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Reviews of Matchbox Bangkok Hostel

2 out of 5
Matchbox Bangkok Hostel
12/17 Soi Sukhumvit 33, Bangkok, Bangkok

Reviews

7.8

Good

Rating 10 - Excellent. 23 out of 71 reviews" "
Rating 8 - Good. 22 out of 71 reviews" "
Rating 6 - Okay. 18 out of 71 reviews" "
Rating 4 - Poor. 5 out of 71 reviews" "
Rating 2 - Terrible. 3 out of 71 reviews" "

8.6/10

Cleanliness

7.6/10

Staff & service

8.2/10

Property conditions & facilities

10/10

Eco-friendliness

Reviews

10/10 Excellent

Stuart

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Matchbox Soi 33
Friendly And Helpful People. Really Good Value Stay And Liked The Location.
Stayed 3 nights in Jun 2023
Response from Jamil Itani MB owner on 20 Jul,2023
Thank you so much StuartLooking forward to host you again

10/10 Excellent

Brown

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Love matchbox - great hostel
Great chill out room upstairs with balcony, inside bean bags and A/C. Capsule hotel pretty cheap near the BTS transport line.
Stayed 1 night in Aug 2018

8/10 Good

Elvina

Liked: Cleanliness, property conditions & facilities
Decent and clean accommodation
Its a decent space. The pods are spacious enough, bathtooms are clean. The only downside is the AC being switched off from 10 am to 6pm. So if you are travelling during summers, you might want to keep that in mind. But if its only the nights that you wanna spend here then its a good place to crash.
Stayed 1 night in Aug 2018

10/10 Excellent

Brown

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Compact and chilled hostel
Good priced, pretty clean, very nice chill out area on the roof top.
Stayed 1 night in Aug 2018

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in May 2018

2/10 Terrible

Verified traveller

Disliked: Cleanliness, property conditions & facilities
GROSS
2 of the 3 bathrooms were out of order on my floor and it reeked of sewage. Room was hot and again smell was bad. Would NEVER go there again.
Stayed 1 night in Jan 2018
Response from management on 23 Jan,2018
Thank you for your comments. Will take all into consideration and will work on every negative feedback to make your future stay and the stay of other guests to the level of comfort that you desire. thank you again

8/10 Good

Ainsley, Aus

Liked: Cleanliness, property conditions & facilities, room comfort
Good location and clean room and bathroom
We stayed at matchbox for 2 nights, it's a really good location less than a 5 minute walk to BTS (sky train) and 10 minutes to the subway (underground train) the staff weren't too helpful not a lot of English but they were still nice and let us keep our bags there and use the bathrooms after we had checked out as we were leaving til the evening. The beds were good and bathrooms were kept clean. Secure lockers under beds. Only down fall is they did let a group of about 10 people in at 5-6 am and they turned all the lights on, we did have a curtain to our bed but they still kept us up. I would stay here again though.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great location, clean and comfortable
I always stay here for my quick trips to Bangkok. It's easy, very clean, the capsules are roomy and have everything you need. Highly recommend

4/10 Poor

Verified traveller

Disliked: Staff & service, room comfort
not very comfortable hostel
when i arrived they were maintaining the hostel ,their staff were not friendly and think that we are annoying them, hostel price is high for a dormatory room on that area,you can get a hotel room with that price,but hostel has a good facilities in kitchen and inside the matchbox room although the rooms are very small.in overall i do not recommend it for anybody

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

10/10 Excellent

Yanti

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

8/10 Good

KENJIE, Philippines

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The staff was accommodating, friendly, and can speak English well. They are always smiling and they make you feel very welcome.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
2 nights in Bangkok
Hostel clean and tidy! Location very good, with a 7/11 and ATM literally next door and only a 5min walk to the local BTS stop and same walk to a shopping mall and restaurants. Staff all very friendly and welcoming, happy for us to leave luggage before check in and after check out. Kitchen facilities very good, fresh cold drinking water available for free. Luggage storage under bed more than accommodated our two big backpacks. Sleep was average but that was due to the other people in the room with us (eg. People taking calls all through the night, playing music after 10pm.), the AC was good in the kitchen but the beds get a little warm if you close your curtain over night. Would stay again if we were in the area though.

6/10 Okay

Verified traveller

Liked: Cleanliness, property conditions & facilities, room comfort
My stay at Matchbox
My reservation was supposed to be for a all-female don't warm and when I got there it was put into a mixed dorm. I was told it was because I checked in so late at night and everything else was sold out. I requested a bottom bunk bed and received a top bunk bed. I fail from the top bunk trying to climb down the ladder and hurt myself pretty bad. When I ask for ice, the desk clerk act like she didn't understand what I was talking about. I explained to her that I have fallen and she didn't do anything to assist. I was disappointed in her nonchalant response. The following day I was moved to a different dorm which I thought would have been a female door only to find out it was also a mix of dawn. However I was given a bottom bunk. A different clerk told me where I could get a brace for my hand that I bruised when I fell. I didn't like the fact that your room key was a magnetic card that allow to the inside of the building after hours and also was required to be use each and every time you into the dorm room. There was a very nice rooftop lounge that included and outdoor patio. Nice place to relax and enjoy the atmosphere. This places attached to a 711 which was great for just picking up little things. There were local street vendors selling fresh fruit first thing in the morning and other foods throughout the day. When it was time for me to catch a taxi to go to the airport, there was a taxi right outside of this place. Taxis want you to bargain with them.

6/10 Okay

william, Williehoo from Cali

Liked: Cleanliness, staff & service, property conditions & facilities
Easy from airport but just to see the Soi Cowboy
Sukhumvit is smokey and 99% of the cars and motos hate walkers and crosswalks. I'm 63, backpacking, and can move pretty well. However, they intimidate walkers like we have worthless lives.

8/10 Good

Anna, Malaysia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
no complains
The wifi sucks, the level of English of their employees is not high, but overall it was a nice place to stay at.

6/10 Okay

Verified traveller

Liked: Cleanliness, staff & service
You get what you paid.
tiny space but the bed and bathroom are clean. Location wise is easy to locate.

6/10 Okay

Verified traveller

Liked: Staff & service
Hotel stay
Excellent service but the streets are noisy even at night.

8/10 Good

jocelyne, Las Vegas

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Loved the capsule concept. Especially having my own tv, lights and outlet. This was my second stay here and I plan to stay again when I'm back in Bangkok in two months. The common area was great and cheap to do laundry. I loved the location, close to the bts is always a plus and lots of street food. Yum.

8/10 Good

jocelyne, Las Vegas

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Personal TV is a nice amenity. Bathrooms were extremely clean and the rooftop community area was clean, comfy and useful. The staff was great and I ended up coming back for a second time later on in my trip!

10/10 Excellent

Vincent

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Small but nice box
The box is a little bit small but it is very clean and soft. The staff there is very kind.

6/10 Okay

Akash

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service

6/10 Okay

Verified traveller

Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Disturbances in the middle of the night...
First, the cons: We stayed here for 2 nights, and the first night was okay. However, on the second night at around 11.30pm the lady owner came into the room with a contractor and switched on the lights in the room which was already off for the night and people were asleep. They were talking very loudly and after about 10 minutes, left the room without any apology. And then at 2am they admitted a new guest into our shared room and there was a huge ruckus of plastic bags as the person unpacks. The lights were again, switched on and were not turned off. I had to wake up and switched it off myself. It was rather inconsiderate of the hostel staff to place a new guest in the room in the middle of the night as there were plenty of other rooms which were empty in the hostel. The reception is a bit cold, but perhaps that is because she spoke limited English. We arrived at 10am after a 13 hour flight but were told we could only check in at 12pm as the beds weren't available(we later found out that most of the shared rooms were either empty or half full when we finally got into the room). Doesn't feel great to be lied to. The good: The private cubicle was a nice touch, especially with the personal tv and curtains. Toilets were clean, and air conditioner runs well. There's a cool outdoor loft. I loved the place but not the way it was run. If changes are made to the service I wouldn't mind returning as the facilities were good.

6/10 Okay

RAYMUND

10/10 Excellent

Natt, Boston, MA

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great Hostel
This place is beyond my expectation. The pod style bunk bed provided clean sheet as well as personal TV. Moreover, it's also give you privacy, which you can not see elsewhere. The location is also great.It's in the middle of everything only 5 mins walk from BTS. All in all, it's the best hostel I ever stayed! Staffs are also helpful with your travel itinerary. Highly recommended this place for backpackers and solo traveler!!

6/10 Okay

Verified traveller

Liked: Cleanliness, property conditions & facilities, room comfort
Average
Not too bad for bag packers. Room was clean and comfy. Since it's a shared room, you just need to hope that you get good and nice neighbour next to your bed!

6/10 Okay

Verified traveller

Liked: Cleanliness
Disliked: Staff & service
You get what you pay for.
The hostel is at red light district. It's quite noisy at night, as the street vendors play loud music. It's a bargain for couples travelling on a tight budget. The staffs aren't very good in English, and one of them led us to an expensive massage she had connection with when we asked for recommendations... We found out about it and cancelled the booking of the massage right away. Her attitude wasn't very positive. The location is close to BTS Phong Phromg station.

4/10 Poor

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
The worst customer service in Thailand !!!
And the staff especially the night staff on Wed(a woman) could be one of the worst in the world.It was my second visit to this hostel after being one of the very first customers in May when they opened. She recognized me but didn't welcome me because "I booked through hotels.com and not through facebook" I do not remember that how I should book again as she must have told everyone who stayed in May for rebooking. She was showing anger and emotion that made me very uncomfortable. She said no free towel service therefore. I said it was Ok but requested her to open the safe box which was broken. She refused to help even after a second request. She was angry and sour for the whole time I was there. I am twice her age and never seen such a bad attitude and behavior in any of the customer service in the history of my 20 yrs of travels.
Response from Matchbox Bangkok Hostel on 19 Sept,2015
Dear Kim, Thank you for your review. We glad you came back to stay with us with a little bit surprise after you gave us an average review on the first time of your visit, but yes thank you for coming back. Your comments has been passed to the reception you mentioned and we apologies for what happened. Please allow us to clarify the situation so you would not go worse and worse. About towel, please kindly understand her as she just followed our hostel policy and cannot allow special case to any specific customer, and we are glad she followed the rules or else there might be other customer(s) complain us why you get but he/she does not. We warn her about your comments on helping you to fix safety box, we are now on the process of putting the instruction on how to use our safety box and it will be done by next week. Also, we will tell her to improve herself on emotional and service-mind. She has been done very well from the first day we opened until now as she received many compliments from our customers through reviews via many other booking channels. But yes, there is still a room for her to improve in some cases. Again, we apologies for what happened and we will improve ourselves to match customers' needs. We trust this message finds you well and have a good luck. MATCHBOX BANGKOK HOSTEL

8/10 Good

Kat, London

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A couple of great nights sleep!
We really enjoyed our stay at Matchbox. It's close to the metro and BTS and a great area to try lots of different Street food. It was very comfortable and the black out curtains along with the air-con meant we got a couple of really good night's sleep. The only challenge was space. The bed was a mattress in a hole in the wall and then you stored your Suitcase under the bed in a compartment with a door and lock. The corridor running along the room was quite thin so getting stuff in and out for showering was a bit of a hassle. Apart from that everything else was a big thumbs up :)
Response from Matchbox Bangkok Hostel on 19 Sept,2015
Dear Kat, Thank you so much for a review and all the comments. We are deeply appreciated that you liked our hostel. We hope you have a safe trip and looking forward to your next return. Thank you again :))

10/10 Excellent

Charlie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Definitely worth a stay
My boyfriend and I stayed here for 4 nights and then went back there for another night when returning to Bangkok. You get a card for access into a room of either 8 or 10 beds that are in pods with a TV, a little safe and a curtain for privacy. The bed was so comfortable and you get a small lockable cupboard under the bed for your luggage - we managed to fit two 70L rucksacks and 2 day bags in there. There was a nights where only one of the bathrooms had toilet roll but we managed. You have use of a kitchen on the top floor as well as a seating area outside. The staff were very helpful, when we checked out they helped with our transport plans getting to our next location. We did and would go back again.
Response from Matchbox Bangkok Hostel on 19 Sept,2015
Dear Charlie, Thank you for stayed with us for 4 nights. We loved having you and your boyfriend at our hostel. Also thank you for this review and comments. We are sorry to hear about the toilet paper for that 1 night stay. We had a miscommunication with our operational staff. We have solved this and will not have issue again. We look forward to your next return very soon. Thank you Matchbox Bangkok Hostel

8/10 Good

Verified traveller

Liked: Property conditions & facilities, room comfort
Response from Matchbox Bangkok Hostel on 5 Sept,2015
Thank you very much for your review and for stayed with us. We look forward to see you again soon.

10/10 Excellent

Terje

Stayed 2 nights in Dec 2022

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Sep 2018

10/10 Excellent

Yui, Bangkok

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The bed is wonderful and very clean. Good location near BTS sky train.
Stayed 1 night in Jul 2018

10/10 Excellent

Verified traveller

Liked: Cleanliness, property conditions & facilities, room comfort
La cama muy cómoda, y tiene cortina así que tienes privacidad, en general se siente mucha privacidad en el hostal. Las instalaciones se ven nuevas y de buena calidad. El área común bien equipado con lavadora y secadora, cocineta, refrigerador, agua café y té gratis, e incluso área para fumadores... Yo tenía un resfrío y la chica de recepción me dio unas pastillas e incluso estuvo pendiente de cómo me sentía. Todo excelente.
Stayed 1 night in May 2018

2/10 Terrible

Verified traveller

Liked: Cleanliness
Disliked: Staff & service
Wurde mit Kind des Hostels verwiesen
Couple-Room gebucht. Dorm bekommen. In Dorm mit meiner Tochter nicht reingelassen, da Kleinkinder nicht gestattet. Sicherlich ein Kommunikationsfehler. Beschreibung muss dringend überarbeitet werden.
Stayed 1 night in Jan 2018
Response from Management on 31 Jan,2018
Thank you for your comment Will review and change any wrong descriptions of our room. So sorry for any inconvenience,

4/10 Poor

hiroaki

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
バンコク、スクンビットでの一人旅の短期滞在に
ファーストクラスはベッドが広く快適だった。ベッドの下に鍵付きの荷物入れがあり、カバンが仕舞える。部屋の中にセーフティボックスもある。部屋の入り口にはキーカードがあり宿泊客以外は入れない。部屋の中でワイファィは良く繋がる。シャワー、トイレは故障している部屋もあったが、清潔だった。シャンプー、ボデイソープは備え付けてあるが、タオル、スリッパ等を持参したほうが良い。１階がフロント，２階から４階が客室、５階は休憩所、ベランダでコインランドリー、テーブルとソファー、テレビ、エアコン、流し、水とお湯の給水機、無料のコーヒー等が置かれている。ＢＴＳのプロンポン駅から近く、デパート、日系スーパー、日本食屋多し、ショピング、観光、ナイトライフ等の拠点に便利。
Stayed 1 night in Jan 2018
Response from Management on 23 Jan,2018
Thank you Looking forward for your comeback. have a safe journey

8/10 Good

Verified traveller

Liked: Cleanliness, property conditions & facilities, room comfort
良い
立地の良さ、値段から考えると良いでしょう。
Stayed 3 nights in Nov 2017
Response from Management on 23 Jan,2018
Thank you Have a safe journey

8/10 Good

HSIU-TSZ

Liked: Cleanliness, room comfort
老舊公寓，而且早上10點到晚上6點，不開冷氣只有風扇，在密閉的客房區很悶熱

6/10 Okay

Verified traveller

Disliked: Cleanliness, staff & service

6/10 Okay

Verified traveller

Still one of the best budget places
But no AC from 11am~6pm Still not the worst being in the expensive Japanese biz street with massage, K-TV, bars etc. The night staff is new and much better than the one last year. Although the safe box is still a little problem as you have to go downstairs to request. Wifi info is also only available in the front so be sure to ask for both wifi and safe box problems before you go upstairs as there is no elevator. The topfloor lounge is good for kitchen stuff but no kitchen rules yet as lots of food and drinks are in the fridge withoust the owners names.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
ロケーションは最高です。
１日だけの宿泊でしたが、ＢＴＳ【プロンポン駅】からも歩いて5分~6分ですのでバンコク、スクンビット通り周辺で遊ぶのであれば問題ないです。また、通りは比較的人通りも多く特に危険とは感じませんでした。部屋については今回ファーストクラスのドミトリーをチョイスしました。ホテルの客のマナーは特に悪くありませんでしたが、時と場合によってはシチュエーションは変わるでしょう。スタッフ達も、親切で、チェックインの際には部屋まで案内してくれます。タバコがどこで吸えるとか、共有のキッチンスペース、シャワー室など、聞けばどこにあるか、どこで出来るか教えてくれます。ホテルも隣にセブンイレブンがあるので立地は解りやすいです。通りには、日本食、イタリアン、マッサージ店など数多くのお店が並んでいるので困ることはないかと思います。

8/10 Good

Daisuke

Liked: Cleanliness, property conditions & facilities, room comfort

8/10 Good

Verified traveller

Liked: Cleanliness, property conditions & facilities, room comfort
worth stay
good for the price

8/10 Good

FENG-YU

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

8/10 Good

KEISUKE, Myanmar

Liked: Cleanliness, property conditions & facilities
Disliked: Room comfort
清潔、（たまたまかもしれませんが、）静か。ネットも繋がった。
いわゆるカプセルホテルですが、清潔ですし、静かでした。遅く到着して1泊するだけ、もしくは寝に帰るだけなら、十分です。シャワーの時のタオルは有料なので、がっかりしないでください。 1階にコンビニもあるし、5回はフリースペースなので、仕事もそこでしました。 まわりも便利な地域です。

6/10 Okay

Ben, around the world

Liked: Cleanliness, property conditions & facilities, room comfort
No elelvator to the 5th floor
Make sure you get the wifi password when checking inn as there is no password info on the wall or anywhere except at the front. The staff didn't know how to use the safe and took a while to settle in but it was clean and safe and fun as before. The AC gets turned off from 11 am to 6 pm. for saving energy and the rate was only about 400 bt so I can't complain.

2/10 Terrible

Hiroshi, 日本

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
寝るだけのカプセルホテルもどき？
深夜に到着するとエクスペディアに事前に伝えているのに〔伝えていたか？〕 チェックインをお願いしたら今はできないと言いだした？ 言葉も通じないながらなんとか泊まることが出来たが もう二度と泊まることはないだろう