507 reviews" "

6.8/10

Cleanliness

7.4/10

Staff & service

4.8/10

Amenities

6.4/10

Property conditions & facilities

4.8/10

Eco-friendliness

Reviews

2/10 Terrible

robert, APO

Stayed 1 night in Jan 2024
Response from Le Fenix Team on 18 Jan,2024
Dear Robert,On behalf of Le Fenix Team, please accept our apologies for all inconvenience that you met during you stay with us .Conscious that my explanation do not erase the unsatisfying experience you have been through and fully understand your dissatisfaction. Feedback such as yours that enables us to reinforce the quality of our hotel and service. Your remark on cleanliness has been carefully noted by our housekeeping team. We are very sorry for your disappointment. Your remark regarding hotel condition as well as the staff attitude has been carefully noted.Best RegardsLe Fenix Team

2/10 Terrible

Verified traveller

Disliked: Cleanliness, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Le Fenix Team on 18 Jan,2024
Dear Anonymous,On behalf of Le Fenix Team, please accept our apologies for all inconvenience that you met during you stay with us .Conscious that my explanation do not erase the unsatisfying experience you have been through and fully understand your dissatisfaction. Feedback such as yours that enables us to reinforce the quality of our hotel and service. Your remark on cleanliness has been carefully noted by our housekeeping teamBest RegardsLe Fenix Team

8/10 Good

Danilo

Stayed 4 nights in Dec 2023
Response from Le Fenix team on 18 Jan,2024
Dear Danilo,Thank you very much for your review and comments. We appreciate that you took the time to write to us on guest review. Please accept our apologies for all inconvenience cause during you stay with us. We are working for improvement on highlighted issues from you to make our room condition up to standard. Should you have any suggestion please let us know and hope that we will have a chance to serve you here again soon. Thank you and have a pleasant day.Yours sincerely,Le Fenix team

10/10 Excellent

Terence

Liked: Staff & service
Thehotel need renovation.
Stayed 1 night in Dec 2023
Response from Le Fenix team on 18 Jan,2024
Dear Terence,Thank you very much for your review and comments. We appreciate that you took the time to write to us on guest review. Thank you and have a pleasant day.Yours sincerely,Le Fenix team

2/10 Terrible

Russell

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Room had mold grow all over i gagged on entry. I immediatly checked out and checked into another hotel the room was so bad.
Stayed 2 nights in Aug 2023

4/10 Poor

Gin

Disliked: Cleanliness, property conditions & facilities
Dirty place
Stayed 3 nights in Aug 2023

2/10 Terrible

Mark

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Old and dated Inside corridoors look like hostel Room old fashioned No spoons for tea/coffee Grubby
Stayed 1 night in Aug 2023

8/10 Good

yee yat

Liked: Cleanliness, staff & service, property conditions & facilities
money value.
Stayed 2 nights in Jun 2023

2/10 Terrible

Mahesvaran

Disliked: Cleanliness, amenities, property conditions & facilities
Location was great everything is nearby but abit far from the main road, hotel condition however was terribly and not up to standard
Stayed 3 nights in Apr 2023
Response from Le Fenix Team on 24 May,2023
Dear Mahesvaran,On behalf of Le Fenix Team, please accept our apologies for all inconvenience that you met during you stay with us .Conscious that my explanation do not erase the unsatisfying experience you have been through and fully understand your dissatisfaction. Feedback such as yours that enables us to reinforce the quality of our hotel and service. Best RegardsLe Fenix Team

2/10 Terrible

Steven

Disliked: Cleanliness, property conditions & facilities, room comfort
buyer beware
Worst room ever.I had to move to another Hotel. Not clean, Dirty sheets, NO pillow cases(crazy), ac not working properly....I never review properties... But this one I had to.
Stayed 2 nights in Feb 2023
Response from Le Fenix team on 11 Feb,2023
Dear Buyer,Thank you very much for your review and comments. We appreciate that you took the time to write to us on guest review. Please accept our apologies for all inconvenience cause during you stay with us. We are working for improvement on highlighted issues from you to make our room condition up to standard. Should you have any suggestion please let us know and hope that we will have a chance to serve you here again soon. Thank you and have a pleasant day.Yours sincerely,Le Fenix team

4/10 Poor

Wendy

Travelled with family
Disliked: Cleanliness, staff & service
Bad Experience- Needs lots of improvement
There was no 24hrs reception. The basin was always clogged and they would not clean the room properly until told. When complained about the bedsheet not been changed or towel not being replaced the lady said she wants to come and check the room . Plus the breakfast food was cold and juice had lot of water after informing them they made it proper the next day. Overall it wasn't a good experience wouldn't come back again.Staff has difficult to understand english.
Stayed 5 nights in Oct 2022

2/10 Terrible

Deric

Business traveller
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
I am staying here now, BY FAR the worst SH**T hole I have ever stayed in, dirty and disgusting with hair and toe nail clippings that I stepped on in bathroom, dirty floors, disgusting pillow cases that were turned over instead of being washed so they look clean. THERE ARE NO TOWELS, and when you ask for some, housekeeping is closed and you cannot get any!!! The front desk is completely useless, i probably got an STD from sleeping on the bed. DO NOT STAY HERE YOU WILL REGRET IT! OH AND LETS NOT FORGET THE MOLD GROWING ON
Stayed 1 night in Oct 2022

2/10 Terrible

Frederica

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 4 nights in Aug 2022

2/10 Terrible

Ian Arthur

Stayed 2 nights in Aug 2022

4/10 Poor

Ahmed, Ad alain

This old
Stayed 1 night in Jul 2022

2/10 Terrible

Brett

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Photos of my room must have been at least ten years old. The room was gross. The safe didn’t work. Changed rooms to find the window ( now facing a brick wall, wouldn’t open and the room had a Keycard in it for another hotel room, hinting strongly that the room hadn’t been cleaned. Demanded a refund and got it. Went to a much better hotel. Will Nucor return to Le Fenix, and will never recommend. Avoid.
Stayed 2 nights in Jun 2022

10/10 Excellent

Yasri

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2022

10/10 Excellent

Sittiwat, SiRacha

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in May 2022

10/10 Excellent

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, amenities
Great location but needs to be refurbished as it is showing its age.
Stayed 4 nights in Jan 2020
Response from ba on 17 Jan,2020
Dear Valued Guest ,We sincerely appreciate you taking the time to give us feedback. Looking forward to welcoming you again soon Yours sincerely, Le Fenix Team

4/10 Poor

Verified traveller

Disliked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Dec 2019
Response from ba on 17 Jan,2020
Dear Valued Guest ,We sincerely appreciate you taking the time to give us feedback. Looking forward to welcoming you again soon Yours sincerely, Le Fenix Team

8/10 Good

Verified traveller

Travelled with group
Liked: Cleanliness, room comfort
Okay hotel, good local but getting old now
Good service at checkin and check out. the hotel location is good but the place needs a serious renovation as now looking very tired and the rooms are just okay. even had a couple of small cockroaches in the room. the bath towels are seriously worn out. Overall okay hotel but with some renovation, can be so much better!
Stayed 3 nights in Dec 2019
Response from ba on 16 Dec,2019
Dear Valued Guest,Thank you very much to share your feeling about our hotel. Please accept our apologies for your inconvenience during your check in at Le Fenix. Looking forward to welcoming you again soon Yours sincerely, Le Fenix Team

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great environment
It was my 2nd stay after last year. Everything looked much better than last time. People were cordial and friendly, breakfast had varieties of items, environment was quiet and room service was as-needed. Overall, it was a good experience.
Stayed 5 nights in Nov 2019
Response from bajang on 10 Dec,2019
Dear Valued Guest ,We sincerely appreciate you taking the time to give us feedback. Looking forward to welcoming you again soon Yours sincerely, Le Fenix Team

4/10 Poor

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
What a differece with the website pictures!
Poor maintenance can easily be seen in the hotel. The floor and the ceiling need major renovation all along the hallway. Dusty ceiling in the washroom.
Stayed 2 nights in Nov 2019
Response from Laphadrada on 26 Nov,2019
Dear Valued Guest,Thank you very much to share your feeling about our hotel. Please accept our apologies for your inconvenience during your check in at Le Fenix. Best Regards, Le Fenix Team

2/10 Terrible

Verified traveller

Stayed 1 night in Aug 2019
Response from ba on 28 Aug,2019
We sincerely appreciate you taking the time to give us feedback. Looking forward to welcoming you again soon Yours sincerely, Le Fenix Team

2/10 Terrible

Perry

Disliked: Cleanliness, property conditions & facilities, room comfort
Old dirty hotel
Old dirty Hotel. Had to change rooms because found a cigarette butt on the floor and the room had a strong smoking Oder. The first room had to walk through the restaurant to get to the room. Room was close to the kitchen. The second room was a better location but had problems with the door lock. Room was dirty marks on the walls and floors. The Air Conditioner was loud and had a musty wet Oder . But the staff was friendly and the included breakfast was good. I will never stay again.
Stayed 3 nights in Aug 2019
Response from ba on 16 Aug,2019
Dear Perry ,Thank you very much to share your feeling about our hotel. Please accept our apologies for your inconvenience during your check in at Le Fenix. Best Regards, Le Fenix Team

4/10 Poor

Verified traveller

Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
Stayed 2 nights in Aug 2019
Response from ba jang on 13 Aug,2019
Dear Valued Guest ,We sincerely appreciate you taking the time to share your comments and we were delighted to learn that you had a good stay with us and particularly value our hotel. It was certainly a pleasure for us to be at your service and we all look forward to welcoming you again soon to the Le Fenix Hotel Yours sincerely, Le Fenix Team

4/10 Poor

Verified traveller

Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
2 years ago when I started here it was decent and $20 less per night. This time it's moldy and dirty. I sucked it up for 1 short night and moved to another hotel early the next morning. Do not stay here. I feel sorry for the front desk staff because they are nice but clearly the owner doesn't give 2 sticks about the condition of the hotel. It's literally falling apart.
Stayed 1 night in Jun 2019
Response from ba on 25 Jun,2019
Dear Valued Guest,We sincerely appreciate you taking the time to share your comments and we were delighted to learn that you had a good stay with us and particularly value our hotel. It was certainly a pleasure for us to be at your service and we all look forward to welcoming you again soon to the Le Fenix Hotel Yours sincerely, Le Fenix Team

10/10 Excellent

Ken

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Can be better. Keep it good work. Card key need to re activate few times.
Stayed 4 nights in Jun 2019
Response from Ba-jang on 12 Jun,2019
Dear Ken ,We sincerely appreciate you taking the time to share your comments and we were delighted to learn that you had a good stay with us and particularly value our hotel. It was certainly a pleasure for us to be at your service and we all look forward to welcoming you again soon to the Le Fenix Hotel Yours sincerely, Le Fenix Team

2/10 Terrible

Verified traveller

Travelled with family and small children, Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Disgraceful, poor service, health hazard. 1. Checkin ignored, slow lack of staffing. 2. Room was not clean. Pubic hair was visible on floor. Cracks in walls. Bathroom circa 1970's. No amenities. 3. Level 7 corrudir ceiling had mould and ceiling was leaking fluid everywhere. Smell was evudent from mould. 4. Breakfast. Alleged hot food was cold. Plates were not clean. Found security camera above toaster covered in dust. Health hazard.. 5. Check out slow and understaffed. 6. Asked for extra deposit at xheckin. 7. Room advertised was 1 room and 2 bedrooms. What we got was 2 rooms with adjoining door which took 2 hours to find the key to open the door. 8. Similar report sent to GM of hotelOne door was misding a door handle.
Stayed 3 nights in Apr 2019
Response from Le Fenix Team on 25 Apr,2019
Dear Valued guest, First of all, we appreciate your sharing feelings about your stay with us. On behalf of Le Fenix Team, please accept our apologies for all inconvenience that you met during you stay with us. Your suggestion regarding the cleanliness, breakfast as well as service from our team have been well noted and we are working on improvement. Yours sincerely,

8/10 Good

Verified traveller

Liked: Property conditions & facilities, room comfort
Center point for location
Great location. Room was good, king size bed. Tile in bathroom needs a little cleaning and some mold on tile floor. Came back to a tv that didn’t work, despite all cables plugged in. Quiet hotel right in the center of great food and nightlife. Good value and place to stay if you are focused on exploring all day.
Stayed 4 nights in Apr 2019
Response from Le Fenix Team on 25 Apr,2019
Dear Valued Guest, We would like to thank you for taking time to review following your recent stay at Le Fenix. Feedback such as yours that enables us to reinforce the quality of our service and really appreciate your constructive comments. We are pleased that you enjoyed your visit to the hotel and particularly appreciated the hotel location. Hope to have the pleasure of welcoming you again soon in Le Fenix. Sincerely yours,

8/10 Good

Verified traveller

Stayed 2 nights in Apr 2019
Response from Le Fenix Team on 25 Apr,2019
Dear Valued guest, Thank you very much for your rating. Yours sincerely,

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 16 nights in Mar 2019
Response from Le Fenix Team on 6 Apr,2019
Dear Valued Guest, Thank you very much for your feed back Your sincerely,

2/10 Terrible

Youngju

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
Poor bad horrible
This hotel is really horrible. I have been here first time, and I had been stayed lots of hotel in Bangkok. Other Hotels were not bad and reasonable price all. But this hotel is too bad and made me upset. They gave me different room what I booked one. So I changed it. And 2nd time was too dirty looked like not changed bed sheets. Third one was too bad smell. Last one room doesn't work hot water systems.... Totally I changed my room 4times. But still not satisfied. I also found some paper what someone else did write complains about HOT WATER SYSTEM. The hotel didn't check and clean well room after check out a customer. That's why I found the complain paper what someone else wrote it. I am really upset at this hotel. I am wasting my precious time. I also met a guy. He said really surprised with this hotel conditions. So he just left hotel as soon as see the room and booked other hotel again. He checked a way his money. DON'T BOOK THIS HOTEL. IF YOU WANT TO ENJOY YOUR TRIP.
Stayed 5 nights in Mar 2019
Response from Le Fenix Team on 21 Mar,2019
Dear Youngju, Thank you very much for your feedback. Please accept our apology for all the inconvenience caused you encountered during stay at Le Fenix. Your comments have certainly raised many areas of concern that need to be addressed. We’re most embarrassed to learn that we have failed in our mission of providing you our regular standard of service. We do sincere apologize for the inconvenience caused during your stay this period with regarding cleanliness, bathroom problem as well as hot water issues. Eventually, thank you very much for bring up this matter to our attention. We hope this experience will not alter your confidence in Le Fenix and that you will give us the opportunity of welcoming you again. Yours sincerely,

4/10 Poor

Verified traveller

Travelled with group
Disliked: Cleanliness, amenities, property conditions & facilities
Room and facilities were not so clean Disappointed
Stayed 1 night in Feb 2019
Response from Lefenix Team on 6 Apr,2019
Dear Valued guest , We sincerely appreciate you taking the time to give us feedback. Your comment have certainly raised areas of concern that need to be addressed and will inspire us to strive harder for our future guest. Your comment regarding to the cleanliness had been noted and share to Housekeeping Manager. Hope to see you again in nearest future at Lefenix Sukhumvit. Yours sincerely,

6/10 Okay

Verified traveller

Travelled with family
Liked: Staff & service
Nothing interesting about the place.
Stayed 1 night in Feb 2019
Response from Le Fenix Team on 6 Apr,2019
Dear Valued guest, Conscious that my explanation do not erase the unsatisfying experience you have been through and fully understand your dissatisfaction. Feedback such as yours that enables us to reinforce the quality of our hotel and service. Would you please share more details in regarding to your inconvenience that will be very much helpful for us to improve. We look forward with great pleasure to serving you at Le Fenix the near future. Yours sincerely,

6/10 Okay

Verified traveller

Stayed 1 night in Feb 2019
Response from Le Fenix Team on 6 Apr,2019
Dear Valued Guest, Thank you very much for your feed back Your sincerely,

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
i have stayed here many times , many many years, a nice clean hip hotel . This last time the new manager Mr .Matt is very good and very helpful, i had a lot of problems due to airline loss of baggage etc, he really helped me . , fantastic stay . Great manager. Nice and safe hotel . it could have a better morning buffet breakfast , they should have more western food . Good staff. A very good stay .
Stayed 4 nights in Jan 2019
Response from Le Fenix Team on 21 Mar,2019
Dear Valued Guest, Thank you very much for your highest score to Le Fenix. We’re delighted to learn that you had an excellent stay with us and particularly value our hotel. Your comments on the service provided by our staffs are most gratifying and will be shared with the whole team. Looking forward to welcoming you again at Le Fenix. Yours sincerely,

2/10 Terrible

Verified traveller

Disliked: Cleanliness, property conditions & facilities, room comfort
Worst hotel I’ve seen.
Le Fenix was probably the worst hotel I’ve ever had to walk in to.... it was so rundown that there were stains, cigarette burns, holes in the carpets. The furniture was all chipped and not repaired. The fittings were old and in need of replacement. In fact I checked out within 10 minutes of arriving as it felt unhealthy to stay there. The photos show the hotel as it was many years ago and are not representative of the condition today.
Stayed 1 night in Jan 2019
Response from Le Fenix team on 21 Mar,2019
Dear Valued guest, Thank you very much for your review and comments. Please accept our apologies if your stay was not up to our standards. Housekeeping Manager has well noted and working for improvement on highlighted issues from you. Should you have any suggestion please let us know and hope that we will have a chance to serve you here again soon. Thank you and have a pleasant day. Yours sincerely,

8/10 Good

Verified traveller

Liked: Staff & service, property conditions & facilities, room comfort
Decent hotel at good location within sukhumvit.
Stayed 6 nights in Jan 2019
Response from Duty Manager on 19 Jan,2019
Dear value guest, I sincerely appreciate you taking the time to send us your review about our hotel and our entire staff looks forward with a great pleasure to serving and welcome you at Le Fenix in the near future. Cordially yours, Le Fenix Team

4/10 Poor

Leif Christian

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Dec 2018
Response from Le Fenix Team on 26 Jan,2019
Dear Leif Christain, Thank you for your rating. If you can give me more detail regarding the experience during stay with us it will be appreciate Yours sincerely,

4/10 Poor

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Defrant than in the Internet
Stayed 7 nights in Dec 2018
Response from Duty Manager on 19 Jan,2019
Dear Value guest, Many thanks for your kindly review about our Le Fenix Hotel and we hope to have a chance to welcome you back in a near future. Sincerely yours, Le Fenix Team

4/10 Poor

Joshua

Liked: Staff & service
Disliked: Property conditions & facilities
All in all a bit of a bummer
The non smoking room had an ash tray in it and smelled of smoke, someone was drilling and hammering at midnight next door (and I don't mean the freaky kind, construction), our get-freaky zone was actually two beds pressed together which makes an awkward piece of leverage, and the bottle of mouthwash not clearly marked next to the rest of the complimentary toiletries was 120 Baht!! Ok, maybe that last one was my fault but still - for a hotel a bit more than normal I guess my expectations were a bit higher. The breakfast was pretty good, not included, but good. But I'll say something nice, I liked the spicy omelets.
Stayed 2 nights in Jan 2019
Response from Duty Manager on 20 Jan,2019
Dear Mr. Joshua, Thank you very much for taking your time to inform us your recent experience in Le Fenix. The hotel was running a very high occupancy during the period of your stay with us and we couldn't offer you a non-smoking room upon requested. I truly understand your un-satisfaction, a non-smoking room should be blocked in advance. Regarding to the drilling and hammering on your next door, actually face a problem that the guest could't enter the room that's a reason of drilling on that night. Please trust us that we will be emphasized to prevent this type of incident from happening again. I was very pleased to read that you appreciated and enjoy the breakfast at L3. It was always encourage for us to learn that our guests are satisfied with our guests are satisfied with our food as it is what we strive for everyday. Looking forward with great pleasure to welcoming you again soon in Le Fenix. Sincerely yours, Le Fenix Team

8/10 Good

Verified traveller

Liked: Cleanliness, room comfort
Simple and budget Great location if you’re a single guy
Stayed 1 night in Jan 2019
Response from Duty Manager on 20 Jan,2019
Dear value guest, I sincerely appreciate you taking the time to share your comments and we were delighted to learn that you had a good stay with us and particularly value our hotel. It was certainly a pleasure for us to be at your service and we all look forward to welcoming you again soon to the Le Fenix Hotel. Cordially yours, Le Fenix team

6/10 Okay

Verified traveller

Liked: Staff & service
Close to centre
Close to city centre, rooms is acceptable The quality of toiletries supply was so so
Stayed 1 night in Dec 2018
Response from Duty Manager on 20 Jan,2019
Dear Value Guest, I sincerely appreciate you taking the time to send us your feedback about our hotel and our entire staff looks forward with great pleasure to serving you at Le Fenix in the near future. Cordially yours, Le Fenix Team

2/10 Terrible

Verified traveller

Travelled with group
Disliked: Cleanliness, staff & service, property conditions & facilities
My everything in room smelled like an ashtray. There was a cigarette butt on the floor and wads of nasty hair clumps. I complained and they came and swept a bit. After hunting someone down to cook something for room service I finally get fish and chips and it’s mostly raw and frozen in the middle. Now this is all within the first hour of being there so I figured I’d go shower. Haha, nope. Shower was broken and the pool has been under construction for the last two years. I would not recommend this hotel unless you just need a quick cheap place to sleep and you don’t mind some gross.
Stayed 2 nights in Dec 2018
Response from TT on 25 Dec,2018
Dear value guests, Thank you for taking the time to complete and share your comment during your recent stay at Le Fenix. Regarding to the room cleaning, we have instructed our Housekeeping Manager to rectify the problem immediately. Therefore, we take food handling and hygiene procedures very seriously , we undertook an investigation as to whether any other cases were reported not only on the date of yours bout on the day before and day after. Also the bathroom shower, we have been very well noted by Chief Engineer to prompt on the case properly. Thank you once again for your constructive comments. These will certainly enable us to improve the quality of our services to better meet the needs of our guests. We hope this experience will not impairs your trust in Le Fenix and that you will give us the opportunity of welcoming you again soon. Truly yours, Le Fenix team

8/10 Good

Edward, singapore

Liked: Staff & service
Disliked: Room comfort
This is my 2nd time staying in this hotel however the experience I had was not that pleasing as 1) i’m stay at the top floor wifi connection is real bad, didn’t have chance to use the free wifi at all. 2) the pillow i had in the room already sunken in so much that it never supported my neck when i sleep.3) Requested for touching up the room when i left in the morning & when i came back the rest of the room has been neatly pack except for my morning coffee which i made in the room was still left on the desk untouched.
Stayed 3 nights in Aug 2018
Response from Le Fenix Team on 19 Sept,2018
Dear Edward, Thank you very much to give us your feedback. Please accept our apologies for all inconvenience regarding WiFi , pillow as well as room touch up process during you stay with us. Our IT and Housekeeper Manager had been noted for these issues and working on improvement.. Your advised on these matter was highly appreciated. Your remark has been carefully noted and we can assure you the necessary steps have been taken to avoid such inconvenience in the future. Yours sincerely,

2/10 Terrible

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Gone down hill. Suitable only for price and area.
15 years ago this was a fantastic boutique hotel. It had great staff, food and overall service such as tuktuk to station and water in the pool. Having stayed here over a dozen times, in the past year each time another feature disappears. Not suitable now for western visitor. No pool. Breakfast no bacon or real meat! Only menu is Indian. Tuk tuk service hourly. No change of towel. General cleanliness declined. Rooftop bar used to be a cool hangout now deserted. Its a real shame as this area is alive again and this hotel used to be well known. It could be cool again if managed well and upgraded.
Stayed 3 nights in Aug 2018
Response from Le Fenix Team on 31 Aug,2018
Dear Sir/Madam First of all, we appreciate your sharing feelings about your stay with us. On behalf of Le Fenix Team, please accept our apologies for all inconvenience that you met during you stay with us. Your suggestion regarding pool , breakfast menu, tuk tuk service as well as cleanliness have been well noted and will taken into consideration for future renovation. Anyhow, please to inform that we are serve bacon by made to order on our breakfast. Yours sincerely,

6/10 Okay

Paul

Liked: Staff & service
Needs to rise from the Ashes
Needed a room for the Night and ended up at Le Fenix had stayed before, place was feeling a lot more run down than previous stays.
Stayed 1 night in Jul 2018
Response from Le Fenix Team on 30 Aug,2018
Dear Paul, Thank you very much for your feedback regarding your stay with us. We regret to here that our hotel is under your expectation. Please noted that we are working on to improvement. We hope this experience will not alter your confidence in Le Fenix and hope to see you again. Yours sincerely

8/10 Good

Stian Gotfred

Liked: Staff & service, room comfort
Stayed 2 nights in Jul 2018
Response from Le Fenix Team on 30 Aug,2018
Dear Stian Gotfred, Thank you very much for your feedback. Yours sincerely

6/10 Okay

Verified traveller

Liked: Cleanliness, property conditions & facilities
Close to Insanity Nightclub
Was a decent stay. I wish they had more of a selection for food, but with the surrounding businesses you can make due if you want something different.
Stayed 13 nights in Apr 2018
Response from Le Fenix Team on 28 Sept,2018
Dear Valued guest, Thank you very much for your feedback. Yours sincerely,