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Reviews of Iris House Hotel

2.5 out of 5
Iris House Hotel
No 56, Jalan Kuari, Brinchang, Pahang

Reviews

7.2

Good

Rating 10 - Excellent. 21 out of 123 reviews" "
Rating 8 - Good. 47 out of 123 reviews" "
Rating 6 - Okay. 36 out of 123 reviews" "
Rating 4 - Poor. 11 out of 123 reviews" "
Rating 2 - Terrible. 8 out of 123 reviews" "

6.8/10

Cleanliness

7.4/10

Staff & service

6.6/10

Amenities

6.6/10

Property conditions & facilities

5.4/10

Eco-friendliness

Reviews

4/10 Poor

TONG BUAY

Travelled with family
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
a very rundown property. the toilet fittings are old, damaged and dirty. the kettle is broken, old and dirty. Will not come back to this hotel again!
Stayed 3 nights in Mar 2024

10/10 Excellent

Widad

Liked: Staff & service, amenities
All ok, but toilet system is not in a good condition
Stayed 1 night in Mar 2024

4/10 Poor

Dorothy, Klang

Travelled with partner
Disliked: Staff & service, amenities, property conditions & facilities
Staff wasn't good in manner. Wifi provided was fake, totally couldn't use. No towels and shampoo at all, end up went out to buy purposely. The most funniest thing was, after check out the staff called and asked whether we took the towel. Luckily just stayed one night, and will nvr return again.

8/10 Good

ROSLI

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Aug 2022

4/10 Poor

Haiyan

Travelled with partner
Disliked: Cleanliness, amenities, property conditions & facilities
No wifi no room service
Stayed 4 nights in May 2022

8/10 Good

Nurul Aini

Stayed 2 nights in May 2022

2/10 Terrible

Nor Haffiezaa

Travelled with family
Disliked: Property conditions & facilities, room comfort
Stayed 1 night in Oct 2021

8/10 Good

Yunos

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Sep 2020

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Sep 2020

2/10 Terrible

Nor Emylia Sharmira

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2020

6/10 Okay

Ms.senrose.

Travelled with partner
Liked: Cleanliness, amenities
Still with tv dysfunction and coffee/tea not provided without apropriate price flux. Wifi less access on high floor.
Stayed 1 night in Jul 2020

6/10 Okay

CHAKRAPONG

Stayed 1 night in Jun 2020

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jun 2020

8/10 Good

mohd norazlan

Travelled with group
Liked: Property conditions & facilities, room comfort
Stayed 1 night in Feb 2020

4/10 Poor

Verified traveller

Disliked: Amenities, property conditions & facilities
Stayed 1 night in Jan 2020

10/10 Excellent

najihah Alwe

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2019
Response from a on 16 Jan,2020
Thank you! We're glad to hear that. :)

6/10 Okay

Verified traveller

Disliked: Amenities, property conditions & facilities
Stayed 2 nights in Nov 2019
Response from a on 16 Jan,2020
Thank you for leaving down your review, please leave down your suggestion to improve our service if you want to. We'd love to hear that, thank you :)

8/10 Good

Verified traveller

Travelled with group
Breakfast need to be provide
Stayed 1 night in Nov 2019

6/10 Okay

JK

Travelled with group
Disliked: Cleanliness, property conditions & facilities
Strategic location and it's walking distance to nearby shops and restaurants. The hotel cleanliness needs to be improved. The bedsheet and blanket not clean.
Stayed 1 night in Oct 2019

10/10 Excellent

FARAH

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Near with attractive place
Stayed 1 night in Oct 2019

6/10 Okay

hong keong

Advertised with free WiFi but both nights we weren’t able to connect to WiFi. Room need a little more cleaning especially bed sheet and blanket. Found too much lint and hair when flipped opened.
Stayed 2 nights in Oct 2019

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Sep 2019

8/10 Good

Verified traveller

Liked: Cleanliness, room comfort
Disliked: Property conditions & facilities
Stayed 1 night in Sep 2019

6/10 Okay

Verified traveller

Travelled with family and small children
Liked: Cleanliness, staff & service
Bilik besar tp bilik air tak ok...sume air panas...tak de air sejuk...mau melecur badan nak mandi
Stayed 1 night in Aug 2019

4/10 Poor

Verified traveller

Disliked: Cleanliness, staff & service
Bedsheets not clean, room has no fan, hot.
The room is big, we got 2 single beds. Toilet clean. Towel and toiletries need to ask at customer service. Also no free drinking water and 3in1 coffee/tea anymore compare my last year stay here. The bad thing is bedsheets I think they dont wash/change it because my whole body got itchy and cannot sleep all the night. Same with my 2 daughters. The room don't have fan, cameron highlands today not very cold anymore, hotel should install ceiling or wall fan for quest comfort. Nice hotel but need improvement.
Stayed 1 night in Aug 2019

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities
Stayed 1 night in Aug 2019

8/10 Good

aizul, jerantut

Travelled with family and small children
Liked: Property conditions & facilities
ok la untuk harga yang ditawarkan
Stayed 1 night in Jul 2019

4/10 Poor

Verified traveller

Travelled with family
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Smelling inside the room once open. Bedsheet and blanket not clean, need request to change. No toiletries provided and telephone has no connected at the time. Suggest install at least fan in the room, so air will fresh inside the room to reduce noisy sound from outside for us just could open a window or balcony door.
Stayed 1 night in Jul 2019

8/10 Good

Verified traveller

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
overall not bad. to improve on room amenities such as in door shoe
Stayed 1 night in Jul 2019

10/10 Excellent

siti

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
comfortable
the room is spacious, can fit me, husband and our 3 kids comfortably, enough space to perform prayer. we checked in late, at 8.30 p.m, but the towels and shampoo were not prepared in the room. luckily we brought our own towels and shampoo. It was sent a bit later, nearly 10 p.m. The wall near the bed is dusty, but it is not a big issue for me as i was only there for a night and we checked out at 8.30 a.m the following day. Worth for money spent, definitely will come back. *we get 30% discount eating at the restaurant below the hotel. ;)
Stayed 1 night in Jul 2019

6/10 Okay

Verified traveller

Stayed 2 nights in Jul 2019

8/10 Good

Verified traveller

Travelled with family
Liked: Staff & service
Can offer more discount for online booking
Stayed 1 night in Jul 2019

8/10 Good

Ara

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good for stay this hotel
Stayed 1 night in Jun 2019

8/10 Good

Verified traveller

Business traveller
Liked: Staff & service
Room were spacious but bathroom a bit smelly ..
Stayed 2 nights in Apr 2019

8/10 Good

Verified traveller

Liked: Staff & service, amenities
Just nice....
Stayed 1 night in Mar 2019
Response from FRONT OFFICE on 5 Apr,2019
Thanks for choosing our hotel. Will be waiting for your future stay again.

6/10 Okay

mizan

Travelled with family and small children
kurang bersih
Stayed 1 night in Feb 2019
Response from FRONT OFFICE on 3 Mar,2019
Thanks For Choosing Iris House Hotel, Dear Guest, Thanks for the feedback.Kindly appreciated. We will looking forward for this matter. We apologize for the inconvenience causes during your stay. Hope to see You again.

8/10 Good

Verified traveller

Liked: Staff & service
Disliked: Cleanliness
Stayed 2 nights in Dec 2018
Response from FRONT OFFICE on 27 Dec,2018
Thanks for the feedback.Thanks for choosing Iris House Hotel.

6/10 Okay

HS, Penang

The hotel just located in Brinchang Town and about 2km away from Tanah Rata night market.the hotel facilities a bit old i.e LCD TV and jug cater got rusty spot .There are some traffic noise at night. But overall is ok if you can accept all these.
Stayed 2 nights in Dec 2018
Response from FRONT OFFICE on 27 Dec,2018
Thanks for choosing Iris House Hotel. We really appreciated your feedback.

10/10 Excellent

C Y

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2018
Response from FRONT OFFICE on 15 Dec,2018
Thanks for the feedback. We re really appreciated it.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2018
Response from Front Office on 16 Nov,2018
Thanks for choosing Iris House Hotel. We very appreciated your feedback.

8/10 Good

farahin, malaysia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Sep 2018
Response from FRONT OFFICE on 18 Sept,2018
Thanks For Choosing Iris House Hotel

6/10 Okay

Nur mahirah

Liked: Staff & service, room comfort
Disliked: Cleanliness
Stayed 2 nights in Sep 2018
Response from Front Office on 15 Sept,2018
Thanks for choosing Iris House Hotel.

8/10 Good

feleshia

Good location
Nice place to stay for those need privacy and peace. Clean room, have enough parking for hotel guest. We stayed there for 3 nights, booked for 2 nights extended 1 night as my family love to stay there. Good location, just nearby big RED strawberry farm and cactus Valley.
Stayed 2 nights in Aug 2018
Response from Front Office on 25 Aug,2018
Thanks for Choosing Iris House Hotel. We very appreciated your feedback.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2018
Response from FRONT OFFICE on 17 Aug,2018
THANKS FOR CHOOSING IRIS HOUSE HOTEL

6/10 Okay

Verified traveller

Liked: Cleanliness, room comfort
Disliked: Staff & service
Nice place to relax
Nice view. Cool weather. Good sleep. Good relaxing. Parking ok.
Stayed 1 night in Jun 2018
Response from Front Office on 25 Jun,2018
Thank for choosing Iris House Hotel.

8/10 Good

Zain, Kuantan

Liked: Cleanliness, staff & service, property conditions & facilities
Near town. Easy to find parking. Affordable price
Stayed 2 nights in Jun 2018
Response from Front Office on 18 Jun,2018
Thanks for choosing Iris House Hotel .

6/10 Okay

Verified traveller

Liked: Staff & service
Normal
Stayed 1 night in Jun 2018
Response from FRONT OFFICE on 19 Jun,2018
Thanks for choosing Iris House Hotel.

8/10 Good

ten

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Service is excellent..except..a lots of birds nest outside the room.and the birds is making a lot of noise early in the morning
Stayed 2 nights in Jun 2018
Response from Front Office on 16 Jun,2018
Thanks for choosing Iris House Hotel as your places to stay. We re very sorry for the inconvenient things during your stay. Hopefully to see you again next time.

8/10 Good

wanni, malaysia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
affordable with the price
nice view from my balcony a lot of parking space has lift affordable with the price
Stayed 1 night in May 2018
Response from FRONT OFFICE on 2 Jun,2018
Thanks for choosing Iris House Hotel as your places to stay. Hope to see you again.

4/10 Poor

Vigneswaren, KL

Disliked: Property conditions & facilities, room comfort
Keep your expectations low on this hotel
Room was ok but pillow were too soft for comfort. Although the weather outside was cool it was warm inside. Should provide at least a small fan to cool the place down since the room doesn’t have air conditioning. location was quite ok.
Stayed 4 nights in Mar 2018
Response from FRONT OFFICE DEPARTMENT on 6 Apr,2018
Thanks A lot for choosing Iris House Hotel. We will trying to improve the things that make you not happy to stay here.Hope to see you again. Have A nice Day.