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Reviews of AP Premier Batam

4 out of 5
AP Premier Batam
Jalan Duyung Sei Jodoh, Jodoh River, Batu Ampar, Batam

Reviews

8.2

Very good

Rating 10 - Excellent. 39 out of 101 reviews" "
Rating 8 - Good. 38 out of 101 reviews" "
Rating 6 - Okay. 14 out of 101 reviews" "
Rating 4 - Poor. 9 out of 101 reviews" "
Rating 2 - Terrible. 1 out of 101 reviews" "

8.0/10

Cleanliness

8.8/10

Staff & service

7.4/10

Amenities

7.6/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

10/10 Excellent

yuet ling carine

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
There was a bar for drink n leisure place to play snooker.
Stayed 2 nights in Dec 2023
Response from Taromi Anggara Front Office Manager on 28 Mar,2024
Dear Mrs Yuet ling carine,Greetings from AP Premier Batam !We thank you for choosing Ap Premier Batam, and really appreciate for your nice comment. Hope we can see you soon and serve you again here in AP Premier Batam.Stay healthy and Have a good day

8/10 Good

Wen Qiang Douglas

Liked: Staff & service, amenities
facilities were pretty run down. Location was great, near shopping district and ferry terminal. place was clean but not spotless. staff was very accomodating.
Stayed 2 nights in Feb 2024
Response from Taromi Anggara Front Office Manager on 21 Mar,2024
Dear Mr Wen Qiang,Greetings from AP Premier Batam !We thank you for choosing Ap Premier Batam, and really appreciate for your comment.it will be my concern regarding the issue, and i will discuss with concerned departments to have some improved corrective actionHope we can see you soon and serve you again here in AP Premier Batam.Stay healthy and Have a good day

10/10 Excellent

Xue Li

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 5 nights in Dec 2023
Response from Taromi Anggara Front Office Manager on 21 Mar,2024
Dear Mr Xue Li,Greetings from AP Premier Batam !We thank you for choosing Ap Premier Batam, and really appreciate for your nice comment. Hope we can see you soon and serve you again here in AP Premier Batam.Stay healthy and Have a good day

4/10 Poor

Melvyn

Travelled with group
Disliked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023

10/10 Excellent

Wai Teng

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
the hotel is abit old, might need to refurbish/touch up. other than that is great and comfortable.
Stayed 2 nights in Nov 2023

8/10 Good

SAM S

Stayed 2 nights in Sep 2023

10/10 Excellent

Andy

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Relax get away
Very comfortable stay
Stayed 3 nights in Aug 2023

10/10 Excellent

Mas Elysah

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
i loved my stay here exceeded expectations and breakfast was good too~!
Stayed 1 night in Jun 2023

10/10 Excellent

Roy

Travelled with partner
Liked: Cleanliness, staff & service
The overall security were very good, i like that every vehicle that goes in will have to go through undercarriage screening, the security officer was also polite and attentive. All of the counter staff and door staff were very friendly and helpful. However the facilities were abit dated and old, like gym equipments and swimming pool's location is not that good. It is not walkable to the nearby malls as well as there are no walking paths outside of the hotel.
Stayed 2 nights in Jun 2023

8/10 Good

Verified traveller

Liked: Staff & service, property conditions & facilities, room comfort
An average hotel at afforadable rate
Hotel hardware is a bit old but acceptable at this afforable rate. Breakfast is a good spread especially during weekend. Very near harbor bay ferry terminal. Hotel provide free shuttle. Staff were very friendly and service was excellent. Esp Ms Wani.
Stayed 3 nights in Apr 2023

8/10 Good

Conrad

Travelled with family
Liked: Cleanliness, staff & service, room comfort
Stayed 3 nights in Apr 2023

10/10 Excellent

Keet Yee

Stayed 1 night in Apr 2023

8/10 Good

CHEE KWONG

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Breakfast is good. Gym is OK although are old equipment. Room looks modern except that the bathtub is not cleaned. There are mosquitos, guess coming from outside the hotel.
Stayed 1 night in Mar 2023

10/10 Excellent

SAIYEEDAH

Stayed 2 nights in Mar 2023

8/10 Good

Wilsa

Liked: Staff & service
Disliked: Cleanliness
Stayed 1 night in Mar 2023

2/10 Terrible

JEFF

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities
Need to improve a lot on cleanliness and service, not very polite service crew
Stayed 2 nights in Jan 2023
Response from Tama on 26 Jan,2023
Dear Mr JeffWarmest Greeting from AP Premier Batam, Thank you very much for your recent stay and constructive feedback given on our guest comment card. I truly apologies all inconvenience caused of recent stay. I’m taking your feedback seriously and it will share with entire management team and concerned department head to make sure that the same issue will not be re occurred in the future. Best Regards,Tama

4/10 Poor

Anvia

Travelled with group
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
The room was supposed to be clean! When I went in, the bed has a lot of hair on the pillows and the floor too. The bathtub was rundown. The balcony has no chair or table. But one thing good, the staff is helpful!

6/10 Okay

Tariq

Stayed 3 nights in Sep 2022

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff Sri was sucha darling. Very helpful Went exra mile to help.my elderly mom
Stayed 2 nights in Jan 2020

10/10 Excellent

CLEMENT

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Home away from home
Very comfortable stay for 4 days as usual. l always like this hotel as they have big rooms and common areas ,home away from home.
Stayed 3 nights in Jan 2020

8/10 Good

Chee Huei

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Clean
Good, but need to walk a distance to nearest shopping
Stayed 1 night in Jan 2020

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2019

10/10 Excellent

Sheila

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Batam Holiday!
Stayed 1 night in Dec 2019

8/10 Good

Verified traveller

Travelled with family
Liked: Staff & service, amenities, property conditions & facilities
Our Family Suite is great but the layout of the beds are weird . the breakfast buffet was limited.
Stayed 2 nights in Dec 2019

10/10 Excellent

Henry

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2019

10/10 Excellent

CLEMENT

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
VERY ENJOYABLE STAY for 4days
Our overall review is very good. Only setback was that we suffered from diarrhea after eating some spoilt shrimps and water melon at the BBQ dinner which was highly recommended and hard sell by the Lodge staff. We had camping stomach and diarrhea for 3 times in our room after the dinner. For the spoilage of the 2 items, we had caught different chef for their information and they did apologised. Well we just count it as our bad luck.
Stayed 3 nights in Nov 2019

6/10 Okay

Verified traveller

Travelled with family
Disliked: Cleanliness, property conditions & facilities
The hotel is located 5 mins drive from ferry terminal Harbour Bay. The hotel looks new. The pillows not cleaned and we have to ask to change.
Stayed 2 nights in Dec 2019

6/10 Okay

Verified traveller

Travelled with family and small children
Disliked: Amenities
Food not nice. Bed a bit small. Very sqeezing if bring 2 kids.
Stayed 2 nights in Nov 2019

4/10 Poor

Fathiah nur

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Had to wait 3 hrs for room to be ready at 5pm. Requested for non smoking room n accessibility access prior in advance but they didnt take note of our requirements.
Stayed 2 nights in Nov 2019

8/10 Good

SHEY, Singapore

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Overall stay was good but we have moved to the other room due to aircon problem and water dropping from the ceiling in the 1st room. The 2nd room was ok. The green tea taste wasn't good. Staff were very friendly and accommodating. Nice ambiance during buffet dinner at the garden.
Stayed 2 nights in Nov 2019

8/10 Good

Darion, Singapore

Travelled with family
Liked: Staff & service, amenities
Staff very friendly and helpful. Free shuttle rides were available to shopping area.
Stayed 3 nights in Sep 2019

10/10 Excellent

fion

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Aug 2019
Response from Azetio on 15 Sept,2019
Dear Fion, We are incredibly grateful that you took the time out to leave us the rating. We always welcome rating and review from our valued guests to help us maintain and improve our products and services. Thank you for visiting and we hope you will return soon. Your Sincerely, Travelodge Batam.

4/10 Poor

Verified traveller

Disliked: Cleanliness, property conditions & facilities, room comfort
3D2N stay
Experience was so so. 3 rooms were booked: one room was dirty. Wardrobes did not look clean. Towels had black spots. Family members in 2 rooms had mosquito bites.
Stayed 2 nights in Aug 2019
Response from Azetio on 15 Sept,2019
Dear Sir / Madam, We are incredibly grateful that you took the time to leave us your review. Our company values put customer satisfaction as top priority and we are committed to our customers. Please rest assured we have addressed the issues with the team to ensure we improve on this. Thank you for staying at the Travelodge Batam we hope that you will consider us for your next trip for better experience. Your Sincerely, Travelodge Batam.

10/10 Excellent

Verified traveller

Stayed 2 nights in Jun 2019
Response from Tio on 29 Jul,2019
Dear Sir / Madam, Thank you to taking your time to leave your rating. Our company values put customer satisfaction as top priority and we are committed to our customers. We do hope your recent stay was enjoyable. Thank you once again and we look forward to serving you again. Your Sincerely, Travelodge Batam.

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The location was good, there is a shuttle to take you to the malls and local places. Staff was pleasant. Very nice
Stayed 3 nights in Jun 2019
Response from Tio on 29 Jul,2019
Dear Sir / Madam, Thank you to taking your time to leave your rating and review. Our company values put customer satisfaction as top priority and we are committed to our customers. We do hope your recent stay was enjoyable. Thank you once again and we look forward to serving you again. Your Sincerely, Travelodge Batam.

8/10 Good

Verified traveller

Stayed 2 nights in Jun 2019
Response from Tio on 29 Jul,2019
Dear Sir / Madam, Thank you to taking your time to leave your review. Our company values put customer's feedback and satisfaction as top priority and we are committed to our customers. We do hope your recent stay was enjoyable. Thank you once again and we look forward to serving you again. Your Sincerely, Travelodge Batam.

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Amenities
nothing unique . but room is smaller than what is show in the picture.
Stayed 1 night in May 2019
Response from Tio on 29 Jul,2019
Dear Sir / Madam, Thank you to taking your time to leave your review. Our company values put customer's feeedback and satisfaction as top priority and we are committed to our customers. We do hope your recent stay was enjoyable. Thank you once again and we look forward to serving you again. Your Sincerely, Travelodge Batam.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great location. Pleasant stay.
Stayed 2 nights in May 2019

6/10 Okay

Verified traveller

Liked: Staff & service
Stayed 2 nights in Apr 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Apr 2019

4/10 Poor

Suzana

Disliked: Property conditions & facilities, room comfort
Hotel need to be revamped. Very old.
Stayed 1 night in Mar 2019

8/10 Good

Norwati

Liked: Cleanliness, staff & service
Stayed 3 nights in Mar 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very nice clean non-busy hotel.. Love the hotel just not into the swimming pool as it was too cold and to walk there was inconvenient.. Rooms were clean and spacious.. Staffs were friendly.. Will definitely stay there again..
Stayed 2 nights in Feb 2019

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The newly renovated room is cozy. The surrounding room is quiet. Overall, this hotel is worth staying.
Stayed 2 nights in Feb 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, room comfort
Nice Hotel with new rooms, Swimming pool area was not that great. Overall good Hotel with fast service
Stayed 2 nights in Feb 2019

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Easy access to everywhere.
Stayed 1 night in Feb 2019

8/10 Good

Mummy

Disliked: Property conditions & facilities
RM 235 toilet bowl flush need to be changed, we cannot flush it
Stayed 1 night in Jan 2019

8/10 Good

Martin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice place
The Travelodge is well placed in relation to the harbour bay ferry terminal.However access by foot is although not far is not made easy by lack of pavement.The lodge itself is friendly,clean and English is widely spoken.The price was fair and competitive.Overall a pleasant place to stay
Stayed 4 nights in Dec 2018

6/10 Okay

h

Liked: Staff & service
Good location. Buffet breakfast was disappointing as replenishment was either too slow or non at all. Air con in 3/4 rooms we booked was not strong enough.
Stayed 2 nights in Dec 2018

4/10 Poor

Verified traveller

Disliked: Cleanliness, property conditions & facilities, room comfort
Far away for Nagoya.. Swimming pool poor maintainance
Stayed 2 nights in Dec 2018
Response from Tio on 2 Jan,2019
Dear Sir and Madam, Thank you for taking your time to leave us your review. We noted your feedback in regard to the swimming pool, the issue has brought to the attention of our management for improvement. We do hope your recent stay with us was enjoyable and we look forward to serving you again. Sincerely, Azetio Armando, Travelodge Batam.