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Reviews of Valia Hotel Bangkok Sukhumvit

5 out of 5
Valia Hotel Bangkok Sukhumvit
Sukhumvit 24, 95,370, Bangkok, Bangkok Province

Reviews

8.8

Excellent

Rating 10 - Excellent. 244 out of 378 reviews" "
Rating 8 - Good. 73 out of 378 reviews" "
Rating 6 - Okay. 33 out of 378 reviews" "
Rating 4 - Poor. 12 out of 378 reviews" "
Rating 2 - Terrible. 16 out of 378 reviews" "

9.2/10

Cleanliness

9.0/10

Staff & service

9.2/10

Amenities

9.0/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

8/10 Good

Onder

Liked: Staff & service, property conditions & facilities
Disliked: Cleanliness
Stayed 1 night in May 2024
Response from Valia Hotel Bangkok Management on 23 May,2024
Dear Onder, Thank you for choosing Valia Hotel Bangkok for your recent trip. We're pleased that you enjoyed our hotel, and overall.Moreover, we hope you have a chance to enjoy our daily 'Chai n' Truffles' (Chocolate Buffet) from 3:00 pm to 4:00 pm at Florae Restaurant, exclusively for our in-house guests.We'll keep striving to deliver great experiences and look forward to serving you again soon.Best regards, Valia Hotel Bangkok Management

10/10 Excellent

Russell

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This was my second stay at Valia and it was just as great as my first stay. Easy for walking and transportation options. Property is modern with a nice gym and pool. Valia really hits a home run with their staff. They should all get raises! So very friendly and taking the time to chat and discover how they can make my stay even more enjoyable! Concierge Ron, Best, Mild, Friend and everyone working at Valia are all so pleasant to speak with and go out of their way to enhance my stay. Food…Chef Omar is on point with so many choices for excellent food. Try the mushroom risotto and make a request. Challenge him and Chef will deliver! Thank you, thank you Valia!
Stayed 2 nights in May 2024
Response from Valia Hotel Bangkok Management on 13 May,2024
Dear Russell,Thank you for choosing Valia Hotel Bangkok for your recent trip. We're pleased that you enjoyed our gym, pool, service, food, and overall.We're thrilled you enjoyed our pool and gym with their stunning views and serene atmosphere.We're delighted to hear that our staff left such a positive impression on you. They are truly dedicated to providing exceptional service.We're thrilled you enjoyed dining at Florae restaurant and Chef Omar's excellent dishes, like the mushroom risotto. We look forward to welcoming you back soon for another culinary journey in our garden paradise.Additionally, we hope you have a chance to enjoy our daily 'Chai n' Truffles' (Chocolate Buffet) from 3:00 pm to 4:00 pm at Florae Restaurant, exclusively for our in-house guests.We'll keep striving to deliver great experiences and look forward to serving you again soon.Best regards, Valia Hotel Bangkok Management

10/10 Excellent

Russell

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
My second stay here. The hotel is amazing, the food in the restaurant is outstanding (Chef Omar!). Pool with a bar, nice gym but the best part is the staff! Everyone who works here provides outstanding customer service and are always looking to chat and enhance your visit. Will always come back to Valia Hotel.
Stayed 4 nights in May 2024
Response from Valia Hotel Bangkok Management on 9 May,2024
Dear Russell,Thank you for choosing Valia Hotel Bangkok for your recent trip. We're pleased that you enjoyed our food, pool, gym, and overall.We're thrilled to hear that you had a delightful dining experience in our garden paradise, savoring the unique flavors and enchanting aromas crafted by Chef Omar.Moreover, we're delighted to hear that you enjoyed our pool with its stunning view, which offers a serene atmosphere for relaxation while enjoying refreshing beverages at the BelleValia Pool Bar.Additionally, we hope you have a chance to enjoy our daily 'Chai n' Truffles' (Chocolate Buffet) from 3:00 pm to 4:00 pm at Florae Restaurant, exclusively for our in-house guests.We'll keep striving to deliver great experiences and look forward to serving you again soon.Best regards, Valia Hotel Bangkok Management

10/10 Excellent

Justine

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The concierge and staff are incredible. Highly recommend this hotel.
Stayed 4 nights in Apr 2024
Response from Valia Hotel Bangkok Management on 7 May,2024
Dear Justine,Thank you for choosing Valia Hotel Bangkok for your recent trip. We're pleased that you enjoyed our hotel, service, and overall.For service, we are thrilled to hear that they take great pride in providing exceptional service, and it's rewarding to know that their efforts made your stay memorable.Moreover, we hope you have a chance to enjoy our daily 'Chai n' Truffles' (Chocolate Buffet) from 3:00 pm to 4:00 pm at Florae Restaurant, exclusively for our in-house guests.We'll keep striving to deliver great experiences and look forward to serving you again soon.Best regards, Valia Hotel Bangkok Management

2/10 Terrible

Yi Terng

Disliked: Cleanliness, staff & service, property conditions & facilities
Booked this hotel for holiday, the most disappointing thing is , the receptionist having the idea to move our room to the old building , without any good reason. And than I against her n she gave me room on the new building without city view as my reservation. The bath robe was torn, the toilet was so much stain under the bathtub and every corner of toilet , there is no complimentary snacks at all , everything on the room have to purchase, for such 4 star hotel I could get better service in Malaysia
Stayed 1 night in May 2024
Response from Valia Hotel Bangkok Management on 6 May,2024
Dear Yi Terng,Thank you for choosing Valia Hotel Bangkok for your recent trip. The hotel features two buildings each carefully designed with styles to prioritize your privacy, room types, and ensure a comfortable stay. We also value your understanding regarding the room change requests you had during your stay. We strive to promptly address any issues to enhance our guests' experience. We're pleased that we were able to relocate you to new rooms on higher floors with city views within 30 minutes and upon your return from outside.Refer to the cleanliness, we take great pride in maintaining a high level of cleanliness throughout our property, especially in the bathrooms.We hope that we will have the chance to welcome you in the future.Best regards, Valia Hotel Bangkok Management

10/10 Excellent

Helen

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was excellent can not fault hotel or staff Great service Grand place Excellent
Stayed 14 nights in Apr 2024
Response from Valia Hotel Bangkok Management on 3 May,2024
Dear Helen,Thank you for choosing Valia Hotel Bangkok for your recent trip. We're pleased that you enjoyed our service, and overall.For service, we are absolutely delighted to hear that our staff made such a positive impression on you. Our team is dedicated to providing exceptional service, and your satisfaction is at the heart of our commitment to our guests.Moreover, we hope you have a chance to enjoy our daily 'Chai n' Truffles' (Chocolate Buffet) from 3:00 pm to 4:00 pm at Florae Restaurant, exclusively for our in-house guests.We'll keep striving to deliver great experiences and look forward to serving you again soon.Best regards, Valia Hotel Bangkok Management

8/10 Good

Essy

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Apr 2024
Response from Valia Hotel Bangkok Management on 26 Apr,2024
Dear Essy,Thank you for choosing Valia Hotel Bangkok for your recent trip. We're pleased that you enjoyed our hotel, and overall.Moreover, we hope you have a chance to enjoy our daily 'Chai n' Truffles' (Chocolate Buffet) from 3:00 pm to 4:00 pm at Florae Restaurant, exclusively for our in-house guests.We'll keep striving to deliver great experiences and look forward to serving you again soon.Best regards, Valia Hotel Bangkok Management

10/10 Excellent

Polasit

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Valia Hotel Bangkok Management on 18 Apr,2024
Dear Polasit,Thank you for choosing Valia Hotel Bangkok for your recent trip. We're pleased that you enjoyed our hotel, and overall.Moreover, we hope you have a chance to enjoy our daily 'Chai n' Truffles' (Chocolate Buffet) from 3:00 pm to 4:00 pm at Florae Restaurant, exclusively for our in-house guests.We'll keep striving to deliver great experiences and look forward to serving you again soon.Best regards, Valia Hotel Bangkok Management

10/10 Excellent

Ha, Sun Valley

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room was spacious and clean. The breakfast buffet was wonderful and lot of variety. Staffs were helpful and they called taxi for us when needed. We had a pleasant stay of 5 nights.
Stayed 5 nights in Mar 2024
Response from Valia Hotel Bangkok Management on 18 Apr,2024
Dear , Thank you for choosing Valia Hotel Bangkok for your recent trip. We're pleased that you enjoyed our room, breakfast, service, and overall.We are delighted that you enjoyed the luxury of our room with floor-to-ceiling windows, cleanliness, comfortable furnishings, and overall ambiance.For the buffet breakfast at Florae Restaurant, we offer a variety of foods, including healthy shots, gluten-free options, salads, cheeses, Asian, Western, Mediterranean, halal, and kids zones, along with an egg station, fresh fruits, and more.Moreover, we hope you have a chance to enjoy our daily 'Chai n' Truffles' (Chocolate Buffet) from 3:00 pm to 4:00 pm at Florae Restaurant, exclusively for our in-house guests.We'll keep striving to deliver great experiences and look forward to serving you again soon.Best regards, Valia Hotel Bangkok Management

10/10 Excellent

Latoya

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent Service. Amazing Staff. Ambiance just WOW.
Stayed 2 nights in Apr 2024
Response from Valia Hotel Bangkok Management on 9 Apr,2024
Dear Latoya,Thank you for choosing Valia Hotel Bangkok for your recent trip. We're pleased that you enjoyed our hotel, service, and overall.For service, we are absolutely delighted to hear that our staff made such a positive impression on you. Our team is dedicated to providing exceptional service, and your satisfaction is at the heart of our commitment to our guests.Moreover, we hope you have a chance to enjoy our daily 'Chai n' Truffles' (Chocolate Buffet) from 3:00 pm to 4:00 pm at Florae Restaurant, exclusively for our in-house guests.We'll keep striving to deliver great experiences and look forward to serving you again soon.Best regards, Valia Hotel Bangkok Management

8/10 Good

Akimi

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Mar 2024
Response from Valia Hotel Bangkok Management on 1 Apr,2024
Dear Akimi, Thank you for choosing Valia Hotel Bangkok for your recent trip. We're pleased that you enjoyed our hotel, and overall.Moreover, we hope you have a chance to enjoy our daily 'Chai n' Truffles' (Chocolate Buffet) from 3:00 pm to 4:00 pm at Florae Restaurant, exclusively for our in-house guests.We'll keep striving to deliver great experiences and look forward to serving you again soon.Best regards, Valia Hotel Bangkok Management

10/10 Excellent

Harvinder

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
What a lovely hotel, clean and the rooms were very spacious. Very helpful staff, especially Superman, what a Gentleman. The courtesy bus to the shopping mall was an excellent service which we found so helpful. Overall, so glad we chose this Hotel.
Stayed 5 nights in Mar 2024
Response from Valia Hotel Bangkok Management on 21 Mar,2024
Dear Harvinder,Thank you for choosing Valia Hotel Bangkok for your recent trip. We're pleased that you enjoyed our cleanliness, room (floor-to-ceiling windows, comfortable furnishings, and overall ambiance), service (especially Mr.Superman from Concierge team), free shuttle service, and overall.As the hotel is located in one of the most popular areas in Bangkok's Sukhumvit area, we offer free shuttle service every 15 minutes from 6:00 am to midnight to BTS (sky train) Phrom Phong station and luxury malls like Emporium, EmQuartier, and EmSphere for guest convenience. Moreover, we hope you have a chance to enjoy our daily 'Chai n' Truffles' (Chocolate Buffet) from 3:00 pm to 4:00 pm at Florae Restaurant, exclusively for our in-house guests.We'll keep striving to deliver great experiences and look forward to serving you again soon.Best regards, Valia Hotel Bangkok Management

10/10 Excellent

Emmanuel, Historic New Castle

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Classic
Stayed 7 nights in Mar 2024
Response from Valia Hotel Bangkok Management on 18 Mar,2024
Dear Emmanuel,Thank you for choosing Valia Hotel Bangkok for your recent trip. We're delighted to hear that you enjoyed your stay and that we could create memorable moments for you. Your satisfaction is our priority, and we're pleased that you enjoyed our hotel, and overall.Moreover, we hope you have a chance to enjoy our daily 'Chai n' Truffles' (Chocolate Buffet) from 3:00 pm to 4:00 pm at Florae Restaurant, exclusively for our in-house guests.We'll continue striving to deliver great experiences and eagerly await the opportunity to serve you again soon.Best regards, Valia Hotel Bangkok Management

10/10 Excellent

Kamal

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 7 nights in Feb 2024
Response from Valia Hotel Bangkok Management on 29 Feb,2024
Dear Kamal,Thank you for choosing Valia Hotel Bangkok for your recent trip. We're delighted to hear that you enjoyed your stay and that we could create memorable moments for you. Your satisfaction is our priority, and we're pleased that you enjoyed our hotel, and overall. Moreover, we hope you have a chance to enjoy our daily 'Chai n' Truffles' (Chocolate Buffet) from 3:00 pm to 4:00 pm at Florae Restaurant, exclusively for our in-house guests.We'll continue striving to deliver great experiences and eagerly await the opportunity to serve you again soon.Best regards, Valia Hotel Bangkok Management

8/10 Good

Chanceline

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Small dining area witn limited breakfast options
Stayed 3 nights in Feb 2024
Response from Valia Hotel Bangkok Management on 29 Feb,2024
Dear Chanceline,Thank you for choosing Valia Hotel Bangkok for your recent trip. At Florae Restaurant, our buffet breakfast offers a wide variety of options to cater to different preferences and dietary needs, including healthy shots, gluten-free options, salads, cheeses, Asian, Western, Mediterranean, halal, and kids zones, along with an egg station, fresh fruits, and more. We aim to provide a diverse and delicious breakfast experience for all our guests.Moreover, we hope you have a chance to enjoy our daily 'Chai n' Truffles' (Chocolate Buffet) from 3:00 pm to 4:00 pm at Florae Restaurant, exclusively for our in-house guests.We hope that we will have the chance to welcome you in the future.Best regards, Valia Hotel Bangkok Management

10/10 Excellent

BYUNGWHOO

Stayed 2 nights in Feb 2024
Response from Valia Hotel Bangkok Management on 23 Feb,2024
Dear BYUNGWHOO,Thank you for choosing Valia Hotel Bangkok for your recent trip. We're delighted to hear that you enjoyed your stay and that we could create memorable moments for you. Your satisfaction is our priority, and we're pleased that you enjoyed our hotel, and overall.Moreover, we hope you have a chance to enjoy our daily 'Chai n' Truffles' (Chocolate Buffet) from 3:00 pm to 4:00 pm at Florae Restaurant, exclusively for our in-house guests.We'll continue striving to deliver great experiences and eagerly await the opportunity to serve you again soon.Best regards, Valia Hotel Bangkok Management

10/10 Excellent

Siomara

Stayed 2 nights in Feb 2024
Response from Valia Hotel Bangkok Management on 23 Feb,2024
Dear Siomara,Thank you for choosing Valia Hotel Bangkok for your recent trip. We're delighted to hear that you enjoyed your stay and that we could create memorable moments for you. Your satisfaction is our priority, and we're pleased that you enjoyed our hotel, and overall.We are delighted that you enjoyed the luxury of our room with floor-to-ceiling windows, comfortable furnishings, and overall ambiance. Moreover, we hope you have a chance to enjoy our daily 'Chai n' Truffles' (Chocolate Buffet) from 3:00 pm to 4:00 pm at Florae Restaurant, exclusively for our in-house guests.We'll continue striving to deliver great experiences and eagerly await the opportunity to serve you again soon.Best regards, Valia Hotel Bangkok Management

10/10 Excellent

Peter

Liked: Cleanliness, staff & service, property conditions & facilities
Staff are great - especially Phrao
Stayed 1 night in Feb 2024
Response from Valia Hotel Bangkok Management on 23 Feb,2024
Dear Peter,Thank you for choosing Valia Hotel Bangkok for your recent trip. We're delighted to hear that you enjoyed your stay and that we could create memorable moments for you. Your satisfaction is our priority, and we're pleased that you enjoyed our service, and overall.We're delighted to hear that Ms.Praow, Assistant Restaurant Manager, left such a positive impression on you. They are truly dedicated to providing exceptional service.Moreover, we hope you have a chance to enjoy our daily 'Chai n' Truffles' (Chocolate Buffet) from 3:00 pm to 4:00 pm at Florae Restaurant, exclusively for our in-house guests.We'll continue striving to deliver great experiences and eagerly await the opportunity to serve you again soon.Best regards, Valia Hotel Bangkok Management

2/10 Terrible

Sahil

Stayed 1 night in Feb 2024
Response from Valia Hotel Bangkok Management on 21 Mar,2024
Dear Sahil,Thank you for choosing to stay at Valia Hotel Bangkok and please accept our apologies for not reaching your expectations. We were very sorry to read that your experience did not meet your expectations during that stay. If you don’t mind, I would like to hear from you more so that we know what exactly made your stay less enjoyable.Guest constructive feedback is always welcome as it helps us ensure our guests’ expectations on each visit. Best regards,Valia Hotel Bangkok Management

8/10 Good

Igor

Travelled with family
Liked: Staff & service, amenities, property conditions & facilities
The hotel is nice and is in good location . Rooms are large and beds were comfortable. The traffic around the area is terrible- but thats not the hotel's fault .
Stayed 3 nights in Feb 2024
Response from Valia Hotel Bangkok Management on 19 Feb,2024
Dear Igor,Thank you for choosing Valia Hotel Bangkok during your recent trip to Bangkok. We are delighted to hear that you enjoyed your stay with us and that we were able to create some memorable moments for you.We are pleased to learn that your stay at our hotel met your satisfaction, and we are glad that you enjoyed our location, room, bed, and overall.We are delighted that you enjoyed the luxury of our room with floor-to-ceiling windows, comfortable bed, and overall ambiance. Moreover, we hope you have a chance to enjoy our daily 'Chai n' Truffles' (Chocolate Buffet) from 3:00 pm to 4:00 pm at Florae Restaurant, exclusively for our in-house guests.Referring to the location, the hotel is conveniently situated on one of the popular and busiest streets in Bangkok's Sukhumvit area.We will continue to strive for consistently delivering great experiences, and we eagerly look forward to having the opportunity to serve you again in the near future.Best regards, Valia Hotel Bangkok Management

10/10 Excellent

William

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The rooms are immaculate, elevators are a bit small and it’s a bit far from the main road but do got some nice bar lounge in the area
Stayed 3 nights in Dec 2023
Response from Valia Hotel Bangkok Management on 19 Feb,2024
Dear William,Thank you for choosing Valia Hotel Bangkok during your recent trip to Bangkok. We are delighted to hear that you enjoyed your stay with us and that we were able to create some memorable moments for you.We are pleased to learn that your stay at our hotel met your satisfaction, and we are glad that you enjoyed our room, and overall.We are delighted that you enjoyed the luxury of our room with floor-to-ceiling windows, comfortable furnishings, and overall ambiance. Moreover, we hope you have a chance to enjoy our daily 'Chai n' Truffles' (Chocolate Buffet) from 3:00 pm to 4:00 pm at Florae Restaurant, exclusively for our in-house guests.We will continue to strive for consistently delivering great experiences, and we eagerly look forward to having the opportunity to serve you again in the near future.Best regards, Valia Hotel Bangkok Management

2/10 Terrible

YOUNGJONG

Stayed 1 night in Feb 2024
Response from Valia Hotel Bangkok Management on 19 Feb,2024
Dear YOUNGJONG,Thank you for choosing to stay at Valia Hotel Bangkok and please accept our apologies for not reaching your expectations. We were very sorry to read that your experience did not meet your expectations during that stay. If you don’t mind, I would like to hear from you more so that we know what exactly made your stay less enjoyable.Guest constructive feedback is always welcome as it helps us ensure our guests’ expectations on each visit. Best regards,Valia Hotel Bangkok Management

10/10 Excellent

Ali

Its was first time to me in Thailand the hotel was amazing especially for family and i really appreciate Mr samer he was friendly with us
Stayed 3 nights in Feb 2024
Response from Valia Hotel Bangkok Management on 9 Feb,2024
Dear Ali,Thank you for staying at Valia Hotel Bangkok during your recent trip to Bangkok. We are pleased to read you enjoyed your stay with us and the we made some memorable moments.We are delighted to learn that your stay at our hotel met your satisfaction, and that you enjoyed our service and overall.For our service, we are delighted to hear that Mr.Samer, at Front Desk, left such a positive impression on you. He is truly dedicated to providing exceptional service. Providing excellent service is at the core of our commitment to our guests, and your kind words will certainly motivate the team to maintain our high standards.We will continue to strive for consistently delivering great experiences, and we eagerly look forward to having the opportunity to serve you again in the near future.Best regards, Valia Hotel Bangkok Management

10/10 Excellent

Robert S

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very nice hotel!
This hotel was very nice and clean. The staff went above and beyond as Thai people tend to do. There is a complimentary shuttle that runs every 15 mins to the huge mall and easy access to all the busy streets in Bangkok just 10mins away. I would definitely book here again when returning to Bangkok.
Stayed 1 night in Feb 2024
Response from Valia Hotel Bangkok Management on 9 Feb,2024
Dear Robert S,Thank you for staying at Valia Hotel Bangkok during your recent trip to Bangkok. We are pleased to read you enjoyed your stay with us and the we made some memorable moments.We are delighted to learn that your stay at our hotel met your satisfaction, and that you enjoyed our service, free shuttle service, and overall.For service, we are absolutely delighted to hear that our staff made such a positive impression on you. Our team is dedicated to providing exceptional service, and your satisfaction is at the heart of our commitment to our guests.The hotel is conveniently located on a popular street in Bangkok's Sukhumvit area, offering complimentary shuttle service every 15 minutes from 6:00 am until midnight to the BTS (skytrain) Phrom Phong station and luxury shopping malls, including Emporium, EmQuartier, and EmSphere.We will continue to strive for consistently delivering great experiences, and we eagerly look forward to having the opportunity to serve you again in the near future.Best regards, Valia Hotel Bangkok Management

10/10 Excellent

Sanjiv

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It’s a very very nice Hotel with excellent facilities and great location and is very clean . Excellent Breakfast with a wide spread which comes within the room charges .
Stayed 5 nights in Feb 2024
Response from Valia Hotel Bangkok Management on 7 Feb,2024
Dear Sanjiv,Thank you for staying at Valia Hotel Bangkok during your recent trip to Bangkok. We are delighted to learn that your stay at our hotel met your satisfaction, and that you enjoyed our facilities, location, cleanliness, breakfast.The hotel is conveniently located on a popular street in Bangkok's Sukhumvit area, offering complimentary shuttle service every 15 minutes from 6:00 am until midnight to the BTS (skytrain) Phrom Phong station and luxury shopping malls, including Emporium, EmQuartier, and EmSphere.For buffet breakfast at Florae Restaurant, we offer a wide variety of options to cater to different preferences and dietary needs. We strive to provide a diverse and delicious breakfast experience for all our guests. We will continue to strive for consistently delivering great experiences, and we eagerly look forward to having the opportunity to serve you again in the near future.Best regards, Valia Hotel Bangkok Management

10/10 Excellent

Peter

Liked: Cleanliness, staff & service, property conditions & facilities
.
Stayed 12 nights in Jan 2024
Response from Valia Hotel Bangkok Management on 7 Feb,2024
Dear Peter,Thank you for staying at Valia Hotel Bangkok during your recent trip to Bangkok. We are pleased to read you enjoyed your stay with us and the we made some memorable moments.We are delighted to learn that your stay at our hotel met your satisfaction, and that you enjoyed our facilities, free daily 'Chai n' Truffles' (Chocolate Buffet) from 3:00 pm to 4:00 pm at Florae Restaurant is exclusively available for our in-house guests.We will continue to strive for consistently delivering great experiences, and we eagerly look forward to having the opportunity to serve you again in the near future.Best regards, Valia Hotel Bangkok Management

8/10 Good

Bogac

Liked: Cleanliness, staff & service, property conditions & facilities
Property was very clean. Cool designed all amenities required. Breakfast was great. Highly recommend location was a little difficult but still manageable
Stayed 1 night in Feb 2024
Response from Valia Hotel Bangkok Management on 5 Feb,2024
Dear Bogac,Thank you for staying at Valia Hotel Bangkok during your recent trip to Bangkok.We are delighted to learn that your stay at our hotel met your satisfaction, and that you enjoyed our facilities, cleanliness, breakfast, and overall. For location, the hotel is situated on one of the most well-known and highly popular streets in the heart of Bangkok's Sukhumvit area. For guest convenience, we offer complimentary shuttle service every 15 minutes, from 6:00 am until midnight, to take guests from the hotel to the BTS (skytrain) Phrom Phong station and luxury shopping malls, Emporium, EmQuartier and EmSphere.For buffet breakfast at Florae Restaurant, we offer a wide variety of options to cater to different preferences and dietary needs. The breakfast choices include healthy shot, gluten-free options, cereal zone, salad bar, cheeses and cold cuts, Asian zone, Western zone, Mediterranean zone, halal zone, kids zone, bread and pastries with homemade jams, egg station, seasonal fresh fruits, and much more. We are delighted that you enjoyed the luxury of our rooms with floor-to-ceiling windows, comfortable beds, bathrooms, and high cleanliness standards. Moreover, we hope you have the opportunity to indulge in our daily 'Chai n' Truffles' (Chocolate Buffet) from 3:00 pm to 4:00 pm at Florae Restaurant—exclusively available for our in-house guests.We will continue to strive for consistently delivering great experiences, and we eagerly look forward to having the opportunity to serve you again in the near future.Best regards, Valia Hotel Bangkok Management

10/10 Excellent

Kenneth, Winnipeg

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I really enjoyed staying at the Valia Hotel. At first I was upset they located us in the building across the street but the rooms were really nice. The breakfast is amazing and staff all around were great. The chef moved us to the executive room because they couldn’t get a table of 7 because it was so busy. It was really nice. I almost gave the hotel only a 3 or 4 star because the check out person was so rude. I told them we were going for breakfast and she or he said No your taxi is here. I said well they are 25 minutes early so they will have to wait. Then they started checking me out, I said my wife is on a different flight and isn’t checking out yet, continued to be rude. Then the guy trying to carry my 1 carry on was standing on my heals and basically trying to force me to leave a tip. I decided to give it 5 stars anyways because the hotel overall was amazing.
Stayed 3 nights in Jan 2024
Response from Valia Hotel Bangkok Management on 30 Jan,2024
Dear Kenneth,Thank you for staying at Valia Hotel Bangkok during your recent trip to Bangkok. We are delighted to learn that your stay at our hotel met your satisfaction, and that you enjoyed our breakfast, and overall.For premium buffet at Eastern Elixir Social Lounge & Bar, we offer a wide variety of options to cater to different preferences and dietary needs. However, we have noted your comment, we would have known which areas need improvement. Your feedback is very valuable and will be shared with the department concerned for improvement.We eagerly look forward to having the opportunity to serve you again in the near future.Best regards, Valia Hotel Bangkok Management

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lovely stay in Bangkok
Really good location, very close by to all the malls. The shuttle runs every 15 minutes from the hotel to the malls so you’re never waiting long. Room was beautiful and very spacious. We had a king suite which was very nice. Very clean hotel
Stayed 1 night in Jan 2024
Response from Valia Hotel Bangkok Management on 30 Jan,2024
Dear valued guest,Thank you for staying at Valia Hotel Bangkok during your recent trip to Bangkok. We are delighted to learn that your stay at our hotel met your satisfaction, and that you enjoyed our location, shuttle service, room, cleanliness, and overall.We are delighted that you enjoyed the luxury of our rooms with floor-to-ceiling windows, comfortable beds, bathrooms, and high cleanliness standards. For location, the hotel is situated on one of the most well-known and highly popular streets in the heart of Bangkok's Sukhumvit area. For guest convenience, we offer complimentary shuttle service every 15 minutes, from 6:00 am until midnight, to take guests from the hotel to the BTS (skytrain) Phrom Phong station and luxury shopping malls, Emporium, EmQuartier and EmSphere.We eagerly look forward to having the opportunity to serve you again in the near future.Best regards, Valia Hotel Bangkok Management

8/10 Good

Rajesh

Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 3 nights in Jan 2024
Response from Valia Hotel Bangkok Management on 30 Jan,2024
Dear Rajesh,Thank you for staying at Valia Hotel Bangkok during your recent trip to Bangkok. We are pleased to read you enjoyed your stay with us and the we made some memorable moments.We are delighted to learn that your stay at our hotel met your satisfaction, and that you enjoyed our facilities, and overall.We will continue to strive for consistently delivering great experiences, and we eagerly look forward to having the opportunity to serve you again in the near future.Best regards, Valia Hotel Bangkok Management

10/10 Excellent

javier

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 6 nights in Jan 2024
Response from Valia Hotel Bangkok Management on 30 Jan,2024
Dear javier,Thank you for staying at Valia Hotel Bangkok during your recent trip to Bangkok. We are pleased to read you enjoyed your stay with us and the we made some memorable moments.We are delighted to learn that your stay at our hotel met your satisfaction, and that you enjoyed our facilities, and overall.We are delighted to hear that you enjoyed the honeymoon set up during your stay with us. Creating memorable experiences for our guests is always our top priority, and we're thrilled that we could contribute to your special celebration.We will continue to strive for consistently delivering great experiences, and we eagerly look forward to having the opportunity to serve you again in the near future.Best regards, Valia Hotel Bangkok Management

6/10 Okay

Eric

Liked: Staff & service, property conditions & facilities, room comfort
The staff are nice and they try hard. However, sometimes the execution falls a little short compared to other 5 star properties. But to be fair, Valia also charges much less than other 5 star hotels. Also, Soi 24 is very busy at certain hours, so the shuttle to the BTS moves at a snail’s pace.
Stayed 4 nights in Jan 2024
Response from Valia Hotel Bangkok Management on 30 Jan,2024
Dear Eric,Thank you for staying at Valia Hotel Bangkok during your recent trip to Bangkok. For location, the hotel is situated on one of the most well-known and highly popular streets in the heart of Bangkok's Sukhumvit area. For guest convenience, we offer complimentary shuttle service every 15 minutes, from 6:00 am until midnight, to take guests from the hotel to the BTS (skytrain) Phrom Phong station and luxury shopping malls, Emporium, EmQuartier and EmSphere.However, we were very sorry to read that your experience did not meet your expectations during that stay. If you don’t mind, I would like to hear from you more so that we know what exactly made your stay less enjoyable.We eagerly look forward to having the opportunity to serve you again in the near future.Best regards, Valia Hotel Bangkok Management

10/10 Excellent

Adam

Stayed 3 nights in Jan 2024
Response from Valia Hotel Bangkok Management on 29 Jan,2024
Dear Adam,Thank you for staying at Valia Hotel Bangkok during your recent trip to Bangkok. We are pleased to read you enjoyed your stay with us and the we made some memorable moments.We are delighted to learn that your stay at our hotel met your satisfaction, and that you enjoyed our facilities, and overall.We will continue to strive for consistently delivering great experiences, and we eagerly look forward to having the opportunity to serve you again in the near future.Best regards, Valia Hotel Bangkok Management

10/10 Excellent

Emma

Stayed 4 nights in Jan 2024
Response from Valia Hotel Bangkok Management on 29 Jan,2024
Dear Emma,Thank you for staying at Valia Hotel Bangkok during your recent trip to Bangkok. We are pleased to read you enjoyed your stay with us and the we made some memorable moments.We are delighted to learn that your stay at our hotel met your satisfaction, and that you enjoyed our facilities, and overall.We will continue to strive for consistently delivering great experiences, and we eagerly look forward to having the opportunity to serve you again in the near future.Best regards, Valia Hotel Bangkok Management

10/10 Excellent

Ivica

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Hotel is new, looks luxury, staffs are polite and nice, good options for breakfast.
Stayed 5 nights in Jan 2024
Response from Valia Hotel Bangkok Management on 26 Jan,2024
Dear Ivica,Thank you for staying at Valia Hotel Bangkok during your recent trip to Bangkok.We are delighted to learn that your stay at our hotel met your satisfaction, and that you enjoyed our service, breakfast, and overall.For buffet breakfast at Florae Restaurant, we offer a wide variety of options to cater to different preferences and dietary needs. The breakfast choices include healthy shot, gluten-free options, cereal zone, salad bar, cheeses and cold cuts, Asian zone, Western zone, Mediterranean zone, halal zone, kids zone, bread and pastries with homemade jams, egg station, seasonal fresh fruits, and much more. For service, we are absolutely delighted to hear that our staff made such a positive impression on you. Our team is dedicated to providing exceptional service, and your satisfaction is at the heart of our commitment to our guests.We eagerly look forward to having the opportunity to serve you again in the near future.Best regards, Valia Hotel Bangkok Management

4/10 Poor

Verified traveller

Travelled with family
Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service, room comfort
飯店設備真的新,但還是稱不上五星服務
飯店是真的很好很新,但房間放零食餅乾的方式很奸詐,飲料餅乾全部都放在冰箱裡面,然後只有一包餅乾和瓶裝水在外面,以為這就是不用錢的,退房時才知道要錢,而且還是是最貴的一包,外面賣28塊,這裡一包150,我覺得是故意的,再來是接駁車就非常差勁,標榜15分一班,但每次從BTS等接駁車時,都要30分鐘以上,最誇張還等到快1小時,大熱天的這樣5星級的服務真的非常不ok,等到會很生氣
Stayed 5 nights in Jan 2024
Response from Valia Hotel Bangkok Management on 25 Jan,2024
Dear valued guest,Thank you for staying at Valia Hotel Bangkok during your recent trip to Bangkok.Referring to the minibar, we hope you understand that our room packages currently do not include a complimentary minibar, and the minibar bill was in close proximity to the minibar items. For location, the hotel is situated on one of the most well-known and highly popular streets in the heart of Bangkok's Sukhumvit area. For guest convenience, we offer complimentary shuttle service every 15 minutes, from 6:00 am until midnight, to take guests from the hotel to the BTS (skytrain) Phrom Phong station and luxury shopping malls, Emporium, EmQuartier and EmSphere.However, due to the advantageous prime location of our hotel, we sincerely apologize for any inconvenience you may have experienced due to occasional traffic during rush hours. We eagerly look forward to having the opportunity to serve you again in the near future.Best regards, Valia Hotel Bangkok Management

10/10 Excellent

Ana

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Valia Hotel Bangkok Management on 24 Jan,2024
Dear Ana,Thank you for staying at Valia Hotel Bangkok during your recent trip to Bangkok. We are pleased to read you enjoyed your stay with us and the we made some memorable moments.We are delighted to learn that your stay at our hotel met your satisfaction, and that you enjoyed our facilities, and overall.We will continue to strive for consistently delivering great experiences, and we eagerly look forward to having the opportunity to serve you again in the near future.Best regards, Valia Hotel Bangkok Management

10/10 Excellent

Patrick, Toronto

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great property , highly recommend Staff all seemed very friendly and professional especially those in the elixir lounge on the 6th floor rooms were very comfortable The breakfast was excellent and very reasonably priced
Stayed 2 nights in Jan 2024
Response from Valia Hotel Bangkok Management on 22 Jan,2024
Dear Patrick,Thank you for staying at Valia Hotel Bangkok during your recent trip to Bangkok. We are delighted to learn that your stay at our hotel met your satisfaction, and that you enjoyed our breakfast, service at Eastern Elixir Social Lounge & Bar, and overall.We are delighted to hear that you are satisfied with our premium breakfast at Eastern Elixir Social Lounge & Bar. Moreover, we also offer complimentary premium beverages and snacks from 5:00 pm to 7:00 pm, all-day refreshments, and early check-in and late check-out (subject to availability), ensuring a truly exceptional guest experience.For service, we are absolutely delighted to hear that our staff made such a positive impression on you. Our team is dedicated to providing exceptional service, and your satisfaction is at the heart of our commitment to our guests.We eagerly look forward to having the opportunity to serve you again in the near future.Best regards, Valia Hotel Bangkok Management

10/10 Excellent

Prakher

Stayed 3 nights in Jan 2024
Response from Valia Hotel Bangkok Management on 23 Jan,2024
Dear Prakher,Thank you for staying at Valia Hotel Bangkok during your recent trip to Bangkok. We are pleased to read you enjoyed your stay with us and the we made some memorable moments.We are delighted to learn that your stay at our hotel met your satisfaction, and that you enjoyed our facilities, and overall.We will continue to strive for consistently delivering great experiences, and we eagerly look forward to having the opportunity to serve you again in the near future.Best regards, Valia Hotel Bangkok Management

10/10 Excellent

BARRY

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jan 2024
Response from Valia Hotel Bangkok Management on 22 Jan,2024
Dear BARRY,Thank you for staying at Valia Hotel Bangkok during your recent trip to Bangkok. We are pleased to read you enjoyed your stay with us and the we made some memorable moments.We are delighted to learn that your stay at our hotel met your satisfaction, and that you enjoyed our facilities, and overall.We will continue to strive for consistently delivering great experiences, and we eagerly look forward to having the opportunity to serve you again in the near future.Best regards, Valia Hotel Bangkok Management

8/10 Good

hung

Stayed 2 nights in Jan 2024
Response from Valia Hotel Bangkok Management on 22 Jan,2024
Dear hung,Thank you for staying at Valia Hotel Bangkok during your recent trip to Bangkok. We are pleased to read you enjoyed your stay with us and the we made some memorable moments.We are delighted to learn that your stay at our hotel met your satisfaction, and that you enjoyed our facilities, and overall.We will continue to strive for consistently delivering great experiences, and we eagerly look forward to having the opportunity to serve you again in the near future.Best regards, Valia Hotel Bangkok Management

10/10 Excellent

JILL

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
This hotel hit the sweet spot on cleanliness, comfort, and service! Only real issue is that it’s far from old town and not easy to get cross town. Also, the restaurant was amazing and so were the afternoon treats!
Stayed 2 nights in Jan 2024
Response from Valia Hotel Bangkok Management on 22 Jan,2024
Dear JILL,Thank you for staying at Valia Hotel Bangkok during your recent trip to Bangkok. We are delighted to learn that your stay at our hotel met your satisfaction, and that you enjoyed our cleanliness, and overall.We're thrilled you enjoyed the luxury and relaxation of our rooms, which include the captivating floor-to-ceiling windows. Your positive experience is a testament to our commitment to maintaining high cleanliness standards and creating a contemporary atmosphere. Moreover, we hope that you have the opportunity to indulge in our daily 'Chai n' Truffles' (Chocolate Buffet) from 3:00 pm to 4:00 pm at Florae Restaurant, exclusively available for our in-house guests as well.For location, the hotel is situated on one of the most well-known and highly popular streets in the heart of Bangkok's Sukhumvit area. For guest convenience, we offer complimentary shuttle service every 15 minutes, from 6:00 am until midnight, to take guests from the hotel to the BTS (skytrain) Phrom Phong station and luxury shopping malls, Emporium, EmQuartier and EmSphere.We eagerly look forward to having the opportunity to serve you again in the near future.Best regards, Valia Hotel Bangkok Management

10/10 Excellent

Sharon

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great place, great value.
This hotel is very clean, comfortable and well appointed. The staff is very friendly snd accommodating. The breakfast buffet is excellent and I am quite picky about my food. Many options available. Also, the shuttle service connects you easily to the metro system.
Stayed 4 nights in Jan 2024
Response from Valia Hotel Bangkok Management on 19 Jan,2024
Dear Sharon,Thank you for staying at Valia Hotel Bangkok during your recent trip to Bangkok. We're thrilled you enjoyed the luxury and relaxation of our rooms, which include the captivating floor-to-ceiling windows. Your positive experience is a testament to our commitment to maintaining high cleanliness standards and creating a contemporary atmosphere. Moreover, we hope that you have the opportunity to indulge in our daily 'Chai n' Truffles' (Chocolate Buffet) from 3:00 pm to 4:00 pm at Florae Restaurant, exclusively available for our in-house guests as well.For location, the hotel is situated on one of the most well-known and highly popular streets in the heart of Bangkok's Sukhumvit area. For guest convenience, we offer complimentary shuttle service every 15 minutes, from 6:00 am until midnight, to take guests from the hotel to the BTS (skytrain) Phrom Phong station and luxury shopping malls, Emporium, EmQuartier and EmSphere.For buffet breakfast at Florae Restaurant, we offer a wide variety of options to cater to different preferences and dietary needs. The breakfast choices include healthy shot, gluten-free options, cereal zone, salad bar, cheeses and cold cuts, Asian zone, Western zone, Mediterranean zone, halal zone, kids zone, bread and pastries with homemade jams, egg station, seasonal fresh fruits, and much more. We will continue to strive for consistently delivering great experiences, and we eagerly look forward to having the opportunity to serve you again in the near future.Best regards, Valia Hotel Bangkok Management

10/10 Excellent

Ruby

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Fantastic service, clean and high quality
Clean. Polite staff. Beautiful building. Great amenities. Breakfast was delicious.
Stayed 3 nights in Jan 2024
Response from Valia Hotel Bangkok Management on 25 Jan,2024
Dear Ruby,Thank you for staying at Valia Hotel Bangkok during your recent trip to Bangkok. We are delighted to learn that your stay at our hotel met your satisfaction, and that you enjoyed our breakfast, cleanliness, amenities, and overall.We are delighted that you enjoyed the luxury of our rooms with floor-to-ceiling windows, comfortable beds, bathrooms, and high cleanliness standards. Moreover, we hope you have the opportunity to indulge in our daily 'Chai n' Truffles' (Chocolate Buffet) from 3:00 pm to 4:00 pm at Florae Restaurant—exclusively available for our in-house guests.For buffet breakfast at Florae Restaurant, we offer a wide variety of options to cater to different preferences and dietary needs. The breakfast choices include healthy shot, gluten-free options, cereal zone, salad bar, cheeses and cold cuts, Asian zone, Western zone, Mediterranean zone, halal zone, kids zone, bread and pastries with homemade jams, egg station, seasonal fresh fruits, and much more. We eagerly look forward to having the opportunity to serve you again in the near future.Best regards, Valia Hotel Bangkok Management

8/10 Good

Marco

Stayed 3 nights in Jan 2024
Response from Valia Hotel Bangkok Management on 16 Jan,2024
Dear Marco,Thank you for staying at Valia Hotel Bangkok during your recent trip to Bangkok. We are pleased to read you enjoyed your stay with us and the we made some memorable moments.We are delighted to learn that your stay at our hotel met your satisfaction, and that you enjoyed our facilities, and overall.We will continue to strive for consistently delivering great experiences, and we eagerly look forward to having the opportunity to serve you again in the near future.Best regards, Valia Hotel Bangkok Management

10/10 Excellent

Lynda, WEST COVINA

Travelled with family
Liked: Cleanliness, staff & service, amenities
customer service was excellent , they have a shuttle to go to the main station and shopping area. I will go back again to this place .
Stayed 2 nights in Jan 2024
Response from Valia Hotel Bangkok Management on 15 Jan,2024
Dear Lynda,Thank you for staying at Valia Hotel Bangkok during your recent trip to Bangkok. We are delighted to learn that your stay at our hotel met your satisfaction, and that you enjoyed our service, shuttle service, facilities, and overall.For location, the hotel is situated on one of the most well-known and highly popular streets in the heart of Bangkok's Sukhumvit area. For guest convenience, we offer complimentary shuttle service every 15 minutes, from 6:00 am until midnight, to take guests from the hotel to the BTS (skytrain) Phrom Phong station and luxury shopping malls, Emporium, EmQuartier and EmSphere.For service, we are absolutely delighted to hear that our staff made such a positive impression on you. Our team is dedicated to providing exceptional service, and your satisfaction is at the heart of our commitment to our guests.We will continue to strive for consistently delivering great experiences, and we eagerly look forward to having the opportunity to serve you again in the near future.Best regards, Valia Hotel Bangkok Management

8/10 Good

ABDULLAH

Travelled with family
Liked: Cleanliness, staff & service, room comfort
Every thing good .
Stayed 2 nights in Jan 2024
Response from Valia Hotel Bangkok Management on 12 Jan,2024
Dear ABDULLAH,Thank you for staying at Valia Hotel Bangkok during your recent trip to Bangkok. We are pleased to read you enjoyed your stay with us and the we made some memorable moments.We are delighted to learn that your stay at our hotel met your satisfaction, and that you enjoyed our facilities, and overall.We will continue to strive for consistently delivering great experiences, and we eagerly look forward to having the opportunity to serve you again in the near future.Best regards, Valia Hotel Bangkok Management

10/10 Excellent

sweekriti

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Valia Hotel Bangkok Management on 9 Jan,2024
Dear sweekriti,Thank you for staying at Valia Hotel Bangkok during your recent trip to Bangkok. We are pleased to read you enjoyed your stay with us and the we made some memorable moments.We are delighted to learn that your stay at our hotel met your satisfaction, and that you enjoyed our facilities, and overall.We will continue to strive for consistently delivering great experiences, and we eagerly look forward to having the opportunity to serve you again in the near future.Best regards, Valia Hotel Bangkok Management

10/10 Excellent

Sandra

Travelled with family
The property is a little off the main road, but a shuttle is provided to take you up to the main area.
Stayed 4 nights in Jan 2024
Response from Valia Hotel Bangkok Management on 9 Jan,2024
Dear Sandra,Thank you for staying at Valia Hotel Bangkok during your recent trip to Bangkok. We are pleased to read you enjoyed your stay with us and the we made some memorable moments.We are delighted to learn that your stay at our hotel met your satisfaction, and that you enjoyed our complimentary shuttle service, and overall.For location, the hotel is situated on one of the most well-known and highly popular streets in the heart of Bangkok's Sukhumvit area. For guest convenience, we offer complimentary shuttle service every 15 minutes, from 6:00 am until midnight, to take guests from the hotel to the BTS (skytrain) Phrom Phong station and luxury shopping malls, Emporium, EmQuartier and EmSphere.We will continue to strive for consistently delivering great experiences, and we eagerly look forward to having the opportunity to serve you again in the near future.Best regards, Valia Hotel Bangkok Management

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great but would not classify as a 5-star hotel
We booked a 6-day stay at their Deluxe Suite King. Our room wasn't ready so we were offered a bigger room at another wing which was right opposite the main building. Upon booking confirmation, we have reached out to the hotel requesting to help us set up a small deco as it was our anniversary and offered to top up money if required. They agreed to make the necessary arrangements but upon arrival to our rooms, no preparations were made. And the new room that was given to us was definitely a downgrade than what we originally booked. We approached the front desk manager and she said there were unable to give us our original room as they are fully booked. We showed her the pictures (in booking and in real) and she said probably the IT/ID Dept is still updating the pictures (??). We saw rooms beside ours were exactly like showed in the pictures? The most obvious contrast from what we booked were: - There was no living area at all (which is 1/4 of the room size) - Instead of a city view, we got a view facing another building's carpark (no privacy?) - No coffee/tea sets and clothes ironing facilities (as stated in booking) We've stayed in so many hotels and this definitely is not a suite, what more for a 5-star hotel.. We are really disappointed with the room situation. However, all the staffs were really professional, warm and welcoming. Special mentions to Nut (bar) and Mild (breakfast). They definitely went above & beyond which deserves recognition. Thank you!
Room booked
Room booked
Room we ended up staying in
Stayed 5 nights in Dec 2023
Response from Valia Hotel Bangkok Management on 9 Jan,2024
Dear valued guest,Thank you for staying at Valia Hotel Bangkok during your recent trip to BangkokWe are delighted to hear that Ms. Mild and Mr. Nut from the Food & Beverage team, along with all staff, left such a positive impression on you. They are truly dedicated to providing exceptional service. Providing excellent service is at the core of our commitment to our guests, and your kind words will certainly motivate the team to maintain our high standards.However, we have noted your comments, we would have known which areas need improvement. Your feedback is very valuable and will be shared with the department concerned for improvement.For room, we understand that each room may have a unique layout to offer a variety of experiences to our guests. Your insights are valuable, and we will consider them as we continually strive to enhance our accommodations.Moreover, the hotel features two buildings each carefully designed with styles to prioritize your privacy and ensure a comfortable stay. Furthermore you can anticipate an enjoyable experience catered specifically to your preferences.We hope you will give us an opportunity to show you that your experience this time does not reflect our usual standard of service. Please let us know if you need any assistance with your future stays.Best regards,Valia Hotel Bangkok Management