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Reviews of Aroma Hotel

3 out of 5
Aroma Hotel
11 Butterworth City Centre, Jalan Raja Uda, Butterworth, Penang

Reviews

7.0

Good

Rating 10 - Excellent. 22 out of 163 reviews" "
Rating 8 - Good. 60 out of 163 reviews" "
Rating 6 - Okay. 51 out of 163 reviews" "
Rating 4 - Poor. 24 out of 163 reviews" "
Rating 2 - Terrible. 6 out of 163 reviews" "

7.0/10

Cleanliness

7.0/10

Staff & service

7.0/10

Amenities

6.6/10

Property conditions & facilities

7.0/10

Eco-friendliness

Reviews

6/10 Okay

poh khoon

Travelled with family
Liked: Staff & service
Overall is a place to rest then is ok, if going on family trip then will have some issues. Hotel does not provide fridge and aircon is old type.
Stayed 2 nights in Mar 2024
Response from Sales & Marketing Manager on 30 Mar,2024
Good day Poh Khoon, warm greeting from Aroma Hotel Butterworth. Appreciate for your support and we hope to welcome you again in nearly future!

8/10 Good

jennifer

overall good
Stayed 1 night in Feb 2024
Response from Aroma Hotel Sales & Marketing on 15 Feb,2024
Good day Jennifer, warm greeting from Aroma Hotel Butterworth. Appreciate for your support and we hope to welcome you again in nearly future!

2/10 Terrible

Kok Pun

Disliked: Cleanliness, property conditions & facilities
Stayed 1 night in Oct 2023
Response from Sales & Marketing Manager on 3 Nov,2023
Good Day Kok Pun, greeting from Aroma Hotel. Appreciate if you may share your last stayed experience with us. Have a nice day!

10/10 Excellent

Yoon Kheong

Liked: Cleanliness, staff & service
clean and close to eateries
Stayed 1 night in Oct 2023
Response from Sales & Marketing Manager on 30 Oct,2023
Great Day! warm greeting from Aroma Hotel. Appreciate for your support and hope to welcome you again in nearly future.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2023

6/10 Okay

LIANGYOU

Stayed 3 nights in Jul 2023

4/10 Poor

Lew

Business traveller
Disliked: Cleanliness, property conditions & facilities
Stayed 2 nights in Mar 2023

4/10 Poor

Tong

Travelled with partner
Disliked: Cleanliness, property conditions & facilities
Towels provided were very old & looks very dirty. I don’t feel like using it for drying my body after shower. Highly recommend bringing your own towels. Saw cockroach in our room during the night. Only great locations for dining and drinking.
Stayed 2 nights in Feb 2023

4/10 Poor

Yew Ling

Travelled with family and small children
Liked: Staff & service
Disliked: Cleanliness
The room has certain smell. Bedsheet and cover were old, we have to ask to change them. Ants were crawling around the room. Location is good as it’s surrounded by restaurants and cafes
Stayed 1 night in Nov 2022

4/10 Poor

Shuh Ching

Travelled with partner
Disliked: Staff & service, amenities, property conditions & facilities
Ask for extra towel need to pay, towel has weird smell, some staff is unfriendly.
Stayed 3 nights in Oct 2022

8/10 Good

Jack

Business traveller
Liked: Cleanliness
Convenient place
Stayed 1 night in Jul 2022

8/10 Good

Chai

Stayed 1 night in May 2022

6/10 Okay

Verified traveller

Business traveller
Liked: Staff & service
Bad Smell
There is bad odor coming from the toilet. Other than that, everything is fine for me
Stayed 1 night in Dec 2021

6/10 Okay

Joanne

Business traveller
Stayed 1 night in Oct 2021

8/10 Good

KH

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Convenient, nice location.
Convenient, many eatery nearby the hotel.
Stayed 1 night in Oct 2021

8/10 Good

Lee Na

Business traveller
Liked: Cleanliness, room comfort
Stayed 2 nights in Mar 2021

8/10 Good

Verified traveller

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The location is convinced but the property is old.
Stayed 2 nights in Mar 2021

8/10 Good

Verified traveller

Liked: Staff & service, room comfort
Stayed 1 night in Dec 2020
Response from Aroma Hotel Marketing Manager on 9 Jan,2021
Dear Sir/ Madam, Warm greeting from Aroma Hotel Butterworth. Appreciate for your support and hope to welcome you again in nearly future.

4/10 Poor

Eng Hee

Business traveller
Disliked: Staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2020
Response from Aroma Hotel Marketing Manager on 19 Sept,2020
Warm greeting from Aroma Hotel Butterworth. Appreciate for your support and hope to welcome you again in nearly future.

8/10 Good

layce, perak

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
good location nearby got a lit of restaurants and convenient store
Stayed 2 nights in Aug 2020
Response from Aroma Hotel Marketing Manager on 14 Aug,2020
Thanks for staying with us. We appreciate your feedback!

6/10 Okay

Ng

Business traveller
Liked: Cleanliness, staff & service
Moderate. Expensive than my last stay. Why. MCO sh
Stayed 1 night in Jul 2020
Response from Marketing Manager on 28 Jul,2020
Dear Ng, warm greeting from Aroma Hotel. Thank you for stay with us, and hope to welcome you again in nearly future!

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Feb 2020
Response from Marketing Manager on 2 Mar,2020
Warm greeting from Aroma Hotel management Team. Appreciate for your support and hope to welcome you again in nearly future.

8/10 Good

Leong Sze

Business traveller
Liked: Cleanliness, property conditions & facilities, room comfort
notbad
pleasant
Stayed 2 nights in Feb 2020
Response from Marketing Manager on 17 Feb,2020
Dear Leong Sze, warm greeting from Aroma Hotel Butterworth. Thank you for your support and hope to welcome you again in nearly future.

8/10 Good

See Min

Liked: Staff & service
Nothing much of this hotel but its location is within all F&B establishments and Jalan Raja Uda the most famous street of Butterworth.
Stayed 1 night in Jan 2020
Response from Marketing Manager on 6 Feb,2020
Dear See Min, warm greeting from Aroma Hotel Butterworth. Appreciate for your support and we hope to welcome you again in nearly future.

10/10 Excellent

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location in Butterworth. 20RM taxi ride to Penang Central. Lots of choice of restaurants available. Everyone very helpful and friendly.
Stayed 3 nights in Jan 2020
Response from Marketing Manager on 3 Feb,2020
Dear Sir/ Madam, warm greeting from Aroma Hotel Butterworth. Appreciate for your support and hope to welcome you again in nearly future.

8/10 Good

See Min

Liked: Cleanliness, staff & service
Room lacks hairdryer, fridge and split unit Airconditioning rather old or under capacity. Front desks staffs were good and worth mentioning is the entrance staff (senior) very helpful and polite.
Stayed 1 night in Jan 2020
Response from Marketing Manager on 3 Feb,2020
Dear See Min, warm greeting from Aroma Hotel Butterworth. We had take note on your review about hairdryer, fridge and air-conditions issue, will discuss with management team in coming meeting. Appreciate for your support and hope to welcome you again in nearly future.

10/10 Excellent

MYEONGSEOK

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2019
Response from Marketing Manager on 3 Feb,2020
Dear MYEONGSEOK, warm greeting from Aroma Hotel Butterworth. Appreciate for your support and hope to welcome you again in nearly future.

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Look good and nice too
Stayed 1 night in Jan 2020
Response from Marketing Manager on 29 Jan,2020
Thanks for staying with us. We appreciate your feedback!

8/10 Good

Tong

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Budget hotel at convenience location
om
Stayed 1 night in Jan 2020
Response from Marketing Manager on 29 Jan,2020
Thanks for staying with us. We appreciate your feedback!

10/10 Excellent

Tang

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 5 nights in Jan 2020
Response from Aroma Hotel Marketing Manager on 15 Jan,2020
Dear Tang, Thanks for staying with us. We appreciate your feedback! Hope to welcome you again in nearly future.

6/10 Okay

Kenneth

Business traveller
Liked: Staff & service
Disliked: Room comfort
Stayed 3 nights in Dec 2019
Response from Aroma Hotel Marketing Manager on 26 Dec,2019
Dear Kenneth, warm greeting from Aroma Hotel Management Team. Appreciate for stay with us, hope to welcome you again in nearly future.

4/10 Poor

Verified traveller

Disliked: Staff & service, property conditions & facilities
Holidy tmpat lain
Stayed 2 nights in Dec 2019
Response from Aroma Hotel Marketing Manager on 18 Dec,2019
Thanks for staying with us. We appreciate your feedback!

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2019
Response from Aroma Hotel Marketing Manager on 17 Dec,2019
Thanks for staying with us. We appreciate your feedback!

8/10 Good

Verified traveller

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A lot shop near to hotel
Stayed 1 night in Dec 2019
Response from Aroma Hotel Marketing Manager on 9 Dec,2019
Dear Sir/ Madam, Warm greeting from Aroma Hotel Management Team. Appreciate for your support and we hope to welcome you again in nearly future.

4/10 Poor

Lee Kiang

Stayed 1 night in Nov 2019

8/10 Good

Chang Lee

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The room I stayed was spacious and in great condition. It is quite far from Pineng island but the hotel itself is in a great and happening location (Aroma city). I would choose this hotel if visiting Butterworth again
Stayed 1 night in Nov 2019
Response from Aroma Hotel Marketing Manager on 3 Dec,2019
Dear Chang Lee, warm greeting from Aroma Hotel Management Team. Appreciate for your support and we hope to welcome you again in nearly future.

8/10 Good

Teo

Travelled with group
Liked: Cleanliness, property conditions & facilities, room comfort
review
location is good. but the toilet a bit small and also easy get floor wet when bath.. meaning the water flow not so good.. also didnt provide brush n toothpaste.. maybe is i over expecting.
Stayed 1 night in Nov 2019
Response from Aroma Hotel Marketing Manager on 3 Dec,2019
Dear Teo, warm greeting from Aroma Hotel management team. We had take note on your review about water flow, bathroom floor get wet after shower, toothpaste and toothbrush not provided issues. Your comment will share with management team for coming upgrading proposal. Appreciate for your reviews and support, we hope to welcome you again in nearly future.

8/10 Good

Eugene

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great entertainment in one spot.
Everything is good with the hotel, except that my room faces inside the square and there were loud singing right until 1am.
Stayed 2 nights in Sep 2019
Response from Aroma Hotel Marketing Manager on 26 Oct,2019
Warm greeting from Aroma Hotel Management Team. We had take note on your reviews and share, we will discuss with the Management Team for Aroma City for reduce the music after rest hours. Sorry for any inconvenience. Hope to welcome you again in nearly future.

8/10 Good

Verified traveller

Stayed 2 nights in Sep 2019
Response from Aroma Hotel Marketing Manager on 26 Oct,2019
Thanks for staying with us. We appreciate your feedback!

6/10 Okay

Eunice

Liked: Cleanliness
The room is small and the bathroom is like Homestay bathroom
Stayed 1 night in Sep 2019
Response from Aroma Hotel Marketing Manager on 26 Oct,2019
Warm greeting from Aroma Hotel Management Team. We had take note on your review. Appreciate for your support and hope to welcome you again in nearly future.

10/10 Excellent

Verified traveller

Stayed 1 night in Aug 2019
Response from Aroma Hotel Marketing Manager on 26 Oct,2019
Thanks for staying with us. We appreciate your feedback!

8/10 Good

Verified traveller

Liked: Staff & service, amenities
There are many happening in the area which is a good spot! Yet I would ask the hotel management to look into the air-con, it not cooling enough even it is set to the lowest and celiling fan running. The bathroom smelly and the towel too! Maybe not enought vandalism... is the issue?
Stayed 2 nights in Sep 2019
Response from Aroma Hotel Marketing Manager on 12 Sept,2019
Dear Sir/ Madam, warm greeting from Aroma Hotel Butterworth. Appreciate for your support and we had take note on your review. Your review had share with related department especially air-conditioning, towel and bathroom issue. Action will be take immediately. Thank you and we hope to welcome you again in nearly future.

8/10 Good

Alexander

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2019
Response from Aroma Hotel Marketing Manager on 2 Sept,2019
Hi Mr Alexander, Warm greeting from Aroma Hotel Butterworth. Appreciate for your support and we hope o welcome you again in nearly future.

6/10 Okay

Verified traveller

Stayed 2 nights in Aug 2019
Response from Aroma Hotel Marketing Manager on 2 Sept,2019
Hi Sir/ Madam, warm greeting from Aroma Hotel Butterworth. Appreciate for your support and we hope to welcome you again in nearly future.

2/10 Terrible

Verified traveller

Travelled with family and small children
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Not maintained well, very rude staff, and very poor facility.
Stayed 1 night in Aug 2019
Response from Aroma Hotel Marketing Manager on 8 Aug,2019
Dear Sir/ Madam, warm greeting from Aroma Hotel management Team. Appreciate for your sharing, we would like to request more detail information for your last stay. We promise that action will be take immediately with your collaboration. Thank you and waiting fro your update. We hope to welcome you again in nearly future.

8/10 Good

Roy, KL

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Spacious room. However, the bars located near the hotel is noisy at night.
Stayed 1 night in Jul 2019
Response from Aroma Hotel Marketing Manager on 31 Jul,2019
Dear Roy, warm greeting from Aroma Hotel Management Team. Appreciate for your support and we had take note on your review. We will remind the bistro owner to slow down their music to convenience level. Thank you and we hope to welcome you again in nearly future.

6/10 Okay

TIEK LEONG

Stayed 1 night in Jul 2019
Response from Aroma Hotel Marketing Manager on 22 Jul,2019
Warm greeting from aroma Hotel Management Team. Appreciate for your support and we hope to welcome you again in nearly future.

2/10 Terrible

LEM

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The Room was older than its looks. Very slow room Servise respond. No toiletries.
Stayed 5 nights in Jul 2019
Response from Aroma Hotel Marketing Manager on 14 Jul,2019
Warm greeting from Aroma Hotel Management Team. We had take note on your review, and we apologize for any inconvenience cause on your last stay. Basic toiletries was provided in all guests room including bath foam/ shower gel. shampoo, toilet paper and soap. Thank you for your reviews, we had share with our management team for coming day improvement purpose. Appreciate for your support and we hope to welcome you and your family again in nearly future.

6/10 Okay

Danes

Disliked: Property conditions & facilities, room comfort
The Wifi is bad & bed is uncomfortable.
Stayed 4 nights in Jun 2019
Response from Aroma Hotel Marketing Team on 2 Jul,2019
Dear Danes, warm greeting from Aroma Hotel Management Team. We had take note on your comments about WIFI and Bed uncomfortable. We will rearrange IT team to do checking for WIFI connection issue immediately. Thank you for your sharing and we hope to welcome you again in nearly future.

6/10 Okay

Hee

Disliked: Cleanliness, property conditions & facilities, room comfort
Linen smelly , poor cleaning
Stayed 1 night in Apr 2019
Response from Aroma Hotel Marketing Manager on 7 May,2019
Dear Hee, warm greeting from Aroma Hotel Butterworth. Appreciate for your support and we had take not eon your comments about linen smelly and cleaning is poor. Your comments had share with Housekeeping team and Hotel management team for further improvement purpose. We apologize for any inconvenience causes, and wish there is another opportunities to welcome you again in nearly future.