I understand that the hotel had been closed for two years and I was one of the first people to stay there since they re-opened so there was obviously a lot of work to be done around the place. Considering they claimed to be a five star hotel I was expecting more. The hotel is old and in disrepair. It needs a thorough spring clean, there hasn't been any maintenance done for two years. They were struggling to find enough staff. Some of the issues I experienced included, the safe not working, the door lock not working, the phone not working, no mini-bar, no satellite T.V. no milk for tea or coffee, no hotel guide or T.V. guide, no tissues in the room until the second week of my stay, the room not being cleaned unless I personally tracked down a cleaner each day. Every time there was a problem I had to go down to reception to get it resolved because the phone in my room didn't work. After several days of these problems I complained to the manager, Jamie, who was apologetic and I can sympathise with their situation being post covid. Most of these problems were resolved after several days however there was no offer of a discount or refund for the inconvenience and I expect more when a hotel passes itself off as being five star when they are clearly not.
